DUTCHIES 📿 Reviews 4,406

Amazing phone case and strap would definitely recommend buying one, the quality is amazing

Excellent service … bought the wallet for IPhone 17promax.. coco strap and mini purse all stunning bought a second coco strap diff size too .. came beautifully wrapped and super fast delivery .. cannot fault service or quality .. will absolutely be making more purchases have my eye on another strap off to order now 😍

I placed and order 3 weeks ago for a phone case at the cost of £52. The order did not arrive. After tracking the order it had been delivered to a completely different address in another town. I contacted Dutches who at first were insistent the order had been delivered to my home address even though I had sent them a screenshot of the tracking information showing where the phone case had been delivered to. After a few emails back and to they finally agreed the wrong shipping label had been attached to my parcel. They did then agree they would send me another phone case out. This was over a week ago and it still hasn’t arrived. I did contact them a few days later by email to say it still hadn’t arrived 3 times in total to which I had no response. I then posted a review on their website to say how disappointed I was that my order hadn’t arrived but even more disappointed that they were ignoring my emails. They did then come back to me and asked me to wait until after the weekend and if the phone case hadn’t arrived they would issue me a refund on the Monday morning. I have emailed them 3 times since the Monday morning to ask for my refund and again not a single reply. Can only say I feel completely ripped off, this was not a cheap item and I’m going to have to pay for another case from another company. It’s clear I will not be getting anywhere with Dutches.
If anyone reads this from Dutchies this is my order number #2193807 and I would be extremely grateful to have my money back.

Tbh negative rating if I could. My order cost about £180 and I was expecting it until Mothers Day. So I ordered on the 1st of March and then I got an email saying it will be delivered on the 4th of March. Then when I checked the tracking parcel link it said the parcel never reached Fed Ex. I checked a few days later still no update. Emailed customer service and they transferred me to ‘special investigations team’ which is simply a fancy name because they had no idea what had happened with my parcel. After one email from them saying it will be resolved I never received an update. I was told to email again because clearly that is what my job is - after I place an order, I should keep emailing to check for resolution rather than expecting swift responses from their staff. I await refund for my never delivered and clearly non track able parcel.

Customer service is really excellent

I ordered a phone case, 2straps, and a purse ,also. Got a free perfume bottle,I chose the lovely burgundy colour which was just as it was shown online. I placed my order from the UK and received it 4days later . Excellent service ,the quality of the goods was as stated ,high quality leather and so well made. I am delighted with my phone case and accessories and will certainly be buying from dutchies again ,well done !!!

Very kind people, great product

I ordered a case with a chain strap. The case has space for a card at the back of the phone. This is unusable! I cannot get a card in and out of the case easily it’s impossible. The chain strap is so heavy, it’s totally impractical. I’m actually worried about using the chain strap and it smashing my phone screen. I would consider this style over substance. It’s not usable for a phone and everyday use. I’m so disappointed that they are now asking me to pay £16 to return the product? This is a disgraceful charge to clients. What a waste of money. I’ve raised this with the customer service team so let’s see what they come back with?

Love the quality and had so many compliments. It helps me remember my phone from a practical point of view after suffering memory loss

Lovely case with charm. Great quality, fast service. Highly recommend

Super expérience ! The quality of the Dutchies products is awesome, I love the design and all the combinations they offer which allow us to have our unique look.
2 of my friends juste loved my new Dutchies and will also get one.
And cherry on the cake, the site is very user-friendly and the Dutchies Team super Nice.
Thanks Dutchies !!!

Fast delivery and beautiful phone charm. Quality is great. Will purchase again.

Great phone case. Love the colour and its great quality. Well packaged. Fast delivery. I would recommend Dutchies

I love my dutchie !!!! 💕❤️💕❤️💕love the pink and burgundy!! And the it around me every day !!

The product is great quality but postage to UK is an issue I wasn’t made aware of. I received a bill from FedEx after delivery for the over £40. The bill from Dutchies said billing was zero charge. I didn’t get any warning of a pending FedEx charge. Really disappointed

Easy to use website. Fab products. Delivered fast and case and chain are beautiful and great quality

Great case and strap - very stylish and strong. So many options of colours and styles as well which gives flexibility when wearing. Would highly recommend.

Lovely quality case with great accessories, I would love many colours but unfortunately too expensive to do this
But am very happy with my purchase
I had brown leather case. Beaded short strap and long chain strap

QUALITY LEATHER QUALITY DETAILS the price is reasonable. It comes packaged nicely

I absolutely love their phone cases and accessories. I now own 2 cases from Dutchess and they are absolutely beautiful. The quality is amazing. I get so much compliments and a lot of people have bought cases because they’ve seen the ones that I’ve had. I received my first one as a gift and it really made my day as I had such a hard year and receiving such a beautiful gift I’m so grateful. I just want to thank Duchess for making a convenient case that will protect your phone and make you feel very elegant when wearing it so I promise you you will not be disappointed when you buy a case from Duchess