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Eadon & Co Reviews 243

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, noting that interactions are pleasant and informative. Many appreciate the personalized approach, where their financial goals and individual needs are understood, leading to tailored plans and clear explanations. The service is frequently described as excellent, efficient, and seamless, with people feeling involved and confident throughout the process. Some people were dissatisfied with the clarity of information regarding specific financial actions, mentioning that certain implications were not explained in advance. A few other people also felt that the number of advisors involved could be overwhelming initially, though they later understood their different roles.

What people talk about most

Staff

Consumers consistently express satisfaction with the staff, highlighting their professionalism, knowledge,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently highlight the clear... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as seamless, pleasant,... See more

Customer communications

People report positive experiences with contact. Many reviewers found the company easy to contact, with staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rebecca, Elliot, Dan and Becci have been absolutely fantastic and professional in providing me the right wealth package for getting ready for retirement. Dan and Becci explained clearly and answered m... See more

Rated 5 out of 5 stars

Very much a pleasure to have had and, looking forward to, excellent experiences. Eden, covering a number of financial bases, has meant that we have been able to review and, reorganise our financia... See more

Rated 5 out of 5 stars

Both Eliot & Dan were amazing, we never felt like they were talking down to us and they explained everything in a very coherent way. I wouldn’t hesitate to recommend their service to anyone. A ve... See more

Company replied

Rated 5 out of 5 stars

I’ve been working with Eadon & Co, mainly Dan and Becci. They have guided me through my pension journey, releasing tax free funds and investing the remainder in a new plan tailored to my needs. From m... See more

Company replied


Company details

  1. #7 of 21 best companies in Financial Planner

About Eadon & Co

Written by the company

At Eadon & Co, we’re dedicated to providing personalised, easy-to-understand independent financial guidance tailored to your unique needs.

With over six years of specialised experience and the leadership of our founder, Tim Eadon - who brings more than 30 years of expertise in independent financial advice - we’re here to help our clients navigate their financial journey with confidence.

Our team is made up of experienced advisers, paraplanners, administrators, client relationship managers, compliance, training, and competence professionals who all bring together centuries of experience in the financial world.

Tim Eadon, a Chartered Financial Advisor, has a distinguished career that includes serving as CEO of a respected finance society and as an examiner of the Chartered Insurance Institute.

Our advisers come from diverse backgrounds, including roles in FTSE 100 companies, top financial advisory firms and major investment banks.

At Eadon & Co, our goal is to provide you with clear, comprehensive advice that’s both effective and easy to understand. We’re committed to helping you gain a full understanding of your financial situation and working together to achieve your goals.

We’ve embraced the latest technology to make our processes smoother, more efficient and timely, ensuring you get the advice you need when you need it!

Our central investment committee, which includes our partners, carefully selects the best providers and investment funds in the UK to ensure your pensions and investments are well positioned for success.

We’re passionate about helping you reach your financial goals. Our commitment to exceptional service, and our proven process, ensures that we can help you improve your financial situation and achieve your dreams faster.

Contact info

4.9

Excellent

TrustScore 5 out of 5

243 reviews

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Rated 5 out of 5 stars

Rebecca and team at eadon@co are…

Rebecca and team at eadon@co are absolutely excellent with there commitment to there customers with brilliant service and helpfulness I highly recommend them to you. They are commitment to you . Brilliant. Thanku .

1 April 2025
Unprompted review
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Reply from Eadon & Co

Many thanks for the 5-star review Les, great to know we could offer you such good customer service.

Rated 5 out of 5 stars

Super Service

Everyone I spoke to at Eadon & Co were extremely friendly, reliable and informative.
They moved my private pension with Phoenix Life to another more up to date and extremely more flexible alternative. They will monitor and advise me on any actions they think advantageous in the future.
Becci Sullivan my Account Services Manager is available to discuss and and answer any questions I have in the future. Highly recommended

31 March 2025
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Reply from Eadon & Co

Many thanks for such a comprehensive review, John. I will pass on your comments to Becci directly.

Rated 5 out of 5 stars

Friendly, helpful and informative.

Everyone was friendly and helpful and explained things clearly all the way, responses were prompt and made me feel confident in choosing them. Time will tell if their results justify my choice.

31 March 2025
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Reply from Eadon & Co

Thanks for this review, we hope that we can continue to be of great service in the years to come.

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Great communication and everything well explained and broken down.

25 February 2025
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Reply from Eadon & Co

Thanks for your 5 star review, we very much appreciate your feedback.

Rated 5 out of 5 stars

Smooth transaction from start to finish…

Smooth transaction from start to finish kept in the loop couldn't ask for anything more

26 February 2025
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Reply from Eadon & Co

Lovely review, many thanks. We always aim to keep our clients fully engaged throughout the process.

