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DVDFab Reviews 681

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TrustScore 4.5 out of 5

4.5

Software company
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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, describing it as a worthwhile investment for managing media collections. Many find the software versatile, reliable, and easy to use, even for those less tech-savvy, enabling them to digitize and preserve their physical media. The customer service is frequently highlighted as excellent, with support teams receiving specific commendation for their helpfulness and responsiveness. However, some customers also noted issues with specific applications, such as the StreamFab app, which was described as buggy and prone to freezing. A few other people also felt that the software could be problematic with 4K content or required a constant internet connection, leading to concerns about monitoring. There were also isolated reports of difficulties with burning discs and some dissatisfaction with the evolution of lifetime purchases into subsets of products.

What people talk about most

Product

Customers had positive experiences with product, appreciating its high quality, usefulness, and continuous... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the software's ease of use,... See more

Quality

People report positive experiences with quality, consistently praising the high quality and usefulness of the... See more

Customer service

Consumers find customer service to be overwhelmingly positive, with many describing the support as "the best"... See more

Application

Customers consistently note ambiguous experiences with the app, with some reviewers praising it as great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first bought DVDFab Ripper/Copy over 10 years ago. Recently I bought another lifetime package that included Blu-ray and more. Over the years glitches were sorted out, improvements and upgrades ad... See more

Rated 5 out of 5 stars

An instruction was unaware while installing DVDFab causing disc could not be ripped. Enquiry was then made and reply was given promptly. Step by step instructions on solving the issue was provided... See more

Rated 5 out of 5 stars

As a movie collector since the 90s, i have thousands of OOP DVDs, Bluray and 4Ks. I have been using DVD Fab for a long time to back up my collection onto a NAS. And lucky i have as already over 50 ti... See more

Rated 5 out of 5 stars

I recently downloaded Passkey from DVDFab. I tried it and liked that it worked so well. I went ahead and purchased the license. I had a problem immediately and contacted their support. I was in... See more

Company details

  1. Software company
  2. Software Vendor

Written by the company

Founded in 2003, DVDFab is an international leading multimedia processing software supplier, dedicated to developing and exploring multimedia experiences for worldwide users. Our featured products, including DVDFab, StreamFab, UniFab, and PlayerFab, have been trusted by millions of users. Thank you for choosing DVDFab. We are sparing no efforts to provide the best tech as possible as we can. DVDFab is right here and accompanies you as always.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

681 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great company

I had their product for many years, every times I have an issue, I contacted them and they solved it. So now I can enjoy Blu-rays and DVDs from all around the world.

5 December 2025
Unprompted review
DVDFab logo

Reply from DVDFab

Thank you for your kind words and for being a loyal user for many years. We're glad our support team has been able to help you enjoy global media. We truly appreciate your trust.

Happy New Year！

Rated 5 out of 5 stars

Great customer service

I am new to DVDFAB and I had a problem due to unfamiliarity with the software. I sent a message for help and received an answer quickly. The service is superb and the program works for what I need.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

The software works as advertized

The software works as advertized, and they are always providing updates. Was impressed with the speedy response to a ticket that was opened, as the problem was operator error and a wonky DVD drive. This software is the best of the bunch.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

The software and support is wonderful

The software is wonderful! I purchased DVD Ripper and it works great! Their support is excellent! They resolved a purchase problem I created in a timely and professional and friendly manner. I will definitely buy from them again.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Bought this crap app streamfab

Bought this crap app streamfab, managed to get it to work one time!!!Then I got a pop-up that said it had been manipulated and it then locked up and I had torestart my computer to fix this!!! Screwed with this thing multiple times,uninstalled reinstalled same crap!!!! Asked for a refund ,assholes said the problem was resolved and closed the ticket!!!!!

1 November 2025
Unprompted review
DVDFab logo

Reply from DVDFab

We sincerely apologize for the frustration you've experienced with StreamFab. We understand how important it is for the software to work smoothly, and we regret that it has not met your expectations.

To better assist you, could you please contact our support team again through the official ticket system? They will be able to investigate the issue further and work with you to find a solution. Please reference your previous ticket number if possible.

Thank you for your patience, and we look forward to resolving this for you.

Rated 5 out of 5 stars

Good investment. I've used DVDFab for years.

I first bought DVDFab Ripper/Copy over 10 years ago. Recently I bought another lifetime package that included Blu-ray and more. Over the years glitches were sorted out, improvements and upgrades added free of charge. It's been a worthwhile investment to compress my vast DVD and now Blu-ray collection onto my external hard-drive. Worth buying!

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Great software

I have been a customer from the beginning. Used the software many, many times. Never have had a problem. If you do a lot of work with DVD's, this is a great product to have. It was a wise investment I made many years ago.

30 October 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. A few years ago I purchased DVDFAB. On the bright side, I have used DVDFAB for my primary purpose, to write mp4 to DVDs. That is very reliable. Today, I have a MOV file, I tapped 'convert' to convert it to mp4. A pop-up says I am using a free version. I look on their webpage for contact info, find a phone help icon. Dead link. Looked and tried a few other dead links. Poor support. I'm done with this sh*t.

29 October 2025
Unprompted review
DVDFab logo

Reply from DVDFab

Thank you for your feedback, and we sincerely apologize for the inconvenience and frustration you've experienced with the activation process and support links.

Please note that if you have a valid DVDFab Video Converter license, you can continue using the video conversion feature within our newer product, UniFab, at no extra cost. Your existing license should grant you access.

If you are encountering any license-related issues, please don't hesitate to contact our support team directly through our contact page here:
https://www.dvdfab.cn/contact.htm

We appreciate your long-term support and hope to have the opportunity to assist you.

Rated 5 out of 5 stars

Great Experience

I have been using these products for years. They have been trouble free and fulfilled my needs very well. I have promptly received answers to technical questions, abd updates are plentiful. GREAT EXPERIENCE!

24 October 2025
Unprompted review

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