I had a very calm and informative conversation, all my questions were answered respectfully and my concerns have lessened greatly, I'm so glad I reached out and can moved forward on my course with a c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m a new student and initially felt quite confused. I wasn’t sure how to navigate the AAT website or use the eCareers platform. However, Piyush Chowdhari, the customer executive, was incredibly hel... See more
Company replied
Found the process of enrolling extremely easy for my CIPD level 5. Luke was very helpful and made sure I had the best deal available, which helped, as this is completely self funded. Luke answered all... See more
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My query was understood and adequate answers provided clearly. Clear guidance was provided. At one point I was transferred to another department but all advisers were busy. Adviser called back later... See more
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Company details
- #23 of 98 best companies in Career and Education Provider
About e-Careers Ltd
Written by the company
At e-Careers, we are dedicated to transforming the training industry with our innovative solutions that create professional growth and economic progress. Our mission is to make learning accessible and impactful, closing the skill gap in today’s fast-changing world.
Since 2011, we have led the way in delivering online training supporting a wide range of learners from across the globe.
Our diverse portfolio of online instructor-led and self-paced courses includes, accredited courses, skills bootcamps, work-experience programs, and government-funded apprenticeships, all designed to support career growth and workforce development.
Driven by technology and innovation, we create affordable, engaging, and effective online training to help shape brighter futures.
Each year, thousands of learners, businesses, and educational partners trust us to enhance their skills and opportunities.
Categories
Accounting
Artificial Intelligence
Bookkeeping
Business Analysis
Cyber Security
Digital Marketing
Health and Safety
Human Resources
IT and Networking
Mortgage Advice
Project Management
Join a community of over 630,000 who have relied on e-Careers to achieve career success, whether you’re advancing your own career or developing your team.
Why We Exist
Written by the company
- Our Purpose
- A platform to help change lives for good.
- Our Vision
- Empowering the world through pioneering solutions designed to create careers and bridge the global skills gap.
- Our Mission
- Continuous innovation in upskilling on a mass scale.
Why Choose e-Careers
Why every year, thousands choose e-Careers
e-Careers is a recognised leader in online professional qualifications with over a decade of experience, serving a global community of more than 630,000 individuals and businesses.
Renowned for our commitment to quality, e-Careers has received multiple awards and industry nominations for its dedication to upskilling.
Collaborating with over 50 strategic partners, including colleges, universities, trade unions, and government bodies, we have solidified our reputation as a trusted global training provider.
With an "Excellent" rating on Trustpilot, e-Careers ensures quality through courses designed and delivered by acclaimed tutors with both industry and academic expertise. Each program is meticulously developed in-house, emphasising innovation and relevance.
Our students benefit from one some of the highest pass rates in the industry, gaining employer-sought skills backed by internationally recognised certifications.
Affordability and accessibility are core to e-Careers’ mission. Flexible 0% interest finance plans and a price match guarantee make high-quality training attainable for all. Transparent pricing with VAT included ensures no hidden costs.
Learning is entirely flexible, with courses accessible anywhere, via a state-of-the-art online platform compatible with all devices.
In addition to exceptional training, e-Careers supports students with free career services, exclusive Totum Pro student discounts, and referral rewards.
With a focus on empowering learners, e-Careers combines expertise, innovation, and affordability to deliver unmatched value and impact in professional education.
Renowned for our commitment to quality, e-Careers has received multiple awards and industry nominations for its dedication to upskilling.
Collaborating with over 50 strategic partners, including colleges, universities, trade unions, and government bodies, we have solidified our reputation as a trusted global training provider.
With an "Excellent" rating on Trustpilot, e-Careers ensures quality through courses designed and delivered by acclaimed tutors with both industry and academic expertise. Each program is meticulously developed in-house, emphasising innovation and relevance.
Our students benefit from one some of the highest pass rates in the industry, gaining employer-sought skills backed by internationally recognised certifications.
Affordability and accessibility are core to e-Careers’ mission. Flexible 0% interest finance plans and a price match guarantee make high-quality training attainable for all. Transparent pricing with VAT included ensures no hidden costs.
Learning is entirely flexible, with courses accessible anywhere, via a state-of-the-art online platform compatible with all devices.
In addition to exceptional training, e-Careers supports students with free career services, exclusive Totum Pro student discounts, and referral rewards.
With a focus on empowering learners, e-Careers combines expertise, innovation, and affordability to deliver unmatched value and impact in professional education.
