Took a while to complete order but good service and I now have family video’s from way back digitalised and viewable. Few of the videos when converted were running too fast but after contacting Eachm... See more
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Very good service and takes the worry out of converting tapes to digital format. Bear in mind that the quality of the finished product will depend the tapes supplied. If they are old or damaged the q... See more
Company replied
It has been great in the process of ease of dispatch, communication with processing and being able to see the data once it’s been processed. The only let down is the time it has taken to do it… months... See more
Company replied
Had some lovely moments looking at our lost memories. A couple turned out to be coronation street lol but was expecting that. Quality was good some better than others , again as we expected. Communica... See more
Company details
Written by the company
EachMoment Ltd is the UK's leading digital converter of old media like tapes, cine film, photos, audio and more. You'll laugh and cry when you see old faces that you haven't seen in years. See your children growing up again. Hear the voices of people you haven't heard in decades. See them move. We convert all types of old media: VHS to digital, hi8 to digital, even old reel-to-reel to digital! The EachMoment Memory Box system is the safest way to digitise your old media: a custom, crush-proof hand-delivered by high-security courier to and from your home to our lab in Norwich. What you get back is your memories, saved for all time. Now you can call the family round for an amazing movie night that you'll never forget!
Contact info
8 City Road, NR1 3AL, Norwich, United Kingdom
- 01603 291 552
- hello@eachmoment.co.uk
- eachmoment.co.uk
4.0
Great
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
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From what I have seen on the dashboard…
From what I have seen on the dashboard all looks good. Time taken to get here had been longer than expected. Still waiting for the finished product e.g the pen drive. Items sent on 27th mar it is now 4th July.
4 July 2026
Unprompted review
Reply from EachMoment
Dear Ellen,
Thank you for taking the time to share your feedback.
We have contacted you privately today in order to provide a clear and detailed update regarding the current status of your order and to answer any questions you may have.
We appreciate your patience and remain available should you need any further information or assistance.
Kind regards,
The EachMoment Team
Memories - family love
Lovely to be able to see these old video’s and cine films.
Processing Took a bit longer than thought - but we did get them all so that made up for it
3 July 2026
Unprompted review
Reply from EachMoment
Dear Susan,
Thank you very much for taking the time to share your feedback with us.
We are delighted to hear that you are enjoying being able to watch your old videos and cine films again. Bringing these precious memories back to life is exactly what motivates our team every day.
We are aware that your order took longer than initially expected, especially considering the additional care and attention required when processing cine films. We truly appreciate your patience and understanding throughout the process.
Hearing that receiving all your memories back made the wait worthwhile means a lot to us. Thank you again for trusting EachMoment with your recordings.
Kind regards,
The EachMoment Team
Very poor service
Very poor service . Sent a huge box for a tiny item . Very ambiguous about timeframes. Time frames change from day to day . I have tried another conversion company years back who were far better but I lost details.
I would never use these people again .
12 June 2026
Unprompted review
Reply from EachMoment
Dear Michael,
Thank you for taking the time to share your feedback.
We would like to let you know that we have contacted you directly in order to provide a more detailed update regarding the current status of your order and to address your concerns personally.
We sincerely apologise if the packaging provided felt unnecessarily large for your particular item. Please note that we sent our standard-sized box, which is the format we currently use to safely accommodate and protect different types of media during transport. We understand, however, that for a smaller item this may have appeared disproportionate.
Regarding our turnaround times, we appreciate your comments and understand your frustration. The processing duration can vary depending on several factors, including the type and condition of the original media, any technical requirements, current workload, quality control steps, and logistics. We have provided further details and clarification in the direct message sent to you.
Thank you again for your feedback. We remain available should you require any further information regarding your order.
Kind regards,
The EachMoment Team
Customer service was very good
Customer service was very good, and was kept regularly up to date with progress. Very happy with the results from videos that are over 35 years old! Out of 18 only 2 could not be salvaged. My only criticism is the length of time, took four months, but understood it a process. Thank you so much.
3 July 2026
Unprompted review
Reply from EachMoment
Dear Debbie,
Thank you so much for taking the time to share your feedback with us.
We are delighted to hear that you are happy with the results and that we were able to preserve and recover the majority of your memories, especially considering that your videos were over 35 years old.
We would also like to sincerely thank you for acknowledging the work of our communications team. They are making a tremendous effort every day to maintain transparent, regular, and personalised communication with each and every customer, and feedback like yours means a great deal to them.
