Very good service and takes the worry out of converting tapes to digital format. Bear in mind that the quality of the finished product will depend the tapes supplied. If they are old or damaged the q... See more
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Review summary
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What people talk about most
Reviews shaping this summary
It has been great in the process of ease of dispatch, communication with processing and being able to see the data once it’s been processed. The only let down is the time it has taken to do it… months... See more
Company replied
The final result of the digitisation is good, the service in terms of sending via DPD excellent and the dashboard for updates is fine. I was disappointed in two things. One was that it took almost 6 m... See more
Company replied
Still waiting for our USB to be sent but what we have seen so far on the downloads are fantastic, so many memories to relive, tears, laughter & happy times. It is a long process, we sent our videos b... See more
Company details
Written by the company
EachMoment Ltd is the UK's leading digital converter of old media like tapes, cine film, photos, audio and more. You'll laugh and cry when you see old faces that you haven't seen in years. See your children growing up again. Hear the voices of people you haven't heard in decades. See them move. We convert all types of old media: VHS to digital, hi8 to digital, even old reel-to-reel to digital! The EachMoment Memory Box system is the safest way to digitise your old media: a custom, crush-proof hand-delivered by high-security courier to and from your home to our lab in Norwich. What you get back is your memories, saved for all time. Now you can call the family round for an amazing movie night that you'll never forget!
Contact info
8 City Road, NR1 3AL, Norwich, United Kingdom
- 01603 291 552
- hello@eachmoment.co.uk
- eachmoment.co.uk
4.0
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
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I am very disappointed with your…
I am very disappointed with your company as I ordered a usb stick from 14 video camera tapes and some vhs videos back on the 28th May 2026 and paid £198.99 and I have not yet received this. I am not very happy at all and would not recommend you to anyone I have posted a comment on facebook as well.
Jan Reynolds 07761049590
28 May 2026
Unprompted review
Reply from EachMoment
Dear Janet,
Thank you for your feedback.
We have contacted you privately regarding the progress of your order and will be closely monitoring it to ensure it is completed as quickly as possible.
Please rest assured that, as with all of our customers, your original items will be safely returned to you once the project has been completed.
Thank you for your patience and understanding. We remain at your disposal should you require any further assistance.
Kind regards,
The EachMoment Team
Reply from EachMoment
Dear Barbara,
Thank you very much for your feedback.
We are delighted to hear that your experience was a positive.
Thank you again for trusting us with your memories.
Kind regards,
The EachMoment Team
I Paid in April, no communication, no media.
I paid Each Moment in April to digitize my media. Months later, I have received no updates, and all of my chasing emails have gone completely unanswered.
I understand delays happen, but the total lack of customer service is incredibly disappointing, especially when dealing with personal, irreplaceable media. I am writing this in the hope of getting a response. I would like my original media returned to me immediately and a full refund processed.
Order #21373
Regarding the reply below I finally got through to them on the phone today and they've told me that they've emailed me I haven't received one email I was then told they have problems emailing people with the Hotmail domain so they would get someone to call me as they were unable to email me.
Below says I've had an email response so of course I've not heard anything and they're contradicting each other. As i have said I expect my itmes returned and a refund - deciding to start working on it after you've had it for 11 weeks and a complaint is not acceptable.
6 April 2026
Unprompted review
Reply from EachMoment
Dear Joanna,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience has not met your expectations.
We have carefully reviewed your case and have contacted you privately with a detailed response after investigating the communication history and the current status of your order. We have also provided an update on the next steps and the expected timeline for completion.
Please accept our sincere apologies for the inconvenience caused. We appreciate your patience and the opportunity to address your concerns directly. Our team remains fully committed to resolving this matter as quickly as possible, and we will continue to monitor your order until it has been successfully completed.
Thank you again for bringing this to our attention.
Kind regards,
The EachMoment Team
Dreadful !!
Dreadful !!
Took more than 6 months after I paid up front and heard nothing from them
Quality is poor. I probably could have burned those off myself. No enhancement what so ever so what was I paying £144 for?
Then I accidently put in two tapes over. They didn’t tell me or give me an option to leave two out just charged me £28 more but didn’t tell me. So when it was passed to a collections team I was more than a bit surprised.
Look for a better company than this one.
