Combined Insurance (Canada) Reviews 

2,787
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,648 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and patient during the entire consultation process. People truly appreciate the thorough and very clear explanations of various insurance options, ensuring every question is answered carefully. Reviewers often note that knowledgeable agents take their time to tailor policies directly to individual family budgets without any pressure. Consumers note how smooth and straightforward the signup process is, making it easy to secure necessary benefits. Many loyal clients express confidence and peace of mind knowing their future is protected by these reliable plans.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that representatives are extremely... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that agents are exceptionally responsive,... See more

Service

People report positive experiences with service, consistently highlighting the professional, helpful, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how representatives make... See more

Product

Consumers find product to be positive, highlighting that reviewers experienced thorough, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bettina was great to deal with. Professional approach, laid out the details very well and how it could specifically help me if ever needed. With my line of work, being able to have extra curriculars o... See more

Rated 5 out of 5 stars

Ginny & Milla were very thorough in their presentation. They ensured we were comfortable and encouraged to ask questions, which they took their time to make sure we fully understood the answer. They w... See more

Rated 5 out of 5 stars

Darlene was very helpful and explained things in a way that I could really understand. She took the time to answer my questions and was easy to talk to. I am very thankful for the time she took to exp... See more

Rated 5 out of 5 stars

All our inquiries were answered in a very detailed manner. It’s assuring to see and feel that Mr. Christopher Disono is a hands-on specialist and that we know we can always ask him for assistance. We... See more


Company details

  1. Insurance company
  2. also in
  3. Disability Insurance Company
  4. Health insurance agency
  5. Income Protection Insurance Company
  6. Insurance agency
  7. Life Insurance Agency

Written by the company

At Combined Insurance Company, we are on a mission to make the world of supplemental insurance easier to understand so you can feel confident you’re well covered. Powered through Chubb, we provide individuals, families, and businesses the supplemental benefits they need to help fill in coverage gaps and take insurance protection further.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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4.8

All reviews

(2,787)

2,170 reviews in the last 12 months

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Rated 5 out of 5 stars

My financial adviser

My financial adviser, Mary Jane T, is excellent in her job. She showed personal interest and concern to me resulting to a better and cheaper insurance coverage for me. She really knows her products well. Thanks so much to her!

16 October 2026
Rated 5 out of 5 stars

Excellent !

First and foremost I would like to say that it was Ashley Gordon that made the difference. I've been working in the public sector in Red Deer for almost 50 years.
She was pleasant, personable and fluent regarding product knowledge and the benefits specific to our personal needs. She was a delight to work with.
I will be recommending her to my family and friends.
Very impressed!

24 October 2026
Rated 5 out of 5 stars

Knowledgeable agent

In my experience it seems the company is doing well and the service provided is presentable the agent has a good knowledge of the product i will look forward to have other products in future kindly.

16 October 2026
Rated 5 out of 5 stars

Amazing

Amanda was amazing she helpped find the best plan for me and reached out after to see how things are going I would recomend her to anyone who is looking
As she did an amazing job going through everything and explaining.

15 October 2026
Rated 5 out of 5 stars

Dan is very approachable

Dan is very approachable. He is very thorough and the way he explained the products which puts away from myself at ease. Follow the sign-up process straightforward.

15 October 2026
Rated 1 out of 5 stars

WARNING TO CONSUMERS

WARNING TO CONSUMERS: MY TERRIBLE EXPERIENCE WITH COMBINED INSURANCE COMPANY

I am absolutely disgusted with my experience with Combined Insurance Company.

For years, I paid my insurance premiums, believing that when life took an unexpected turn and I needed help, this company would stand behind the coverage I had been paying for. Unfortunately, after undergoing hernia surgery and spending a week in the hospital, I discovered just how disappointing this experience could be.

I submitted my claims for hospital room expenses, benefits for the days I was unable to work, and several other benefits I understood my policy to cover. What happened? Combined Insurance denied my claims.

After years of taking my money, when it was finally time for me to seek help following surgery, I was left frustrated, disappointed, and questioning what I had been paying premiums for all those years.

It is incredibly upsetting to pay for insurance with the expectation of having financial protection when you need it, only to face denied claims when you are recovering from surgery and unable to work.

Collecting premiums is one thing. Standing behind your customers when they need you is another.

My experience has seriously damaged my trust in Combined Insurance Company. I believe customers deserve transparency, honest explanations, and fair treatment—not the frustration of discovering that benefits they expected may not be paid.

I am sharing my experience publicly so other people can do their homework before purchasing a policy. Read the fine print, ask questions, and get written confirmation of exactly what is covered and what is excluded. Do not make assumptions about your benefits without checking the policy carefully.

Combined Insurance Company, I paid my premiums for years. Now I want a clear explanation of why my claims were denied after my surgery and hospitalization.

Based on my personal experience, I would be extremely hesitant to recommend this company. Think carefully before purchasing insurance from Combined Insurance Company. You deserve to know exactly what you are paying for and what you can realistically expect in return.

21 October 2026
Unprompted review
Rated 5 out of 5 stars

Combined insurance visit

They were very friendly and informative. They were very patient and apologetic for the technical difficulties with the new programming. Very informative about the new cancer policy.

21 October 2026
Rated 1 out of 5 stars

⭐ My Experience with Combined Insurance…

⭐ My Experience with Combined Insurance — Disappointing and Frustrating

I purchased insurance through Combined Insurance specifically to protect myself financially in the event of a serious injury. Unfortunately, after suffering a traumatic brain injury, I have now had my claim denied twice, despite my position that I have a legitimate injury and supporting medical documentation.

It is extremely upsetting to pay for insurance for the peace of mind of knowing you will have protection when something unexpected happens, only to find yourself fighting to have your injury recognized when you need that coverage.

I purchased this policy for a reason: to protect myself during a difficult time. Instead, I have been left frustrated, disappointed, and questioning the value of the coverage I paid for.

Based on my personal experience, I strongly encourage anyone considering Combined Insurance to carefully review the policy, understand the exclusions, and ask detailed questions about how claims are assessed before purchasing coverage.

Insurance is supposed to provide protection when life takes an unexpected turn. Consumers deserve transparency, fairness, I do not recommend this company. When it’s time to pay when we are at our most vulnerable we are left to suffer. Keeping the money we paid for unforeseen circumstances in their pocket

20 October 2026
Unprompted review

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