Earthingharmony Reviews 385

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 337 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the quality and craftsmanship of the products, particularly highlighting the comfort and unique benefits of the shoes and grounding items. Many people appreciate the natural materials and the positive impact these products have on their well-being, with some noting improved sleep and reduced pain. However, some customers have expressed dissatisfaction with the customer service, citing issues with responsiveness, difficulties with returns or exchanges, and problems with order fulfillment. There were also occasional mentions of products arriving damaged or not fitting as expected, leading to frustration with the return process.

What people talk about most

Product

Customers generally express high satisfaction with the product quality. Many reviewers praise the shoes for... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent craftsmanship, with... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the professional, personable, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the seamless... See more

Return policy

Clients share ambiguous opinions on the return policy. While some customers experienced seamless exchanges... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is an update to my one star review. I was very unhappy because the grounding sheets I was sending to my daughter as a holiday gift never arrived. I reached out to the company more than once but... See more

Rated 4 out of 5 stars

The shoes would probably have been more comfortable if I got the right size, they’re just a touch small, but as I’ve continued to wear them they’ve gotten more comfortable! I love how easy they are to... See more

Rated 5 out of 5 stars

I purchased the burgundy colored "barefoot flats for women" and they are not only comfortable, but beautiful. The color is extraordinary! I receive compliments every time I wear them, and they are a p... See more

Company replied

Rated 5 out of 5 stars

Best investment Living in cool climate, shoes were needed for winter. I prefer barefoot but it isnt always practical. I love the quality, conduction and fit! Surprisingly, the copper plug is supercha... See more


Company details

  1. Health and beauty shop
  2. Bedding Shop
  3. Leather Products Manufacturer
  4. Shoe shop

Written by the company

Grounding technology that reconnects you with the Earth. Our grounding sheets and handmade leather shoes use real Earth connection to reduce inflammation, improve sleep, and restore balance. Crafted with barefoot design, grounding copper, and premium natural leather. No synthetics. No shortcuts. Just real results—backed by science and artisan skill.


Contact info

4.1

Great

TrustScore 4 out of 5

385 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Barefoot Slip On Shoes and SO comfortable!!!

I ordered the barefoot slip on shoes and ADORE them! I had a traumatic brain injury and have foot pain, also a very high arch and soft skin and these are the first shoes that don't hurt my feet that I've had in decades. I love them so much I only wear them at home - both inside and on the soft earth. They stretch comfortably and work with my high arch even though they come up high on the foot. Grateful.

10 March 2026
Unprompted review
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Reply from Earthingharmony

Thank you so much for sharing this. It truly means everything to us. 🌿 Hearing that you've found relief after decades of foot pain, and that these shoes work so beautifully with your high arch, is exactly the kind of story that reminds us why we do what we do.

The fact that you're wearing them both indoors and on the soft earth makes our hearts full and that connection is what grounding is all about. Wishing you continued comfort and healing. 🌱

Rated 5 out of 5 stars

My Grounding shoes are the kind of shoes I've always wanted

My Grounding shoes are the kind of shoes I've always wished for, but never found before. First and foremost, they are very comfortable, with plenty of wiggle-room for my toes. The leather and construction quality are first-rate. But my second favorite thing about these shoes is they have no removable insole to stick to my feet!

2 April 2026
Unprompted review
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Reply from Earthingharmony

This is such a joy to read, thank you! 🌿 Roomy toe boxes, quality leather, and a design that just works the way your feet need it to, you've described exactly what we set out to create.

So glad you finally found your perfect pair!

Rated 4 out of 5 stars

I purchased grounding sheets and wanted…

Here is an update to the below review. I ended up contacting Jessel thru email and sent pics of unopened merchandise. I understand that returns can be frustrating but after all Jessel kept in touch thru the process with daily updates via email and coordinated a fast return once I shipped the items back. So I give them a solid 4, as I do love the grounding shoes and grounding mats. I really appreciate the attention Jessel and coordination of the return. It was a full refund as expected. So thanks again, I appreciate it. Here is old review for context: I purchased grounding sheets and wanted to return them. They are all unopened in original packaging except one sheet I opened to look at. I never used one slept on it just folded it back up and put it back in the bag. The other 3 sets were never opened. I sent pics and customer service Jessel, said they looked opened and tried to give me 10% off and keep the sheets. I am sending them back and expect a Full Refund.

