Bought a license to digitalize my bluray collection. Conversion for most of them did work perfectly fine and I am happy with the quality of the ripped movies and shows. I had an issue with 4k mo... See more
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Accidentally deleted the program. Downloaded again , but after a few years, and the license I was given didn't work. Contacted support ans Shelly was right on top of the request. Shelly sent a lin... See more
Shame there isn't zero star. Bought blue ray version (Mac) received email with licence key. Tried to enact software via registration form with provided licence key, kept failing. Contacted support... See more
EaseFab Bluray Ripper is easy to use and I have been happy with it's results. When I lost the program, due to a computer system issue, the EaseFab Tech Support was very patient and helpful about getti... See more
Company details
Written by the company
EaseFab creates expert multimedia software applications that help consumers simply access, transfer and share their digital contents across different devices that range from PC, Mac, tablets, smartphones, to HD media players, game consoles, and home theaters. Also we provide data recovery solution to help users to get their personal, business data recovered. We have never-ending passion for digital technology as well as patience for suggestion and criticism from each of our customers.
Contact info
No. 89, Cuihua Road, High-tech Zone, 610095, Chengdu, Sichuan Province, China
- support@easefab.com
- easefab.com
Replied to 50% of negative reviews
Typically replies within 2 weeks
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It did what I needed to do and…
It did what I needed to do and converted files fast
Great Help from Customer Service helped me find my license code…
Shelley helped me find my license code after my account became corrupted and I had to create a new one without an account-specific code. I thanked her for the great service!!
Easefab lets my rip my old DVDs and Blu…
Easefab lets my rip my old DVDs and Blu Rays to files on my hard drive. Then I can import them to Itunes and watch them on my Apple TV. I don't have to fumble with discs anymore. It's great software.
Contacted EaseFab support
Contacted EaseFab support. Shelley and her team of engineers were very responsive. They fixed the technical issue and updated the software to include the fix! Excellent service. I'm very impressed by the support team's professionalism. Thanks.
Support services are a1
Support services are a1 product does as they say. Recommend to everyone. Regards Paul
Very fast customer service
Very fast customer service, they responded within 12 hours. They were nice enough to upgrade me to the lossless version because I bought the wrong one. So far the program works as expected.
Excellent app for converting media
Excellent app for converting media with many output options. Simple intuitive interfaced, and very responsive customer support. (Thanks Shelley)
Excellent
Overall, a great purchasing experience. The product does exactly what I needed at a reasonable price and due to an issue of my own making, a quick email to technical support resolved the issue. Highly recommended.
I tried the Free trial version of a few…
I tried the Free trial version of a few products, but Easefab was the most intuitive to use. I then managed to buy the wrong version of the product, but immediately contacted Easefab who within 24 hours responded without any hassles and gave me the appropriate code. Since then I’ve managed to make significant progress in backing up my media. Easefab full version I find easy to use.
Great Product, Great Customer Service!
Not only does the product work beyond my wildest expectations but after I decided to purchase the family license product when I had already purchased just a single license they graciously allowed me to do so and after less than a day after reaching out to them! Great Company, highly recommend.
EaseFab Great Customer Support
EaseFab Lossless has worked great on my Blu-ray discs; however, there have had issues with 4K discs. Customer service has been great and extremely responsive to resolve my problems.
I downloaded Windows instead of OS so…
I downloaded Windows instead of OS so the code didn't work. EaseFab got straight back to me with the answer so I could fix it pronto
The converter tool is a great tool to…
The converter tool is a great tool to convert all formats to suit your needs. And with the additional LosslessCopy you can back up your dvd/blue-ray library.
I purchased the wrong package
I purchased the wrong package, I contacted there support team and the issue was resolved, Great product and the support staff were extremely helpful.
I was purchased the wrong software
I was purchased the wrong software. I need the lossless version. I email my problem and got new codes emailed back to me the next day. This is great service.
Shelley's help to resolve a problem.
Shelley helped me with a technical problem. The communication was quick and easy to understand, and I was very pleased with the end result.
Good product and great support
Very good product and amazingly quick response from the support team to queries. A lot easier to rip multiple discs than other products I have tried.
Great support, pleasantly surprised.
I was using Easefab Lossless Copy to rip my blu-rays and DVDs to my computer. I ran into problems getting DVDs to rip properly, and contacted support. Their response was prompt, and when they couldn't solve the problem with Lossless Copy, they, unasked, gave me a free upgrade to Video Converter Ultimate, which I was unaware could also rip blu-rays. The upgraded program solved my problem, and I was able to rip the DVDs. I'm very happy with the outcome.
Great program
Great program!
Everything is quick and straight forward.
Support is prompt and helpful.
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