easyauto123.com.au Reviews 139

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the staff to be patient, friendly, and professional, often going above and beyond to assist with purchases and provide clear communication. The overall user experience was frequently described as easy, relaxing, and stress-free, with many appreciating the non-pressured environment and quick processing of car purchases. However, some customers also noted significant issues with customer service, including lack of responsiveness, condescending attitudes, and poor organization, leading to wasted time and frustration. There were also concerns regarding product quality, with reports of cars having mechanical issues that were not disclosed or properly addressed, and some vehicles not being cleaned or prepared as promised.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising the helpfulness, knowledge, and... See more

Service

Customers had ambiguous experiences with service, with some reporting deeply concerning issues such as... See more

Product

Users describe ambiguous interactions with product, with many customers expressing significant... See more

Customer service

People report ambiguous experiences with customer service, with many reviewers praising the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the car-buying process easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Devonport branch, Dealt with Iain - very patient, answered all my questions about the car and if he didn't know found out. Even though at the first chat told him I was probably wasting his time he... See more

Company replied

Rated 5 out of 5 stars

Purchased our second car from Easyauto123 It was actually an easy and relaxing purchase experience. Great range of vehicles available, staff gave us room to see vehicles inside our budget without pre... See more

Company replied

Rated 5 out of 5 stars

I had a great experience dealing with Autoeasy123. The sales team and admin staff were great! They got me my car super quick and organised tint at short notice so I could get in the road sooner!... See more

Company replied

Rated 5 out of 5 stars

My daughter needed a reliable car, so we purchased a pre‑loved MG3 from Easyauto123 Mile End. Our salesman, Brad Teng, was extremely helpful and made the whole process simple and stress‑free. Af... See more

Company replied


3.7

Average

TrustScore 3.5 out of 5

139 reviews

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1-star

Replied to 23% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great to be able to look around at all…

Great to be able to look around at all sorts of cars with out any pressure from sales people also very helpful staff

15 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for your kind words! We’re so glad you enjoyed being able to explore our cars at your own pace. Our team loves helping customers and making the experience as easy and pressure-free as possible.

We really appreciate your feedback and hope to see you back soon!

Rated 1 out of 5 stars

This was by far the worst experience I…

This was by far the worst experience I have ever had at buying a vehicle. The whole ordeal made me wish I had never put a deposit down. The salesman Lorik Jalopi was not very helpful he wouldn’t ring back with any updates and no one seem to know what was going on with our vehicle. My car was surposed to be detailed and it hadn’t been done. They make you make an appointment but make you wait for over 30mins to be seen.
Over all not very happy with the service and won’t use EasyAuto 123 again

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Great staff and very professional kept…

Great staff and very professional kept it easy and made me feel like I was making the right decision

11 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks for the great feedback! We're so glad to hear the team made everything easy and helped you feel confident in your decision. Enjoy your new car, and we really appreciate you choosing easyauto123!

Rated 5 out of 5 stars

The team at Mile End they were great…

The team at Mile End they were great and friendly throughout the application process,and they loving people.

10 October 2025
Unprompted review
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Reply from easyauto123.com.au

Thanks so much for your lovely feedback! We’re so glad to hear the Mile End team made the process smooth and friendly for you. They’ll be thrilled to know you enjoyed the experience — wishing you many happy drives ahead!

Rated 5 out of 5 stars

Great customer service

Great customer service, very knowledgeable and very friendly

10 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks so much for your kind words! We’re thrilled to hear you had a great experience with our friendly and knowledgeable team. Enjoy your new car!

Rated 5 out of 5 stars

Sharna & Mitch are Amazing

Sharna and Mitch had perfect communication and attention to detail. They both proactively assisted me when I had questions and were prompt with letting me know updates. My experience with both of them definitely made me feel confident about buying my first vehicle.

4 October 2025
Unprompted review
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Reply from easyauto123.com.au

Thank you so much for your wonderful feedback!
We’re thrilled to hear Sharna and Mitch made your first car-buying experience such a positive one. Their communication and care really do make all the difference! Enjoy your new car and welcome to the easyauto123 family.

Rated 5 out of 5 stars

Sharna was amazing!

Sharna was amazing!

