Ordered the bow bread knife as a present for a dear friend who is a seasoned sourdough baker. She loved the knife! My issue was the time and tracking of the package which was addressed quickly. They... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I haven’t received my order yet, and it looks like it’s being shipped from overseas. I also experienced an issue downloading the free booklets from the website since the download link wasn’t available... See more
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I give Earthly Bliss five stars, even though I didn't receive my order. It was complicated. My first order got lost in the mail, and the company quickly sent another. Unfortunately, shipping isn't wha... See more
Company replied
Amazing bread knife and even more amazing company! Words cannot explain how helpful and superb this organization’s customer service is. I had a major technical glitch and Earthly Bliss helped me throu... See more
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3.9
Great
327 reviews
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Replied to 92% of negative reviews
Typically replies within 1 week
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don't buy from here if you need
Still haven't received order from the 5th of May. Shipping says it take 8 to 10 days ...don't believe it!! Have asked for refund TWICE and get told oh just wait it's on the way
Tracking is useless, have asked for usps number so I can check with post office on the actual package again no help
The tracking provided just says
" post office in operation " whatever that means??
Don't order from here if you actually want the product
This was suppose to be a mother day gift, hopefully I vam get a refund and find a company that can get me one for father's day
4 May 2025
Reply from Earthyblissco
Hi Joanne,
Thank you for sharing your candid thoughts — we truly appreciate you taking the time to leave this review, even though we’re very sorry to hear about your experience.
We understand how frustrating it must be to have waited so long, especially with this being a Mother’s Day gift. That delay, along with the lack of helpful tracking updates and your unfulfilled refund requests, is not the level of service we strive to provide.
We’ve just reached out to you via email so we can look into this further and do everything we can to make it right. Our team is here to help and we truly hope we can resolve this for you quickly — and in time for Father’s Day.
Sincerely,
More than a month since my order was…
More than a month since my order was placed, has not arrived and tracking info not working since a few days after shipping. Asked for help but told to be patient (2weeksago). Asked again after 10 more days, no response.
4 May 2025
Reply from Earthyblissco
Hi Melinda,
Thank you so much for taking the time to share your experience, and we’re truly sorry to hear about the delay and lack of updates with your order. That’s absolutely not the experience we want for you.
We've just sent you an email so we can better assist you directly and make this right. We appreciate your patience, and we’re here to help resolve this as quickly as possible.
With sincere apologies,
I cannot review something I did not…
I cannot review something I did not receive. Would never recommend ordering from you again. Nancy Miller
4 May 2025
Reply from Earthyblissco
Dear Nancy,
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been not to receive your order. Please know that we’ve already followed up via email to resolve the issue, and we appreciate you taking the time to share your honest thoughts.
We’re committed to making things right and learning from this situation. Your voice matters, and we’re grateful for the chance to improve.
Sincerely,
The product is well made
The product is well made. I liked the promotion to buy one get one free.
3 June 2025
Unprompted review
Reply from Earthyblissco
Hi Patti,
Thank you so much for your wonderful feedback! We’re delighted to hear that you love the quality of the product—and that you enjoyed our Buy One, Get One Free promotion.
Your support means the world to us, and we’re grateful to have customers like you. If you ever need anything or have questions, please don’t hesitate to reach out.
Wishing you all the best,
I placed my order
I placed my order, and then you refunded my money and canceled my order. I never canceled my order or asked for my money to be refunded. I did the buy one, get one and ordered an extra one. Now I don't get any.
4 May 2025
Reply from Earthyblissco
Hi Bobby,
Thank you so much for your review, and we're truly sorry for the confusion and frustration this situation has caused.
We want to reassure you that your order was never canceled on our end. In fact, we've already reached out to you via email to help get this resolved as quickly as possible.
We completely understand how disappointing this must be—especially when you were looking forward to your BOGO offer. Please check your inbox (and possibly your spam folder) for our message, and feel free to reply there or reach out to us so we can personally assist you and make things right.
Thank you again for your patience—we’re here for you!
Warmly,
Reply from Earthyblissco
Hi Billy,
Thank you for your review, and we're truly sorry to hear that your order hasn’t arrived yet.
We completely understand how frustrating delays can be—especially when you've been waiting longer than expected. Please know that we’ve already reached out to you via email to help resolve this as quickly as possible and make sure you receive what you ordered.
Sometimes, shipping delays happen due to circumstances beyond our control, and we’re so sorry that this has affected your experience. We genuinely appreciate your patience, and we’re here to support you every step of the way.
If you haven’t seen our email yet, please check your inbox (and your spam or promotions folder just in case), or feel free to reply here—we’d be happy to assist you directly.
Thank you again for your understanding. We're committed to making this right for you.
With appreciation,
Bread Knife
Tracking information is not good at all and when delivery states 10 to 15 days which it has taken 30 days to be delivered. I will not order from you again and I’m hoping I receive the bread knife I ordered soon.
