It has been great in the process of ease of dispatch, communication with processing and being able to see the data once it’s been processed. The only let down is the time it has taken to do it… months... See more
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Review summary
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What people talk about most
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The quality of the recordings are great. Did not realise it would take so long to receive them back so maybe a bigger message about this on your website would be good. Have not managed to access o... See more
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What is great is seeing moving pictures from long ago. It was so easy to pack them up and send off the old media. I do think you could improve on the wait time for completion or on the updates, if yo... See more
Company replied
Hello there I have revived my box back. I have watched my mum and dad’s 50th wedding anniversary celebrations. Wow how lovely to see all my family members and friends together like that. Quite a few... See more
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Company details
Written by the company
EachMoment Ltd is the UK's leading digital converter of old media like tapes, cine film, photos, audio and more. You'll laugh and cry when you see old faces that you haven't seen in years. See your children growing up again. Hear the voices of people you haven't heard in decades. See them move. We convert all types of old media: VHS to digital, hi8 to digital, even old reel-to-reel to digital! The EachMoment Memory Box system is the safest way to digitise your old media: a custom, crush-proof hand-delivered by high-security courier to and from your home to our lab in Norwich. What you get back is your memories, saved for all time. Now you can call the family round for an amazing movie night that you'll never forget!
Contact info
8 City Road, NR1 3AL, Norwich, United Kingdom
- 01603 291 552
- hello@eachmoment.co.uk
- eachmoment.co.uk
4.0
Great
2k reviews
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Replied to 47% of negative reviews
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Unexpected charges and poor customer support.
My experience with EachMoment has been extremely disappointing, and I feel other customers should be aware of how the pricing and communication have been handled.
I believed I was purchasing a £50 bundle to digitise three precious family items. After placing my order, I was unexpectedly asked to pay an additional £31 before my order could proceed. I immediately contacted customer services because I felt the pricing was misleading.
I received the following response:
"The £50 bundle is applied to your order as a credit, but it does not necessarily cover the full cost of the order. The final price depends on the number and type of items sent, the output option selected, and any additional services.
The £10 Memory Box payment covers the postage/logistics, preparation, packaging, and sending of the box, so this is separate from the digitisation cost.
This means that if the total cost of the order is higher than the £50 bundle credit, the remaining balance still needs to be paid before the order can continue."
Although I still felt this was far from clear when I placed my order, I paid the additional £31 because I wanted my order to progress.
To my disbelief, I have now received yet another invoice, this time for £39, for an upgraded USB and AI enhancement that I did not request or authorise.
I have replied directly to Dragana, who had previously assured me she would be available to answer any questions if I simply replied to her email. I have also sent a separate email to the general customer support address. Despite this, I have received no response whatsoever. I have sent 3 emails in total.
These are irreplaceable family memories, and I now feel as though they are being held until I pay additional charges that I neither expected nor agreed to. The complete lack of communication has only added to my frustration and anxiety.
I sincerely hope EachMoment resolves this matter quickly by responding to my emails, removing the charges for services I did not request, and making their pricing far more transparent so that future customers know exactly what they will be expected to pay before sending away their treasured memories.
9 July 2026
Unprompted review
Reply from EachMoment
Dear Heather,
Thank you for taking the time to share your feedback. We appreciate your comments and will be contacting you privately to provide a more detailed explanation and to review your order together.
In the meantime, we would like to clarify a few important points. The Bundle 50 was introduced only recently. Initially, it included one free digitisation and one complimentary AI enhancement, with the value being deducted from the final invoice. Following an update introduced after 21 July, the Bundle 50 continued to operate as a credit, including one complimentary AI enhancement, with the corresponding value also deducted from the final invoice.
Please rest assured that any optional extras you did not intend to purchase, such as a USB upgrade or any other additional services, will of course be refunded where applicable.
We would also like to sincerely apologise if the wording during the ordering process gave the impression that optional upgrades or additional services were required in order for us to complete your order. This is certainly not the case. Your feedback has highlighted that this could be clearer, and we will review and improve the wording to help prevent any future misunderstanding.
Finally, we would like to reassure you that your original items are safe and being carefully looked after. We will be in touch with you privately shortly to provide a full explanation and discuss your order in greater detail.
Thank you again for your feedback and for giving us the opportunity to clarify the situation.