18 April 2026
Unprompted review
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Reply from Earthingharmony

Thank you for sharing this, Billy, and we're truly sorry for the frustration this experience has caused. You deserved a smoother resolution, and we understand how disappointing it feels to not be heard.

We'd like to make this right. Please reach out to us directly at support@earthingharmony.com with the subject line "Attention: Truspilot" and our manager will personally review your concern.

Thank you for giving us the chance to correct this. 🌿

Rated 5 out of 5 stars

Katy ROCKS!!!

IWhat a fabulous experience ordering another pair of Earthing shoes from Earthing Harmony.
((((KATY))))🤩 was brilliant.!!!
Helping us order from North Carolina, USA. Five o'clock in the morning UK time 😎to help us. Katy was so Sweet, kind,professional and went above and beyond to make the process smooth..Earthing Harmony is blessed to have her on their Team!!! I'm sure we will be ordering more products soon..Wendy

16 April 2026
Unprompted review
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Reply from Earthingharmony

Wendy, this absolutely made us smile, thank you! 🌿 We'll make sure Katy sees this; she truly deserves every word. Going the extra mile at 5am to help across time zones is exactly the kind of care we aim to bring to every interaction, and we're so proud to have her on the team.
We can't wait to welcome you back for your next order! 🌱

Rated 5 out of 5 stars

Love 'em so much I bought a second pair

The shoes are wonderful quality and comfortable. I loved them so much I ordered more.

1 April 2026
Unprompted review
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Reply from Earthingharmony

That genuinely made our day. Thank you so much! 🌿 There's no greater compliment than coming back for a second pair, and we're so glad the quality and comfort have earned that trust. Welcome back to the community!

Rated 1 out of 5 stars

It’s actually a zero

It’s actually a zero, I ordered a pair of shoes, same size of every shoe in my closet, they were too large from my foot. My foot would not stay in the shoe. The initial email was promising where they describe the make of the shoe with the wider toe box may have been the problem. I understood the explanation however I had to request an exchange through the next email he sent me a link to a portal that said it was too late for me to exchange or return my shoes the website clearly states that you have 45 days to return your product. So.after four days of no response to that email and calling every day between the hours of noon and four Eastern time. I finally got a return call from a lovely woman who seemed very frustrated because she told me she was the only customer service representative. Her counterpart had just quit.I with my whole heart, explained how I felt from this situation and that it created a distrust, she was very gracious with her words, said she understands as a customer so she created action by manually entering my exchange. Next. Email started.communicating with a man named Randy who sent me only a packing slip for the return of the merchandise. It clearly states on the website that return shipping is covered by Earthing Harmony , however, no shipping label was included in that email with the packing slip that was necessary for the exchange. Because I’m a person who works and has children and is very busy. I chose to pay the return shipping so that I could receive the proper size shoe. Once I got home, I emailed Randy again explaining that he did not provide me with a shipping label so that I needed to be reimbursed for the 3750 that I paid for shipping. He then offered me 10% off of my purchase, which I didn’t understand at that point How he would get me that money since I had already paid for the shoe. And the fact that it was still $22 short of what I paid when the website clearly states that return shipping is covered by their company then through more strategic lack and low of response to my emails I started to distrust the company even more and sending multiple emails without any responses. I finally then said Randy, let’s just go ahead and do a full refund and reimburse me for my shipping at this point I have not talked to or gotten any kind of real action emails it almost seems I AI generated that they’re giving me just different options every time but nothing is being resolved. This is really ridiculous when you’re trying to spend your heart on money on a product you think is valuable to your health, but yet the company creates so much stress by not being honest or communicative or even just fair and giving you a product ! And since I started reading the reviews, which will read every review from multiple platforms from now on!! They have done this to a lot of people it’s terrible , how can we be taken advantage of by a company. Guys beware !!!

