Duuo Reviews 8

I have a commercial venue that is rented on a third party platform and I get a preferred rate for my clients. I just got off the phone with duuo to explain the policy that was just purchased if they bought the right policy, as my own insurance provider requires this on my policy. After 1 hour wait and an argument with Jeff, broker finally he finally gets help and explains he cannot provides any details but finally finds where it states on the policy but apparent he does not know anything EXCEPT TO APOLOGIZE AND WASTE 90 MINS-GET TRAINING

Excellent renters insurance, had no problems and is super cheap. Can get approved really fast as well.

I was a client of Duo Insurance (DUO) for three years, and this is the second time I’ve had serious problems with them.

There was an issue with my credit card, which I promptly replaced with a new one. Instead of attempting to charge the updated card or even contacting me properly, Duo simply failed the payment and canceled my insurance policy outright.

When I contacted them, they lied by saying they would make a “one-time exception” for me — but then instructed me to create an entirely new policy. That is not an exception. If it were truly an exception, they would have reinstated the policy that they themselves canceled due to their own process failure.

Claiming to offer special exceptions that don’t actually exist is misleading and dishonest. After being a loyal customer for years, I was treated very poorly and with zero consideration.

Extremely disappointing experience. I do not recommend Duo Insurance to anyone who expects transparency, respect, or fair treatment.

Unable to cancel the insurance policy. The hotline is not a sign, automatically end customer callings. Emailed them, reply me the only way to cancel is to call them.
Don’t buy their insurance

My tenant insurance policy was not renewed due to an error on their end, they would not reinstate my policy at the same rate. Scammers to get more money out of their customers.

For some reason they require TWO MONTHS notice to cancel? You can't speak to them on the phone. When I tried to call for help, they literally just said, "You can do that yourself on the dashboard." I was with Square One in BC & they were fabulous. They were so friendly & helpful on the phone & they did not charge me for months I wouldn't be there, when I had to cancel due to leaving the province. By comparison, this was not a good experience & I do not recommend them. I look forward to going back to Square One. Better insurance companies exist.

I had been paying 16 dollars and change until one month they raised to rate to 24 dollars and change, the payment was initially refused because our budget was set at 16 dollars and change.

We've never had to ever use renters insurance so it's been basically money given to a company to invest. With the rate increase we sought to cancel it, well talk about a run around. They said we had to cancel it from the websites dashboard we went to do that, then it said we had to contact them, we've written, emailed and called via telephone.

All we've gotten is " you'll have a 9 day grace period to renew ! " we don't want to renew, because basically Duuo is a bait and switch scheme, they start out low and then raise it 4 months or so in.

They disguise this tactic as a convenience to you, they tout a month to month policy, and the reason is simply that every month is a new policy, hence the variable rates.

Shop around in the end you'll pay the same as you as you would any at insurance agency, but the rate will stay the same at least for the year!

Also their customer service really tanks!

I needed renters insurance , i did a google search and came up with a few. Duuo.ca was near the top of the google search list. I proceeded to their website and received an online quote after just a few simple questions regarding type of coverage i wanted. The rest was easy. I highly recommend Duoo for all your insurance needs. Fantastic prices too