Kind regards,
The EachMoment Team
Great company
Great company
Kept me updated each step
Excellent customer services
26 July 2026
Unprompted review
Reply from EachMoment
Dear Joanna,
Thank you so much for your wonderful feedback.
We are delighted to hear that you appreciated our communication and customer service throughout the process. It was a pleasure assisting you, and we truly appreciate you trusting us with your memories.
Kind regards,
The Each Moment Team
Not enough easy updating for us older…
Not enough easy updating for us older people and your site still says you have only completed 10 out of 25. Why is this? Also I have had emails to say you are returning my hardware and in one case you have returned them, but I have not received anything. Please advise.
16 July 2026
Unprompted review
Reply from EachMoment
Dear Margaret,
Thank you for taking the time to share your feedback.
We are pleased to confirm that your project has now been finalised and is ready to be sent out. We have contacted you privately with further details regarding your order and the next steps.
Thank you again for your patience and for trusting us with your precious memories.
Kind regards,
The Each Moment Team
Good service from start to finish
Good service from start to finish . Good communication & updates.
9 March 2026
Unprompted review
Reply from EachMoment
Dear Jayne,
Thank you so much for your lovely feedback.
We are delighted to hear that you appreciated our communication and updates throughout the process. It was a pleasure assisting you, and we truly appreciate you trusting us with your memories.
Kind regards,
The Each Moment Team
Reply from EachMoment
Dear Julee,
Thank you for taking the time to share your feedback.
We are pleased to confirm that your order has now been fully completed and is ready to be sent out. We have also contacted you privately with further details regarding your order and the next steps.
We would also like to provide some context regarding the extended processing times experienced recently. Over the past several months, our company has undergone a period of significant growth, resulting in a substantial increase in the number of orders entrusted to us. While this growth represents an important step in strengthening our operations for the future, it has also created longer turnaround times than we would normally aim to provide.
Our teams are working continuously to improve efficiency, reduce the current backlog, and progressively return to the faster processing times our customers rightly expect from us.
Thank you again for your patience and understanding, and we appreciate you trusting us with your precious memories.
Kind regards,
The EachMoment Team
The service is very thorough
The service is very thorough. The empty box arrived in a couple of days. I was regularly updated with the process. I received the box back with the usb and c in a nice presentation box. Overall I’m very pleased with the service. It did take several months for the process to be completed but I did send 30 reels
10 July 2026
Unprompted review
Reply from EachMoment
Dear Tina,
Thank you so much for your wonderful feedback.
We truly appreciate you taking the time to share your experience. It was our pleasure to work on your 30 reels and help preserve these valuable memories for the future.
We are delighted to hear that you appreciated the communication, presentation, and care taken throughout the process. Thank you again for your patience and for trusting us with such an important project.
Kind regards,
The Each Moment Team
Each moment digitisation
We sent our films in march to be digitised. We repeatedly emailed after several weeks to see what was happening. Never once got a reply. After 4 months we found the phone number and rang to see what was happening. Then yesterday 2 days after ringing we received the videos on line. I think if we hadn't rang we would still be waiting. That said the films are really lovely to see and bring back so many memories.
23 July 2026
Unprompted review
Reply from EachMoment
Dear Christine,
Thank you for taking the time to share your experience with us.
We sincerely appreciate your patience and your honest feedback. As a rapidly growing company, we are continuously working to adapt our processes and improve our response times so that we can provide every customer with the level of communication they deserve. We want to reassure you that no customer is left without support, and our teams are actively working to become faster and more efficient in every aspect of our service.
We are truly delighted, however, to hear that you enjoyed your digitised films and that they brought back so many wonderful memories. Preserving these special moments is exactly why we do what we do, and it is a pleasure to know that the final result brought you joy.
Thank you again for your understanding, your kind words about the films, and for placing your trust in us with your precious memories.
Kind regards,
The Each Moment Team
Easy procedure from beginning to end
Easy procedure from beginning to end, my experience began on the 2nd March, when I first contacted Eachmoment. I was kept updated throughout and am delighted with the results as the taped were quite old, lovely to be able to see old memories and show my grandchildren.
16 July 2026
Unprompted review
Reply from EachMoment
Dear Judith,
Thank you so much for your lovely feedback.
We are delighted to hear that you appreciated the process and updates throughout your journey with us. It is wonderful to know that your old memories can now be enjoyed again and shared with your grandchildren.
Thank you for trusting us with such precious recordings.