14 April 2026
Unprompted review
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Reply from Earthingharmony

Hey there,

Upon checking, everything on this order has been settled and resolved. Can you confirm if you already received what was promised and if you have any further concerns, please feel free to reach out and we are always happy to assist anytime.

Rated 5 out of 5 stars

I have bought 3 pairs love them i have…

I have bought 3 pairs love them i have knee issues and they have even help with that pain i cant wait to get the new Harriche super cute.

14 April 2026
Unprompted review
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Reply from Earthingharmony

Thank you so much for sharing this! Three pairs and knee pain relief too, that's wonderful to hear! 🌿 We can't wait for you to try the Huaraches!

Rated 5 out of 5 stars

1st time buyer

1st time buyer, I wear them all the time. They are the comfiest form fitting shoes I’ve ever had. They go with just about everything. My feet are notorious for sweating. These shoes solved that problem. I love them and will be purchasing my husband a pair

14 April 2026
Unprompted review
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Reply from Earthingharmony

So happy to hear this, especially for a first purchase! Comfort, style versatility, and keeping your feet fresh! That's everything we could hope for. We're sure your husband will love his pair too! 🌿

Rated 5 out of 5 stars

I really love the comfort and color of…

I really love the comfort and color of my shoes. The only issue I'm having is that now they are all I want to wear! All leather, perfect fit; everything I want in a shoe.

1 April 2026
Unprompted review
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Reply from Earthingharmony

That's a problem we're happy to be responsible for! 😄 So glad the comfort and fit have won you over completely! Enjoy every step! 🌿

Rated 1 out of 5 stars

One would need grounding after this experience

Updated Review:

Following up on my previous review, as the situation is still not resolved despite the company publicly stating otherwise.

After I posted my initial review, I was contacted and told the issue would be corrected. However:
• The email address they provided repeatedly bounced back when I tried to respond.
• I was later told this was due to attachments — which I included because their email chain does not properly retain prior correspondence when forwarded. The screenshots were necessary to document the full history.

More concerning is the lack of transparency in the actual refund:
• There is no clear record of the original price paid in their emails.
• The order summary appears to have been altered after the fact to reflect a partial refund rather than the original transaction.
• The amount refunded does not match what was charged to my card or the listed price of the returned item.

I have asked for a clear, itemized breakdown of the charges and refund, but have not received one.

At this point, the issue is not just the refund — it’s the absence of a consistent and verifiable paper trail, combined with public responses that don’t match my actual experience.

For a company that promotes grounding and reducing stress, the way this has been handled has done the exact opposite — creating confusion, frustration, and a complete lack of trust in their processes.

————————
Initial Review:

I ordered grounding mats and shoes from a company I found on Instagram, and the experience left a lot to be desired. The shoes were poorly made — no structure, no support, and a bad fit for narrow feet. It felt like all functionality had been sacrificed in favor of whatever “copper grounding” feature they claim, which I wasn’t convinced by.

I was also unsure whether the mats even work as advertised. When I requested a refund, I was directed to a return portal that didn’t initially recognize my order. It took multiple rounds of back-and-forth just to get access, and then I had to submit photos and follow very specific instructions.

Throughout the entire process — even after I clearly and repeatedly requested a refund — they kept pushing me to accept an exchange with a discount. I had to restate my request multiple times, as they seemed more focused on retaining the sale than honoring my decision.

In their final email before issuing the refund, they mentioned waiving a “restocking fee,” which caught me off guard since their return policy only stated that customers are responsible for return shipping (which I paid, and it wasn’t cheap). There had been no prior mention of any restocking fee. When I questioned this, I didn’t receive a clear explanation — just a refund that was $27 short.

One would certainly need grounding after dealing with this borderline scam company.

12 April 2026
Unprompted review
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Reply from Earthingharmony

Hey there!

