East Durham Funeral Service ltd Reviews 

307
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally caring, compassionate, and professional, ensuring that nothing is ever too much trouble during such deeply difficult moments. Reviewers note that the team provides wonderful personal support and guidance from the initial contact right through to the final memorial arrangements. Some reviewers were happy with the extra practical help provided for organizing additional details such as wakes, catering, and commemorative keepsakes. Consumers also deeply appreciated the clear communication, constant updates, and reassuring presence maintained by everyone involved throughout the entire process.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the exceptional care, warmth, and... See more

Staff

Users describe positive interactions with staff, highlighting their exceptional care, compassion, and... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing deep appreciation for the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom, Ellen and all at East Durham Funeral Services were so helpful, respectful and professional from our first contact with them, right through to the day of the funeral itself. Nothing was too much... See more

Company replied

Rated 5 out of 5 stars

The whole process of organising my uncles funeral was made much easier due to the support we were given. Ellen guided us through everything and the service, flowers and car were beautiful. We don’t li... See more

Company replied

Rated 5 out of 5 stars

Excellent service by all involved. Ellen and Tom were outstanding to deal with and full of compassion. Nothing was too much trouble and they made the whole process much more bearable. Our family canno... See more

Company replied

Rated 5 out of 5 stars

We recently used East Durham Funeral Service following the passing of our mam, and I can’t thank them enough for the care and compassion they showed throughout such a difficult time. From the... See more

Company replied


Company details

  1. #3 of 12 best companies in Funeral home
  2. #3 of 17 best companies in Funeral Director

Written by the company

East Durham Funeral Service is a long-establised family-run Funeral Directors providing a complete range of funeral services to in Peterlee, Easington, Horden, Blackhall, Wingate, Wheatley Hill, Trimdon Grange, Castle Eden.


Contact info

5.0

Excellent

TrustScore 5 out of 5

307 reviews

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5.0

All reviews

(307)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and respectful

Great prompt service from start to finish. Listened to us and helped tailor the funeral to our wishes. They were always available to answer any queries we had. Would highly recommend them.

17 April 2025
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you Diane xx

Rated 5 out of 5 stars

Respectful and caring funeral service

Respectful and caring funeral service, looked after all our family very well and always made sure they were doing their very best for us.

9 April 2025
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Reply from East Durham Funeral Service ltd

Thank you for taking the time to leave such kind feedback, we really appreciate it

Rated 5 out of 5 stars

Very understanding

Very understanding, respectful and thoughtful at a time when you really need that from others. They arranged a beautiful, sensitive and very dignified funeral to give my husband the very best possible send-off

16 February 2025
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Reply from East Durham Funeral Service ltd

Thank you we really appreciate the time taken to leave such a kind review

Rated 5 out of 5 stars

Everything about this company is…

Everything about this company is excellent. They took care of everything exceptionally well. Just what you need at a difficult time.

13 March 2025
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Reply from East Durham Funeral Service ltd

Thank you Pauline, that's really kind of you. We really appreciate it

Rated 5 out of 5 stars

Attention to detail

Attention to detail. Nothing too much trouble. Personal service. A quality service from a quality company with quality people.

14 March 2025
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Reply from East Durham Funeral Service ltd

Thank you George, that's very kind of you to say

Rated 5 out of 5 stars

Our experience with East Durham…

Our experience with East Durham Funeral service was absolutely outstanding from start to finish. Throughout a very difficult time, they were patient, kind, very helpful, understanding and there was absolutely nothing they couldn’t help with. Our lovely mum was laid to rest in the most dignified and respectful way. Their communication and customer service throughout the whole process was fantastic. We cant thank them enough.

24 February 2025
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Reply from East Durham Funeral Service ltd

Thank you for taking the time to leave such kind feedback, we really appreciate it

Rated 5 out of 5 stars

Can't thank East Durham Funeral…

Can't thank East Durham Funeral services enough for giving my dad the best send off From the first meeting with Tom you knew you were in good hands He covered everything without being pushy.
We were kept updated via email from Ellen and on the day everything was perfect. They organised beautiful flowers and an amazing catering for the wake. The procession to the crem was timely and tastefull,the cars were pristine! The undertaker was immaculate very professional and very helpful.She did an amazing job at leading us through the day. Would recommend this service as they are so helpful when you are feeling a little lost Thank You

12 February 2025
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you Jackie, we really appreciate your kind review

Rated 5 out of 5 stars

Very friendly & professional

Very friendly & professional, Ellen was always reassuring myself and my brother that my mam would be well looked after and made sure everything ran smoothly for us she was very caring and helped put our minds at ease a little with everything we have going on we were well looked after & carnt thank them all enough for all the help and care from start to finish.