4 May 2025
Reply from Earthyblissco
Hi Kent,
Thank you for your feedback, and we're truly sorry for the delay and any frustration it has caused.
Unfortunately, some logistical challenges—outside of our control—have slowed things down. The good news is your order is still in transit and making progress.
We've also sent you an email so we can better assist you directly. Please feel free to reply there if you have any questions or concerns—we're here to help.
Thank you for your patience, Kent. We truly appreciate it.
Warm regards,
If I could give a 0 I would!
If I could give a 0 I would!! Ordered the knife on May 5th and still hasn't arrived!!! How is that for your review?? DO BETTER!!!!!!! Had I known this east coast company was going to outsource from CHINA I would never have ordered from them!!
3 May 2025
Reply from Earthyblissco
Hi Linda,
Thank you for your review—we’re truly sorry for the frustration and inconvenience you’ve experienced.
We want to let you know that your order was fulfilled on time from our end, but unfortunately, carrier delays—while outside our control—have affected delivery. We completely understand how upsetting this is and are doing everything we can to help.
We've also responded to your email so we can assist you more directly. Please don’t hesitate to reach out there if you have any questions—we’re here for you.
We truly appreciate your patience, Linda, and we’re committed to making this right.
Warm regards,
Reply from Earthyblissco
Hi Cindi,
We’re so sorry to hear you haven’t received your order—that’s incredibly frustrating, and we completely understand your disappointment.
Please know we’ve already reached out to you via email so we can assist you directly and make this right. If you haven’t seen our message yet, please check your inbox or spam folder.
We truly appreciate your patience and the chance to make things right for you.
Warmly,
Rubbish knife
Knife I bought was good for a couple of times, but the blade quickly became too slack and is useless now
24 May 2025
Unprompted review
Reply from Earthyblissco
Hi Jon,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your knife didn’t hold up as expected – we completely understand how frustrating that must be.
Your experience matters to us, and we’d love the opportunity to make things right. If you could reach out to us directly via email, our team would be more than happy to look into this further and find a solution for you.
We genuinely appreciate your support and honesty – it helps us grow and improve.
Warmly,
Never got what I paid for and their refund promises are total lies
If I could give a zero, I would. Despite promises plastered allover their website, Earthy Bliss Co. not only refused to refund my purchase, even though I requested it the day after my package arrived, but also never shipped me everything I paid for. I received two bread knives, but not the pack of replacement knives that I ordered. Their website promises: "We are so confident in the Breadly™ that if you don't absolutely love it more than your current knife you can send it back for a full refund!" and "30-Day Guarantee" and "100% Money Back Guarantee - Risk Free!" Pack of lies!
14 May 2025
Unprompted review
Reply from Earthyblissco
Hi Mary,
We're truly sorry to hear about your experience and for the frustration this has caused. We want to clarify that we’ve already responded to your concerns via email and are currently working with you directly to resolve everything. If you could kindly reply there, we’d love the chance to make things right.
We genuinely care about each customer and stand by our 30-Day Guarantee. We’re very sorry again that your experience didn’t reflect the standard we strive for, and we’re here to help.
Warmly,
I ordered two knives at a sale price
I ordered two knives at a sale price. The handle is beautiful and the blade worked well. I don't make sourdough bread, but it sliced regular loaf bread fine...just takes a bit of practice to get the slices the same width. I'm still practicing...
Sarah is absolutely wonderful with customer service. We had to communicate back and forth several times. She was quick to respond, always polite and helpful and issue was resolved to our complete satisfaction. She is one of those employees who is a boon to the company!!!
15 May 2025
Unprompted review
Reply from Earthyblissco
Hi Bruce,
Thank you so much for taking the time to share your experience with us — and for your kind words about our knives and especially about our customer service! :)
We're also glad the blades are working well for your bread-slicing needs — even if it's not sourdough just yet! It sounds like you're well on your way to mastering those perfect slices.
If there's anything we can do to earn that fifth star in the future, please don’t hesitate to let us know. We truly value your feedback and your support.
Warm regards,
Reply from Earthyblissco
Hi John,
Thank you so much for your kind words about the product — we're truly glad to hear you’re happy with it!
We also really appreciate your feedback about the delivery experience. While we did fulfill the order on our end within the expected timeframe, we completely understand how frustrating delays during transit can be. Unfortunately, some of those logistical challenges are beyond our control, but we’re always working to improve wherever we can.
Thanks again for your support and understanding, John. It really means a lot to us.
Warmest regards,
5 stars is NOT enough
5 stars is NOT enough. Not only are the products the most superior I've used, the customer service is second to none (especially Sarah!!). Professional, prompt, courteous and incredibly helpful. I love this brand, Love these products and HIGHLY recommend them to everyone!
7 May 2025
Unprompted review
Reply from Earthyblissco
Dear J.C.,
Wow — your message truly moved us. “5 stars is NOT enough” might be the kindest thing we've ever read, and we’re beyond grateful for your incredibly generous words.
