Before buying they provided the 2 bikes of choice for viewing with a technician on hand to answer any questions. As I choose to collect the bike a few days later all payment was completed at home with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
What a great experience from start to finish. Loads of really helpful information prior to getting the bike, including some reallybhelpful set up stuff. Bike arrived swiftly, exceptionally well packa... See more
Company replied
Have ordered my last couple of bikes from a big named online retailer warranty issues have been a nightmare decided to go with somewhere within an hour of where I live this time should the worst happe... See more
Company replied
Great experience buying my bike from mtb monster. I have bought a few bikes and hundreds of products online and found mtb monster to be one of the most responsive company's I have ever bought from. Ev... See more
Company replied
Company details
Written by the company
Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.
Contact info
Unit 4a-5 Fairfield Business Park, Longsight Rd, BB2 7JA, Blackburn, United Kingdom
- 01254 959345
- contact.mtbmonster@gmail.com
- www.mtbmonster.com
4.8
Excellent
331 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have purchased a few bikes from MTB…
I have purchased a few bikes from MTB Monster this year and I can't say enough how great they have been. Communication is superb, I was kept informed of bikes on order and any promise to reply on a certain date was met every time.
Any upgrades to the bike before delivery were not an issue, and they were very keen to get the rider weight to set the bike up properly before delivery.
Really impressed and I'll be back for any future bikes I'm sure.
16 April 2026
Unprompted review
Excellent - 100% recommended
Ordered an Orbea from MTB Monster. Fast, clear communication and really good support throughout. Delivered on time, well packed, and my local mechanic was impressed with the quality of the build. Very happy and would definitely use them again.
28 June 2025
Unprompted review
Very happy with MTB Monster
Very happy with MTB Monster. Great company to buy from. They were very efficient with the purchase of my ebike. Always keeping me updated with everything from the purchase through to delivery. I would highly recommend MTB Monster 🌟🌟🌟🌟🌟
23 March 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Fiona,
Thank you for the review.
Glad everything went smoothly and you felt kept in the loop from order to delivery, that’s how it should be. Enjoy the ebike, and give us a shout if you need anything.
MTB Monster Team
Patience Of Saints
I've spent many an hour in MTB Monster trying bikes, asking questions about bikes and sitting on bikes. During this time the staff have been more than helpful. And when I FINALLY made up my mind, they asked me the question; am I sure? No hard sell here. They want to sell you the bike you want. Paul, Anna & the team have all been brilliant.
14 March 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Alan,
Cheers for sticking with us and for the review!
It takes time to get the right bike, so no rush from our side. Good to hear the team helped you work through it properly.
Enjoy the new ride, and if you need anything, just shout.
MTB Monster Team
I ordered a bike that wasn't in stock - Had great service!
I ordered a bike that was in stock on the mtbmonster.com site and the order went through but to my disappointment the bike had actually gone out of stock.
HOWEVER - When I called and spoke to Georgia in the Customer Service team she was absolutely incredible. Hence the 5 stars - It's what goes wrong, it's how you try to fix it.
Georgia stayed on the line with me for quite a long time chatting to me about alternative bikes and what they could offer me. She was extremely knowledgeable, helpful and patient. She didn't put any pressure on me to purchase something I wasn't sure about and gave me time to research and think about my decision. I managed to find the bike I wanted originally elsewhere and actually felt bad cancelling my order. BUT customer service 10/10. Thanks for your help Georgia.
27 March 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Adam,
Thanks for the review, we really appreciate the feedback!
Sorry again about the stock mix-up, it's always difficult when there is limited stock left with the supplier as this can go quickly. Really good to hear Georgia looked after you and took the time to go through options properly, no pressure. I will be sure to pass your comments over to her :)
No worries at all on cancelling the order—you’ve got to get the right bike. If you ever need anything down the line, just give us a shout.
MTB Monster Team
Excellent team
Excellent team! I had my Orbea in the basket for a while whilst shopping around. I believe it was Hannah who actually rang me and mentioned they had the best price match! Awesome customer service and great delivery too. The bike came already wrapped! Super stoked, awesome buying experience. Thank you guys! 🤘
7 March 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Danny,
Thanks for the great review, we really appreciate it.