We fully understand that the processing time was longer than expected, and we truly appreciate your patience and understanding throughout the process. Projects involving older media can require additional care, technical checks, and restoration work to achieve the best possible outcome.
Thank you again for trusting EachMoment with your memories. We are grateful to have been part of preserving them for you and your family.
Kind regards,
The EachMoment Team
Ultimately a good experience
Ultimately this was a good experience and decent value for money despite some confusion about pricing at the beginning (although their customer service was excellent in helping to clarify things) and quite a lengthy wait to receive the finished product.
4 July 2025
Unprompted review
Reply from EachMoment
Dear Scott,
Thank you very much for taking the time to share your feedback.
We truly appreciate your acknowledgement of the work of our customer service team. They put a great deal of effort into assisting each customer, clarifying any questions, and maintaining a transparent and supportive relationship throughout the process.
We fully understand your comments regarding the processing time. We know that we are not always the fastest service, particularly when handling projects that require careful preparation, technical processing, and quality checks. However, we are continuously working on improving our workflow, reducing turnaround times, and making every step of the process clearer and more transparent for our customers.
We are pleased to hear that, despite the initial confusion and the waiting time, your overall experience was positive and that you found the service to be good value.
Thank you again for trusting EachMoment with your memories. We truly appreciate your patience and feedback as we continue to improve.
Kind regards,
The EachMoment Team
Amazing quality, perfect.
I haven’t had time to watch them all but what I have seen I’m blown away by the quality, it has been a very emotional viewing for me as so many of my beloved sisters and family have now passed away, the videos are better than the amateurish ones I filmed. Thank you, thank you .
Tricia Trinder
2 July 2026
Unprompted review
Reply from EachMoment
Dear Tricia,
Thank you so much for sharing such a heartfelt message with us.
Comments like yours are truly the ones that mean the most to our entire team. Knowing that we have helped bring back precious memories of your beloved sisters and family members, and that these moments can now be enjoyed again, brings us tremendous joy.
Preserving these memories is the very reason we do what we do, and hearing that the result has exceeded your expectations is the greatest recognition we could receive.
Thank you again for trusting EachMoment with such meaningful recordings. Your kind words are sincerely appreciated by the whole team.
Kind regards,
The EachMoment Team
I would leave no stars if that were…
I would leave no stars if that were possible. And sadly I read all the one start reviews of this company after I sent my precious materials to Eachmoment. Admittedly, I made one mistake: I jumped at their offer for one free transfer if I paid 50 sterling in advance in addition to the 10 sterling DEPOSIT to receive my 'memory box'; this meant that in total sixty sterling would be deducted from my final bill. I received the box fairly promptly and spent a weekend gathering my materials: super-8, VHS, 16mm. Sent off box with completed form noting all the amounts I owed according to figures on the table on their website. *note: while the transfer costs were not cheap, I thought I would splurge when I worked out the costing before I shipped my material. I absolutely would NOT have paid more than figures advertised.* When they received my box, I immediately received a bill from the company demanding immediate payment. Unfortunately, the items as listed bore no resemblance to my items and the bill was wildly inflated. There also was no deduction of the 60 sterling already paid. I rang them. The crazy titles for my materials was apparently an AI error as it can't read handwriting very well. OK. The telephone person didn't want to discuss the bill. She referred it to the manager. A few days later I am I emailed a revised bill with an urgent PAYMENT OVERDUE notice. The bill is still wrong. I email in a detailed explanation with screenshots of their website costings, showing why their bill is way too high. Finally the manager contacts me. Apparently their website is "a bit confusing" and he understood how I came up with my total, BUT the grid of prices as advertised was incorrect and should have used their 'auto-calculator' to find the correct prices. Sorry -- that is not at all legal. Prices were advertised in print, which I provided the screenshots of. They should have honoured their advertised prices, which very clearly included discounts for 5 or more items. But no... the manager refused to adhere to UK law and instead claimed I had to pay what their auto-calculator said was correct. I declined and asked for my money and materials back. After emailing them several more times, I was finally reimbursed the 50 sterling, but not the 10 pounds as apparently that's my loss. You would think the company would offer compensation for my lost time, all the hassle, and their poor website display which falsely advertises incorrect prices and which the manager himself admitted (in writing) was confusing and incorrect. And to make matters worse, they refuse to tell me when they are returning my materials to me. Wall of silence now. Needless to say, I will be taking this further as they are in breech of several consumer protection laws. AVOID THIS COMPANY. Dishonest, lack of transparency, and they are now holding my irreplaceable materials hostage. Outrageous behaviour.
