Easicampers Reviews 

127
•
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Why Hiring a Campervan in Scotland is a Terrible Idea! 1. Scotland’s Roads Are a Nightmare for Campervans 2. The Infrastructure Isn’t Built for Campervans 3. The Environmental Impact is Deva... See more

Rated 4 out of 5 stars

615 Auto trail was quality and easy to drive. Microwave and TV included , seating area converts into large double, double also over cab. Let down by a cleaning issue which we only discovered on arriv... See more

Rated 1 out of 5 stars

On their website they said there is a campervan available. To proceed with booking I had to enter my bank card details as was immediately charged more than 1000 pounds. They've sent email saying th... See more

Company replied

Rated 5 out of 5 stars

Ford zafiro hire was amazing! Ted was so helpful and we had a holiday of a lifetime. Was crazy how many beautiful places in Scotland we had never seen until this! Our whole family loved every moment a... See more

Company details

  1. Recreational and vacation camps
  2. also in
  3. Travel agent

Information provided by various external sources

Easicampers is the best choice for cheap UK Campervan and Motorhome hire. Our rental HQ is based in Scotland with branches located throughout the UK.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(127)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Collection didn’t go according to plan

Collection didn’t go according to plan, however once sorted with a trip to Wigan it was simple. Barry explained all aspects of the van, paperwork sorted quickly and off we set for 5 days touring. Definitely will rent again soon. Good work guys.

15 August 2020
Unprompted review
Easicampers logo

Reply from Easicampers

hi carl


many thanks for your kind review , we hope to see you back again soon!

Rated 5 out of 5 stars

Great weekend

Great weekend. Vans were perfect and simon and cherly are so helpful and cant do enough. Will use again and would recomend to everyone

13 August 2020
Unprompted review
Easicampers logo

Reply from Easicampers

hi kane,

thanks for your lovely review, we hope to see you soon!

Rated 2 out of 5 stars

It should be obvious on the website that you are making full payment for a provisional booking…

It should be obvious on the website that you are paying full price for a provisional booking. This was not front and centre when booking, but was made obvious in the confirmation email. Nearly £2.5k down, I was phoned the next day to say the campervan was not available and a refund would be processed. I then had to chase the refund with a phonecall 5 days after my payment. Nick was very helpful and prompt in chasing it after this, and I understand that there are issues with staff being furloughed with Covid. Nick's polite and prompt action is the only reason it is 2 stars instead of 1. The refund was processed the next day (day 6 after payment) and I understand it will take up to 3 days to appear in my account (I will monitor this). I would strongly suggest that the process is changed and that a deposit is taken of 5 or 10% rather than full payment. The provisional nature of the booking should also be made more obvious on the website. I am sure if the vehicle had been available, we would have had an excellent experience. However, the only reason we can still go on holiday is because I was able to extend my credit card limit with immediate effect and book a vehicle with an alternative company. I am very lucky in this respect and many people would not have been. If we had lost out on our family holiday due to this practice, I would have been fuming, rather than a bit peeved...

7 August 2020
Unprompted review
Easicampers logo

Reply from Easicampers

Hi Amina,

we are sorry the refund process took a little longer than normal due to staff being furloughed, we do aim to refund within 48 hours , you do get an email once booked that states yu have only made a provisional booking during summer we do get fully booked quiet quickly and therefore bookings do need to be placed well in advance, not 1 or 2 week before you wish to travel

Rated 5 out of 5 stars

Thoroughly recommend!

We're recently back from a week in a motorhome - our first time camping in one! We hired a 6 berth from Easicampers (Wigan) and it was exactly as described. It was very clean and well equipped too. The whole team were very helpful, professional and friendly. Barry took us through every aspect of the home before we left, and gave us a thorough and useful tour of the vehicle. We had a brilliant holiday touring Scotland and would definitely recommend Easicampers! Thank you!

2 August 2020
Unprompted review
Easicampers logo

Reply from Easicampers

hi helen and dan

many thanks for your kind review, we are glad you had a fab trip and we hope to see you again

Rated 5 out of 5 stars

Due to circumstances at this moment we…

Due to circumstances at this moment we where not able to collect our campervan but I must say the staff at easicampers could not off been more than helpful they have gone way beyond helpful. I must thank there fantastic staff for the understanding and for being so helpful. I would recommend this company and there staff for being caring helpful and so courteous. I honestly believe they deserve 5 stars and would always reccomend them to everyone.

