Easy Auto Reviews 

2,395
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and attentive, making the entire process smooth and stress-free. Many appreciate the exceptional customer service, noting how the team listens to their needs and goes the extra mile to accommodate them. People also highlight the wide selection of quality vehicles and the ease of the purchasing experience, often returning for multiple purchases. However, some customers also noted a stressful process, mentioning hidden fees and instances where they felt customer service was unhelpful or unresponsive.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, often praising the staff for being polite, professional, and... See more

Product

Customers consistently note positive experiences with product, often expressing happiness with their... See more

User experience

Customers report overwhelmingly positive and smooth experiences, often highlighting the ease of the buying... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting great experiences and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These folks are real and down to earth. They work with their other lots and will get you the vehicle you want, unlike drivetime and their doodoo cruisers. As an added bonus they have great movie t... See more

Rated 5 out of 5 stars

It was a totally different experience. They didn't keep you there all day, went over all the details one by one. Stopped and asked if I had any questions during the process. Very friendly environment.... See more

Rated 5 out of 5 stars

Jesse Ball was awesome helping me with finding a car that suits my needs. I would recommend Jesse to any of my friends that are looking for a vehicle. This was my second vehicle that I've purchase a... See more

Rated 5 out of 5 stars

This is my 2nd purchase with Easy auto and I couldn't be happier. The team listened to.my wants and needs and made it happen for me once again! Jesse was super friendly and informative thru the whol... See more


Company details

  1. Car dealer
  2. Motor vehicle dealer

Written by the company

We are a locally based, family owned business. Our family has been in the automobile and auto-finance business since 1911. Easy Auto was started in 1991 in Cleveland, Tennessee. We now have additional locations in Chattanooga, Murfreesboro, and Knoxville, Tennessee, as well as in Rome and Dalton, Georgia. We Specialize in Second Chances. We understand that bad things happen to good people, so we make our financing decisions differently than banks or franchised car dealerships. Easy Auto is known as one of the leading buy here pay here used car dealerships in our area, while offering a new car buying experience along the way. We report to all three major credit bureaus. We want to help people with bad credit, no credit, bankruptcies, and repossessions re-establish themselves. We have never sold any of our accounts, so our customers deal with us from the first payment to the last and we get to know our customers along the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,395)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would recommend them to everyone

I would recommend them to everyone. Fixed any issue I had and went above and beyond to ensure I was taken care of. They do not just throw you in a car and leave everything on you. Absolute professionals and care about putting you in a good car.

7 February 2025
Rated 4 out of 5 stars

super helpful

They remembered me and were super helpful as always Nate did everything he could to get us into my new to me Jeep Wrangler Sahara unlimited

26 January 2025
Rated 5 out of 5 stars

Great People

Was in a bind with a POS car we bought a few years back and contacted them about a vehicle. We drove away same day in a bigger and more reliable vehicle.

13 January 2025
Rated 5 out of 5 stars

The sales representative Chandler was…

The sales representative Chandler was amazing this is the second car he has sold us and Sam is amazing these two go way above and beyond to satisfy there customers me and my husband recommended these two for anyone who is looking to buy a car or just to talk to about a car these two are wonderful.

22 January 2025
Rated 5 out of 5 stars

I had a great experience with Easy…

I had a great experience with Easy Auto, this is the fourth vehicle I have purchased from them.Cody made it really easy. I even found the car that I wanted online that was on another lot and he had it delivered to Dalton for me.

16 January 2025
Rated 5 out of 5 stars

It was the easiest process my husband…

It was the easiest process my husband and I have had.. we had been looking and went other places but due to credit problems we had no luck until my husband contacted Easy Auto. Most of the process was done over the phone and that in its self was so helpful. He spoke with Juan on the phone and he helped everything go through smoothly. We were approved and went in and picked the car we wanted and it is awesome, Aaron then was able to help us the rest of the way and he was awesome and paperwork and all was so easy and quick . We are extremely happy with this place and would recommend it to everyone.

21 December 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look