I was walking past Merry Hill Shopping Centre with my sister when we stopped because of a beautiful fragrance. We were served by Sanna, who was absolutely amazing and so lovely. She went above and bey... See more
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Ordered sample online quick and excellent service fantastic smelling aftershave. Purchased full sized bottles from their stall in lakeside. Well worth every penny. Will definitely be ordering again an... See more
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Solid fragrances and pricing, picked up a few good deals using code RAGNAR 15, I've received no bad batches all quality scents, would like to see a bundle package 1 summer, 1 winter, 1 gym and daily d... See more
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I had been searching for this fragrance for a while and luckily found it on DXB cheaper than anywhere else. Fantastic fragrance and has similarities to PDM Althair. Great lasting power too.
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Company details
- #64 of 111 best companies in Perfume store
- #44 of 83 best companies in Cosmetics and Perfumes Supplier
About dxbperfume.co.uk
Written by the company
At DXB Perfume, we are dedicated to providing our customers with an exceptional fragrance shopping experience that combines luxury, authenticity, and outstanding customer service. With a deep appreciation for the rich heritage of Arabian perfumery, we curate a diverse collection of scents that capture the essence of elegance, tradition, and opulence.
We take pride in our commitment to quality, ensuring that every fragrance we offer is carefully selected from renowned Arabian perfume houses known for their craftsmanship and legacy. Our collection features a captivating range of perfumes, from delicate florals to exquisite ouds, allowing our customers to discover scents that resonate with their unique personalities and preferences.
At DXB Perfume, we prioritize customer satisfaction above all else. Our knowledgeable team is passionate about fragrances and is always ready to assist our customers with personalized recommendations, product inquiries, and order assistance. We strive to make every interaction with our customers a memorable one, ensuring that they feel valued and supported throughout their fragrance journey.
We believe in transparency and authenticity, which is why we have partnered with Trustpilot to gather genuine customer reviews. These reviews provide valuable insights and feedback, helping us to continuously improve our products and services.
Join us on a fragrant adventure at DXB Perfume and experience the magic of Arabian perfumery. Discover luxurious scents, immerse yourself in the world of fragrance, and trust in our commitment to excellence. Your satisfaction is our utmost priority, and we are honoured to be your trusted source for exquisite Arabian perfumes.
Contact info
United Kingdom
- dxbperfume.co.uk
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Personally I didn’t like it
Personally I didn’t like it. Smells like shampoo/conditioner a bit. I ordered the sample because I didnt want to blind buy. - I like the notes in it but everyone is different. The smell doesn’t last longer either. I sprayed at approximately 2pm and the smell was gone by 4PM
19 May 2026
Reply from dxbperfume.co.uk
"Dear Customer,
Thank you for sharing this with us. Fragrance is a personal experience, the way a scent unfolds is shaped by skin chemistry, warmth, and even the time of day.
We'd love the chance to find something that truly feels like yours. Please reach out to us directly at cs@dxbperfume.co.uk or at one of our stores and the team will be happy to assist.
Best regards,
The DXB Perfume Team"
great service
19 May 2026
Took Payment..No goods....Poor communication
It is 12 days since I placed my order. I have still not received the goods, Parcelforce report "still awaiting goods". The company has not replied to my email chasing shipment. I have asked for payment to be returned. I am still awaiting a reply as of 24 May 2026
It is now the 27/05/2026 in response to the above report cs sent me email which when you click on link takes you to browser page, which offers two option, 1. Click to confirm Yes all items have been received or 2. No some items are missing. When you click on 2 it takes you into a new browser window and a pop comes up: "Dear Doreen Marr,
You are seeing this message because your order or some of the purchased items have not yet been delivered. Please check your order information to see the estimated delivery time. If you believe that something has gone wrong, you are welcome to contact our customer service for further assistance". I have already emailed them on 24/05/26, no response or acknowledgement. Again I checked royal mail, it still shows they are awaiting receipt of goods. In 15 minutes it will be 28/05/2026 for an order placed 13/05/2026. Seriously they do not even have a decent cs procedure. Please return my funds from order 61926
19 May 2026
Reply from dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
Sent me a broken fragrance and haven't…
Sent me a broken fragrance and haven't replied to my emails. Appalling customer service. Never buy from these idiots
19 May 2026
Reply from dxbperfume.co.uk
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused. Our Customer Service team will be reaching out to you at the soonest to resolve this matter.
Fast delivery 🚚 excellent customer…
Fast delivery 🚚 excellent customer service 👍good prices 👌and absolutely lovely perfumes ! Will be using you again !!! Thank you 🤩
19 May 2026
Bought a perfume from dxbperfume in…
Bought a perfume from dxbperfume in Bentall centre, Both Zara and M Azeem were so helpful and friendly they show us around the perfume for men and women. Excellent customer service thank you
21 May 2026
Unprompted review
Friendly staff and great smelling perfume
We were assisted by really friendly and helpful staff at dxbperfume in the Bentalls Centre in particular Zara and Muhammad Azeem. Wonderful, friendly, very knowledgeable about the different perfumes. Walked away with some really lovely gifts for the family.
21 May 2026
Unprompted review
I received an order of paid samples and…
I received an order of paid samples and one of the bottles (Ajmal Qadar) was missing a spray nozzle. This made the bottle absolutely useless to me. I have sent 4 e-mails regarding the order I received and DXB haven't bothered to reply to a single email.
Disgraceful customer service and I will never use them again.
11 May 2026
Reply from dxbperfume.co.uk
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused. Our Customer Service team will be reaching out to you at the soonest to resolve this matter.
Excellent service fast delivery and…
Excellent service fast delivery and authentic perfume
11 May 2026
This is the worst customer service I’ve…
This is the worst customer service I’ve ever experienced, no response, no communication and as you would expect from reading this no item received, it’s taken me asking my bank to get a refund and then suddenly they respond to my live chat, only to say the refund is in process, nothing to say about my item or an apology, disappointing to say the least.
Since the review was posted I received the comment from dxb underneath this review and it’s been 6 days and no contact as they stated, this customer service is utterly pathetic they lie and don’t bother following up on anything.
I have now gone to my bank and requested a refund through them as I do not trust a word this company says.
6 May 2026
Reply from dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
Amazing customer service
Monica was very friendly and inviting i enjoyed the service
16 May 2026
Unprompted review
First time brought from dxb perfume
First time brought from dxb perfume, wry happy with the purchased. In the end brought 3 and getting some more tomorrow. The sales associate Monika was. Wry friendly and polite would recommend her to anyone wanting to purchase from here. ☺️☺️
16 May 2026
Unprompted review
Monica is a brilliant she worker gave…
Monica is a brilliant worker, she gave us great suggestions it was our first experience and she was really kind and gave us a good deal
16 May 2026
Unprompted review
Did not receive my parcel
Did not receive my parcel. Waited over 2 weeks . No response from dxb. after contacting them twice. Such a shame as I have had positive experiences in the past. Hence why I purchased from them.
5 May 2026
Reply from dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
Clearly this company is a scam I…
Clearly this company is a scam I ordered an item in the 9th May 2026 sent emails and messages asking what had happened to my product and no one has reached out to me I'm now going to pursue a refund , the customer service is shocking. and they have taken my money and not sent the perfume u ordered for my mother's birthday, it was the last bit of money I had as I'm a college student and they have not even dispatched the item yet I'm disgusted and will tell everyone Do not use this company they don't care
5 May 2026
Reply from dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
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