9 June 2020
Unprompted review
Easicampers logo

Reply from Easicampers

Thank You Dot. Lovely review and much appreciated.
Nick, Easicampers

Rated 5 out of 5 stars

We hired a campervan from easy campers

We hired a campervan from easy campers
We were absolutely delighted everything on board we could possibly need.even our dog was allowed. The van drove really well and it was a very comfy ride.from hiring to the finish of our break was dealt with very professionally and in a friendly manner.would highly recommend easycampers.thank you.

21 May 2020
Unprompted review
Easicampers logo

Reply from Easicampers

Thank you Susan, Thanks for the recommendation. It all makes it worthwhile when customers have a great experience with us.
Nick
Easicampers

Rated 1 out of 5 stars

Do not use this company

Do not use this company. I enquired about booking the use of a campervan to go to my fathers funeral, in England.
We decided on the campervan and was told I would receive a call the following day with the price.
The phone call did not come, so I had to phone them back. I was told it was too many miles round trip. Dunfermline to Essex.
Their website clearly states unlimited UK miles. 800 approx. Absolutely joke of a company.

14 May 2020
Unprompted review
Easicampers logo

Reply from Easicampers

Hi Tyrone, first of all we have every sympathy for you and hope you are recovering from the death of your father. Its a tough time for everyone when this happens as I know from personal experience its a life changer.
I own the company and I took your call. It may have come across as a hard decision but our motorhomes are for holidays for families. Going from Dunfermline down to the south coast for a couple of days then back again is not our idea of good business. We . All our motorhomes are unlimited mileage but they go out for a week upwards to months at a time, by lovely people who want to see our beautiful country, and most of all Scotland. Dashing up and down the motorway on an emergency is not our business.

Rated 5 out of 5 stars

Fantastic rental experience & highly enjoyed our motorhome weekend away!

We had a fantastic experience with Easicampers Manchester, and would highly recommend their van/motorhome rental service.

Straightforward to book our motorhome online - we did so just a couple of weeks before our trip and paid upfront in full. The descriptions/inventories of the vehicles are very detailed and informative, alongside 360 degree images of the interiors, really helping us to make our choice of motorhome (much appreciated, as we are campervan novices!) The company even phoned us prior to the pick-up to run through the details and give us additional guidance. There's also a wealth of information on the website about operating the utilities in the motorhomes, troubleshooting any issues, and even where to take your camper on an adventure!

We went for the 2 berth Fiat Toleno, which was absolutely perfect for just the two of us on a short weekend trip - though we would have been comfortable in it for a week-long trip. The Toleno had everything we could have needed - comfy double bed, which could be disassembled into benches either side of a small table; fridge, gas hobs for cooking; kitchen sink for the washing up; toilet (and hidden wash basin) and shower! Of course it is all quite compact inside the motorhome, but all very functional and ingenious how it's all arranged for the best use of space. And still plenty of room for two people to move around in, without treading on each others' toes!

The console for controlling the water and central heating, gas and electricity is easy to get to grips with and very user-friendly. We didn't have any issues with any of the utilities - indeed the gas seems to go a long way and the heating very quickly warms up the van. This was much appreciated as our weekend away was in winter and even then, the weather was not on our side! We were nevertheless cosy and comfortable in the Toleno, and slept very well indeed! My partner did all the driving, but he was happy with how it handled, even when throwing it around little Welsh coastal roads and hilltops!

The Manchester depot is located just a short bus journey from our house, which is very convenient. They were fairly flexible with our collection time, and then even collected the van from our home on the last day of our rental - saving us the trip/bus back from the depot. The team member who met us on the collection day was a top bloke. Very friendly and knowledgeable about the motorhome, and gave us a thorough tour around and introduction to the vehicle, answering any questions we had. The motorhome was in excellent condition, clean and modern. We were altogether very pleased with the service we received from Easicampers Manchester and will most definitely be using them again in the future!

