Tried to make a reservation for a restaurant in France. This company came up as an option to book a table. Never read anything about subscribing to a monthly fee. Now I see there has been a... See more
Company replied
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Platform helps book reservations, etc. If have issues with billing or monthly payments, their team was quick to assist. Much appreciated.
Company replied
The customer service itself was good. The staff were helpful and sent me multiple forms of confirmation when they were able to get an exact driver and time. The taxi however never arrived. When... See more
I used the service once and it was efficient plus the follow up call was a bonus. It is not the type of service I have needed before or will possibly need in the future.
Company replied
3.7
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 month
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Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello Leac,
Thank you very much for your positive feedback! We're delighted that our service met your expectations. Your satisfaction is our priority, and we're glad we could contribute to a pleasant experience for you.
We will pass on your feedback to our concierge, who will be delighted to hear about it!
We look forward to seeing you soon for more bookings!
Nora from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Ensuring that I was aware of the…
Ensuring that I was aware of the reservation.
7 March 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello Pamela,
Thank you very much for your comment! We're delighted to hear that you were satisfied with our service. Your satisfaction is at the heart of our mission, and we're delighted to have been able to meet your expectations.
We look forward to seeing you again soon for new bookings!
Nora from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Absolute scam
Absolute scam. Tells you to pay 1 cent and doesn't tell you it's a subscription service. Even acts for restaurants that don't do reservations; that's how you know it's a scam. Fraudulent, should be embarrassed anyone who works there or made it.
4 March 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello Caolan,
We're very sorry you've had a negative experience. We take this type of accusation very seriously and would like to clarify the situation.
Easy Rsv is a concierge service that provides a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly indicated on our website: reservations are subject to confirmation by the restaurant. In no way do we pretend to be the restaurant itself, and our aim is to simplify your life by offering you a personalized service.
Our service begins with a 3-day trial period at €0.01, followed by a monthly subscription that can be cancelled at any time, and above all, a money-back guarantee!
Subscription details are clearly stated on our website on several occasions, with a checkbox to confirm your consent. What's more, to avoid any confusion, we send SMS messages and emails as soon as you sign up, reminding you of our terms and conditions and introducing the service.
If you have any problems with your subscription, cancellation or refund, please contact us. We are at your disposal to resolve any confusion and will refund you if necessary, without hesitation.
Your satisfaction is our priority, and we look forward to regaining your trust.
Yours sincerely,
Nora from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hidden subscription service
Hidden subscription service: they will make you pay 1cent to make an online reservation for a restaurant, which will then transform into a 50 euro monthly subscription (of course, when you are making a reservation on your phone, you don't read the terms of services for what seems to be a simple transaction fee).
It took me 2 months to discover the subscription and I can only be reimbursed half of this - knowing that the only reservation I ever tried processing with them was unsuccessful (they called me to say the reservation wasn't responding, which led me to make reservations elsewhere, and then the initial restaurant called me 3 times that night to ask me where I was.. the reservation had indeed been confirmed. A real mess)
24 December 2024
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello Elodie,
About the subscription :
Easy Rsv offers a personal assistant available 7 days a week to help you with all your reservations: restaurants, cabs, hotels, travel, shows, and much more.
Our service starts with a 3-day trial at €0.01, then continues with a monthly subscription of €49. You can cancel at any time, and we offer a money-back guarantee!
Subscription details are clearly indicated on our website, and are highlighted at every stage of the sign-up process, including a checkbox. We also send SMS messages and emails every day following your subscription to remind you of our terms and conditions and introduce you to the service.
About the restaurant reservation:
We are very sorry to hear that we were unable to fulfill your request for a restaurant reservation. We fully understand your disappointment and share your frustration.
At Easy Rsv, our mission is to simplify your reservations by searching for the best options available. It is important to note that, as indicated on our website, you have made a reservation request with us and not a direct booking. Reservation confirmation is subject to restaurant availability.
