E Bikesdirect Reviews 

I spent over 4.5K on 2 new ebikes. After a few weeks I had a problem with the lever controlled saddle adjuster. I called on a Saturday morning for advice and was told a technician would call me back. Left it a couple of hours and called back to find out they had closed for the weekend. Had to go to a local bike shop who fixed it for £25. I emailed them to let them know about my experience and I received a rant back from someone saying that I had demanded assistance when I had not. He then went on to tell me that they also have a life! Unbelievable response when all I asked for was telephone assistance. They were all over me when I bought the bikes but the first time I had an issue not only did they let me down, they also proceeded to lecture me about there life outside of work!

On eventual arrival after waiting in all day (you have an 8 to 8 delivery slot with no tracking) unpacked the bike to find a large area of scratch to the paintwork, there is no way this happened during transit, but was packed like that . Phoned to report it. On trying to remove the battery before folding and lifting to put in car, couldn't shift it. My partner tried, but it was not moving and looked like slightly off set so not in properly. Phoned to return bike.which was actioned easily but another day hanging around for collection. It's now nearly a month and I still haven't had a refund despite phoning and chasing. No reply on customer services phone number today so have had to email. Not happy.

I purchased a Cube Reaction Hybrid Pro 625 from E-Bikes Direct on 13 May 2025.

After the bike arrived, I attached the pedals (as I’ve done with many bikes before) and went for a ride. I had only travelled about 800 metres when the left-hand pedal tore out of the aluminium pedal arm. Thinking the arm was the issue, I contacted E-Bikes Direct only to discover that they do not answer their phone, forcing me to email them and receive the standard ‘We’ll reply in 2 working days’ reply.

To cut a very long story short:
31+ emails and 6 weeks later, I received the wrong replacement part.

Losing the will to live and fearing another 6-week wait for a replacement part, I instructed my local bike shop, who would have fitted the new pedal arm anyway, to fit a new set of arms at my own expense.

E-Bikes Direct seemed to take exception to this and wrote me a lengthy email pointing out that they would only pay half the cost (despite the fact I never asked for any money). They went on to tell me that the pedal arm issue wasn’t covered under warranty before finally finishing the email by accusing me of causing the damage myself, by wrongly fitting the pedals.

As it was, on my next bike ride, the left pedal once again tore away from the new pedal arm. Returning to my local bike shop, they discovered that the left pedal was completely seized, and the right pedal was very stiff. While I had to buy new pedals, my local bike shop thankfully replaced the pedal arms free of charge. Finally, after nearly 8 weeks of owning my £2189 Cube Reaction Hybrid Pro 625, I was able to take it out with no issues.

The only thing I ever wanted from E-Bikes Direct was to have a working version of the Cube ebike I paid a lot of money for. Unfortunately, what I got was a company that just wants to move inventory and has no interest whatsoever in customer service, however, should a customer persist with their complaint as I did, it is my experience that E-Bikes Direct are more than happy to make false accusations against that customer rather than resolve their concerns.

The Cube Reaction Hybrid Pro 625 I purchased came with faulty pedals, a bent battery cover and broken battery cover button as well as some scratch marks on the paint, and yet at no point did I ask E-Bikes Direct for anything other than replacement parts, that I was then happy to have fitted by my local ebike specialist, at my own expense. At the end of the day, I just wanted to ride my new bike.

Due to the terrible customer service and outrageous and false accusations of incompetence made against me, I would recommend you avoid this company at all costs and instead spend a little more money purchasing your next bike from a supplier more focused on supporting customers rather than blaming them.

Having spent several months in hospital I needed a e-bike to help me to get mobile again. I found a great range on the website with all the technical information I needed. A few extra pictures on the site from different angles etc. would have been nice but that's a minor thing.

After ordering I contacted customer services via email for an estimated delivery time and was pleased to receive a response promptly.

I had a minor issue with the courier as I live in the Highlands of Scotland, however this only delayed my delivery by 2 days. All in it was 6 days from order to delivery which I found more than reasonable for a complex build.

My Wisper 705 Full Throttle arrived well protected in strong packaging. Assembly involved straightening the handle bars, attaching the pedals and adjusting the seat height. This took me approximately 5 minutes then it was ready to go.

I went for a 10 mile test ride using throttle only and even on a hill (approx. 25% gradient) I had consistent smooth power and a comfortable ride. The bike feels solid and well made so you don't feel vulnerable going fast downhill and the brakes are responsive and well balanced. The suspension easily coped with the million potholes are are sometimes just unavoidable.

I would highly recommend this bike and retailer. Professional, friendly and helpful (special thanks to Garf from Customer Service). They communicate really well with customers and the bike is really well built. I wouldn't hesitate to buy from E-Bikesdirect in the future.

Bought a basis beacon ebike. The customer service was excellent even though the issue was my fault

The bike is basic but fun. Would definitely by from

Big shout out to Jack for taking the time to listen and understand the issues re the forks on my new Cube E-bike before he promptly sorted everything out while I waited. Fingers crossed the re-flash on the Purion/battery set-up resolves the conflicting battery usage readings. Even if not, I feel 100% confident that Jack and the team will get to the bottom of everything and sort it ASAP. Thanks again.