14 July 2026
Unprompted review
Reply from EachMoment
Dear Collette,
Thank you for taking the time to share your feedback. We are very sorry to learn that your experience did not meet your expectations.
We will be contacting you privately to review your previous order in detail, explain how the additional charge arose, and discuss the issues you have raised regarding both the processing and the quality of the digitisation.
Our aim is to fully understand what happened and work with you towards a fair and satisfactory resolution. We genuinely appreciate you bringing this matter to our attention and hope to have the opportunity to restore your confidence in our service.
Kind regards,
The EachMoment Team
Amazing experience
Amazing experience. Anxious at first of the whole process and sending off the tapes. But from start to finish it’s been a smooth process. So incredibly happy with the results, it’s a joy being able to watch back videos of my childhood with my late father and grandparents
14 July 2026
Unprompted review
Reply from EachMoment
Dear Morwenna,
We sincerely thank you for placing your trust in us. It has been our privilege to preserve these memories for you, and we wish you many more enjoyable moments watching them with your loved ones.
Kind regards,
The EachMoment Team
Recovered previous memories we would…
Recovered previous memories we would have never seen again. Updates were regular and consistent.
10 July 2026
Unprompted review
Reply from EachMoment
Dear Holly,
Thank you very much for your kind feedback and for trusting us with your memories. We would be delighted to assist you again should you have any future digitisation projects.
Kind regards,
The EachMoment Team
Omg!!!
Omg!!!! Absolutely amazing, seeing my kids twenty six years ago when they were toddlers, I would definitely recommend to anyone, pay the money because the memories are priceless, really happy, best money I've spent in years
9 July 2026
Unprompted review
Reply from EachMoment
Dear Simon,
Thank you so much for your wonderful words! It means the world to our team to know that we helped you reconnect with such precious memories of your children.
Moments like these are exactly why we love what we do, and we are truly grateful that you trusted EachMoment with your treasured recordings.
We hope you continue enjoying these beautiful memories for many years to come.
Kind regards,
The EachMoment Team
Simple process
Very simple to send off in the box
Items kept safe
You can monitor every step of the process
Very pleased with the end result
10 July 2026
Unprompted review
Reply from EachMoment
Dear Jan,
Thank you so much for your lovely feedback! We’re delighted to hear that you found the process simple, secure, and reassuring from start to finish.
Knowing that you appreciated the updates throughout the journey and are happy with the final result means a great deal to our entire team.
Thank you for trusting EachMoment with your precious memories — we hope you enjoy reliving them for many years to come!
Warm regards,
The EachMoment Team
So lovely to have everything digitised
So lovely to have everything digitised. The memories are so precious. Events and times with my children when they were babies have been brought back to life for me and my children and extended family have loved viewing them too.
10 July 2026
Unprompted review
Reply from EachMoment
Dear Rebecca,
Thank you so much for sharing such a beautiful message. We’re truly delighted to know that your digitised memories have brought these precious moments with your children back to life for you and your family!
Thank you for trusting EachMoment with such important memories. We hope they continue to bring joy and happiness for many years to come!
Warm regards,
The EachMoment Team
Sadly not the experience I was expecting.
I sent a box of 30various VHS tapes/8mm cassettes and Cine reels, these were received by EachMoment on April 16th. Each time I checked on progress Estimated completion went from mid June to now being mid July, I was given the opportunity to speed delivery up by paying another huge sum but felt I had paid quite enough already. I have received 22 back digitalised however amongst these are 2 VHS recordings of Saving Private Ryan! Surely if someone is actually editing these they will think "I'm sure these weren't needing to be digitalised"!! The last eight have been hanging in the editing stage for weeks now so heaven knows when or if I will ever get them. I was so hopeful of a great experience but so glad I didn't sent the other 40 remaining to be done, I will do more research in future.
9 July 2026
Unprompted review
Reply from EachMoment
Dear Val,
We have contacted you privately today to provide further clarification regarding the delay with their order.
This particular project has been significantly more complex than usual, involving multiple technical repairs and additional processing requirements that have impacted the expected completion timeframe. Our team has been carefully working through these challenges to ensure the best possible outcome while maintaining the quality standards we strive to deliver.
We fully understand the frustration that extended waiting times can cause and appreciate the customer’s patience and understanding while we continue progressing with the remaining work.