Upon checking your email bounced back because of several photos in the message, which exceeded the allowable maximum attachment capacity that our system can accept. We apologize if you thought that our email is not a working email.

I've just checked and I can see that your order has been refunded in full without any additional charges. Sorry if it took time and this is definitely not the experience that we want for you to have. If you still have any further concerns, please feel free to reach out and we are always happy to assist you any time.

Rated 5 out of 5 stars

Order #EH150949:

Order #EH150949:

Earthing Harmony shoes
My new Earthing Harmony shoes are so comfortable. I've had foot problems, including Morton's Neuroma, Hammer Toes, and Flat feet known as fallen arches. These shoes accommodate the toe separators I wear on both feet, and my specialty fit orthotics. I was able to wear them all day on a Sunday for church and at home. However, I wore them to work one day, and my feet hurt at the end of the day. I was on cement floors a good part of the day. For wearing to go out or to church they are so comfortable.

29 March 2026
Unprompted review
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Reply from Earthingharmony

Thank you for sharing such a detailed experience, and we're genuinely glad the shoes have been working so well for church and everyday wear, especially given everything your feet have been through! 🌿

For long days on hard cement floors, our shoes do have a natural break-in period, and the minimal sole design may take some adjustment for high-impact surfaces. It might be worth gradually increasing wear time at work to let your feet adapt. If you'd like personalized guidance, our team would love to help at support@earthingharmony.com (subject: "Trustpilot Concern + Order #").

Rated 5 out of 5 stars

Love these sandals

Love these sandals. Getting ready to make my 3rd order

12 April 2026
Unprompted review
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Reply from Earthingharmony

Three orders! You're officially part of the family! 😄 So glad the sandals have earned a permanent spot in your rotation. 🌿

Rated 5 out of 5 stars

✨MOTHER EARTH’s swag is finally HERE💫

NOT A SCAM! Exactly what I imagined😌 I genuinely feel the difference and it didn’t take long! Walking in these leather feet 🙃 have subconsciously led me to other “earthing”life decisions, giving me a complete Mother Earth swag!! Thank you for bringing me back to Earth🫶🏽

25 March 2026
Unprompted review
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Reply from Earthingharmony

We absolutely love this energy! "Mother Earth swag" is everything! 🌍✨ So beautiful to hear that grounding has rippled into other areas of your life too. Thank you for letting us be part of that journey! 🌿

Rated 5 out of 5 stars

Excellent Customer Service!

I ordered two sheet sets and extra pillowcases, along with the outlet verifying plug. We are noticing the benefits already.
My package arrived torn open and the complimentary grounding mat that was included with my large purchase was not there. I failed to take pictures before washing and setting up the sheet sets, but I let the company know right away. Kim has been helpful and just asked for the photos of the products I had. I’m pleased that she trusted me and will be sending me the grounding mat.

6 April 2026
Unprompted review
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Reply from Earthingharmony

So glad Kim was able to take care of you, and that you're already noticing the benefits! 🌿

We always want to make things right! Enjoy your grounding mat and the full experience!

Rated 5 out of 5 stars

Excellent Shoes! Will purchase more!

I recently received my order of two pairs of Grounding Shoes—the Women’s Penny Loafers and the Women’s Chelsea Boot—and I am very impressed.

Both pairs are incredibly comfortable, and the wide toe box provides a perfect fit. These shoes are actually more comfortable than sneakers because they are so lightweight, and the copper rivet is not intrusive. While they are a bit pricey, the available discounts are helpful, and the high quality of the materials is evident. Furthermore, the design's simplicity is very classy.

I did notice that they fit a bit snug. Although I am a true size 10, I found that ordering a size 11 provided a better fit.

Overall, I love these shoes and will definitely be ordering more in the future. For my health and comfort, they are worth the price.

11 April 2026
Unprompted review
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Reply from Earthingharmony

What a wonderful review, thank you!