Contact info
Unit 6, Waterside Drive, SL3 6EZ, Langley, United Kingdom
- +44 (0)203 198 7700
- info@e-careers.com
- e-careers.com
4.8
Excellent
15k reviews
Asks customers to review
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Reply from e-Careers Ltd
Hello Aleksandra,
We appreciate your kind words and are so glad you had a positive experience with our team!
Best regards,
The e-Careers Team.
Technical issues
Had some technical issues at the beginning but it was handled correctly by staff
21 April 2026
Reply from e-Careers Ltd
Thank you for your feedback, and we apologize that the course activation took longer than expected. One of our team members will connect with you shortly.
If you need any further assistance, please contact us at:
Email: cs@e-careers.com
Phone: +44 (0) 20 3198 7700
Hours: Monday–Friday | 9:00 AM–6:00 PM
Great help as always!
5 May 2026
Unprompted review
Reply from e-Careers Ltd
Hello Barbara,
We appreciate your kind words! We are always ready to help and are so glad that we could assist you well.
Best regards,
The e-Careers Team.
Piyush was polite and helpful in…
Piyush was polite and helpful in booking my exams. Would highly recommend.
5 May 2026
Unprompted review
Reply from e-Careers Ltd
Hello Charlotte,
We're happy to hear that our team offered polite and helpful assistance while booking your exams. Thank you for your recommendation and positive feedback!
Best regards,
The e-Careers Team.
Great support even on a bank holiday!
Andy was so helpful, patient and supportive. Couldn’t have asked for better service!
4 May 2026
Unprompted review
Reply from e-Careers Ltd
Hello Sarah,
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback; it means a lot to us.
Kind regards,
The e-Careers Team.
Misleading Sales Claims and Refusal to Honour Verbal Guarantees
I am currently in a formal legal dispute with e-Careers (Claim No: 009JE920). During the sales call, I was verbally reassured I could cancel if unhappy, but when I tried to do so due to a bereavement and the course not being as described, they refused.
They are now withholding full refund rights by claiming I "activated" the course—an action I only took because their advisor instructed me to. I have found discrepancies between my call logs and the recordings they provided. Dealing with them has been a nightmare while on Universal Credit and dealing with dyslexia. I have reported them to the Financial Ombudsman and the ICO. Think twice before signing up.
UPDATE: e-Careers replied claiming they shared "all details," but this is not true. I have evidence that my April 17th phone call was 11 minutes and 39 seconds long, yet the recording they provided is only 9 minutes and 13 seconds. Why are over 2 minutes missing?
Furthermore, I have proof that I emailed to cancel as early as 26 March 2024 due to personal hardship. Instead of honoring the verbal refund promise made during the sale, they ignored my written requests and pressured me into "activating" courses to void my rights. They are now offering a "partial refund" only because I have taken them to court. I am continuing my claim for a full refund through the Court and the Financial Ombudsman.
28 March 2026
Unprompted review
Reply from e-Careers Ltd
Hi Jawad,
Thank you for your recent review.
We have checked our records, and we can confirm that we have shared all the details and information regarding this dispute with yourself. Further, to resolve the ongoing dispute we had offered you a partial refund which you have declined to accept.
Our aim has always been to support you in the best possible way, and we remain committed to resolve your complaint.
Please contact us at cs@e-careers.com
+44 (0) 20 3198 7700
Mon–Fri | 9am–6pm
Lovely customer service
Lovely customer service, informative, patient and understanding. Gave loads of help and advice and return calls quickly.
30 April 2026
Reply from e-Careers Ltd
Hello Lucille,
We're happy to hear that our customer service was so helpful! We appreciate your positive feedback regarding our team's informative, patient, and understanding support.
Kind regards,
The e-Careers Team.
Good service provider
e-Careers helped to get right CIPD level with all needed support and assistance
1 May 2026
Reply from e-Careers Ltd
Hello Poonam,
We're happy to hear that we provided the support and assistance needed for your CIPD level. Thank you for your positive feedback!
Kind regards,
The e-Careers Team.
Richard Brown at eCareers was…
Richard Brown at eCareers was incredibly helpful during a very difficult time in my life. He supported me with my CIPD course renewal, arranged two extensions, and helped me set up manageable installment payments when finances were difficult. His kindness, patience, and professionalism made a huge difference. I’m truly grateful for all his support and highly recommend him. Thank You
29 April 2026
Reply from e-Careers Ltd
Dear Learner,
We're so glad to hear that you had such a positive experience. It's wonderful to know that the support with your course renewal and payment arrangements made such a difference during a challenging time. We appreciate your kind words and recommendation.
