DVS Home Ventilation Reviews 165

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, noting that interactions were pleasant from initial contact to installation. Many people highlight the excellent service, describing it as prompt, organized, and effective, leading to a smooth overall experience. Consumers are very happy with the product, often calling it a "game changer" for reducing condensation and improving home comfort. However, some customers also noted issues with the product's effectiveness, particularly regarding humidity control, with a few experiencing increased moisture or coldness in their homes. A small number of people reported problems with leaks appearing after installation, and some felt that the product did not fully deliver on promises made by sales representatives.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Product

Users describe positive interactions with the product. Many customers praise its effectiveness in reducing... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the product as quiet and effective,... See more

Technology

Reviewers highlight positive aspects of technology. Customers are very happy with their new DVS systems,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First phone call to DVS easy. The team we’re onto our request and job undertaken as soon as equipment arrived from courier. Technician was friendly and efficient and took old system away and lef... See more

Company replied

Rated 5 out of 5 stars

Highly recommend DVS systems. Phil Auckland Manager Auckland Central was absolutely brilliant to deal with. Positive and informative advice to what would work best. Pricing excellent compared to other... See more

Rated 5 out of 5 stars

The DVS people! They are so nice and professional -always pleasant and easy to deal with and focused on a great customer experience. It is a brilliant so quiet product and every house should have one!... See more

Company replied

Rated 5 out of 5 stars

Emma & Russell from the Auckland branch were incredible to deal with, so prompt, professional and friendly. We weren’t able to be home the day our DVS was installed but we trusted them to be there a... See more


Company details

  1. Home Furniture Shop

About DVS Home Ventilation

Written by the company

The Heart of a Healthy Home. For more than two decades we have been making New Zealand homes healthier and more comfortable.

Ventilate your home with fresher, drier air and vastly improve the quality of the air you and your family breathe, as well as reducing moisture, condensation and odours.


Free Consultation


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

It hasn't worked for my house in…

It hasn't worked for my house in winter. Great for 8 months of the year but into the second winter now when it needs to be turned off. Freezing cold, more condensation I think, curtains stick to windows and still mould growing on the ceiling.
Have had a number of attempts with settings but nothing seems to assist.
Will review again if ever get it sorted.
Given my experience wouldn't recommend this system in an older house, with inefficient heating and unglazed windows.

23 May 2020
Unprompted review
DVS Home Ventilation logo

Reply from DVS Home Ventilation

Hi Cheryl, we’re so sorry to hear this. We would love to help out with your system’s settings and get this sorted ASAP for you and your home. We will send you a request now to get your account details and our customer care team will be in touch early next week to discuss this further with you. Kindest regards, team DVS.

Rated 5 out of 5 stars

Seriously wouldn't look at any other…

Seriously wouldn't look at any other system on the market. This is our second DVS install and couldn't be happier. The installation and standard of work was excellent. DVS service is nothing but professional. Would definitely give my recommendation to anyone.

11 May 2020
Unprompted review
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Reply from DVS Home Ventilation

Thanks for your support and feedback Sue - so glad to hear you love your DVS ventilation systems. Enjoy a dry and healthy winter!

Rated 5 out of 5 stars

Excellent service!

18 March 2020
Unprompted review
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Reply from DVS Home Ventilation

Hi Tracey, thanks for sharing your feedback with us. Enjoy your DVS Home Ventilation System!

Rated 5 out of 5 stars

Good

Bloody great

17 March 2020
Unprompted review
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Reply from DVS Home Ventilation

Hi Claire, thanks for sharing your feedback on your ventilation system with us. Wish you a dry and healthy winter!

Rated 5 out of 5 stars

Very professional

Very professional. Explained everything before and during installation and explained and demonstrated control unit in detail. Very tidy and removed all rubbish. Looking forward to winter when we get the real benefits from such a system.

2 March 2020
Unprompted review
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Reply from DVS Home Ventilation

Hi Grace, thanks for sharing your feedback with us. Enjoy a dry and healthy home!

Rated 5 out of 5 stars

Upgrading my DVS System

My 15 year old DVS needed replacing. I contacted DVS and Greg phoned me to discuss a replacement system. I upgraded the following week. Greg installed my new system on time, cleaned up any mess. Went through the instructions on the use of the system and was a pleasure to have in my home. My old system had run every night for the 10 years I've lived in my house. It made a real difference to the moisture levels and comfort within my home. I wouldn't be without one now. DVS are not pushy, unlike some of their competitors. I highly recommend this company to anyone who is interested or considering a Domestic Ventilation system. I look forward to many years ahead, using my new DVS.

15 January 2020
Unprompted review
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Reply from DVS Home Ventilation

Hi Sue, thanks for the kind words. So glad to hear you're enjoying the benefits of your ventilation system. Enjoy a dry and healthy home!

Rated 5 out of 5 stars

We forgot how good our DVS is until one day it stopped.

We’ve had our DVS for 3 winters now. In April, as Autumn was well under way and the weather was cooling down, we had a power outage that caused our DVS to need reseting. After one night of the DVS not working we had crying windows in the morning - we were reminded how excellent our DVS is - something we had begun to take for granted. I contacted the helpful (and fast) support people, and they solved the error code message and a reset was all that was needed to get back to normal operation: and dry windows again the next day. We are so pleased with how our DVS keeps our home dry - it was worth prioritising the money on this aspect of our home renovation. (We have a single-level 2-bedroom unit in Auckland.)