I’ve bought two bikes and cycle helmets from this company. All excellent quality and built up before they arrived. Free super speedy delivery too. I’m impressed with Archie, customer services communication and kept in touch throughout the process. Putting pedals on the bikes and fitting the handlebars was a quick and easy task.The price is far cheaper than any place I’ve purchased bikes from, they are excellent quality and the kids love them. Thank you Archie for keeping me informed every step of the way👍

At the age of 63, I took the plunge and joined C2W scheme. Having looked around at all options I opted to purchase through E Bikesdirect. Eventually get to speak with a passionate and involved staff member - great and honest advice to help choose what works best. The first bike sent had an issue - the packaging had signs of damage but looked all good when I accepted it. Upon reporting the issue E Bikesdirect immediately sent out a replacement motorised wheel for next day delivery. Sadly this did not resolve the issue but then within 3 days they then did a full bike swap - built and tested that morning and driven up by member of the sales/customer service team. One very happy and appreciative customer - anything can go wrong on an initial delivery - more telling is how well the the supplier responds. Five stars and thoroughly recommend.

Tired to order a bike over the weekend and the payment said declined 3 times however when I checked the bank the payment had actually been taken three times which was very alarming given the amount of money. I contacted customer service who replied promptly on a Sunday which I didn’t expect, they were very apologetic and looked into the problem immediately. So while I can’t give a review of an actual purchase, I can say that the customer service was top notch. One star knocked off for the inconvenience but the problem couldn’t have been dealt with better.

Very quick response on email and calls answered quickly.
Expert knowledge regarding best size of bike frame and speedy prep for despatch.

We had a fabulous service from the very start...from ordering to delivery through to follow up queries with tge companies aftercare service.Great service,communications and you deal with real people not robots...I couldn't recommend them enough !! 5*

I bought a haibike trekking 4 from ebikes direct early last year and must say from the first time that I test rode the bike at their showroom I was very impressed with the service. So much so that I bought 2 bikes, one for my wife as well and we have enjoyed many pleasant rides since then. The aftercare and warranty have all been very good and any issues dealt with promptly. All in all, a very positive experience if you are in the market for an e-bike do give them a look in, I'm sure you won't be disappointed. I definitely would not hesitate to recommend them to anyone.

What a fantastic company to buy from there communication is second to none I order a bike for Christmas the last minute and was delivered by apc overnight had few problems with tracking but ebikes customer service was fast in responding and was delivered Christmas eve morning the bike coyote alpine 700 we over the moon with the bike in fact we going return and buy another one for me big 5 stars. Roger

I recently purchased an EBike through my cycle to work scheme and the service I received from E-Bikes Direct was excellent. The bike size and colour was hard to source however they had it in stock and delivered it fast. They also provided me after sales support which was prompt and very helpful. I recommend to my friend who also bought an E-bike and received great service. Thanks.

Great company to deal with. A few teething problems with my new bike they went above and beyond to sort would definitely recommend.

Wanted a fully suspension electric bike for my son for Xmas, that’s literally all I had to go by as that’s hat he told me, I come acrosse bikes and thought I’ll ask for there help

I spoke to a guy called Alex and he was amazing he went above and beyond to find me the best product at an amazing price.

With ordering and storage for a while before Christmas I was worried what if it didn’t work come Xmas day so brought up my concerns to Alex to which he replied
‘, if there is anything wrong within 30 days of Christmas we will honour it, and if for any reason you want to return it as unwanted, you will be able to at the cost of collection up to end of January 2025’ he also give the best best advice on storage.

I’d highly recommend using e bikes

Altho the bike hasn’t be tried and tested yet it looks amazing, was boxed and packed perfectly and I can’t wait for my son to take it for its first test drive come Xmas day.

Thanks again Alex for ur 10/10 customer service skill you was amazin and made me feel much more relaxed and reassured with my purchase

Kayley

I had a bad experience with the delivery company ebikes direct use but once I got my bike no complaints whatsoever. A very good product at the price point, which felt fair. The customer service for my first ebiking experience has been superb and that makes all the difference.

I would just like to say what a great experience with this company , excellent customer service . Had a problem with the first bike but spoke to Garf Taylor who was excellent , his customer service skills are amazing , he is helpful and patient and sorted the problem out. I now have an ebike that suits me and I am over the moon with it . He is a credit to ebikes direct .

I ordered a Raleigh Motus Tour Hub Low Step from E-Bikes after extensive searches on the internet failed to locate a Motus Grand Tour in a 56cm Frame Size, I had looked at the recommended ways to measure-up for the correct frame size and came up with 55cm for my height.
4 working days later I got an e-Mail from Garf Taylor to advise that my bike had been significantly damaged by the couriers after dispatch and was given a generous offer of a Grand Tour but with Derailleur gears for the same price, I am not a fan of derailleur gears so declined the offer, listed my age, size & weight and asked if they had anything to suit my size AND with step-through, mid motor, hub gears and possibly belt drive. Garf came back advising that for my size and age the 56cm frame would probably not suit me when you take into account that the suspension seat post adds a minimum of 3 inches I may struggle with a bike of this size. He also advised that he did have a Motus Grand Tour with hub gears but a smaller frame size in stock. After discussing my specific requirements I decided to change the order and the bike was delivered 3 working days later. Great Customer Service from Garf and very helpful advice.
Would highly recommend this company based on my experience.

Second purchase. Not disappointed.
It's my second purchase from Ebikes direct. Emailed them that I'm using Cycle2work and they were very accomodating with the request to hold on to the bike until received my voucher in about 2 weeks-ish time. As soon as I got my voucher they started the build and sent the bike soon. There were some delays but it was down to the courier which is understandable because of my location. Overall happy with the communication and great service. Will use again in the future. Highly recommended.