We're glad to hear Hannah was able to get in touch and offer you a price match on your order!
Hope you enjoy your Wild and we hope to hear from you again in the future :)
MTB Monster Team
Bought a bike through these guys
Bought a bike through these guys, was a great experience throughout. Had a minor issue with it but their team was awesome about getting it sorted.
Would recommend and will be back for my next bike
15 January 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Greg,
Thanks for taking the time to leave this review. Glad the process was straightforward, and that the issue got sorted quickly.
We appreciate the recommendation, see you when you’re ready for the next bike!
MTB Monster Team
eMTB Newbie
I was new to the eMTB scene and found that the sales staff were very helpful and provided great advice. There is a good selection of bikes and the knowledge provided by the team was well appreciated.
Am now the happy owner of an eMTB and would highly reccomend purchasing from MTB monster.
27 February 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Chris,
Thanks for sharing your experience, especially as someone new to eMTBs.
We’re glad the team could help you find the right bike and make the process a bit easier to navigate. There’s a lot to take in at the start, so it’s good to hear the advice was useful.
Enjoy the Stereo, and we appreciate the recommendation!
MTB Monster Team
warranty review
i have now bought 2 bikes from MTB monster , i found the sales and aftercare far better than anyone i have ever dealt with .
recently required a new frame which was carried out under warranty, absolutely no issues at all - after seeing the pictures they confirmed this would be carried out under warranty , they obtained a delivery date for the new frame and we booked the bike in and they did the swap- constantly kept me in the loop and no problems what so ever -really easy people to deal with , i would highly recommend these people when your next in the market - i wont go anywhere else !!
6 March 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Neil,
Thanks for taking the time to share this and for coming back to us for a second bike, it really means a lot.
We’re especially pleased to hear the warranty process was straightforward and that everything ran as it should. Keeping things clear and hassle-free, particularly with something like a frame replacement, is exactly what we aim for.
We appreciate the recommendation and your continued support, it doesn’t go unnoticed.
Hope you are back out riding with your new frame :)
MTB Monster Team
Great service!
Easy to contact, helpful staff, great range and stock of products. Delivery service was great too!
27 February 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Emma,
Thanks for your feedback, we’re really glad you had a smooth experience from start to finish. It’s great to hear the team were helpful and that everything from availability to delivery met expectations. We appreciate you taking the time to share this.
Hope you enjoy your new bike!
MTB Monster Team
Buying a new bike
This was my 3rd online bike from MTBM & each time I've been happy with the service and unlike others they answer the phone & respond to emails and keep you up to date. I would happily use them again.
19 February 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi,
Thanks for coming back to us again, we really appreciate the continued support.
It’s great to hear you’ve been consistently happy with the service and communication.
We’ll be here whenever you’re ready for number four :) Hope you enjoy your new bike!
MTB Monster Team
Really helpful from start to finish
Really helpful from start to finish, kept me informed about the progress of my order and build right up to delivery.
24 February 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Gavin,
Thank you for your feedback, it’s much appreciated.
We’re glad the updates throughout your order and build made the process clear and straightforward. Keeping customers informed is important to us, so it’s good to hear that came through.
Thanks again for your support and we hope you enjoy the Amflow!
MTB Monster Team
Excellent service from the lady I spoke…
Excellent service from the lady I spoke to on the phone to order the bike
4 February 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Pat,
Thank you for the great feedback. I’m glad to hear you had a positive experience on the phone with Amie and that everything went smoothly with your bike order. We appreciate you taking the time to share this and I will be sure to pass your feedback on to Amie :)
MTB Monster Team
Absolutely amazing service..
Absolutely amazing service from mtbmonster. From start to finish. Nothing was too much trouble and they are so helpful. I went to collect my bike and once I saw it in the shop I was really unsure about the colour, so they let me swap to the same bike and model but in another colour they had available, without any question. They made the process so quick and easy and always with a smile. Thank you!