Kind regards,
The e-Careers Team.
I have given my rating based on how…
I have given my rating based on how straight forward it is to deal with the staff.
Regards
24 April 2026
Reply from e-Careers Ltd
Hello Clifford,
We appreciate your feedback and are glad to hear that you found our staff easy to deal with. Thank you for taking the time to share your experience with us.
Kind regards,
The e-Careers Team.
Quick and efficient
30 April 2026
Unprompted review
Reply from e-Careers Ltd
Hello Sally,
We appreciate your feedback and are glad to hear that you found our staff quick and efficient. Thank you for taking the time to share your experience with us.
Kind regards,
The e-Careers Team.
Piyush
Piyush has provided a great service, quick and efficient, all queries have been answered in polite and comprehensive manner.
30 April 2026
Unprompted review
Reply from e-Careers Ltd
Hello Magdalena,
We're happy to hear that our service was quick and efficient, and that all your questions were answered in a polite and comprehensive manner. Thank you for your feedback!
Kind regards,
The e-Careers Team.
Customer service a bit rushed and confused.
Customer service was good but I wanted the level 2/3 course but only level 2 arrived.
27 April 2026
Reply from e-Careers Ltd
Hello Lesley,
We appreciate your feedback and are glad the service was good. We're sorry the level 2/3 course didn't arrive as expected, and we'll look into this right away.
Kind regards,
The e-Careers Team.
I enjoy every step of my learning
I enjoy every step of my learning, tutor, and thank you for books.
16 April 2026
Reply from e-Careers Ltd
Hello Charleen,
We're happy to hear that you're enjoying your learning experience and appreciate the books. Thank you for your positive feedback!
Kind regards,
The e-Careers Team.
Piyush answered all the questions that…
Piyush answered all the questions that I had.
24 April 2026
Unprompted review
Reply from e-Careers Ltd
Hello there,
We're happy to hear that all of your questions were answered. Thank you for sharing your positive experience with us.
Kind regards,
The e-Careers Team.
I had a good experience with e- careers…
I had a good experience with e- careers from the very start, James one of the agents was very helpful took his time to explain me thoroughly about the course and answered every single question that I had, thanks to that and obviously my own dedication I past my level 3 on HR and I’m working already and because I really enjoy my new role I decided to do the level 5 which I already started. Is a great experience just need time , consistency, patience and dedication. 😊
21 April 2026
Reply from e-Careers Ltd
Hello Veronica,
We're happy to hear that you had a positive experience from the start. It's great to know that the course explanation was thorough and helpful, leading to your success and new role. We appreciate you sharing your experience and wish you well in your level 5 studies!
Kind regards,
The e-Careers Team.
Pisyush was extremely helpful and got…
Pisyush was extremely helpful and got everything sorted for me very quickly. Highly recommend!
20 April 2026
Unprompted review
Reply from e-Careers Ltd
Hello Florence,
We're happy to hear that you received quick and helpful support. We appreciate your recommendation and are glad we could efficiently assist you.
Kind regards,
The e-Careers Team
Great customer service
Today i booked my third exam of aat level 2. And piyush is the one who booked all three of my exams. He’s always very kind and helpful throughout the call. He’s very polite and clears all my doubts. Thank you ecareers and piyush for helping me to chase my dreams.
21 April 2026
Unprompted review
Reply from e-Careers Ltd
Hello there,
We're happy to hear that your experience booking your exams has been positive! It's great to know that our team member was helpful, kind, and polite and cleared your doubts. We appreciate you taking the time to share your feedback.
Best regards,
The e-Careers Team
The adviser i spoke to was welcoming…
The adviser i spoke to was welcoming and patient with all the questions I had about the course I was interested in. Talked me through all the processes to get me signed up as quickly as possible.
I'm at the start of my course and if that is anything to go by it will be a fabulous experience
15 April 2026
Reply from e-Careers Ltd
Hello Frances,
We're happy to hear that the adviser was welcoming and patient while assisting you with your course enrollment. We appreciate you highlighting the efficiency of the sign-up process and wish you a fabulous experience!
Best regards,
The e-Careers Team
Reply from e-Careers Ltd
Hello Shelton,
We're glad you found our customer support excellent and appreciated the execution time. Thank you for your feedback!
Best regards,
The e-Careers Team
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