It has been great in the process of ease of dispatch, communication with processing and being able to see the data once it’s been processed. The only let down is the time it has taken to do it… months... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the recordings are great. Did not realise it would take so long to receive them back so maybe a bigger message about this on your website would be good. Have not managed to access o... See more
Company replied
What is great is seeing moving pictures from long ago. It was so easy to pack them up and send off the old media. I do think you could improve on the wait time for completion or on the updates, if yo... See more
Company replied
Hello there I have revived my box back. I have watched my mum and dad’s 50th wedding anniversary celebrations. Wow how lovely to see all my family members and friends together like that. Quite a few... See more
Company replied
Company details
Written by the company
EachMoment Ltd is the UK's leading digital converter of old media like tapes, cine film, photos, audio and more. You'll laugh and cry when you see old faces that you haven't seen in years. See your children growing up again. Hear the voices of people you haven't heard in decades. See them move. We convert all types of old media: VHS to digital, hi8 to digital, even old reel-to-reel to digital! The EachMoment Memory Box system is the safest way to digitise your old media: a custom, crush-proof hand-delivered by high-security courier to and from your home to our lab in Norwich. What you get back is your memories, saved for all time. Now you can call the family round for an amazing movie night that you'll never forget!
Contact info
8 City Road, NR1 3AL, Norwich, United Kingdom
- 01603 291 552
- hello@eachmoment.co.uk
- eachmoment.co.uk
3.9
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
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Magical memories reawakened with EM
From the very first contact right through to the end EM have kept me fully informed of my project’s progress. Everything is so easy to use and watching those beloved old memories again has been so emotional. Absolutely brilliant service all round
3 July 2026
Unprompted review
Reply from EachMoment
Dear Dawn,
Thank you very much for taking the time to share your wonderful feedback.
Knowing that you have been able to revisit and enjoy these precious memories again is incredibly rewarding for our team.
We truly appreciate your kind words and your trust in us throughout the process. It has been a pleasure to help preserve these special moments for you.
Thank you again, and we hope you continue to enjoy your memories for many years to come.
Kind regards,
The EachMoment Team
Special moment of a wonderful celebration so long ago.
Hello there I have revived my box back. I have watched my mum and dad’s 50th wedding anniversary celebrations. Wow how lovely to see all my family members and friends together like that. Quite a few have now passed away. Including my mum and dad.
What the younger generation take for granted videos on their phones the older generation didn’t have. I was very fortunate to be able to video that family celebration. What you have achieved for me is very special keepsake.
Thank you.
20 July 2026
Unprompted review
Reply from EachMoment
Dear Carole,
Thank you so much for sharing such a touching message with us.
We are truly delighted to have played a part in bringing these precious memories back to life for you.
Thank you for trusting us with these special recordings. It has been a privilege to help preserve them as a lasting keepsake for you and your family.
Kind regards,
The EachMoment Team
Was so pleased to see my memories on…
Was so pleased to see my memories on dvd from forty years ago x beautiful to see x thankyou
20 July 2026
Unprompted review
Reply from EachMoment
Dear Julie,
Thank you very much for your kind message.
We are delighted to hear that you enjoyed seeing your memories from 40 years ago brought back to life. It was a pleasure for us to be entrusted with such precious recordings.
Kind regards,
The EachMoment Team
Some of the tapes have eastenders…
Some of the tapes have eastenders recording on it wanted to delete
19 July 2026
Unprompted review
Reply from EachMoment
Dear Prakash,
Thank you for your feedback.
We would like to clarify that we often receive tapes containing television recordings, such as EastEnders episodes, which have sometimes been accidentally recorded over parts of the original footage.
As part of our standard process, we digitise the tapes exactly as they are received, without deleting or editing any content, in order to ensure that no personal memories or important recordings are unintentionally removed.
If you would like us to look into this specific case, please feel free to contact us privately with your order details. We will be more than happy to review the situation and assist you further.
Kind regards,
The EachMoment Team
I would have given Each Moment a 5 star…
I would have given Each Moment a 5 star review, however, the only thing letting them down is the amount of time it took for the digitalisation process to take place.
Everything else was first class, the quality of my memories and the sheer joy of seeing my loved ones who are now not with us anymore is so comforting to me and my family.
19 July 2026
Unprompted review
Reply from EachMoment
Dear Patricia,
Thank you so much for taking the time to share your feedback with us.
We are truly delighted to hear that your digitised memories have brought so much joy and comfort to you and your family. Being able to reconnect with loved ones and revisit these precious moments is exactly the reason we do what we do, and we fully understand that the emotional value of these memories is simply beyond measure.
We understand how important it is for customers to have a clear understanding of the expected timeline, and we are currently working on improving our communication and making this process more transparent in order to avoid creating expectations that we cannot always meet.
Thank you again for your trust and for allowing us to be part of preserving such meaningful memories for you and your family.
Kind regards,
The EachMoment Team
Process took longer than anticipated…
Process took longer than anticipated but I was kept up to date on the dashboard.