Thank you for your outstanding patience and we hope the end result will meet up your expectations.
Warm regards,
The EachMoment Team
Fantastic experience would highly…
Fantastic experience would highly recommend
9 July 2026
Unprompted review
Reply from EachMoment
Dear Amanda,
Thank you so much for your kind words and recommendation! We’re delighted to hear you had a fantastic experience with EachMoment.
Thank you for trusting us with your precious memories — it truly means a lot to our team.
Warm regards,
The EachMoment Team
It took some time for my recordings to…
It took some time for my recordings to be digitally recorded but the wait was worth it. So many memories that I’m able to revisit. It’s well worth the time and effort to bring them back to life.
I Highly recommend this company to restore your old tapes. I was kept well informed at each stage of the restoration
8 July 2026
Unprompted review
Reply from EachMoment
Dear Tracey,
Thank you so much for your wonderful feedback and for taking the time to share your experience with us.
We truly appreciate your patience throughout the process, and we are delighted to hear that the wait was worthwhile and that you can now revisit these precious memories once again.
Preserving and bringing treasured recordings back to life is at the heart of what we do, and it means a great deal to know that you are enjoying your digitised memories. We’re also pleased to hear that the updates throughout the journey helped keep you informed and reassured.
Thank you for your kind recommendation and for trusting EachMoment with such important moments from your past. We hope you continue enjoying these memories for many years to come!
Warm regards,
The EachMoment Team
So far I have been waiting nearly four…
So far I have been waiting nearly four months for my project and am fed up with checking on the progress to see week after week delays. They explain that it is due to taking care of the video and making sure it is perfect. They have apparently been working on my project since June so I am expecting it to be 4k quality when it IF I receive them. I don’t believe this company is UK based so if you don’t want to wait forever I would source a company locally. It’s not cheaper to go online either!
7 July 2026
Unprompted review
Reply from EachMoment
Dear Stuart,
Thank you for your feedback.
We have reached out to you privately by email in order to provide a more detailed and personalised update regarding your order, along with further information to clarify the current situation.
We hope this additional communication provides more insight, and we remain available should you have any further questions.
Kind regards,
The EachMoment Team
It took much longer than expected to…
It took much longer than expected to receive my files digitised. I sent in small cassette tapes from an old video camera and a video tape. It was fantastic to watch old memories come back to life, especially as some of the family are no longer with us. I can’t really comment on quality, because it could have been a faulty video as it was 40 years old! But there were lines and lots of flickering. Would I use this company again? Yes I would use again particularly if the price came down too.
1 August 2025
Unprompted review
Reply from EachMoment
Dear Ali,
Thank you very much for taking the time to share your experience with us.
We are truly happy to hear that you have been able to enjoy your precious memories again. Seeing old family moments brought back to life is exactly the reason why we do what we do, and knowing that these recordings allow you to reconnect with memories of loved ones is the greatest recognition for our work.
Regarding the lines and flickering you noticed, these are commonly referred to as “glitches” and they can occur when digitising older video tapes, especially recordings that are several decades old. VHS and camcorder tapes are analogue formats, and over time the magnetic signal can naturally deteriorate. Other factors such as tape wear, stretching, previous storage conditions, recording quality, tracking issues, or small areas of damaged magnetic coating can also affect playback and create visible distortions such as lines, flickering, colour instability, or brief image interruptions.
While we use professional equipment and techniques to achieve the best possible result, the final digitised version will always reflect the condition of the original tape. In many cases, we are able to recover and preserve memories that may otherwise have been lost, but we cannot fully recreate information that has already deteriorated from the original recording.
Thank you again for your kind words and for trusting us with such meaningful memories. We would be delighted to help you preserve more moments in the future.
Kind regards,
The EachMoment Team
Completely worth it!
So glad I trusted EachMoment with my childhood tapes! The quality is amazing and the process was so easy. This has brought my family together seeing our loved ones and past memories again!
7 July 2026
Unprompted review
Reply from EachMoment
Dear Isobel,
Thank you so much for your wonderful feedback.
We are truly grateful that you trusted EachMoment with your childhood tapes, and we are delighted to hear that you are enjoying the results.
Preserving personal stories and family memories is at the heart of what we do, and messages like yours are the greatest motivation for our entire team.