Rated 5 out of 5 stars

Clear and Professional, Financial Advice

From my initial contact with Eadon & Co I have been impressed with their clear and professional advice. Friendly and timely communication has been demonstrated at every stage of the consultation process resulting in the presentation of an investment strategy which has been designed to meet my needs. I look forward to working with their team in meeting my financial objectives

25 March 2025
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Reply from Eadon & Co

Thanks for this 5 star review, it covers off all aspects of our service. Glad we fulfil your expectations this time.

Rated 5 out of 5 stars

Great engagement and advice

Good to deal with a financial advisor that actually follows up and continues to provide advice after the initial fee !

21 March 2025
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Reply from Eadon & Co

This is great feedback for us, thank you very much. Our ongoing advice service is key to customer service.

Rated 5 out of 5 stars

Great Financial Advice

Really great experience.

Would definitely recommend if you're unsure about how to look after finances.

19 February 2025
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Reply from Eadon & Co

Thanks for taking the time to send us feedback, great to hear we are doing a good job

Rated 5 out of 5 stars

Being completely new to this experience…

Being completely new to this experience I found all the staff at Eadon &co extremely helpful and informative and put my mind completely at ease , I would recommend them to anyone they certainly know what they are doing.

20 March 2025
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Reply from Eadon & Co

Thanks for the 5 star review, we work hard trying to make financial advice easier to understand

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Clear and transparent communication making it easy to understand

14 March 2025
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Reply from Eadon & Co

Many thanks for this 5 star review, great to know we are still delivering excellent customer service

Rated 5 out of 5 stars

Straightforward and easy process

Straightforward and easy process - consolidating various workplace pensions into one policy. Everything explained clearly and simply. 👌

12 March 2025
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Reply from Eadon & Co

Thanks for your 5-star review Ross, this is much appreciated. Looking forward to being your adviser for many years.

Rated 5 out of 5 stars

Fantastic

Found this company online and wasn't sure what to expect. Professional, prompt, helpful ,efficient and friendly. Explained everything clearly and kept me informed at every step. Would highly recommend .

10 March 2025
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Reply from Eadon & Co

Many thanks for your 5 star review and thanks for the recommendation.

Rated 5 out of 5 stars

Great communication and clarity when…

Great communication and clarity when giving advice, very easy to contact and respond very promptly to any queries or questions.

5 March 2025
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Reply from Eadon & Co

Thanks for this 5-star review, feedback is always key to our business to ensure we are offering great customer service.

Rated 5 out of 5 stars

From start to finish I have found that…

From start to finish I have found that the advice given was made easier after I had explained my hearing difficulties. All the people that I talked to, Gigorgio, Zac and Becci, have shown consideration towards my predicament.

The subject matters that were dealt with were beyond my comprehension of the financial world. But the patients shown with my enquiries was much appreciated. I entered a world that was alien to me but Eadon & Co made things a lot easier for me. Thanks.

5 March 2025
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Reply from Eadon & Co

What a great review and thanks for taking the time to give so much feedback. I will ensure we pass on your comments to the team.

Rated 5 out of 5 stars

Thank you Eadon & Co,

Thank you Eadon & Co,
All the way through my difficult financial journey I felt at ease. My first contact with Rebecca gave me confidence to pursue. Aiden Carter had a difficult task of sorting out my pensions but succeeded and then passed my files over to Zach Berry. Zach has been amazing managing my portfolio and continues to do so. I highly recommend the services at Eadon & Co and the amazing staff there.

3 March 2025
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Reply from Eadon & Co

What a fantastic review, really pleased we were able to help you sorting out your pensions. Thanks again..

Rated 5 out of 5 stars

Brilliant service

Zac was polite, informative and really on the ball with everything I asked of him, would highly recommend Eason and co to guide you through your pensions and other investments.

3 March 2025
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Reply from Eadon & Co

Many thanks for your 5-star review, I will make sure we feedback your kind comments to Zach and the team.

Rated 5 out of 5 stars

Any communication is always clear and…

Any communication is always clear and concise
They always give feedback on any questions asked
Any one on one communication is always available at a time most suitable and the time you spend with them is never rushed, I have every confidences having my investments with this company and a facility to have full vision on how your investments at you own convenience.

21 February 2025
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Reply from Eadon & Co

Thanks for this great 5 star review, thi9s type of feedback is always very welcome and we will pass onto the team..

Rated 5 out of 5 stars

Great Customer Service

Really friendly and communicative service - Eadon & Co clearly prioritise customer service and the various transfers that they carried out for me went without a hitch. Time will tell how the investments perform but I can't fault the company thus far

24 February 2025
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Reply from Eadon & Co

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had a smooth and hassle-free experience with Eadon & Co. Providing excellent customer service and clear communication is always our priority, and we're glad it made a difference for you. We appreciate your trust in us

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