Easy Auto Reviews 

2,395
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and attentive, making the entire process smooth and stress-free. Many appreciate the exceptional customer service, noting how the team listens to their needs and goes the extra mile to accommodate them. People also highlight the wide selection of quality vehicles and the ease of the purchasing experience, often returning for multiple purchases. However, some customers also noted a stressful process, mentioning hidden fees and instances where they felt customer service was unhelpful or unresponsive.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, often praising the staff for being polite, professional, and... See more

Product

Customers consistently note positive experiences with product, often expressing happiness with their... See more

User experience

Customers report overwhelmingly positive and smooth experiences, often highlighting the ease of the buying... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting great experiences and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These folks are real and down to earth. They work with their other lots and will get you the vehicle you want, unlike drivetime and their doodoo cruisers. As an added bonus they have great movie t... See more

Rated 5 out of 5 stars

It was a totally different experience. They didn't keep you there all day, went over all the details one by one. Stopped and asked if I had any questions during the process. Very friendly environment.... See more

Rated 5 out of 5 stars

Jesse Ball was awesome helping me with finding a car that suits my needs. I would recommend Jesse to any of my friends that are looking for a vehicle. This was my second vehicle that I've purchase a... See more

Rated 5 out of 5 stars

This is my 2nd purchase with Easy auto and I couldn't be happier. The team listened to.my wants and needs and made it happen for me once again! Jesse was super friendly and informative thru the whol... See more


Company details

  1. Car dealer
  2. Motor vehicle dealer

Written by the company

We are a locally based, family owned business. Our family has been in the automobile and auto-finance business since 1911. Easy Auto was started in 1991 in Cleveland, Tennessee. We now have additional locations in Chattanooga, Murfreesboro, and Knoxville, Tennessee, as well as in Rome and Dalton, Georgia. We Specialize in Second Chances. We understand that bad things happen to good people, so we make our financing decisions differently than banks or franchised car dealerships. Easy Auto is known as one of the leading buy here pay here used car dealerships in our area, while offering a new car buying experience along the way. We report to all three major credit bureaus. We want to help people with bad credit, no credit, bankruptcies, and repossessions re-establish themselves. We have never sold any of our accounts, so our customers deal with us from the first payment to the last and we get to know our customers along the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,395)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got the car I wanted

Let me say if you need a ride go see Mary!! This is the first car lot I actually felt like I honestly got the car I wanted! Most car lots will give you options but you don't really get what you want you kind of have to settle. Mary made sure I was able to get my Jeep!! I was able to see the difference in pricing between the two I liked and Ultimately was able to get the one my heart was set on! She was amazing, Kind, Professional and Very sweet with my kids! I definitely recommend going here and doing business with Mary!!

18 March 2025
Rated 5 out of 5 stars

Neve gave up

Well Robert worked with me off and on fire a period of over 3or4 months and overall he got mean not just any car but he got me in the car I wanted he never one time tried to push me into a car or a deal that I didn't really want

5 March 2025
Rated 5 out of 5 stars

Victor

Victor, made it great he was very helpful. He really makes the company great with his personality and willingness to make sure you understand the process of everything!!

4 March 2025
Rated 1 out of 5 stars

I am very disappointed in this company

I am very disappointed in this company, I came into the Chattanooga Tennessee store and was trying to get a motorcycle, the total value of the motorcycle was about $10,000 and I was willing to put down $2000 which is 20% of the bike, Steve Snyder is amazing. He was the one who was trying to help me. He’s been there with the company for quite a while my credit score sucked. I’m not gonna lie, but I had proof of income making $30,000 in 2024. And I had proof that with my job at La-Z-Boy I have already made $6800 this year, therefore I was really trying to get my buddy Steve Snyder a sale but easy auto came back with me having to put down $3200 which is ridiculous, I hope people learn from this

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Zach Cross at Easy Auto

This company hands down has grown to meet the needs of its consumers exponentially over the last 11 years I’ve had the pleasure of working with them! The guys Zach, Chandler and Sam best sales team ever!!!!

18 February 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look