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e-Careers LtdReviews 

15,159
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 401 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from enrollment to course navigation. However, some people were dissatisfied with the customer service, mentioning issues with communication or slow replies. A few other people also felt that the courses were not useful, or that the learning platform had technical glitches, such as repetitive introductory videos.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, politeness, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the platform easy to manage and... See more

Service

Consumers find service to be positive, with many reviewers praising the helpful and quick responses received.... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very calm and informative conversation, all my questions were answered respectfully and my concerns have lessened greatly, I'm so glad I reached out and can moved forward on my course with a c... See more

Company replied

Rated 5 out of 5 stars

I’m a new student and initially felt quite confused. I wasn’t sure how to navigate the AAT website or use the eCareers platform. However, Piyush Chowdhari, the customer executive, was incredibly hel... See more

Company replied

Rated 5 out of 5 stars

Found the process of enrolling extremely easy for my CIPD level 5. Luke was very helpful and made sure I had the best deal available, which helped, as this is completely self funded. Luke answered all... See more

Company replied

Rated 5 out of 5 stars

My query was understood and adequate answers provided clearly. Clear guidance was provided. At one point I was transferred to another department but all advisers were busy. Adviser called back later... See more

Company replied



Company details

  1. #23 of 98 best companies in Career and Education Provider

About e-Careers Ltd

Written by the company

At e-Careers, we are dedicated to transforming the training industry with our innovative solutions that create professional growth and economic progress. Our mission is to make learning accessible and impactful, closing the skill gap in today’s fast-changing world.

Since 2011, we have led the way in delivering online training supporting a wide range of learners from across the globe.

Our diverse portfolio of online instructor-led and self-paced courses includes, accredited courses, skills bootcamps, work-experience programs, and government-funded apprenticeships, all designed to support career growth and workforce development.

Driven by technology and innovation, we create affordable, engaging, and effective online training to help shape brighter futures.

Each year, thousands of learners, businesses, and educational partners trust us to enhance their skills and opportunities.


Categories

Join a community of over 630,000 who have relied on e-Careers to achieve career success, whether you’re advancing your own career or developing your team.

Why We Exist

Written by the company

Our Purpose
A platform to help change lives for good.
Our Vision
Empowering the world through pioneering solutions designed to create careers and bridge the global skills gap.
Our Mission
Continuous innovation in upskilling on a mass scale.

Why Choose e-Careers

Why every year, thousands choose e-Careers

e-Careers is a recognised leader in online professional qualifications with over a decade of experience, serving a global community of more than 630,000 individuals and businesses.

Renowned for our commitment to quality, e-Careers has received multiple awards and industry nominations for its dedication to upskilling.

Collaborating with over 50 strategic partners, including colleges, universities, trade unions, and government bodies, we have solidified our reputation as a trusted global training provider.

With an "Excellent" rating on Trustpilot, e-Careers ensures quality through courses designed and delivered by acclaimed tutors with both industry and academic expertise. Each program is meticulously developed in-house, emphasising innovation and relevance.

Our students benefit from one some of the highest pass rates in the industry, gaining employer-sought skills backed by internationally recognised certifications.

Affordability and accessibility are core to e-Careers’ mission. Flexible 0% interest finance plans and a price match guarantee make high-quality training attainable for all. Transparent pricing with VAT included ensures no hidden costs.

Learning is entirely flexible, with courses accessible anywhere, via a state-of-the-art online platform compatible with all devices.

In addition to exceptional training, e-Careers supports students with free career services, exclusive Totum Pro student discounts, and referral rewards.

With a focus on empowering learners, e-Careers combines expertise, innovation, and affordability to deliver unmatched value and impact in professional education.

Contact info

4.8

Excellent

TrustScore 5 out of 5

15k reviews

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4.8

All reviews

(15,159)

367 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good support and understanding in my…

Good support and understanding in my situation
I am satisfied
Specially customer support

20 May 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Tahereh,

We are so glad to hear our support team provided understanding and satisfaction.

Kind regards,
The e-Careers Team.

Rated 5 out of 5 stars

Thank You Piyush *****

I would like to THANK Piyush for his clear instructions and communication to assist with a problem I had created. Piyush was quick to understand my needs and assist me with getting on with my studies. I have received excellent customer service from Piyush today .

18 May 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Leanne,

We are so pleased to hear about your positive experience and that our team could assist you effectively with your studies. Thank you for sharing your kind words.

Kind regards,
The e-Careers Team.

Rated 1 out of 5 stars

Its just a lie that services are given

Its just a lie that services are given

Suddenly when i asked for a refund for aat level 4 my course access was denied for level 2 and 3 also im never given xero as well. Regarding expiry kindly mention date when i received a email that my courses are going to expired. Services for ehich i had paid i was never offered. They just know to scam people and make money. Never give the services for which we pay to them. Dont buy their courses these people are fraud.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

E-careers great customer service

I had an issue with my payment code, I hadn't redeemed it within 4 weeks of receiving it with the AAT so it was invalidated. I called E-Careers up and a man called Piyush got me a voucher code that would generate a new payment code for an AAT membership within 10 minutes. He was very quick and helpful and made the call a lot less stressful on my part.

18 May 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Dawoud,

We are so pleased to hear that our team was able to quickly resolve your payment code issue. It's wonderful to know that we could make the process stress-free for you. Thank you for sharing your positive experience!

Kind regards,
The e-Careers Team.