When we receive a request, we do our utmost to obtain a rapid response from the restaurant. However, we cannot guarantee availability until the restaurant confirms the reservation. We sincerely regret that this did not work out this time and we take your feedback very seriously to improve our service in the future.
Our subscription includes a money-back guarantee. We therefore encourage you to contact us so that we can resolve the problem, ensure that everything has been handled correctly and, if necessary, try to compensate for any inconvenience.
Our customer service team is at your disposal to answer your queries as quickly as possible, and will call you back in the event of unavailability.
Sincerely,
Nora de Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
Read the terms and conditions
After accidently signing up whilst on holiday in France we noticed several monthly payments had left our account. After a couple of emails and a phone call they were really understanding that we had not understood the subscription process due to a language barrier and refunded 4 payments.
15 August 2024
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello Samantha,
We sincerely apologize for any confusion regarding our concierge service.
Easy Rsv provides a personal assistant, available 7 days a week, to help you with all your reservations: restaurants, cabs, hotels, travel, shows, and more.
Every day, we help our customers save time on their bookings and provide tips to simplify their daily lives.
Our service starts with a 3-day trial at €0.01, and continues with a €49 monthly subscription, cancellable at any time, and of course, with a money-back guarantee!
Subscription details are clearly and repeatedly indicated on our website, including a checkbox to confirm your consent. What's more, to avoid any confusion, we send SMS messages and emails as soon as you sign up to remind you of our conditions and explain the service.
Rest assured, however, that our subscription comes with a money-back guarantee. To recover your account and process your refund, please contact us.
Our customer service team will be happy to answer your queries as quickly as possible, and will call you back if we are unavailable.
Best regards,
Nora from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Caution. Don't tell them your card details
I can only confirm the previous reviewers. The restaurant where I wanted to make a reservation via Easy-RSv has no contact with the company at all. The restaurant only accepts reservations in person or by telephone. There was no mention of fees in the SMS, the confirmation email only mentioned a three-day (!) test phase. Since I have never used any additional services, there is no basis for a charge of more than 49 euros on my credit card. Too bad I fell for it.
11 February 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello Christian,
We're very sorry you've had a negative experience. We take this type of accusation very seriously and would like to clarify the situation.
Easy Rsv is a concierge service that provides a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly indicated on our website: reservations are subject to confirmation by the restaurant. In no way do we pretend to be the restaurant itself, and our aim is to simplify your life by offering you a personalized service.
Our service starts with a 3-day trial period at €0.01, followed by a €49 monthly subscription, cancellable at any time, and above all guaranteed satisfaction or your money back!
Subscription details are clearly stated on our website on several occasions, explicitly and with a checkbox to confirm your consent. What's more, to avoid any confusion, we send SMS messages and emails as soon as you sign up, reminding you of our terms and conditions and introducing the service.
If you have any problems with your subscription, cancellation or refund, please contact us. We are at your disposal to resolve any confusion and will refund you if necessary, without hesitation.
Your satisfaction is our priority, and we look forward to regaining your trust.
Yours sincerely,
Nora from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Will Charge Your Card Without Letting You Know
I just received notification from my credit card company that I have been charged by this service not having received any details that this would be the case. I should have the reviews prior to using the service. Be cautious engaging with this company.
17 February 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
Bonjour,
Merci beaucoup pour votre chaleureux commentaire ! Nous sommes ravis d'apprendre que notre service vous a donné entière satisfaction. Votre satisfaction est au cœur de notre mission, et nous sommes heureux d'avoir pu répondre à vos attentes.
Au plaisir de vous retrouver très bientôt pour de nouvelles réservations !
Nora de Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
Thank you for the prompt call back…
Thank you for the prompt call back Melissa. We look forward to seeing you tonight
12 February 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello Karen,
Many thanks for your positive feedback! We're delighted that our service met your expectations. Your satisfaction is at the heart of our commitment, and we are happy to have been able to offer you a pleasant experience.
We hope to see you soon for more bookings!
Lucie from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
I have no idea when I subscribe this…
I have no idea when I subscribe this service, wasting 41 pounds with no reason. I am really upset!