We're thrilled both the Penny Loafers and Chelsea Boots have been such a great fit for you. 🌿 And thank you for the helpful sizing note, that's such valuable guidance for others considering their first pair. See you on your next order!

Rated 1 out of 5 stars

Buyer Beward!

On 1/14/26 I ordered a pair of shoes totaling $205.02. I received the shoes on 1/29/26. One of the shoes was defective. The heel was constructed in a way that the shoe bowed out & my foot easily slipped out of the shoe. On 1/30/26 I sent an email requesting a refund as they advertise "a full money back guarantee if for any reason I was not satisfied". Long story short, I received a partial refund of $170.61 on 4/4/26. When requesting a full refund as advertised, they said the $34.41 was a restocking fee which is not mentioned anywhere on the website. I had a bad feeling when ordering the shoes. They didn't return voicemails (no-one answers the phone), they didn't return emails until I got my credit card company involved. They don't list an address on the website. I had to get them to provide an address so that I could return the shoes. I just want it documented to hopefully warn others when considering doing business with them. I know $34.41 is not a large amount but nonetheless it's false advertising. If it's not reported, they can continue their deceptive practices.

14 January 2026
Unprompted review
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Reply from Earthingharmony

We're deeply sorry for this experience. This is absolutely not the standard we hold ourselves to.

The restocking fee situation and communication delays you described are concerning to us, and we want to make this right fully. Please reach out directly at support@earthingharmony.com with the subject "Attention: Customer Success Manager (Trustpilot) " and we'll personally review the remaining $34.41 and ensure this is resolved properly.

Thank you for taking the time to document this. Feedback like yours helps us improve, and you deserve better. 🌿

Rated 2 out of 5 stars

The strap on the sandal is too big

The second strap on the sandal is way too big, so my foot goes through too far. I tested the shoes once, and they got damaged easily. These are not high quality shoes, don’t spend $140 on them! The sole seems like it’s going to come off because of the construction. Their customer service is not that helpful. This was my first time trying barefoot shoes, and it was a horrible experience. I need to stop listening to Instagram ads & filtered reviews on company websites, and stop buying things like this online!

10 April 2026
Unprompted review
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Reply from Earthingharmony

We're truly sorry to hear this wasn't the experience you deserved, especially as your first introduction to barefoot shoes. 😔 The fit and durability concerns you've raised are important to us, and we want to make this right.

We'd love to look into a replacement or find a solution that works for you. Please reach out to us at support@earthingharmony.com with the subject "Attention: Trustpilot Concern" and we'll prioritize your case personally.
You took a chance on us and we don't want to leave it here. 🌿

Rated 5 out of 5 stars

I LOVE my earthing harmony slip ons!

I LOVE my earthing harmony slip ons! I am
often searching for shoes that allow for my feet to receive opportunity to utilize all that they are meant to and these are great for that. I choose the black ones and they match everything.
I truly appreciate the professional and personable customer service. I spoke with Kim via email, and she answered all my questions and inquires with support, patience, and heart.
I will say that there was a break in period for my left foot…as my left is slightly bigger than the right. My right foot felt great from day 1. Kim was very caring and informative during this time. That said, the shoe size is true to size.
And…loved the cute earthing harmony keychain that came with the shoes!
Thank you so much!!

10 April 2026
Unprompted review
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Reply from Earthingharmony

This made us smile so much, thank you! 🌿 We'll be sure to pass your kind words along to Kim; she'll be so pleased to hear this. So glad your slip-ons are working beautifully for you, and that the break-in period was worth it. Enjoy every grounded step!

Rated 5 out of 5 stars

Came in 3 business days

Came in 3 business days! Got the chukka boots. I walk barefoot and with these boots on to protect my feet. They feel marvelous! I just ordered another pair of sandals.I feel the difference!

6 April 2026
Unprompted review
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Reply from Earthingharmony

That's wonderful to hear! 🌿 There's something really special about that transition between barefoot and grounded footwear, and we're so glad the chukka boots are working beautifully for you. A sandals order already? You're truly embracing the grounding life, and we love that for you!

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