4 December 2019
Unprompted review
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Reply from DVS Home Ventilation

Thanks for sharing your feedback with us Mike, and glad to hear our team quickly managed to solve your issue! Enjoy a dry and healthy home. Cheers, DVS.

Rated 5 out of 5 stars

The whole process was made easy by the…

The whole process was made easy by the DVS consultant ( Kevin). He is very professional and answers all our questions. Price was very good and the installation was well done. I am a very happy customer and really enjoying a dry and healthier home for my family. Highly recommended.

26 September 2019
Unprompted review
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Reply from DVS Home Ventilation

Hi Mia, thanks for the kind words and for sharing your feedback with us, much appreciated. Enjoy a dry and healthy home!

Rated 5 out of 5 stars

Quick and efficient customer service

Quick and efficient customer service (Brian & Anna), awesome installations job (CMC electrical) and the system works perfectly on day 1 (no more crying window)! Thanks DVS

9 September 2019
Unprompted review
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Reply from DVS Home Ventilation

You're welcome! Enjoy a dry and healthy home :)

Rated 5 out of 5 stars

DVS reclaim system with summer vent is brilliant

DVS reclaim system with summer vent is totally brilliant. We have had it in the house for 2 years now. The summer vent means coming home to a house that is not stuffy or unbearable. Winter with the reclaim means the house gets warmer faster. The sales person (Hoppy) was great and I recommend to all.

25 August 2019
Unprompted review
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Reply from DVS Home Ventilation

Hi Tracey, thanks for the kind words, much appreciated. We wish you a dry, warm and healthy winter. Cheers, DVS

Rated 5 out of 5 stars

Excellent service

Excellent service. Kevin and Gordon went above and beyond to finish the installation well. I can only recommend their services and the system works perfectly.

21 August 2019
Unprompted review
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Reply from DVS Home Ventilation

Hi Judit, thanks for sharing your feedback with us, so glad to hear you're happy with your ventilation system! Enjoy a dry and healthy home.

Rated 5 out of 5 stars

Amazing experience!!

We recently had our DVS system installed & the level of service provided from start to finish was excellent. A reasonably priced quote was provided & we were promptly liked with a local installer who also communicated clearly with us a suitable day & time to install. Installation was done in an efficient timeframe & the reasoning behind vent placement for best results was explained which we appreciated. Overall a very positive experience for us & we highly recommend DVS! Thanks Guys!

21 August 2019
Unprompted review
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Reply from DVS Home Ventilation

Hi Scott, we love reading your review! Thanks for the kind words. Enjoy the perks of a dry and healthy home with your ventilation system.

Rated 5 out of 5 stars

I booked for a service and promptly got…

I booked for a service and promptly got a call to confirm a day and time. The service man “Andy “ was great. Fast efficient and very nice to deal with. The administration staff were efficient and friendly - highly recommend their service

4 August 2019
Unprompted review
DVS Home Ventilation logo

Reply from DVS Home Ventilation

Hi Tracy, thanks for sharing your feedback with us. Enjoy a dry and healthy home!

Rated 5 out of 5 stars

I have found DVS to be extremely…efficient

I have found DVS to be extremely effective I just purchased my home 11days ago on the second morning after moving in had crying windows never have experience in 72 years the DVS was explanation of very experienced consultant From my previous experience of having a different system in 2 previous homes have found DVS Superior an the controller is simple operation my home is 114sq mtrs the installer set system to 120sq mtrs after 4 days have decreased setting to 110sq mtrs for a dry home.Also as a note I can change the filter myself if choosing to at a third the price of previous systems hope this helps choosing a System thanx Ross Chick

19 July 2019
Unprompted review
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Reply from DVS Home Ventilation

Hi Ross. Thanks for the lovely feedback and support, much appreciated. Hopefully, your ventilation system quickly fixed the crying windows issue! Enjoy a dry and healthy home.

Rated 1 out of 5 stars

Very disappointed

We are a return consumer, the first system was great this house was a one store 1950s, however the second house built mid 1980s with a 2nd store added on upstairs, has been awful. They said we should get the basic mode and the only difference was that it could no have add on's like heater transfer system ect which we were happy with that. But this basic mode has to thermostat on it so when the air temperature in the roof is very cold the fan continues to go and freezing cold air is blown into the bedrooms, this feels like a door is open, so cold, also the air smells dusty which is awful and unhealthy, we cant have our kids sleeping in these bedrooms with this happening. So we paid $2700 for some thing we have turned off. I will be ringing them again tomorrow im so unhappy I wish we had just got double glazing for this money instead

14 July 2019
Unprompted review
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Reply from DVS Home Ventilation

Hi Erin, following up our phone call last year, we hope your issue is now fixed and that your system is working perfectly. Please don't hesitate to reach out if there is anything we can help you with. Kindest regards, team DVS.

Rated 5 out of 5 stars

Heaps Warmer!

The DVS unit has made a huge improvement in the overall warm of the house.
Our home is only 7 years old and double glazed, but we had been getting bad condensation on the aluminium joinery. This was especially bad in the children's rooms.
Overnight this changed, we have found that even in the cold Christchurch winter we aren't needing to turn the heat pumps on as often.
I was initially concerned about running costs - the power bill has actually come down as we don't need to turn on heating as often.
I highly recommend this system!

23 May 2019
Unprompted review

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