28 January 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Easy Rsv provides a personal assistant, available 7 days a week, to help you with all your reservations: restaurants, cabs, hotels, travel, shows, and more.
Every day, we help our customers save time on their bookings and provide tips to simplify their daily lives.
Our service starts with a 3-day trial at €0.01, followed by a €49 monthly subscription, cancelable at any time, and of course, with a money-back guarantee!
Subscription details are clearly and repeatedly indicated on our website, including a checkbox to confirm your consent. What's more, to avoid any confusion, we send SMS messages and emails as soon as you sign up to remind you of our conditions and explain the service.
Rest assured, however, that our subscription comes with a money-back guarantee. To recover your account and process your refund, please contact us.
Our customer service team will be happy to answer your queries as quickly as possible, and will call you back if we are unavailable.
Best regards,
Nora from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Reply from Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
Bonjour Lucas,
Merci beaucoup pour votre chaleureux commentaire ! Nous sommes ravis d'apprendre que notre service vous a donné entière satisfaction. Votre satisfaction est au cœur de notre mission, et nous sommes heureux d'avoir pu répondre à vos attentes.
Au plaisir de vous retrouver très bientôt pour de nouvelles réservations !
Nora de Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
SCAM - useless conciergerie services
BE CAREFUL, I was unknowingly signed up for this conciergerie service in my hometown in France! I wanted to reserve a table at a local restaurant. I entered my bank card number for a 0.01euros. Thinking this was the reservation platform for the reservation. The reservation was confirmed later in the day by the restaurant themselves. The Easy-rsv system must have made a request on my behalf. It is a total scam, and Easy Rsv is not affiliated to the restaurant. I was later charged 49euros for their services. I called the number on the emails sent to me and managed to unsubscribe for their services and get a reimbursement for the 49 euros. I should see the credit in my account in 5-10 days. This company hijacks your google search, and pretends to be the restaurant, taxi, hotel reservation service. BE AWARE OF THIS SCAM
4 January 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello,
We are very sorry that you have had a negative experience. We take this type of accusation very seriously and would like to clarify the situation.
Easy Rsv is a concierge service that provides a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly indicated on our website: reservations are subject to confirmation by the restaurant. In no way do we pretend to be the restaurant itself, and our aim is to simplify your life by offering you personalized service.
Our service starts with a 3-day trial at €0.01, followed by a €49 monthly subscription, cancellable at any time, and above all guaranteed satisfaction or your money back!
Subscription details are clearly stated on our website several times, explicitly and with a checkbox to confirm your consent. In addition, to avoid any confusion, we send SMS messages and emails as soon as you sign up to remind you of our terms and conditions and introduce the service.
If you have any problems with your subscription, cancellation or refund, please contact us. We are at your disposal to resolve any confusion and will refund you if necessary, without hesitation.
Your satisfaction is our priority, and we look forward to regaining your trust.
Yours faithfully,
Nora from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Reply from Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
Bonjour,
Merci infiniment pour votre retour positif ! Nous sommes ravis d'apprendre que notre service vous a pleinement satisfait. Votre satisfaction est notre priorité, et nous sommes heureux d'avoir répondu à vos attentes.
Au plaisir de vous retrouver pour vos prochaines réservations !
Elias de Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
Merci Antonin
3 January 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
Bonjour,
Merci beaucoup pour vos gentils mots ! Nous sommes ravis de savoir que notre service a été à la hauteur de vos attentes. Votre satisfaction est primordiale pour nous, et nous sommes heureux d'avoir pu vous satisfaire pleinement.
Votre commentaire sera partagé avec notre concierge, qui en sera très touché !
Au plaisir de vous revoir très bientôt pour de nouvelles réservations !
Emilie de Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
Marc was very helpful resolving my dispute.
Marc was very helpful resolving my dispute. He was kind enough to speak English with me and I am very appreciative.
4 December 2024
Unprompted review
Reply from Easy Rsv
Bonjour,
Merci beaucoup pour votre retour positif ! Nous sommes ravis de savoir que notre service a répondu à vos attentes. Votre satisfaction est notre priorité, et nous sommes heureux d'avoir pu contribuer à une expérience agréable pour vous.