Thank you again for choosing EachMoment and for allowing us to be part of such a meaningful experience.
Kind regards,
The EachMoment Team
camcorder tapes
great job restoring and transferring my camcorder tapes to stick and online. kept me up to date via online website. very happy with quality and sound. thankyou
7 July 2026
Unprompted review
Reply from EachMoment
Dear Bmg Davies,
Thank you so much for your precious feedback.
We are beyond happy to hear that your experience with EachMoment went well and that you are pleased with both the quality of the image and sound, as well as the overall process.
Thank you again for trusting us with your recordings. We truly appreciate your kind words and are grateful to have been part of preserving these important moments.
Kind regards,
The EachMoment Team
DANGER - THIS COMPANY ARE SENDING YOUR MEMORIES ABROAD, WITHOUT YOU KNOWING
This is an update to my review of 22.06.26.
Following clues (including other Trust Pilot reviews) that this company were processing customer memories abroad, without disclosing this to their customers; the company have finally admitted the following to me:
'Regarding your comments about our operations, while part of our headquarters is based in Norwich, we operate across several European countries, including Croatia. Depending on operational capacity and availability, orders may be processed at one of our specialist facilities. This enables us to manage workloads efficiently while maintaining our processing standards.
When I have also complained that there is nothing on their website (or elsewhere), to warn customers about this situation; They also admit:
'this is not something we specifically highlight in our general communications'.
I am now involving the ICO, as well as seeking legal advice, as I cannot believe this is lawful, for this company to be hiding this fact from its customers, especially where such precious and personal data is concerned. This, clearly, massively increases the risks of loss and damage to customers' precious data, as well as posing other Data risks with the data that customers are entrusting to this Company. There is also a serious failure of Transparency Law here. Customers are left thinking that the only journey that their precious data will make, will be from home to Norwich (by special delivery). But the above shows that this is not the case at all.
Given that my videos are still missing, and the company are failing to disclose the specific whereabouts of my videos (despite my repeated asks); I have very grave concerns that my precious memories have been lost forever.
I was told on 19.06.26 that my videos would be returned to me 'within a few days' , with the company having cancelled my order on that date, because they had failed to complete the job in the preceding 3 MONTHS (NB also a breach of contract). However, fast forward more than 2 weeks from that date, and my videos are STILL missing!
As has been the situation throughout, the company have ONCE AGAIN breached their own commitments, and ONCE AGAIN significantly extended this time frame by (a minimum of) another 3 weeks, whilst remaining eternally vague and non committal, regarding their revised time frame, also! They wrote on 03.07.26:
'With regard to your original tapes, they are currently scheduled to be returned no later than mid-July. The exact dispatch date is dependent on our scheduled collections with our logistics partner, and unfortunately we are unable to bring this forward without an available collection. However, I will personally see what I can do to encourage an earlier dispatch if at all possible'.
Given that the company are being extremely evasive about where exactly my videos are: I very much fear that my precious videos (which contain footage of my deceased brother, and of my only daughter as a baby) have been lost forever, by this company (somewhere across the seas). By failing to provide reassurances about exactly where my videos are; Each Moment are significantly adding to these fears. Hundreds of other customers report similar cruel behaviour from this company, where they feel that the company are using their memories to 'hold them hostage'.
I have also noted several (recent) Consumer Reviews, where people are reporting that their precious memories have been sent to the wrong families. Again, this sparks serious Data Protection concerns about this company.
I have contacted the National Media whose BBC Consumer TV Programme have confirmed that they would like to run a feature. I see another Trust Pilot customer reports that this company were featured on BBC Breakfast Live last week, following his terrible experiences. There is no wonder that the Media wish to become involved, given how many customers are reporting very similar delays, damages, losses and unlawful behaviour by this company. Strangely, the company have only started returning my emails, now they appear to have got wind of the Media's involvement! Nevertheless, many of my questions have remained unanswered by the firm, and the Owner is ignoring all requests for him to respond to me, directly!
Should you remain in any doubt as to whether it is wise for you to use this company; I would also like to point you to the Indeed Review (02.01.26) of the Company's Ex Operations Manager, who cites: 'the complete lack of respect for customers and their memories' as being the worst things about working for the company.
