I have a small collection of aftershaves and very happy but the downside is dxb don't always have everything in stock and takes some time to restock.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Loved the samples I received, very quick & efficient delivery process. Samples smelled lovely & will purchasing bigger bottles soon. Thank you
A day after my last review, I received the perfume that was missing in my order. It came as a surprise but I was grateful for the gesture. DXB also sent me an email to state they would issue a refund... See more
Ordered sample online quick and excellent service fantastic smelling aftershave. Purchased full sized bottles from their stall in lakeside. Well worth every penny. Will definitely be ordering again an... See more
Company replied
Company details
- #83 of 114 best companies in Perfume store
- #62 of 84 best companies in Cosmetics and Perfumes Supplier
About dxbperfume.co.uk
Written by the company
At DXB Perfume, we are dedicated to providing our customers with an exceptional fragrance shopping experience that combines luxury, authenticity, and outstanding customer service. With a deep appreciation for the rich heritage of Arabian perfumery, we curate a diverse collection of scents that capture the essence of elegance, tradition, and opulence.
We take pride in our commitment to quality, ensuring that every fragrance we offer is carefully selected from renowned Arabian perfume houses known for their craftsmanship and legacy. Our collection features a captivating range of perfumes, from delicate florals to exquisite ouds, allowing our customers to discover scents that resonate with their unique personalities and preferences.
At DXB Perfume, we prioritize customer satisfaction above all else. Our knowledgeable team is passionate about fragrances and is always ready to assist our customers with personalized recommendations, product inquiries, and order assistance. We strive to make every interaction with our customers a memorable one, ensuring that they feel valued and supported throughout their fragrance journey.
We believe in transparency and authenticity, which is why we have partnered with Trustpilot to gather genuine customer reviews. These reviews provide valuable insights and feedback, helping us to continuously improve our products and services.
Join us on a fragrant adventure at DXB Perfume and experience the magic of Arabian perfumery. Discover luxurious scents, immerse yourself in the world of fragrance, and trust in our commitment to excellence. Your satisfaction is our utmost priority, and we are honoured to be your trusted source for exquisite Arabian perfumes.
Contact info
United Kingdom
- dxbperfume.co.uk
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The perfume every one should get.
Every thing from ordering to receiving was very easy,beautiful smelling perfume at a reasonable price.
29 May 2026
Reply from dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
Good product good delivery time would…
Good product good delivery time would definitely recommend using again
28 May 2026
Reply from dxbperfume.co.uk
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused. Our Customer Service team will be reaching out to you at the soonest to resolve this matter.
I placed my order over a week ago and…
I placed my order over a week ago and it still has not arrived, I emailed them in order to find out where my fragrances are and when I will receive them but no response.
23 May 2026
Reply from dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
Items arrived on time however
Items arrived on time however. They are nothing more than skin scents that are gone after an hour . Binned them. Suppose you only get what you pay for.
28 May 2026
Reply from dxbperfume.co.uk
"Dear Customer,
Thank you for sharing this with us. Fragrance is a personal experience, the way a scent unfolds is shaped by skin chemistry, warmth, and even the time of day.
We'd love the chance to find something that truly feels like yours. Please reach out to us directly at cs@dxbperfume.co.uk or at one of our stores and the team will be happy to assist.
Best regards,
The DXB Perfume Team"
No goods received, poor service
My partner has ordered goods from you , and delivery said 3-5 working days, it has now been 11 days since she has placed the order and Royal Mail are saying that, they are still waiting for the goods to be received , where as on your site it says , they have been delivered to them, the customer service is poor, as the only way of contacting you is through a chat bot, that constantly asks to check the status of your delivery and not actually resolve the issue.
Just poor.
1 June 2026
Unprompted review
Reply from dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
⭐☆☆☆☆
⭐☆☆☆☆
Extremely disappointing experience.
I placed an order for a perfume on 16 May and, despite waiting well beyond the expected delivery timeframe, I have still not received my parcel.
What has been even more frustrating is the complete lack of customer service. I have sent multiple emails requesting an update on my order and have received no response whatsoever. As a customer, being ignored after payment has been taken is unacceptable.
The perfume was intended as a gift, and the delay has caused significant inconvenience. Had the company communicated properly and provided honest updates, this situation could have been handled professionally. Instead, I have been left without the product, without answers, and without confidence that my order is being dealt with.
At this stage I am considering escalating the matter through my credit card provider and relevant consumer channels.
Based on my experience, I cannot recommend this company. If you decide to order, be aware that communication and delivery may be an issue.
19 May 2026
Reply from dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
Attar out of date?
Attar, ok. Delivered on Time.
I noticed on the side of the Box what it seems an expiry date (01/25) what it might mean that was sitting on a shelf or a long Time before I bought it.
I ve Sent a message to them through their Customer Service, but I didn t get any reply.
21 May 2026
Reply from dxbperfume.co.uk
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused. Our Customer Service team will be reaching out to you at the soonest to resolve this matter.
Perfect perfume for vacation
26 May 2026
Well impressed by this company
Well impressed by this company, ordering was simple and efficient, fast delivery and kept well informed throughout.Quality packaging and great smelling products. Highly recommended.
26 May 2026
Beautiful scents From a good company
19 May 2026
There was a delay in delivery
There was a delay in delivery. It took over 10 days before I got my order. I had to chase customer service to get updates on my order. The delay was from DXG and not the delivery company used. Overall, However, I am pleased with the product -
19 May 2026
Reply from dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to.
They were very slow in sending my order…
They were very slow in sending my order and this is the second time .
19 May 2026
Reply from dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to.
I have not received the goods but i…
I have not received the goods but i received an email saying goods have been delivered. There is no pucture of delivery attached either. Absolutely disappointing!
19 May 2026
Reply from dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
This was the best purchase
This was the best purchase. I’ve had so many compliments from this oil in particular. Highly recommend!
19 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.