2 July 2026
Unprompted review
Reply from EachMoment
Dear Kaz,
Thank you for sharing your feedback and please receive our sincerest apologies from the part of the whole EachMoment team in regards to their appalling experience.
Given the seriousness of the points you have raised, and the responsibility we have towards maintaining transparent and honest communication with our customers, we have contacted you privately to address your concerns in detail and explain the situation point by point.
In our direct communication, we have explained where the core issue originated from and how this affected your individual experience. The main cause was a defective invoicing system at the time of their bundle order, which created significant issues and resulted in situations that were not handled as smoothly as they should have been.
We have also explained the actions taken on our side to address the matter and ensure that the situation is handled appropriately.
We fully understand the importance of clear communication and take your feedback very seriously. We appreciate you giving us the opportunity to clarify the situation directly and to continue improving our processes.
Kind regards,
The EachMoment Team
Absolute Rip Off
Tapes sent for a friend who has stage four stomach cancer and they've proper ripped her off.
£360 out of pocket and a BS excuse.
CEO supposed to getting in touch but as you'll probably guess nothing as yet.
1 October 2025
Unprompted review
Reply from EachMoment
Hi Chris,
Thank you for taking the time to leave a review. However, after doing some research, we believe this may not be related to our company or services.
If you think this is in error, we would be grateful if you could contact us privately with a few more details so we can look into this properly and help resolve any confusion.
Warm wishes,
The EachMoment Team
Excellent service
Excellent service, easy to send tapes etc in box provided, straightforward instructions, regularly updated about progress, really pleased with end product, I’ve been able to see our wedding video for the first time in many many years!
1 July 2026
Unprompted review
Reply from EachMoment
Dear Sharon,
Thank you so much for your wonderful review!
We're delighted to hear that the process was smooth and that you enjoyed the regular updates along the way. Knowing we could help you relive your wedding day after so many years truly means the world to us.
Thank you for trusting EachMoment with your precious memories.
Warm regards,
The EachMoment Team
I’m still awaiting the refund process for tapes that were blank
Until this is complete and I have been refunded for blank tapes I will withhold a full review.
For the tapes that had my video on I was happy with the digitally enhanced video. Good job.
For th VHS tapes two were clearly low quality tv recordings so surprised these were considered my tapes
As I do not have a vhs or any other player I have had to rely on the company to manage this. So it would be a good service to ask me whether some tapes were considered blank with tv recordings
However overall it’s been a good experience, let’s see on the refund process as promised in the literature
1 July 2026
Unprompted review
Reply from EachMoment
Dear Stephen,
Thank you for taking the time to leave such thoughtful and honest feedback. We're pleased to hear that you were happy with the quality of your digitised videos and that your overall experience has been positive.
We're also glad to confirm that your refund for the blank 8mm cassette was processed today, and your original items should have reached you by now.
Regarding the VHS tapes, we completely understand your comments. As we preserve and digitise tapes exactly as they were originally recorded, we don't preview or assess their contents before processing. In many cases, recordings that may seem unrelated—such as TV broadcasts or footage recorded over previous content—are part of the original tape, and we digitise everything that's present to ensure nothing is unintentionally missed. Where possible, we always recommend previewing tapes before sending them, although we appreciate this isn't always an option if you no longer have playback equipment.
Thank you again for your realistic and constructive feedback. We truly appreciate it, and we're grateful you chose EachMoment to preserve your memories.
Warm regards,
The EachMoment Team
Takes a while but worth the wait
The on line portal was easy to use and very informative and being able to view the files from the cloud was brilliant. There were a few minor issues. At one stage it said all of my 26 files were available to view but 1 file was missing until I contacted the company but once I did the issue was quickly resolved. I paid extra for the AI enhancement it would be nice to compare the files before and after this process to see the difference. Overall I am very happy with the results and will use this company again.
1 July 2026
Unprompted review
Reply from EachMoment
Dear Michael,
Thank you so much for your thoughtful review and valuable feedback. We're delighted to hear that you found the online dashboard easy to use and informative, and that being able to access your memories through the cloud was a helpful feature.