Great service and was so lovely to deal with

4 October 2025
Unprompted review
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Reply from easyauto123.com.au

Thank you so much for your kind words!
We’re so glad you had a great experience and found Sharna amazing to deal with. Enjoy your new car and thanks for choosing easyauto123!

Rated 5 out of 5 stars

Great Experience

Straight forward, transparency. Great manager and staff, who truly look after you. Matt, Lydia, Miriam and Gergis, thank you. 3rd car this year we as a family have purchased from easyauto123.
AAAAAAAAAA++++++++++

4 October 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Wow — three cars in one year!
Thank you so much for your incredible support and kind words. Matt, Lydia, Miriam, and Gergis will be thrilled to hear your feedback. We’re so glad you’ve had such great experiences with the team — your loyalty means the world to us!

Rated 5 out of 5 stars

Great experience with Killian and…

Great experience with Killian and Patrick, really good coffee and super efficient. Would definetely go back again

18 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks so much for your kind words! We’re thrilled you had a great experience with Killian and Patrick—and enjoyed the coffee too. We’d be happy to welcome you back anytime!

Rated 5 out of 5 stars

Smooth and Easy

Very smooth and easy experience - would definitely buy another car from this company

26 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for your wonderful feedback! We’re so glad your experience was smooth and easy, and we’d be delighted to help you again when you’re ready for your next car.

Rated 5 out of 5 stars

Great service from easyauto123

Great service from easyauto123. I had a great experience

11 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for your kind words! We’re so pleased you had a great experience with easyauto123, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Super simple process

Super simple process, dealt with Ron, he and the team were flexible with pricing and did everything to accommodate my needs financially. Would 100% recommend.

30 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for your fantastic review! We’re thrilled Ron and the team could make the process simple and accommodate your needs. We really appreciate your recommendation!

Rated 4 out of 5 stars

Good customer service

Good customer service
Jesse has been a very helpful and has also gone above and beyond to make buying my first car an enjoyable experience

30 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks so much for sharing your experience! We’re delighted to hear Jesse was able to make your first car purchase smooth and enjoyable. Buying your first car is such an exciting milestone, and we’re glad Jesse went above and beyond to support you along the way. Enjoy the drive!

Rated 5 out of 5 stars

Pam and Erol were great to deal with

Pam and Erol were great to deal with, very welcoming and professional. Would definitely buy from here again!

29 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you so much for your kind words! We’re thrilled to hear that Pam and Erol made your experience welcoming and professional. We look forward to seeing you again in the future!

Rated 5 out of 5 stars

Thank you so much the seller was very…

Thank you so much the seller was very friendly and helpful

29 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for your lovely feedback! We’re so glad to hear the team was friendly and helpful—it means a lot to us.

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff

29 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks so much for your kind words! We’re thrilled to hear our team made the experience friendly and helpful for you. Enjoy your new car!

Rated 5 out of 5 stars

Great easy service and very helpful

Great easy service and very helpful. Great team. Lydia was very helpful.

29 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for the lovely feedback! We’re so glad to hear the process was smooth and easy for you. We’ll be sure to pass on your kind words to Lydia and the team – they’ll be thrilled to know they made a difference. Enjoy your new car and thanks again for choosing easyauto123!

Rated 5 out of 5 stars

Very easy process

Very easy process, very easy going staff

27 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks for your feedback! We’re glad to hear the process felt easy and the team made you feel comfortable. Enjoy your new car!
easyauto123

Rated 5 out of 5 stars

Adelaide car dealership

In Adelaide, the Easyauto123 is located at the Mile End. All the staff are very patient, friendly and professional. Sometimes, I text messages to them and they reply to me immediately with big passion. I am so happy to buy a car from them with lowest price guarantee.

18 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for sharing your experience! We’re so glad to hear our easyauto123 Mile End team could make the process smooth, friendly, and professional for you. We’ll be sure to pass along your kind words to the staff. Enjoy your new car and the peace of mind that comes with our lowest price guarantee!
easyauto123

Rated 5 out of 5 stars

Great experience

Great experience! The car was lovely and customer service was amazing. Everything was straight forward and easy no hassles. Thanks!

27 September 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you so much for the kind words! We’re thrilled to hear you had such a smooth and hassle-free experience and are loving your new car. Enjoy the ride !
easyauto123

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