Rated 5 out of 5 stars

Fantastic support and pricing

Found the process of enrolling extremely easy for my CIPD level 5. Luke was very helpful and made sure I had the best deal available, which helped, as this is completely self funded. Luke answered all the questions I had about my course and tutor support available. Having shopped around to see which learning provider would suit me most, E-Careers definitely stood out. In addition they were highly rated online in CIPD study groups.

15 May 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Leonie,

We are so pleased to hear about your positive experience with us, especially regarding the ease of enrollment and the support you received. It's wonderful to know we stood out among other providers. Thank you for your kind words.

Kind regards,
The e-Careers Team.

Rated 5 out of 5 stars

Anushka Arora was great

Anushka Arora was great and very helpul. I needed help on how to pay for my membership fee and they have sent an email with all the steps and screenshots so it will be easier for me. They also replied fast. Very good customer service.

15 May 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello there,

We are so glad to hear we could assist you quickly and effectively with your membership payment. We appreciate your kind words about our customer service!

Kind regards,
The e-Careers Team.

Rated 5 out of 5 stars

Thank you James

Thank you James, really appreciate your support and guidance. Will definitely recommend career to anyone looking to get the Job done.

15 May 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello there,

We are so glad we could assist you. Your kind words mean a lot to us, and we appreciate your recommendation!

Kind regards,
The e-Careers Team.

Rated 5 out of 5 stars

That's what i call a customer service.

Always friendly, helpful, reliable, and fast. They will help you with all the concerns you have. THE BEST!

14 May 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Momchil,

We're so glad to hear you find our team friendly, helpful, and reliable! Thank you for your kind words.

Kind regards,
The e-Careers Team.

Rated 5 out of 5 stars

highly recommend for support, and quality study materials

I had an amazing experience with e-Careers since January 2024, when I had decided to start a new career and they had supported me with my Accounting course. I had always received a prompt support, especially from Piyush . I highly recommend e-Careers, 5stars

1 May 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Raluca,

We are so glad to hear about your amazing experience with us and your accounting course! We appreciate your kind words and recommendation.

Kind regards,
The e-Careers Team.

Rated 5 out of 5 stars

Just enrolled and was getting confused…

Just enrolled and was getting confused with how to register for the AAT student membership so I logged an email enquiry for help. Piyush called me back and talked me through it all - was very clear and kind

14 May 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Kelly,

We're so glad we could help clarify the registration process for you. Your positive feedback is much appreciated!

Best regards,
The e-Careers Team.

Rated 5 out of 5 stars

Very helpful

Vishal is always helpful and supportive

11 May 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Sherona,

We are so glad to hear this positive feedback. We appreciate your kind words.

Best regards,
The e-Careers Team.

Rated 5 out of 5 stars

Amazing service

The customer service was impeccable. They told me all the details i needed to do, and were so encouraging. Even helping me with technology suggestions and as soon as i was ready to start, it was one phone call away and help throughout the set up.

11 May 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Natasha,

We're so glad to hear our team provided such helpful and encouraging support, making your setup seamless. Thank you for your kind words!

Best regards,
The e-Careers Team.

Rated 5 out of 5 stars

Excellent customer support

I had an excellent experience with e-Careers support, especially with Piyush Chaudhary. He was very professional, patient, and extremely helpful throughout the whole process. He helped me solve my issue with the course and clearly explained how to use the platform, where to find help, and how everything works. Thanks to his support, everything became much easier to understand. I really appreciate the time and effort he put into helping me. Amazing customer service and a great experience overall!

12 May 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Anna,

We are delighted to hear about your excellent experience and appreciate you sharing such positive feedback. We are so glad our team could assist you effectively and make your learning journey smoother. Thank you for your kind words!

Best regards,
The e-Careers Team.

Rated 5 out of 5 stars

Piyush was very helpful and talked me…

Piyush was very helpful and talked me throuvh all i needed to know. Thank you!

12 May 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Joanne,

We are so glad to hear our team provided excellent assistance. Thank you for your kind words!

Best regards,
The e-Careers Team.

Rated 5 out of 5 stars

First time being a student

First time being a student, and with the time zones so different, they made my experience easier.

7 May 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Jarra,

We're happy to hear that our support made your first experience as a student easier, despite the challenges with different time zones. Thank you!

Best regards,
The e-Careers Team.

Rated 5 out of 5 stars

Everything is great

Everything is great , fast , flexible

7 May 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Nujud,

We're happy to hear that you had a great, fast, and flexible experience. Thank you for your positive feedback; we appreciate it!

Best regards,
The e-Careers Team.

Rated 5 out of 5 stars

Easy and straightforward.

It was really easy to set up my courses with e-Careers. It was all straightforward and their member of staff, Luke, who helped me was friendly and helpful.

8 May 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Claire,

We're happy to hear that setting up your courses was easy and straightforward. We appreciate your positive feedback regarding our helpful staff!

Best regards,
The e-Careers Team.

Rated 5 out of 5 stars

I had the pleasure of communicating…

I had the pleasure of communicating with Luke Hughes and found him to be professional and knowledgeable about the direction I wished to pursue.
Luke was not pushy when discussing the package. He listened when I asked him to wait for me to call him and ensured that any information was shared with me via email.

7 May 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello there,

We appreciate you sharing your experience. We're happy to hear that the communication was professional and informative, and that our team member respected your needs and preferences. Thank you for your positive feedback.
|
Best regards,
The e-Careers Team.

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