13 January 2025
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you Hayley, that's really kind of you. We really appreciate it

Rated 5 out of 5 stars

Very happy to recommend East Durham…

Very happy to recommend East Durham Funeral Services. At a very difficult time, when it’s hard to know what to do, and how to do it, I was guided through everything. Managed to sort out all arrangements by phone & messaging .
Dealt solely with Ellen. Whole process smooth, and happy with outcome, and cost.

29 January 2025
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you very much, really really do appreciate your feedback

Rated 5 out of 5 stars

Funeral of the late Joan Noble

East Durham Funeral Services helped us arrange my late mother’s funeral. I can’t praise them enough for the care and compassion shown to mam, my family and I. Ellen, Charlotte, Tracey and the rest of the staff were so professional and everything was carried out with a great deal of dignity. Everything mam wished for they arranged and planned perfectly. We Couldn’t have asked for a better service and would highly recommend East Durham Funeral Services to take care of your loved ones. Thank you again

23 January 2025
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you for the recommendation and lovely review, we all really appreciate it

Rated 5 out of 5 stars

Exceptional professionalism and compassionate care

We couldn't of picked a better company.
Tom and Ellen couldnt have looked after our son Craig any better whilst in their care.
Your kindness and attention to detail made a challenging time more bearable and brought us comfort when we needed it most

16 December 2024
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you Marilyn xx

Rated 5 out of 5 stars

East Durham funeral service did a…

East Durham funeral service did a wonderful job in taking care of our mother , nothing was a problem . Ellen was very professional and attended to our needs, nothing we asked was a problem. And on the funeral day Charlotte looked after us very well , all in all a very professional service and would not hesitate to use them again . Thank you to all involved . Xx

19 December 2024
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you, we really appreciate the feedback xx

Rated 5 out of 5 stars

From the first point of contact to…

From the first point of contact to completion the staff, especially Ellen at East Durham Funeral Service were so supportive and helpful in guiding me through the process. They were efficient, empathetic and totally professional throughout. I would not hesitate to recommend East Durham Funeral Services to anyone.

9 December 2024
Unprompted review
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Reply from East Durham Funeral Service ltd

Thanks for taking the time to leave this review, we really appreciate it!

Rated 5 out of 5 stars

At such a heartbreaking time when we…

At such a heartbreaking time when we lost our beloved husband/Dad. East Durham took all the stress away and took care of everything and offered a first glass service. We were kept informed every step of the way. Ellen, Tom and all the staff have been amazing. My dad had such an amazing sent off and he was looked after in a very dignified way. I don’t know how we have coped without all the help and respect we received from all the staff. We can certainly recommend East Durham to look after your love ones who have passed away. Once again thank to all the staff ❤️

3 January 2025
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you we really appreciate the time taken to leave such a kind review

Rated 5 out of 5 stars

East Durham funeraldirectorsand…

East Durham funeraldirectorsand staff,we're very helpful for my mams funeral ,the late shirley Armstrong, went out of there way to take the stress away did everything for us ,most grateful would have been lost without them ,thanks From ,Alan,susan,and Dot,xx

3 January 2025
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you for taking the time to leave this review, we really appreciate it

Rated 5 out of 5 stars

Excellent professional service the…

Excellent professional service the whole team guided me through the whole process, no pressure and done everything I asked for to provide my brother a lovely send off. Highly recommended using this family run buisness

12 December 2024
Unprompted review
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you for taking the time to leave such lovely feedback, We really appreciate it xx

Rated 5 out of 5 stars

At a heartbreaking time for our family…

At a heartbreaking time for our family losing my lovely dad, East Durham did everything. We never had to stress about anything they took care of it all. Everyone at the funeral home were so caring. Ellen especially was brilliant.

12 November 2024
Unprompted review
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you for the kind words. We really appreciate the feedback xx

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