2 April 2020
Unprompted review
Easicampers logo

Reply from Easicampers

Thank You Charley, It makes the staff so happy to read great reviews.
Please use us again !!!
Nick, Easicampers.

Rated 5 out of 5 stars

We hired a new motorhome from…

We hired a new motorhome from Easicampers at Edinburgh and dropped it off at their Manchester airport branch. We had a marvelous experience in a brand new motorhome . Ted was brilliant and looked after us when we messed up on the fridge controls. It is complicated sometimes to understand how everything works in a big motorhome but now we are used to it. Would recommend and we will do same next year.

6 January 2020
Unprompted review
Easicampers logo

Reply from Easicampers

hi milly

thankyou for you kind review this is much appreciated

Rated 1 out of 5 stars

Avoid

We had a really poor experience with EasiCampers and I would not recommend them. Have good look across the internet for a number of bad reviews about the company.
Our van broke down, which I could understand as these things happen. However, the volatile character we dealt with blamed us for the breakdown, threatened with the costs of fixing it and pretty much abandoned to make our way back in the breakdown truck, with the van on the back. This was day two and we never saw any sort of refund, despite chasing.
I would take them to court but the costs involved in chasing them through this antiquated process would out weigh any type of settlement.

29 November 2019
Unprompted review
Easicampers logo

Reply from Easicampers

I am sorry to hear you are not happy with your experience with us, however I do find your review unfair. Reviews like this can be very damaging to small family run businesses like ours.
I have been looking into your complaint with our staff at the Edinburgh depot and the AA who recovered our vehicle. The AA have advised me that the breakdown was due to the vehicle being driven with the handbrake on and they could not repair it therefore it had to be towed away to be fixed. This then means that as well as having the costs of repairs the vehicle is off the road which is an additional cost to us. We have not charged you any off road charges or repair charges, merely kept the cost of the remaining hire which is more than fair.
If you would like to speak to me any further regarding this please contact me directly on bookings@easicampers.com

Rated 5 out of 5 stars

Hired a 2 person motorhome for 6 days…

Hired a 2 person motorhome for 6 days in September - never hired camper before. Excellent service, were really personal and helpful. Picked up in Wigan, friendly and detailed introduction. Called to check all ok, no problems at all with well equipped motorhome.

We dropped off the van just before closing a day early and they were really flexible.

Would/will use again with no concerns.

29 October 2019
Unprompted review
Easicampers logo

Reply from Easicampers

Thanks Rob, it's always nice to see great reviews. We're glad you had a good time!

Rated 1 out of 5 stars

Charge full price, deny, wait for the refund

On their website they said there is a campervan available. To proceed with booking I had to enter my bank card details as was immediately charged more than 1000 pounds. They've sent email saying they will confirm booking.
Next morning I received denial as they did not have cars available. They initiated refund.
Why would you charge full price if there is a high chance not to have a reservation.
I hope I will get my money back

3 August 2019
Unprompted review
Easicampers logo

Reply from Easicampers

I am sorry we were not able to confirm the vehicle you requested. This was a last minute booking in our busiest season and due to other bookings also coming through last minute for those dates we were not able to confirm yours on this occasion. Bookings are confirmed on a first come first service basis. Your refund was issued by us straight away. Once again I am sorry we were not able to confirm your booking on this occasion.

Rated 5 out of 5 stars

No issues, trustworthy people

No issues, everything was as agreed. Nice people, great van (18 plate VW California). Had a good time trying out the Cali for a weekend to see if I would like to purchase one.

Delivered it to my house crossing the Lancashire Border from Blackburn into West Yorkshire (at a cost which admittedly could be a little cheaper but not so unreasonable and I agreed it upfront) but otherwise I’m a happy camper, highly recommended! Nice to make a brew on the road!

There’s quite a handover as there’s a lot to talk about on the California and to ensure you don’t break anything. It’s worth seeing some videos about the Cali before hiring as it will help you understand more about them and get more out of your time with it, quite a lot to learn/remember.

8 March 2019
Unprompted review
Easicampers logo

Reply from Easicampers

many thanks for your kind review

Show reviews in all languages. (127 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look