Nous allons transmettre votre avis à notre concierge, qui sera enchanté d'apprendre cela !
Au plaisir de vous retrouver bientôt pour de nouvelles réservations !
Martine de Easy Rsv
Service not needed
The service and follow up from the company is good and pleasant. But I was not aware that I was committing to a €49 per month subscription and do not need this so have cancelled it.
19 November 2024
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
Hello,
We sincerely apologize for any confusion related to our concierge service.
Easy Rsv provides you with a personal assistant, available 7 days a week, to assist with all your bookings: restaurants, taxis, hotels, travel, shows, and more.
Every day, we help our clients save time on their bookings and offer advice to simplify their daily lives.
Our service begins with a 3-day trial period at €0.01, followed by a subscription of €49 per month, cancellable at any time, and of course, we offer a satisfaction guarantee or a refund!
The details of the subscription are clearly and repeatedly outlined on our website, including a checkbox to confirm your consent. Additionally, to avoid any confusion, we send SMS and email notifications upon registration to remind you of our terms and explain the service.
Rest assured, our subscription is satisfaction guaranteed or refunded. To retrieve your account and request a refund, please contact us by phone at 01 89 71 69 04 or by email at contact@easy-rsv.com.
Our customer service team will be happy to assist with your requests as quickly as possible and will get back to you in case of unavailability.
Best regards,
James from Easy Rsv
Reply from Easy Rsv
Bonjour,
Merci beaucoup pour vos gentils mots ! Nous sommes ravis de savoir que notre service a été à la hauteur de vos attentes. Votre satisfaction est primordiale pour nous, et nous sommes heureux d'avoir pu vous satisfaire pleinement.
Votre commentaire sera partagé avec notre concierge, qui en sera très touché !
Au plaisir de vous revoir très bientôt pour de nouvelles réservations !
Manon de Easy Rsv
Scam company - Beware
I never agreed to a subscription, I simply used the contact form to book a taxi. A single taxi. I have been charged for the most expensive subscription monthly, which I never agreed to.
REFUND MY MONEY. This is a total scam.
Edit: Spoke to Elisa, a manager at Easy RSV and she refunded my money after a conversation. She listened well, was pleasant to talk to and her resolution was good personally, but I would not recommend this company regardless and I think their practices of subscribing to the most expensive model are unclear to the consumer.
1 September 2024
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
Hello,
We sincerely apologize for any confusion related to our concierge service.
Easy Rsv provides you with a personal assistant, available 7 days a week, to assist with all your bookings: restaurants, taxis, hotels, travel, shows, and more.
Every day, we help our clients save time on their bookings and offer advice to simplify their daily lives.
Our service begins with a 3-day trial period at €0.01, followed by a subscription of €49 per month, cancellable at any time, and of course, we offer a satisfaction guarantee or a refund!
The details of the subscription are clearly and repeatedly outlined on our website, including a checkbox to confirm your consent. Additionally, to avoid any confusion, we send SMS and email notifications upon registration to remind you of our terms and explain the service.
Rest assured, our subscription is satisfaction guaranteed or refunded. To retrieve your account and request a refund, please contact us by phone at 01 89 71 69 04 or by email at contact@easy-rsv.com.
Our customer service team will be happy to assist with your requests as quickly as possible and will get back to you in case of unavailability.
Best regards,
Lia from Easy Rsv
Staff lovely but taxi never showed up.
The customer service itself was good. The staff were helpful and sent me multiple forms of confirmation when they were able to get an exact driver and time.
The taxi however never arrived. When getting into contact with my driver I was informed he had not been booked for my journey leaving me stranded. I attempted to get a taxi with other companies but none were available.
If you have anything time sensitive to attend to like I did, especially early in the morning (I was left outside at 3:50am waiting) do not use this company. I received no notice that my taxi would not be coming and had to scramble to find alternative means.
5 October 2024
Unprompted review
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