The Willows Reviews 

102
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Issy was great when I saw her. Explained everything in simple terms & put me at my ease from the outset. I had ‘annoying’ ears in terms of what I thought was wax build up over the years. A quick diagn... See more

Rated 5 out of 5 stars

Fantastic service from Issy at The Willows! I'd been suffering from crackling in one ear for around 2 years and nothing seemed to help. A friend then recommended a visit to Issy and within 20 minut... See more

Company replied

Rated 5 out of 5 stars

Issy at the North Cotswolds Ear Hygiene Centre had been recommended via two independent routes. I’ve had micro-suction and syringing ear treatments in the past for wax build-up. Issy has been the most... See more

Company replied

Rated 5 out of 5 stars

Excellent experience, well presented inside, very nice. Treated kindly, with respect. I got my time wrong but was still seen and ear issue resolved painlessly and quickly. Issy the owner and speci... See more

Company replied

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4.9

Excellent

TrustScore 5 out of 5

102 reviews

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4.9

All reviews

(102)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I wanted a second opinion and Issy was…

I wanted a second opinion and Issy was absolutely brilliant. She took plenty of time to make sure she didn’t irritate and already blocked ear. She gave lots of good advice about aftercare too. I’ll definitely use again.

9 April 2025
Unprompted review
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Reply from The Willows

Thank you so much for your review Gillian.

Rated 5 out of 5 stars

Issy was incredibly helpful

Issy was incredibly helpful. I wasn't sure if I had blocked ears but have been suffering with a lot of sinus pain so wanted to get them checked. Issy very quickly established that the external canal was clear on both sides. She gave me lots of advice about how to try to clear the eustachian tube which I am now following. Would definitely recommend visiting Issy if you have any ear problems. Very friendly and helpful.

31 March 2025
Unprompted review
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Reply from The Willows

Thank you so much for your review Hannah :-)

Rated 5 out of 5 stars

Absolutely fantastic service and expert…

Absolutely fantastic service and expert advice. I didn’t have an ear wax problem
in the end instead it was a Eustachian tube problem and I felt I was in brilliant hands and was amazing value. I was seen at short notice too which I really appreciated as I was about to take a long flight broad. Five stars all round!

14 March 2025
Unprompted review
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Reply from The Willows

Thank you so much for your review Catherine.

Rated 5 out of 5 stars

Excellent treatment

Excellent treatment - Issy is caring, gentle and professional; I wouldn’t go to anyone else. My ears felt great afterwards - I really could hear the birds singing - beautiful! Thank you Issy.

6 March 2025
Unprompted review
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Reply from The Willows

Thank you so much Fiona :-)

Rated 5 out of 5 stars

Excellent service

Excellent service. Friendly, relaxed but totally professional and great value.
I wouldn't go anywhere else
Richard

17 March 2025
Unprompted review
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Reply from The Willows

Glad to hear it, thank you Richard!

Rated 5 out of 5 stars

Really friendly and efficient

Really friendly and efficient. I'd definitely recommend to anyone needing treatment.

4 March 2025
Unprompted review
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Reply from The Willows

Many thanks for your review.

Rated 5 out of 5 stars

I was unsure what to expect as it was…

I was unsure what to expect as it was my first experience having this procedure. From the moment I arrived I felt very comfortable, Issy is a wonderful lady & explained everything step by step.
The actual experience was very comfortable & Issy was super professional. Thank you very much Issy, I will absolutely recommend you to anyone. x

10 March 2025
Unprompted review
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Reply from The Willows

Thank you so much for your review.

Rated 5 out of 5 stars

Excellent service

Excellent service. Was able to sort my blocked ears out and also looked at my hearing aids.

20 February 2025
Unprompted review
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Reply from The Willows

Many thanks for your review Janet :-)

Rated 5 out of 5 stars

Professional and friendly approach with…

Professional and friendly approach with good aftercare. The booking system was easy to navigate with follow up confirmation. I will be using The Willows and Issy again.

11 February 2025
Unprompted review
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Reply from The Willows

Many thanks Peter

Rated 5 out of 5 stars

Friendly and effective treatment

Izzy was so friendly and I felt instantly at ease. She sorted out my problem of a crackly ear and explained throughout. Also I wanted my ears clear before booking an hearing test.

30 January 2025
Unprompted review
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Reply from The Willows

Thank you for your review :-)

Rated 5 out of 5 stars

Izzy was friendly

Izzy was friendly, competent & cleared both ears of wax very successfully.

Thank you
Wendy

3 February 2025
Unprompted review
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Reply from The Willows

Thank you Wendy :-)

Rated 5 out of 5 stars

I recommend

This was my first visit to an ear hygiene specialist. Issy was friendly and professional throughout, explaining the options and procedures, and I felt very comfortable going ahead with the treatment. It also seems to have stopped the tinnitus. I have no hesitation in recommending Issy

9 January 2025
Unprompted review
The Willows logo

Reply from The Willows

Thanks so much for your review!

Rated 5 out of 5 stars

I see Izzy for my daughter

I see Izzy for my daughter - she is great - professional, thorough, fast and super smiley - makes the issue feel totally minor and normal, sorting it without a fuss. Recommend!

12 December 2024
Unprompted review
The Willows logo

Reply from The Willows

Thank you for your review Juliette :-)

Rated 5 out of 5 stars

I booked with The Willows as I was…

Highly recommended
I booked with The Willows as I was experiencing blocked ears, reduced hearing, dizziness and nausea.
Issy is very friendly and professional, having never attended an Ear Hygiene Clinic before, she immediately put me at ease and explained everything clearly. I didn't have any wax to remove, so was charged a reduced rate as stated on the website pricing, but Issy gave me loads of advice and useful info to help clear up the problem I am having.

4 December 2024
Unprompted review
The Willows logo

Reply from The Willows

Thanks for your review Sarah :-)

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