Kind regards,
The Each Moment Team
The end results are brilliant
The end results are brilliant. However the process took many months. Each time I looked at the progress the end date was pushed back. I think they do a very good job and it is great to have some memories back but they seem to be understaffed. I know that some things take longer to repair etc. This being said I will be sending them more memories to restore in due course.
16 July 2026
Unprompted review
Reply from EachMoment
Dear Beatrice,
Thank you so much for taking the time to share your thoughtful feedback.
We are truly delighted to hear that you are pleased with the final results and that your memories have been brought back to life. Knowing that our customers can enjoy these special moments again is the greatest reward for our team.
As a rapidly growing company, we recognise that we are not yet where we want to be in terms of processing times. We are continuously improving our organisation, increasing our efficiency, and working hard to make our turnaround times more stable and predictable.
We sincerely appreciate your patience and understanding, especially when additional repairs or technical work are required. Thank you again for your trust, and we look forward to helping preserve more of your precious memories in the future.
Kind regards,
The Each Moment Team
Memory lane.
Although it took longer than I’d expected, it has been an incredible journey down memory lane , watching the memories unfold. Delighted with our collection of videos converted into easy access material . It has brought my grown children back to their childhood.
1 May 2026
Unprompted review
Reply from EachMoment
Dear Una,
Thank you so much for your wonderful feedback.
We are delighted to hear that, despite the longer processing time, the final result has allowed you and your family to revisit such meaningful memories. Knowing that your grown children can reconnect with moments from their childhood is exactly the reason we love what we do.
Thank you for your patience and for trusting us with your precious recordings. We hope these memories continue to bring joy to your family for many years to come.
Kind regards,
The Each Moment Team
I can’t recommend EachMoment highly…
I can’t recommend EachMoment highly enough. They transferred all of my treasured family video’s onto the cloud and USB, including a precious cine film from the early 1960’s. Being able to watch these memories again, especially of loved ones who are no longer with us, is something I will always cherish.
The service was fantastic from start to finish, and although there was a wait, it was absolutely worth it. The quality of the transfers is excellent and I’m so grateful to have these irreplaceable memories preserved for future generations.
Thank you EachMoment for giving us the chance to relive these special moments once again 🥰
1 July 2026
Unprompted review
Reply from EachMoment
Dear Jane,
Thank you so much for your beautiful words.
It truly means a lot to us to know that we have helped preserve these precious memories and bring them back to life for you and your family. It was an honour to work on such meaningful recordings, and we are delighted that they can now be enjoyed for generations to come.
Thank you for trusting us with your irreplaceable memories.
Kind regards,
The Each Moment Team
I believe iv asked a question asking…
I believe iv asked a question asking for confirmation there was only 6 minutes of footage on my disk.Still havnt received the answer however the footage i did receive was great.
16 July 2026
Unprompted review
Reply from EachMoment
Dear customer,
Thank you for taking the time to share your feedback.
We have sent you a request for additional information through Trustpilot so that we can identify your order and review your query in more detail.
As soon as we receive the relevant details, we will investigate this matter with our technical team and check the footage available on your order to provide you with a clear answer.
Thank you again for your patience, and we look forward to resolving this for you.
Kind regards,
The Each Moment Team
Very pleased
I'm so pleased to have got my cam corder tapes mini tapes and video tapes and slides transferred digitally. And to have everything back. Though I would like to have known from the beginning that it would take four months.
22 July 2026
Unprompted review
Reply from EachMoment
Dear F Brooks,
Thank you so much for your lovely feedback.
We are delighted to hear that you are pleased to have your precious memories transferred and safely back with you. We truly appreciate your patience throughout the process and take your feedback regarding the timeframe on board as we continue improving our communication.
Thank you for trusting us with your memories, and we hope you enjoy revisiting them for many years to come.
Kind regards,
The Each Moment Team
Simple process and good results
Simple process and good results. The upgraded feedback system and dashboard for progress on the project is very reassuring. Overall time for completion of the project quite long but there were a lot of very old tapes, some of which probably required quite careful attention.
15 July 2026
Unprompted review
Reply from EachMoment
Dear Paul,
Thank you very much for your thoughtful feedback.
We truly appreciate your understanding of the nature of this work. Older analogue media often requires additional care and attention, and the final digitisation result will always reflect the original condition of the items provided. Our priority is always to handle each project carefully and preserve as much of the available content as possible.