We also appreciate you highlighting the issue with the missing file. While we strive to ensure everything runs smoothly, occasional IT system errors can occur, particularly with item counts or estimated completion dates. As soon as you contacted us, we were pleased to resolve the issue quickly.
Regarding the AI enhancement, thank you for your suggestion. The enhancement process is completed progressively, and once all enhancements get processed on the cloud album, you'll be able to compare the original and enhanced versions to see the improvements side by side.
Thank you again for choosing EachMoment and for taking the time to share your experience. We're thrilled that you're happy with the results and look forward to helping you preserve more memories in the future.
Warm regards,
The EachMoment Team
The memories come flooding back
The quality is not as bright on the cinematography as I remember when my dad used to show us on the projector but it s old and You have done the best you can. It has taken time but you have brought the memories streaming back. Many wonderful memories of family that is no longer with us. Thank you for all you have done.
30 June 2026
Unprompted review
Reply from EachMoment
Dear Kim,
Thank you so much for your heartfelt review. We truly appreciate your understanding of the nature of this work and the effects that time can have on older cine films. Unfortunately, as film naturally deteriorates over the years, there are limits to what digitisation can restore, but we always do our very best to preserve every possible detail while remaining faithful to the original footage.
Reading that these films have brought back so many wonderful memories of your family is incredibly meaningful to us. The emotional value of these moments is truly immeasurable, and we're honoured to have played a small part in helping you reconnect with such precious memories.
Thank you for trusting EachMoment with your family history.
Warm regards,
Despite the process taking many…
Despite the process taking many months,on contacting customer services they were helpful.
Worth the wait !
19 June 2026
Unprompted review
Reply from EachMoment
Dear Louise,
Thank you so much for taking the time to share your feedback.
We completely understand that the digitization process took much longer than initially expected, and we sincerely appreciate your incredible patience with us throughout these months. Because older physical media can be incredibly delicate, our studio team takes extra time during the restoration stage to handle every tape with the utmost care, giving your memories the highest quality preservation possible.
We are absolutely delighted to hear that our customer service team was helpful and supportive whenever you reached out. Providing clear and compassionate assistance is incredibly important to us, especially when dealing with irreplaceable personal memories.
Thank you once again for your trust, your patience, and your kind words. We truly hope you enjoy looking back on your beautifully preserved memories!
Warmest regards,
EachMoment Team
Took 7 months
Update - spoke to the owner this morning resulting in a long chat and explanations been given. Forced premises move during my order period none of which was highlighted to myself the customer. Apologies and partial refund given.
They seem to have taken onboard serious miss communications and poor follow-ups etc. I have been assured the issues I had will be learned from.
Took 7 months!
Been on BBC breakfast live this morning Tuesday 30th June 2026 watch it on catchup before you place an order please!
Ordered for my daughters as I am a terminal cancer patient so you can only imagine how important this was!
Messed me about during chemo they don’t reply, messages ignored ….. even after BBC involvement no reply from them no explanation or apology
£360 PAID, THE TAPES FLIP ABOUT ONE MINUTE GIRLS ARE BABYS THEN NEXT MINUTE THEY ARE 5 THEN A BLANK SCREEN THE IMAGES ARE FUZZY AND THEN BLACK LINES ACROSS THE WHOLE SCREEN SO DISAPPOINTED!
30 June 2026
Unprompted review
Reply from EachMoment
Dear V Cawthorne,
Thank you for taking the time to share this update.
We understand the seriousness of this breakdown in communication and the impact it had on your confidence in our service.
We are grateful that we were able to speak openly with you, address your concerns, and reach a resolution, including the partial refund provided.
We are also fully aware that this matter has received external attention, which makes it even more important for us to acknowledge openly where we did not get things right.
We take this extremely seriously and are revising our processes, particularly around customer communication, so that we can reduce the risk of situations like this happening again and ensure customers are better supported, better informed, and less likely to experience the same level of disappointment in the future.
Most importantly, we can only learn from this and ensure it is not repeated.
We remain committed to improving and ensuring we deliver the level of service and trust that every customer deserves.
Warm regards,
The EachMoment Team
I had a lot of videos
I had a lot of videos, old cine films, photographs etc, which is why my order took a while to complete. However the wait was worth it with everything on a usb for me to look back on , especially my mom dad and grandparents, would definitely recommend to anyone go for it, well worth every penny
10 January 2026
Unprompted review
Reply from EachMoment
Dear Yvonne,
Thank you so much for your lovely review!
