Bettina was great to deal with. Professional approach, laid out the details very well and how it could specifically help me if ever needed. With my line of work, being able to have extra curriculars o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Insurance company
- also in
- Disability Insurance Company
- Health insurance agency
- Income Protection Insurance Company
- Insurance agency
- Life Insurance Agency
Written by the company
At Combined Insurance Company, we are on a mission to make the world of supplemental insurance easier to understand so you can feel confident you’re well covered. Powered through Chubb, we provide individuals, families, and businesses the supplemental benefits they need to help fill in coverage gaps and take insurance protection further.
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The representatives were amazing to…
The representatives were amazing to deal with and the service is great!
My financial adviser
My financial adviser, Mary Jane T, is excellent in her job. She showed personal interest and concern to me resulting to a better and cheaper insurance coverage for me. She really knows her products well. Thanks so much to her!
Excellent !
First and foremost I would like to say that it was Ashley Gordon that made the difference. I've been working in the public sector in Red Deer for almost 50 years.
She was pleasant, personable and fluent regarding product knowledge and the benefits specific to our personal needs. She was a delight to work with.
I will be recommending her to my family and friends.
Very impressed!
The company representative was very polite and patient and explained all the information to us in detail.
The company representative was very polite and patient and explained all the information to us in detail. It was very helpful.
Dan Swanson made all the information of…
Dan Swanson made all the information of the product clear and concise and the coverage is perfect for my work and extra curriculars. Excellent presentation and valued coverage.
For some reason u stopped talking my…
For some reason u stopped talking my monthly payment and cancelled my plan!
Knowledgeable agent
In my experience it seems the company is doing well and the service provided is presentable the agent has a good knowledge of the product i will look forward to have other products in future kindly.
Roisena has done an excellent job
Roisena has done an excellent job. Very efficient, came to me to complete the forms it was seamless and I appreciate the effort.
Amazing
Amanda was amazing she helpped find the best plan for me and reached out after to see how things are going I would recomend her to anyone who is looking
As she did an amazing job going through everything and explaining.
Just signed up the report was awesome…
Just signed up the report was awesome to deal with
Tammie was great in getting us setup
Tammie was great in getting us setup, Thorough and straight to the point. She was able to answer all my questions quickly and with great detail. As for the services, I will have to wait until I use them!
Dan is very approachable
Dan is very approachable. He is very thorough and the way he explained the products which puts away from myself at ease. Follow the sign-up process straightforward.
WARNING TO CONSUMERS
WARNING TO CONSUMERS: MY TERRIBLE EXPERIENCE WITH COMBINED INSURANCE COMPANY
I am absolutely disgusted with my experience with Combined Insurance Company.
For years, I paid my insurance premiums, believing that when life took an unexpected turn and I needed help, this company would stand behind the coverage I had been paying for. Unfortunately, after undergoing hernia surgery and spending a week in the hospital, I discovered just how disappointing this experience could be.
I submitted my claims for hospital room expenses, benefits for the days I was unable to work, and several other benefits I understood my policy to cover. What happened? Combined Insurance denied my claims.
After years of taking my money, when it was finally time for me to seek help following surgery, I was left frustrated, disappointed, and questioning what I had been paying premiums for all those years.
It is incredibly upsetting to pay for insurance with the expectation of having financial protection when you need it, only to face denied claims when you are recovering from surgery and unable to work.
Collecting premiums is one thing. Standing behind your customers when they need you is another.
My experience has seriously damaged my trust in Combined Insurance Company. I believe customers deserve transparency, honest explanations, and fair treatment—not the frustration of discovering that benefits they expected may not be paid.
I am sharing my experience publicly so other people can do their homework before purchasing a policy. Read the fine print, ask questions, and get written confirmation of exactly what is covered and what is excluded. Do not make assumptions about your benefits without checking the policy carefully.
Combined Insurance Company, I paid my premiums for years. Now I want a clear explanation of why my claims were denied after my surgery and hospitalization.
Based on my personal experience, I would be extremely hesitant to recommend this company. Think carefully before purchasing insurance from Combined Insurance Company. You deserve to know exactly what you are paying for and what you can realistically expect in return.
Combined insurance visit
They were very friendly and informative. They were very patient and apologetic for the technical difficulties with the new programming. Very informative about the new cancer policy.
Great price for good coverage
Were happy for the coverage and the cost our agents gave us flexibility and ask our budget and they cater our budget range.
The customer service rep was very…
The customer service rep was very thoughtful and thorough!
⭐ My Experience with Combined Insurance…
⭐ My Experience with Combined Insurance — Disappointing and Frustrating
I purchased insurance through Combined Insurance specifically to protect myself financially in the event of a serious injury. Unfortunately, after suffering a traumatic brain injury, I have now had my claim denied twice, despite my position that I have a legitimate injury and supporting medical documentation.
It is extremely upsetting to pay for insurance for the peace of mind of knowing you will have protection when something unexpected happens, only to find yourself fighting to have your injury recognized when you need that coverage.
I purchased this policy for a reason: to protect myself during a difficult time. Instead, I have been left frustrated, disappointed, and questioning the value of the coverage I paid for.
Based on my personal experience, I strongly encourage anyone considering Combined Insurance to carefully review the policy, understand the exclusions, and ask detailed questions about how claims are assessed before purchasing coverage.
Insurance is supposed to provide protection when life takes an unexpected turn. Consumers deserve transparency, fairness, I do not recommend this company. When it’s time to pay when we are at our most vulnerable we are left to suffer. Keeping the money we paid for unforeseen circumstances in their pocket
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








