Earthly Love Reviews 

811
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, excellent product quality, and very competitive prices offered across the entire catalog. People also love the eco-friendly packaging and the thoughtful, personalized notes included with their online orders. Consumers note that the official website is reliable and the service handles shipping and orders very efficiently. However, some reviewers mentioned minor transit inconveniences such as dispatch delays, misrouted parcels, or items arriving damaged. Despite these infrequent setbacks, loyal shoppers generally feel confident due to the swift, polite, and helpful resolution provided by support.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting fast and prompt arrivals... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the high quality and... See more

Price

People report positive experiences with price, consistently highlighting competitive rates and great value... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and great... See more

Service

Users describe positive interactions with service, consistently noting outstanding and efficient experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a lovely experiance, I qualified for free shipping so wasn't expecting a speedy delivery during the cold weather and holidays. However when it did arrive there was a lovely hand written note apol... See more

Company replied

Rated 5 out of 5 stars

I'm happy with my product, which was delivered swiftly and packaged really well. This company show with their actions how eco-focused they are, as all the packaging was recyclable and biodegradeab... See more

Company replied

Rated 5 out of 5 stars

Any company who behaves with 5 star quality deserves a bloody excellent review. I've used Paul Mitchell Clarifying 3 shampoo for a number of years (I'm adjusting to the new packaging but I like it!).... See more

Company replied

Rated 5 out of 5 stars

Always wary of ordering from unknown retailers, but saw reviews here and went ahead. Able to order individual versions of the product I wanted that are only available in multi-packs from the brand its... See more

Company replied


Company details

  1. #2 of 107 best companies in Hair product shop

About Earthly Love

Written by the company

100% CRUELTY FREE

SHOP NOW BUNDLES

Founded by hair industry professionals


Earthly Love brings salon quality products and expertise directly to you. With years of experience and two active salons, we stay up to date with the latest trends and advice.


We are committed to ethical haircare


Working only with brands that uphold ZERO animal testing. We believe in beauty without harm, using high-quality, sustainable ingredients to nourish your hair while respecting all living beings. Our vision is to provide effective, compassionate, and guilt-free haircare that you can trust.


All of our packaging is sustainably sourced and eco-friendly


We use recyclable boxes that are sealed with our branded biodegradable gum tape instead of plastic tapes, and inside the boxes we use compostable packing. The parcel nuts that we use inside the boxes are made of corn starch and they actually dissolve in water! Which we think is amazing!


We are a company that cares

Our goal is to make your shopping experience seamless. We care about animal cruelty and the environment, but we also care about your experience with us, and we would love to hear from you! Your feedback really helps us improve, so please feel free to reach out to us!


Contact info

5.0

Excellent

TrustScore 5 out of 5

811 reviews

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Asks customers to review

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5.0

All reviews

(811)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great to deal with 😍

Beautifully, sustainably packaged. Quick delivery, good communication and competitive pricing

26 March 2025
Unprompted review
Earthly Love logo

Reply from Earthly Love

Thankyou Lynnette for taking the time to write us a 5 star review! Glad you are happy with our service! Steve & The Team x

Rated 5 out of 5 stars

SATISFIED CUSTOMER


I have used Earthly Love before and have found them to be efficient and trustworthy. I have been using the product I ordered for 24 years. It is not always easy to find it in the shops so it is nice that I can get it easily and in perfect condition

23 February 2025
Earthly Love logo

Reply from Earthly Love

Thankyou Garry for the 5 Star review! And thankyou for your return custom, we appreciate you! Steve & The Team x

Rated 5 out of 5 stars

Very impressed with delivery and packaging

Looking to buy Paul Mitchell shampoo/conditioner and stumbled across Earthly Love. I liked the ethics of the company and the price comparison was very good. Parcel arrived in time and packed really well. Loved that the packing chips disintegrated in water. Very impressed.

19 March 2025
Earthly Love logo

Reply from Earthly Love

Thankyou so much for the fantastic review Susan! Great to hear that you are happy with our company and service! Steve & The Team x

Rated 5 out of 5 stars

Fabulous products

Very reasonably priced products. PM shampoo gives my fine, coloured hair extra body and beautiful shine. PM Root lift is new to me but so impressed as it gives lift and hold without stickiness. I’m so pleased with everything, thank you 😊

13 March 2025
Earthly Love logo

Reply from Earthly Love

Thankyou so much Joyce for the 5 star review! We love this range by Paul Mitchell too, and great to hear that you like the Boost root lift. Thanks Steve & The Team x

Rated 5 out of 5 stars

Oder delivery & service was excellent

Oder delivery & service was excellent, would certainly recommend.

4 March 2025
Earthly Love logo

Reply from Earthly Love

Thankyou for the lovely review! And thank you for your return custom, its great to see you shop with us again! Thanks Steve & Cally x

Rated 5 out of 5 stars

Earthly Love tries harder

There was, unknown to me and Earthly Love, an issue with PayPal accepting payment by my credit card provider. Never happened before on any site. Cally investigated what the issue was and then sorted out despatch super-quick. Thank you

13 March 2025
Earthly Love logo

Reply from Earthly Love

Thank you so much for your lovely review! It was a pleasure to speak with you and thank you for bringing it to our attention. Cally x

Rated 5 out of 5 stars

Easy purchase

Easy purchase, branded good quality product and quick delivery with very reasonable initial outlay price.

12 March 2025
Earthly Love logo

Reply from Earthly Love

Thanks Chris for the great review! Steve & The Team x

Rated 5 out of 5 stars

Great communication on dispatch &…

Great communication on dispatch & delivery. Lovely eco packaging. And a great price too!

8 March 2025
Earthly Love logo

Reply from Earthly Love

Great to hear that you like our service and packaging! Thank you for the 5 star review! Steve & The Team x

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