Dylanstephenpens Reviews 413

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and the professionalism of the staff, especially regarding their helpfulness and quick responses. Many people appreciate the swift and fair payment process, often receiving money immediately after their items are received. The products themselves are consistently described as authentic and accurately represented. However, some customers reported issues with the company's handling of returns and refunds, mentioning concerns about items being sold despite agreements not to, or difficulties in securing a refund before returning goods. A few people also noted receiving items that were damaged or not as described, leading to doubts about the return process.

What people talk about most

Payment

Reviewers highlight positive aspects of payment. Customers consistently praise the prompt and immediate... See more

Product

Consumers generally express satisfaction with the product. Many reviewers highlight that items are accurately... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick and... See more

Service

People report positive experiences with service. Customers consistently praise the prompt, efficient, and... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick reply and offer for montblanc pens I was selling. Reassurance given to me to use Royal Mail special delivery to ensure safe arrival in post-as I was reluctant to post them due to previous poor R... See more

Rated 5 out of 5 stars

Prompt communication, a fair price offered, clear instructions, prompt payment. I did look at selling my pen on eBay or similar, and maybe I could have got a little more for it. I opted to try Dylan S... See more

Rated 5 out of 5 stars

I contacted Steve about a pen I wanted to sell. He replied within couple of hours and after receiving my pictures he made me an offer. The overall transaction was completed by 1 pm on Tuesday and t... See more

Rated 5 out of 5 stars

Sold my pens! Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal M... See more


Company details

  1. Gift shop
  2. Collectibles Shop

Written by the company

We buy and sell luxury new and pre owned pens. To sell your pen call 07717753065


Contact info

4.9

Excellent

TrustScore 5 out of 5

413 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pen From JAPAN

I recently decided to sell my pen and stumbled upon this service online. After sending photos of my pen, I quickly received a quote, which made the process incredibly smooth from the start. Despite my initial nervousness about sending my valuable item through the post, I was pleasantly surprised when Stephen confirmed its safe arrival just few days later. What truly impressed me was their promptness in transferring the payment to me instantly upon receiving the pen. Their service was not only efficient but also trustworthy, making the entire experience hassle-free. I highly recommend them for anyone looking to sell their items with ease and confidence. Kudos to the Mr. Stephen Dylan for providing such exceptional service!"

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Mont Blanc pen

I sent photos of my pen and received a quote. I was nervous having to send it through the post but they received it the next day and transferred me the payment instantly. Great, swift service.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Smooth process, best value on the market, reliable

Steve is easy to reach, very responsive, and has offered the highest value for my pre-owned Cartier pen. Once agreed on the price, I sent the pen to the address he indicated. The day after the money was in my bank account. He also kindly paid the delivery costs, which was not initially agreed.

17 February 2024
Unprompted review
Rated 5 out of 5 stars

Genuine business, great service

Same great experience as the other reviewers, fast response from Steve to initial enquiry, fair price offered for my Mont Blanc fountain pen and payment immediately on receipt. Absolutely first class. Hard to find such a genuine business so I’d highly recommend this business to anyone looking to sell a luxury pen.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly Service

Found this place online and read through lots of positive reviews. Reached out via WhatsApp and got a response from Steve. Sent through some pictures of my Mont Blanc pens and got an offer through within 15 mins. Accepted and sent the pens off the next day. Pens were received the following day to Steve and payment was sent to my bank account instantly. Absolutely amazing service. Steve is incredibly efficient and gave what I believe was a great price. I highly recommend you reach out if you are thinking of selling your pens.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Such an easy experience

Such an easy experience! Dylan Stephen’s was responsive and all instructions were clear. I was selling a pen and the money arrived in my bank account before I even knew that the pen had been delivered to them! Very positive all around.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Easy and trustworthy

Probably the best experience I've ever had with a company. From the initial WhatsApp message, I received a reply in about 30 minutes from Steve with a fair offer for my pen. Once the pen was delivered, I received the payment within ten minutes. Everything was so easy - I would definitely recommend Dylanstephenpens if you have a pen you wish to sell.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend this seller/buyer!

Communication was excellent, fast and efficient. Both for purchases and sale of pens. I would recommend anyone looking for a quality pen to buy/sell take a look at their stock. When selling, payment to me was fast. When purchasing delivery was equally fast.

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Pen sold to Dylan Stephen

Stephen purchased a Montblanc pen from me. The transaction was very smooth as emails were responded to very quickly and within 24 hours of sending via Royal Mail, the money was in my account. I highly recommend using Dylan Stephen

10 January 2024
Unprompted review
Rated 5 out of 5 stars

I’ve sold over 25-30 pens to Steve over…

I’ve sold over 25-30 pens to Steve over the past few weeks. I’ve visited him both in person and dealt with him via WhatsApp. Just a wonder to work with. He’s given a smooth experience, offering fair prices and sending the money within 10-20 mins of receipt of the pens!! I hope to deal a lot more with him in 2024!!!!

23 December 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

I contact Dylan Stephens Pen specialists via WhatsApp to sell two preloved pens.
I was contacted back quickly and offered a reasonable price which I accepted.
I sent the pens as requested and received the funds into my bank the very next day.
Brilliant service would use again.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

A seamless experience

I had a seamless experience selling my luxury pen to Dylan. The communication via WhatsApp was swift, with him sending the payment promptly the same day of the moment of the pen being delivered. Despite receiving a higher offer elsewhere, I opted for Dylan due to positive reviews, and I'm pleased with my decision. Trustworthy and efficient buyer.

12 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look