We are also very pleased to hear your comments regarding our dashboard and progress updates. This system was specifically designed to provide a more transparent view of what is happening in our lab in real time, including the natural changes in progress as projects move through the different stages.
Thank you again for trusting us with your precious memories and for sharing such valuable feedback. It helps us continue improving our service.
Kind regards,
The Each Moment Team
Service and delivery was speedy and reassuring
Sending off my one and only wedding VHS tape, with my husband having passed away, was a big concern, but the collection, tracking and delivery service was fantastic…v speedy turnaround but communication was frequent and reassuring along the way. I was thrilled with the output and it was wonderful to relive our special day…thank you for bringing these memories back!!
17 July 2026
Unprompted review
Reply from EachMoment
Dear Sue,
Thank you so much for your beautiful feedback.
We are truly delighted to hear that everything turned out so well and that you were able to relive such a precious and meaningful day. We completely understand how special this recording was, and it was an honour to be entrusted with such an important memory.
Thank you again for placing your trust in us. We hope your digitised wedding video continues to bring you comfort and joy, and we would be honoured to assist you with any future projects.
Kind regards,
The Each Moment Team
Memories
Fantastic ! Unfortunately my dad passed away before we received the footage but he would have been so happy to see his mum and dad , I know all us children are .
21 July 2026
Unprompted review
Reply from EachMoment
Dear Julie,
Thank you so much for sharing this with us.
We are truly touched to hear that these precious memories will now continue to live on and be cherished by your family, even though your parents are sadly no longer here to experience them with you.
It is a privilege for us to play a small part in preserving these memories for future generations, and we sincerely appreciate the trust and confidence you placed in us with such valuable family recordings.
Thank you again for allowing us to be part of this meaningful journey.
Warmest regards,
The EachMoment Team
Great service
Each Moment kept in touch throughout the whole process. Great service.
The USB is nicely presented and excellent quality.
My partner was over the moon to see the contents of his cine reels again after 40+ years.
20 July 2026
Unprompted review
Reply from EachMoment
Dear Christine,
Thank you very much for taking the time to share your kind feedback.
We are delighted to hear that you were happy with our service and that your partner was able to rediscover the memories captured on his cine reels after more than 40 years.
We truly appreciate the trust and confidence you placed in us with such valuable memories, and we are very happy to have been able to help make this project possible for you.
Thank you again for choosing us, and we hope you continue to enjoy these special moments for many years to come.
Kind regards,
The EachMoment Team
Magical memories reawakened with EM
From the very first contact right through to the end EM have kept me fully informed of my project’s progress. Everything is so easy to use and watching those beloved old memories again has been so emotional. Absolutely brilliant service all round
3 July 2026
Unprompted review
Reply from EachMoment
Dear Dawn,
Thank you very much for taking the time to share your wonderful feedback.
Knowing that you have been able to revisit and enjoy these precious memories again is incredibly rewarding for our team.
We truly appreciate your kind words and your trust in us throughout the process. It has been a pleasure to help preserve these special moments for you.
Thank you again, and we hope you continue to enjoy your memories for many years to come.
Kind regards,
The EachMoment Team
Special moment of a wonderful celebration so long ago.
Hello there I have revived my box back. I have watched my mum and dad’s 50th wedding anniversary celebrations. Wow how lovely to see all my family members and friends together like that. Quite a few have now passed away. Including my mum and dad.
What the younger generation take for granted videos on their phones the older generation didn’t have. I was very fortunate to be able to video that family celebration. What you have achieved for me is very special keepsake.
Thank you.
20 July 2026
Unprompted review
Reply from EachMoment
Dear Carole,
Thank you so much for sharing such a touching message with us.
We are truly delighted to have played a part in bringing these precious memories back to life for you.
Thank you for trusting us with these special recordings. It has been a privilege to help preserve them as a lasting keepsake for you and your family.
Kind regards,
The EachMoment Team
Was so pleased to see my memories on…
Was so pleased to see my memories on dvd from forty years ago x beautiful to see x thankyou
20 July 2026
Unprompted review
Reply from EachMoment
Dear Julie,
Thank you very much for your kind message.
We are delighted to hear that you enjoyed seeing your memories from 40 years ago brought back to life. It was a pleasure for us to be entrusted with such precious recordings.
Kind regards,
The EachMoment Team
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