It means the world to know that you not only love our products, but that you also felt genuinely cared for — that’s what we strive for every single day. Thank you for recognizing our team (and thank you especially for the shoutout — it means more than I can say!).
We’re so lucky to have amazing customers like you in our Earthy Bliss family. Your support, encouragement, and recommendation fill our hearts and fuel everything we do.
If you ever need anything at all, we're just an email away.
With endless thanks,
Had a good experience with getting help…
Had a good experience with getting help with a problem I had with one blade, they replaced it very quickly for me and could not have been more helpful.
18 April 2025
Unprompted review
Reply from Earthyblissco
Hi David,
Thank you so much for your kind words. It truly means a lot to us to hear that you had a positive experience and felt supported. We always strive to stand behind our products and take care of our customers, and we're so glad we could help make things right for you. If there's ever anything more we can do, please don’t hesitate to reach out. Take care! :)
With sincere thanks,
Perfect bread knife at last!
This a without question the only knife to cut bread with, simply the best as Tina would say! I was introduced by way of a gift from my son, then I bought him one for flat warming. A great product from a good bunch of people who care about service and their product. If you want to cut your loaf without having to apply crust breaking pressure, look no further!
30 April 2025
Unprompted review
Reply from Earthyblissco
Hi Peter,
Thank you so much for your kind words — your review absolutely made our day!
We're thrilled to hear that you're loving the bread knife and that it’s earned a place in your kitchen (and your son’s too!). It means the world to us to know that the knife is living up to its promise and making bread-cutting a joy rather than a chore.
We truly appreciate your support and the trust you've placed in our product — and in us. From all of us here at Earthy Bliss, thank you for being part of our community! :)
Warmest regards,
I saw the bread knife on Facebook and…
I saw the bread knife on Facebook and thought that it would make a great gift for my son who is into baking bread, I ordered it and sent it directly to him, when he opened it he automatically did not like the knife, he thought it was very awkward, had too many blades that he didn't know what they would do, mostly he said it was bulky and it looked like a regular saw. He did not want it. I reached out to earthybliss and they responded right away and gave me a refund. Very curtious and promptly.
21 April 2025
Unprompted review
Reply from Earthyblissco
Hi MartyL,
Thank you so much for taking the time to share your experience. We’re truly sorry to hear the knife didn’t meet your son’s expectations—it's important to us that our products are both useful and enjoyable, especially for passionate bakers.
That said, we’re really glad we could resolve things quickly for you. We appreciate your kind words about our customer service—it means a lot to our team!
If there’s ever anything else we can help with, or if your son is ever looking for different baking tools, we’d love the opportunity to help you find the right fit.
Warm regards,
Customer Service is Fantastic
Customer Service is Fantastic. They were quick to respond to my query and resolved it promptly. The knives are great too, better than I expected. They were exactly what they advertised.
23 April 2025
Unprompted review
Reply from Earthyblissco
Hi Mary,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service and that we were able to resolve your query quickly. It means the world to us to know that you’re happy with your knives, and that they exceeded your expectations!
We truly appreciate your feedback and are grateful for your support. If there’s anything else you need or any way we can assist you in the future, please don’t hesitate to reach out.
Wishing you many happy uses of your new knives! :))
Best regards,
Customer service is OUTSTANDING in our…
Customer service is OUTSTANDING in our world that isn't always kind. Product is well made and I'm exciting to share one as a gift.
24 April 2025
Unprompted review
Reply from Earthyblissco
Hi there,
Thank you so much for your kind words—they truly mean the world to us. In a world that can sometimes feel a little less kind, it's our mission to bring a bit of warmth and care to every interaction, &hearing that it made a difference for you is the best kind of reminder of why we do what we do.
We’re so glad you’re happy with your product, and how wonderful that you’re sharing it as a gift—that’s such a beautiful gesture. If there’s ever anything we can do for you in the future, please don’t hesitate to reach out. :)
Wishing you joy, kindness, and many more reasons to smile. 💛
With heartfelt thanks,
Good experience and product
I ordered three breadly knives for Christmas 2025. I received one with the free items. At first I thought it was a scam business but when I reached out to them about the tracking they assured me the order was in transit and gave me tracking info. Very quick response and helpful. However I didn’t receive the other two knives. I reached out again and got a quick and helpful response that they were on the way. It took a couple of weeks to receive the first part of the order so probably will take the same for the two knives I’m waiting on. I don’t bake bread so I don’t know how they work yet. I’m sure the recipients will let me know. All in all a great experience.
23 April 2025
Unprompted review
Reply from Earthyblissco
Hi there,
Thank you for sharing your experience with us! We truly appreciate your patience and understanding throughout the shipping process. We're glad to hear that our team was able to assist you promptly and provide helpful updates along the way.
We’re confident the Breadly knives will make a great gift, and we’d love to hear what the recipients think once they've had a chance to try them out. If there's anything else we can help with, please don’t hesitate to reach out.
Thanks again for your support and take care always! :)
Warm regards,
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