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Eadon & Co Reviews 243

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, noting that interactions are pleasant and informative. Many appreciate the personalized approach, where their financial goals and individual needs are understood, leading to tailored plans and clear explanations. The service is frequently described as excellent, efficient, and seamless, with people feeling involved and confident throughout the process. Some people were dissatisfied with the clarity of information regarding specific financial actions, mentioning that certain implications were not explained in advance. A few other people also felt that the number of advisors involved could be overwhelming initially, though they later understood their different roles.

What people talk about most

Staff

Consumers consistently express satisfaction with the staff, highlighting their professionalism, knowledge,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently highlight the clear... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as seamless, pleasant,... See more

Customer communications

People report positive experiences with contact. Many reviewers found the company easy to contact, with staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rebecca, Elliot, Dan and Becci have been absolutely fantastic and professional in providing me the right wealth package for getting ready for retirement. Dan and Becci explained clearly and answered m... See more

Rated 5 out of 5 stars

Very much a pleasure to have had and, looking forward to, excellent experiences. Eden, covering a number of financial bases, has meant that we have been able to review and, reorganise our financia... See more

Rated 5 out of 5 stars

Both Eliot & Dan were amazing, we never felt like they were talking down to us and they explained everything in a very coherent way. I wouldn’t hesitate to recommend their service to anyone. A ve... See more

Company replied

Rated 5 out of 5 stars

I’ve been working with Eadon & Co, mainly Dan and Becci. They have guided me through my pension journey, releasing tax free funds and investing the remainder in a new plan tailored to my needs. From m... See more

Company replied


Company details

  1. #7 of 21 best companies in Financial Planner

About Eadon & Co

Written by the company

At Eadon & Co, we’re dedicated to providing personalised, easy-to-understand independent financial guidance tailored to your unique needs.

With over six years of specialised experience and the leadership of our founder, Tim Eadon - who brings more than 30 years of expertise in independent financial advice - we’re here to help our clients navigate their financial journey with confidence.

Our team is made up of experienced advisers, paraplanners, administrators, client relationship managers, compliance, training, and competence professionals who all bring together centuries of experience in the financial world.

Tim Eadon, a Chartered Financial Advisor, has a distinguished career that includes serving as CEO of a respected finance society and as an examiner of the Chartered Insurance Institute.

Our advisers come from diverse backgrounds, including roles in FTSE 100 companies, top financial advisory firms and major investment banks.

At Eadon & Co, our goal is to provide you with clear, comprehensive advice that’s both effective and easy to understand. We’re committed to helping you gain a full understanding of your financial situation and working together to achieve your goals.

We’ve embraced the latest technology to make our processes smoother, more efficient and timely, ensuring you get the advice you need when you need it!

Our central investment committee, which includes our partners, carefully selects the best providers and investment funds in the UK to ensure your pensions and investments are well positioned for success.

We’re passionate about helping you reach your financial goals. Our commitment to exceptional service, and our proven process, ensures that we can help you improve your financial situation and achieve your dreams faster.

Contact info

4.9

Excellent

TrustScore 5 out of 5

243 reviews

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Rated 5 out of 5 stars

Great team

Great team. Fabulous service from everyone. Communication is first class.

1 May 2025
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Reply from Eadon & Co

Many thanks for this review, really pleased we lived up to your expectations.

Rated 5 out of 5 stars

t service from initial contact from…

t service from initial contact from penwise to putting all pension in one pot
Thanks for great service

30 April 2025
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Reply from Eadon & Co

Thanks very much for your 5 star review, we always appreciate the feedback. Glad it all went well, and we look forward to working with you for many years to come.

Rated 5 out of 5 stars

giving time and not appearing to be in…

giving time and not appearing to be in a rush. Not making things overly complicated. allowing for questions and response.
Making suggestions to the type of help and support that was on offer.

30 April 2025
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Reply from Eadon & Co

Thanks for this review, we always give clients time to make their decisions and never try and rush anyone. These are important decisions and have to be given the due care and attention they deserve.

Rated 5 out of 5 stars

Old pensions consolidation

Flawless experience with the consolidation of my old work place pensions so easy to do and in a very quick time frame communication was a breeze and very easy to understand.

30 April 2025
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Reply from Eadon & Co

Many thanks for this glowing review, great to know we offered a top quality service

Rated 5 out of 5 stars

Supportive

Very professional all the way.

1 April 2025
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Reply from Eadon & Co

Many thanks for this we always strive to be professional..

Rated 5 out of 5 stars

Don't hesitate, get them involved.

From start to finish a friendly. Approachable, straightforward team that help you every step of the way without any pressure. Would highly recommend.

29 April 2025
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Reply from Eadon & Co

We try and make things simple for our clients, great to know it went well for you.

Rated 5 out of 5 stars

Review

My pensions were so easy to be transferred with Eadon & Co, nothing was to much and they always kept in touch with me. My husband also had his pensions transferred over .
I 💯% recommend them.