EM Ltd - please provide honest responses (as you did not do last time). Please also do not commit another data breach (like you did last time), by disclosing my personal details to a public audience.
4 July 2026
Unprompted review
Reply from EachMoment
Dear NO,
We fully understand and acknowledge the level of concern, frustration, and anxiety that a delay in receiving your original tapes can cause. We appreciate that these items hold significant personal value, and we do not underestimate the importance of returning them safely to you.
However, while we fully respect your right to express dissatisfaction and share your personal experience, we must be very clear that we cannot accept statements that are defamatory, misleading, or that do not accurately reflect the facts of the situation. EachMoment is a legitimate registered business, and we take the responsibility of handling, tracking, and protecting our customers’ personal materials extremely seriously.
Contrary to the statement made publicly in your Trustpilot review, your tapes have not been lost. To state this publicly is a serious and inaccurate allegation, particularly as you have already received a detailed response from our team, including authentic photographic evidence showing the current status of your box. Your order remains safely packed, accounted for, and awaiting dispatch, as explained in the private communication we shared.
We would also like to state that clarification regarding our processing locations and operational structure have been provided to you internally. We also want to add that the security of the private media belongings of our customers is monitored throughout the workflow using our internal tracking and scanning procedures to ensure the highest possible level of control and security.
We would also like to emphasise that, regardless of the seriousness of any situation or the frustration expressed by a customer, we stand fully behind our procedures, our internal tracking systems, and our commitment to transparency.
Our objective has always been to maintain respectful and constructive relationships with our customers, ensuring that no customer is ignored or left without a response.
We acknowledge that the delay has caused understandable disappointment, and we have made every effort to provide updates and clarification throughout this process. We kindly ask that any further concerns or requests for information are addressed with us directly so that we can continue assisting you in the most effective and professional manner.
We hope you will take into consideration the information and evidence already provided, and we remain available should you require any further clarification that has not yet been addressed.
Kind regards,
The EachMoment Team
From what I have seen on the dashboard…
From what I have seen on the dashboard all looks good. Time taken to get here had been longer than expected. Still waiting for the finished product e.g the pen drive. Items sent on 27th mar it is now 4th July.
4 July 2026
Unprompted review
Reply from EachMoment
Dear Ellen,
Thank you for taking the time to share your feedback.
We have contacted you privately today in order to provide a clear and detailed update regarding the current status of your order and to answer any questions you may have.
We appreciate your patience and remain available should you need any further information or assistance.
Kind regards,
The EachMoment Team
Memories - family love
Lovely to be able to see these old video’s and cine films.
Processing Took a bit longer than thought - but we did get them all so that made up for it
3 July 2026
Unprompted review
Reply from EachMoment
Dear Susan,
Thank you very much for taking the time to share your feedback with us.
We are delighted to hear that you are enjoying being able to watch your old videos and cine films again. Bringing these precious memories back to life is exactly what motivates our team every day.
We are aware that your order took longer than initially expected, especially considering the additional care and attention required when processing cine films. We truly appreciate your patience and understanding throughout the process.
Hearing that receiving all your memories back made the wait worthwhile means a lot to us. Thank you again for trusting EachMoment with your recordings.
Kind regards,
The EachMoment Team
Very poor service
Very poor service . Sent a huge box for a tiny item . Very ambiguous about timeframes. Time frames change from day to day . I have tried another conversion company years back who were far better but I lost details.
I would never use these people again .
12 June 2026
Unprompted review
Reply from EachMoment
Dear Michael,
Thank you for taking the time to share your feedback.
We would like to let you know that we have contacted you directly in order to provide a more detailed update regarding the current status of your order and to address your concerns personally.
We sincerely apologise if the packaging provided felt unnecessarily large for your particular item. Please note that we sent our standard-sized box, which is the format we currently use to safely accommodate and protect different types of media during transport. We understand, however, that for a smaller item this may have appeared disproportionate.
Regarding our turnaround times, we appreciate your comments and understand your frustration. The processing duration can vary depending on several factors, including the type and condition of the original media, any technical requirements, current workload, quality control steps, and logistics. We have provided further details and clarification in the direct message sent to you.
Thank you again for your feedback. We remain available should you require any further information regarding your order.
Kind regards,
The EachMoment Team
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