Hassle free process. Good to have in the cloud
18 July 2026
Unprompted review
Reply from EachMoment
Dear Julie,
Thank you very much for sharing your feedback with us.
We appreciate your patience throughout the process and are delighted to hear that you found the experience hassle-free and that having your memories available in the cloud has been valuable to you.
We are happy that, despite the longer-than-expected wait, the final result was worth it.
Thank you again for trusting us with your precious memories.
Kind regards,
The EachMoment Team
Just received all media back
Just received all media back. Everything fine. It takes longer than expected and they would benefit from responding to enquiries through the process to reassure customers but no complaints about the end result.
18 July 2026
Unprompted review
Reply from EachMoment
Dear Amanda,
Thank you very much for taking the time to share your feedback with us.
We truly appreciate your comments and are pleased to hear that everything was received safely and that you are happy with the final result.
We also appreciate your remarks regarding communication during the process. Keeping our customers better informed is something we are actively working on, and your feedback is very valuable in helping us improve this aspect of our service.
Thank you again for your trust and for choosing us to preserve your precious memories.
Kind regards,
The EachMoment Team
Took ages to arrive back but then my 28…
Took ages to arrive back but then my 28 year old wedding video had literally been immersed in flood water a few years ago and become white fluffy mouldy. Blown away and tears of joy at sitting with my children watching and hearing dear relatives who had passed away. Remarkable achievement and I’m so grateful
18 July 2026
Unprompted review
Reply from EachMoment
Dear Anne,
Thank you so much for sharing this incredibly touching feedback with us.
We are truly grateful for your kind words and for acknowledging the many hours of careful repair, cleaning, and restoration work that can go into saving and preserving such precious memories, especially when the original media has suffered severe damage.
Thank you again for trusting us with such an important part of your family history.
Kind regards,
The EachMoment Team
Excellent service
Excellent service. Very happy with processing my media. Kept informed of progress via website
18 July 2026
Unprompted review
Reply from EachMoment
Dear Rick,
Thank you very much for taking the time to share your valuable feedback with us.
We are delighted to hear that you were happy with the processing of your media and that you found our progress updates helpful throughout the journey.
Thank you again for trusting us with your precious memories.
Kind regards,
The EachMoment Team
End result good, but process frustrating
I found the progress indicator very frustrating. For weeks I checked and my project was always just one day away! I was happy to wait for months as had been suggested at the outset but this prolonged 'nearly there' state was annoying. End result of converted audio tapes was OK.
17 July 2026
Unprompted review
Reply from EachMoment
Dear Andy,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about the frustration you experienced with the progress indicator on your dashboard.
The progress information displayed on the dashboard is intended to reflect the current workload and status within our lab, but it is only an estimate and can fluctuate depending on several factors, including the volume of incoming orders and the complexity of repairs or processing required on individual projects.
For this reason, the estimated dates may sometimes move or remain unchanged while our technicians are working through the different stages of an order. Our communications team remains the only point of contact able to provide more detailed and accurate updates regarding the specific progress of an individual order.
We appreciate your patience throughout the process and are pleased that, despite the delays and dashboard frustrations, you were satisfied with the final result of your converted audio tapes.
Thank you again for your feedback, which helps us continue improving our service.
Kind regards,
The EachMoment Team
I just want my stuff back
17 July 2026
Unprompted review
Reply from EachMoment
Dear Lorraine,
Thank you for your message.
We would like to reassure you that all of our customers receive their original items back at the end of their project through our secure three-way courier service. We do not offer any recycling service, and we have absolutely no reason or intention to keep our customers’ personal belongings once the work has been completed.
We fully understand the importance and sentimental value of these items, and our aim is always to return them safely to their owners.
If you are currently waiting for a specific update regarding your order, please contact us privately with your order details, and our team will be happy to provide you with a detailed update on its progress.
Kind regards,
The EachMoment Team
Avoid this company
We had a totally unsatisfactory experience with this company. We sent 32 mixed-format camcorder tapes to be digitised in July 2025 and finally received the USB back 6 months later in January 2026. The results were very disappointing. The date and time stamps which were on most original recordings were missing, files were out of order, some were duplicated, some were missing and several tapes came back digitised into multiple files - a single VHS tape came back as 11 separate files making viewing very disjointed. The digitised files saved in the Cloud are completely out of chronological order.
We have been in constant communication with the company since January trying to get these faults rectified but to no avail - their (AI?) response has always been cringingly apologetic but useless.
We have now given up - we have spent too much time and effort on trying to get the situation resolved or some kind of refund. All we can say is avoid this company at all costs!
17 July 2026
Unprompted review
Reply from EachMoment
Dear DS,
Thank you for sharing your feedback.
We would first like to mention that a full revision of this order was carried out more than 100 days ago, following our previous exchanges, so we are surprised to see this review appearing only now after the revision process and discussions that took place.
Regarding the date and time stamps, after experiencing multiple technical issues and inconsistencies with timestamps across different formats, our agreed approach is not to add or recreate timestamps on customers’ videos unless this is specifically possible from the original recording data. We apologise if this was not communicated clearly enough during our previous conversations.