28 April 2025
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Reply from Eadon & Co

Super review Julie, many thanks for this. Much appreciated.

Rated 5 out of 5 stars

Friendly helpfull and informative

It was easy to get in touch in the first place. The initial and 2nd meetings were free and informative. There was no pressure to engage Eadon's services. Once I had received the initial advice from them an discussed it with the advisor I was happy to go ahead with engaging their services and moving my pension from my previous provider to the one recommended.
Overall I have found the engagement from Eadon & Co friendly and helpfull.

25 April 2025
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Reply from Eadon & Co

Many thanks for taking the time to write such a comprehensive review covering off all the key aspects of our service. Glad we could help. We look forward to working with you for many years to come.

Rated 5 out of 5 stars

An excellent all round service....

All through the process from the initial point of contact booking initial meetings, having the formal review conversations, follow up meetings and onboarding, everyone has been extremely friendly and approachable and most importantly very proactive in contacting me. An excellent service all round giving me the confidence that my pension will be well looked after.

22 April 2025
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Reply from Eadon & Co

Many thanks for this great feedback, we always strive to deliver a high quality service.

Rated 5 out of 5 stars

A pleasure to deal with

With all the worry caused by Pension scammers finding Eadon and Co was such a relief.
Right from the start everyone I have spoken to has been polite, friendly, professional and knowledgeable.
Aidan was not at all pushy but informative in a way that was easy to understand.
The follow up from the team after the decision was made has been first class.

17 April 2025
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Reply from Eadon & Co

Thanks for taking the time to give us such a comprehensive review. Really pleased we lived up to your expectations. We will pass on your comments to the team.

Rated 4 out of 5 stars

Helpful experience

Helpful, polite, not pushy at all, listens to your goals and gives advice

1 April 2025
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Reply from Eadon & Co

Many thanks for this review. Always good to get this type of feedback.

Rated 5 out of 5 stars

I was very cynical about using a…

I was very cynical about using a financial advisor regarding moving a frozen pension but after the initial contact Eadon & Co have been excellent especially with keeping me updated during the process.
I would thoroughly recomend them.

11 April 2025
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Reply from Eadon & Co

Very pleased we could help, especially as you had your concerns over moving your pension.

Rated 5 out of 5 stars

They did a fantastic job with what they…

They did a fantastic job with what they did with my pension. I would recommend anybody who like to use this company with help and guidance.

12 March 2025
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Reply from Eadon & Co

Really good to hear that we could help and that you felt you received great customer service.

Rated 5 out of 5 stars

A really positive experience

I was let down by another IFA, but Eadon have saved the day. Very good at keeping in regular contact and explaining things in layman’s terms. I’ve always worked in the creative industry, so this is not my world, so couldn’t tell one type of pension from a wet fish. They’ve been friendly, efficient and expedient with minimal fuss and just cracked on with my pension drawdown. The boss Tim Eadon has been superb, as have any other staff I’ve had dealings with, especially Becci Sullivan who responds to any queries quickly and effectively and Zach who has provided very useful guidance and advice. There are a lot of cowboys out there, but this is not one of them. Couldn’t recommend them highly enough.

10 April 2025
Unprompted review
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Reply from Eadon & Co

Always good to get this type of review and thanks for taking the time to give such detailed feedback. We will pass on your lovely comments to the staff.

Rated 4 out of 5 stars

Really pleased with the advice given…

Really pleased with the advice given (thanks Elliott) including the speedy transfer of funds into new provider who should give a better return than the previous one. All the team members I've spoken to have been very friendly and knowledgeable

8 April 2025
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Reply from Eadon & Co

Thanks for your review, Jan, good to hear we managed all your expectations and more. I will pass on your kind comments onto Elliot.

Rated 5 out of 5 stars

Honest service

The introduction period has been easy to follow and clear. No pressure at all and honest conversations and clear guidance.

7 April 2025
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Reply from Eadon & Co

Lovely feedback, many thanks, much appreciated

Rated 5 out of 5 stars

Was recommended by family

Was recommended by family. Very easy process. Updates weekly. Friendly staff.
Very easy.
Consolidation of pensions

10 March 2025
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Reply from Eadon & Co

Great to know you were recommended by a family member and we were able to help. Many thanks

Rated 5 out of 5 stars

Throughly Recommend

Tim & Becci have made the moving of all my pensions into one, a most relaxed process that I wasn’t looking forward to with their seamless process answering any questions in “layman’s” terms and no pressure on me, throughly recommend them

7 April 2025
Unprompted review
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Reply from Eadon & Co

Many thanks for this review, it is great to hear back that we are a high quality customer service. Thanks again

Rated 5 out of 5 stars

End of year review

Clear, consise meeting which answered all my questions and prepared me for the next financial year. Extremely happy with the service and courtesy.
Many thanks zach !

4 April 2025
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Reply from Eadon & Co

Great to hear you had such a good service, we will pass on to your feedback to Zach. Many thanks.

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