Dust and Things Reviews 1,758

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items like engraved glasses, chopping boards, and photo frames are well-crafted and meet expectations. Many also highlight the prompt and efficient delivery service, with products arriving quickly and well-packaged. However, some customers experienced issues with delivery, mentioning that items arrived late, making them unusable for their intended purpose, or that the chosen delivery service was unsatisfactory. A few people also reported problems with product quality, such as illegible inscriptions or safety concerns with certain items, and some noted inadequate packaging for delicate products.

What people talk about most

Product

People report positive experiences with the product. Customers praise the perfect craftsmanship, beautiful... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the fantastic quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d like to thank Martha and team for all the help and assistance they gave me to replace a broken personalised wine glass that was so special to me! They did an excellent job matching the glass and... See more

Rated 5 out of 5 stars

Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... See more

Rated 5 out of 5 stars

Our gift turned up with a broken lid unfortunately so I informed Martha and she immediately sent out a new one with a very kind hand written note. Very nice gesture. Highly recommend this company.

Rated 5 out of 5 stars

Excellent company, lovely products, They go the extra mile to ensure you're looked after.. I couldn't speak highly enough of them... Especially Martha who knows the true essence of exemplar custome... See more


Company details

  1. #235 of 375 best companies in Gift shop

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

I recently left a review about my…

I recently left a review about my disappointment with two lamps supplied by Dust and Things ( December 26). I would now like to add that the response I have received from the company has been courteous and professional , so while I would not recommend the lamps I would certainly recommend the company for any future purchase.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Both great items

Both great items. Well made and exactly as specified on the site. Also well packaged for delivery. Would recommend!

5 December 2023

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