7 February 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Dean,
Thanks for the review, we really appreciate it.
Choosing a bike is a big decision, so if something doesn’t feel right (even down to the colour), it’s important to get it sorted there and then. Glad we could make the swap easy and get you set up with the one you were happy with.
Enjoy the new bike, and we’ll see you out on the trails.
MTB Monster Team
New bike
The staff were very helpful, keeping me informed with the progress of the sale and providing a quick and efficient service.
8 January 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi,
Thank you for taking the time to leave a review. We’re pleased to hear you felt well informed throughout the process.
We hope you enjoy your new bike!
MTB Monster Team
Great allround experience
Great allround experience, from a great price for my bike, to great communication throughout.
Thanks to the whole team.
19 January 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi,
Thanks for your feedback, we’re glad to hear you had a good all-round experience and that the pricing and communication worked well for you. Much appreciated from the whole team.
Enjoy your new bike!
MTB Monster Team
New bike
Just taken delivery of an Orbea Rise ex demo bike. Firstly, price was fantastic and very minor cosmetic damage to wrap. Top class service and delivery with updated communication all the way. Really happy with the bike and will recommend to others
15 January 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi David,
Thanks for taking the time to leave a review. We’re pleased to hear you’re happy with the bike and that the pricing, condition, and delivery process met expectations. Appreciate the recommendation, and enjoy the Rise.
MTB Monster Team
Monster MTB had a great variety of…
Monster MTB had a great variety of bikes on show, and some very helpful staff
10 January 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Jonathan,
Thank you for your feedback. We’re glad you found a good selection of bikes and that the team was helpful. We appreciate you taking the time to leave a review.
Hope you are enjoying the Stereo!
MTB Monster Team
My experience with MTB Monster Bikes…
My experience with MTB Monster Bikes was very disappointing. I placed an order based on the company’s claim that the bike I wanted was in stock. However, after completing the purchase, I was later emailed and informed that there was no physical stock available to process my order.
This was frustrating and inconvenient, as the main reason I ordered was because the bike was advertised as being available. Stock accuracy is basic customer service, and being told after the fact that the item isn’t actually available shows poor inventory management and communication.
Overall, this experience has left me very disappointed, and it has reduced my confidence in ordering from MTB Monster Bikes in the future.
5 January 2026
Unprompted review
Reply from MTB Monster (Mountain Bike Shop)
Hi Matthew,
Thank you for taking the time to leave your review. We’re sorry to hear that this experience did not meet your expectations and appreciate the opportunity to provide some context.
Your order was placed on Saturday the 3rd at 5:35pm, outside of our normal business hours. On Sunday the 4th, we received further correspondence from you requesting to cancel the order, and as a result the order was placed on hold. While that cancellation request was being processed by our team, you called the showroom on Monday the 5th of January to ask for the cancellation to be revoked and the order reinstated.
During this call, you spoke with Hannah who took the time to carefully review the order with you, including confirming sizing and overall suitability, to ensure you were completely happy to proceed. Following this conversation, the cancellation was halted and the order was reinstated into our system that Monday afternoon.
Unfortunately, by the time you confirmed you wished to proceed with the order, the stock position for the original bike had changed. This was communicated to you promptly, along with current availability. We also offered the same model in an alternative colour that was still immediately available, as well as three other suitable options that were all in stock, to ensure you had clear alternatives to consider. We did not receive a response regarding these options, only an instruction to cancel the order, which was processed straight away.
As a business, we take stock accuracy very seriously and do everything in our power to ensure availability information is correct at all times. We carry hundreds of bikes in our physical inventory and also have access to stock from our brand partners. While these circumstances are uncommon, availability changes of this nature can occur with high-demand models, particularly when an order is delayed due to cancellation and reinstatement.
We genuinely regret that the original option was no longer available at the time the order was reinstated and understand how disappointing this was. We are equally disappointed that we were unable to fulfil the order and hope that you have been able to secure the bike elsewhere.
Kind regards,
MTB Monster Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.