Concerning the files appearing multiple times, we would like to clarify that these was simple due to the format of files and our uploading settings at the time. The revised files were clearly identified as such, and the work was completed to the best possible standards by our technicians. The revised material was also reviewed multiple times, including by our senior technical team.
Regarding the tapes that remained problematic, we have tested them on more than four different devices and the issues remain consistent. The difficulties encountered are directly linked to the condition of the original tapes themselves, and despite our best efforts, there are limitations to what can be recovered from ageing or damaged media.
We understand your disappointment and appreciate that receiving back your family recordings is very important. We have done everything possible within the technical limits of the original materials to preserve and digitise your memories.
Kind regards,
The EachMoment Team
Reply from EachMoment
Dear Kay,
Thank you very much for your kind feedback.
We truly appreciate you placing your confidence in us and entrusting us with your precious memories. It has been a pleasure to help preserve them for you.
Kind regards,
The EachMoment Team
I was very impressed from start to…
I was very impressed from start to finish. Sending in the VHS tapes was easy and the results were wonderful. Some tapes were degraded but EachMoment managed to save them allowing us to see and enjoy forgotten memories!
22 May 2026
Unprompted review
Reply from EachMoment
Dear Hillary,
Thank you so much for taking the time to share this wonderful feedback with us.
We are truly delighted to hear that you were impressed with the service from start to finish and that you were able to rediscover and enjoy these precious memories again.
It is especially rewarding for our team to know that we were able to help recover recordings that had suffered from degradation and preserve moments that may otherwise have been lost.
Thank you for entrusting us with such valuable memories. It has been a privilege to be part of this journey with you.
Kind regards,
The EachMoment Team
Easy to use and excellent service
Excellent, efficient and easy service to use and kept informed about progress.
1 May 2026
Unprompted review
Reply from EachMoment
Dear [Name],
Thank you very much for your kind words and for taking the time to share your feedback with us.
Dear Rosie,
We truly appreciate your support and are delighted to hear that you found the process easy to use and our communication helpful throughout your project.
Thank you again for trusting us with your precious memories.
Kind regards,
The EachMoment Team
Overall good but takes several months to complete
The posting off and receiving back of the films is great. It does however take several months for the films to be digitalised and the enhanced that you pay extra for does not seem the make any difference to the quality of the film. Great to have my old memories in digital form at last and overall pleased with the results
17 July 2026
Unprompted review
Reply from EachMoment
Dear LLB,
Thank you very much for taking the time to share your feedback with us.
We are delighted to hear that you are pleased overall with the results and that you can now enjoy your precious memories in a digital format.
We also appreciate your comments regarding the turnaround time. We would like to clarify that our service is not designed as a fast turnaround service, as the process can indeed take several months depending on the type, condition, and volume of media being processed. Each project requires careful handling to ensure the best possible result.
Regarding the AI enhancement option, we would like to mention that this technology is not a repair or restoration program and cannot recreate details that are no longer present in the original film. The quality of the final digitisation will always reflect the original condition of the media. The enhancement is designed to provide a subtle improvement by stabilising the image, improving colour balance, and reducing unnecessary noise or graininess where possible.
Thank you again for your valuable feedback and for trusting us with your memories. We are very happy that you can now revisit and enjoy these special moments again.
Kind regards,
The EachMoment Team
Absolutely delighted
I was a bit concerned about trusting my tapes with anyone but when they arrived all digitised I was absolutely delighted with the results
16 July 2026
Unprompted review
Reply from EachMoment
Dear Yvonne,
Thank you very much for your positive feedback.
We understand how important these recordings are, and we are delighted to hear that you were so pleased with the results.
Thank you again for choosing us to help preserve these special moments.
Kind regards,
The EachMoment Team
Excellent results from my Cassette and…
Excellent results from my Cassette and video, took a bit longer than I expected but worth the wait, thank you.
19 June 2026
Unprompted review
Reply from EachMoment
Dear Louise,
Thank you very much for your lovely feedback.
We truly appreciate you entrusting us with your precious memories and are delighted to hear that you are happy with the results.
Kind regards,
The EachMoment Team
I am very disappointed with your…
I am very disappointed with your company as I ordered a usb stick from 14 video camera tapes and some vhs videos back on the 28th May 2026 and paid £198.99 and I have not yet received this. I am not very happy at all and would not recommend you to anyone I have posted a comment on facebook as well.
Jan Reynolds 07761049590
28 May 2026
Unprompted review
Reply from EachMoment
Dear Janet,
Thank you for your feedback.
We have contacted you privately regarding the progress of your order and will be closely monitoring it to ensure it is completed as quickly as possible.
Please rest assured that, as with all of our customers, your original items will be safely returned to you once the project has been completed.
Thank you for your patience and understanding. We remain at your disposal should you require any further assistance.
Kind regards,
The EachMoment Team
Reply from EachMoment
Dear Barbara,
Thank you very much for your feedback.
We are delighted to hear that your experience was a positive.
Thank you again for trusting us with your memories.
Kind regards,
The EachMoment Team
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