We know that preserving a lifetime of memories takes a little time, especially when there are so many precious films, photos and videos to digitise, so we're delighted to hear it was worth the wait.
Being able to help you revisit memories of your mum, dad and grandparents is exactly why we do what we do. There's nothing more special than making those moments easy to enjoy again and share with the people you love.
Thank you for trusting EachMoment with your treasured memories and for recommending us. It truly means the world to everyone here at EachMoment. We hope your USB brings you many more happy moments for years to come.
Warmest regards,
EachMoment Team
Brilliant Service
EachMoment made the whole process from sending vhs tapes to receiving digitised copies seamless. Great return contact when I had a few questions. The new access is brilliant and makes it easy to dip into memories.
30 June 2026
Unprompted review
Reply from EachMoment
Dear Margaret,
Thank you so much for your kind words!
We're delighted to hear that you found the whole process seamless, from sending in your VHS tapes to receiving your digitised memories. Making the experience as simple and stress-free as possible is something we really care about.
It's also wonderful to know that our team was able to help with your questions along the way, and that you're enjoying how easy it is to access and revisit your memories whenever you like.
Thank you for choosing EachMoment to preserve your treasured moments and for taking the time to share your experience. It means so much to all of us.
Warm regards,
EachMoment Team
long wait a concern
Am very happy with the outcome, but having to wait nearly six months is really unacceptable - I had thought to give the memory sticks as Christmas presents - but I missed Easter too!
Communication was reassuring when I shared my concerns, but the long wait was a problem.
1 April 2026
Unprompted review
Reply from EachMoment
Dear Liz,
Thank you for taking the time to share your feedback. We're delighted to hear that you were happy with the outcome, but we're also genuinely sorry that we weren't able to complete your project sooner.
The time required can vary significantly depending on the type and condition of the items we receive. In some cases, older media requires extensive repairs or specialist recovery work, which can add several months to the process. We're continually working to reduce these turnaround times while ensuring every item receives the care it deserves.
We're pleased that our team was able to reassure you along the way, and most importantly, we're so glad you've been able to enjoy revisiting your precious memories. Thank you for your patience and for trusting EachMoment with them.
Warm regards,
The EachMoment Team
Such an easy process
Such an easy process. Buy a box, label up items and select options on the order form then post. It does take a while so be patient, it’s worth the wait.. Updates are sent as to where in the process items are.
Personally I sent 9 camcorder tapes to be transferred so I could watch on my I pad. Lovely seeing moments I thought wouldn’t be seen again and also moments forgotten
1 September 2025
Unprompted review
Reply from EachMoment
Dear Marie,
Thank you so much for your lovely review! We're so pleased to hear that you found the process easy from start to finish and that our updates kept you informed along the way.
It's always wonderful to hear when we're able to help someone rediscover moments they thought they'd never see again, as well as those special memories that had simply been forgotten over time. Thank you for your patience, your kind words, and for trusting EachMoment with your precious memories.
Warm wishes,
The EachMoment Team
Wonderful to relive precious memories
It's such a great idea and I was so glad to have found a company who could take my old 16mm films, restore them and deliver everything back to me digitised onto a USB stick.
It takes quite a long time, but worth the wait.
Memories saved forever.
18 June 2026
Unprompted review
Reply from EachMoment
Dear Jane,
Thank you so much for your kind words! We’re really pleased to hear that you’re happy with the results and that we were able to help preserve your 16mm films in a digital format you can easily enjoy and keep safe.
We understand the process can take time, and we truly appreciate your patience while everything is carefully restored and digitised. It means a lot to know the final result was worth the wait and that your memories are now saved for years to come.
Warm wishes,
The EachMoment Team
Tried it to see
I have initially tried this with 8mm tape and video tape, but not my most precious memories, just to try it. It took about a month or so to come back but will definitely do it again. I got my tapes back and a memory stick with everything on. Brilliant 👏
30 January 2026
Unprompted review
Reply from EachMoment
Dear Alison,
Thank you so much for your lovely feedback! It’s really encouraging for us to hear that your first experience with us went so smoothly and that you were happy with both your returned tapes and the memory stick.
We truly appreciate you taking the time to try our service, and even more so for sharing your confidence in us going forward. It means a lot to know we’ve earned your trust, and we’ll absolutely continue working hard to make the experience even better.
Warm wishes,
The EachMoment Team
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