Easy Auto Reviews 

2,395
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and attentive, making the entire process smooth and stress-free. Many appreciate the exceptional customer service, noting how the team listens to their needs and goes the extra mile to accommodate them. People also highlight the wide selection of quality vehicles and the ease of the purchasing experience, often returning for multiple purchases. However, some customers also noted a stressful process, mentioning hidden fees and instances where they felt customer service was unhelpful or unresponsive.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, often praising the staff for being polite, professional, and... See more

Product

Customers consistently note positive experiences with product, often expressing happiness with their... See more

User experience

Customers report overwhelmingly positive and smooth experiences, often highlighting the ease of the buying... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting great experiences and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These folks are real and down to earth. They work with their other lots and will get you the vehicle you want, unlike drivetime and their doodoo cruisers. As an added bonus they have great movie t... See more

Rated 5 out of 5 stars

It was a totally different experience. They didn't keep you there all day, went over all the details one by one. Stopped and asked if I had any questions during the process. Very friendly environment.... See more

Rated 5 out of 5 stars

Jesse Ball was awesome helping me with finding a car that suits my needs. I would recommend Jesse to any of my friends that are looking for a vehicle. This was my second vehicle that I've purchase a... See more

Rated 5 out of 5 stars

This is my 2nd purchase with Easy auto and I couldn't be happier. The team listened to.my wants and needs and made it happen for me once again! Jesse was super friendly and informative thru the whol... See more


Company details

  1. Car dealer
  2. Motor vehicle dealer

Written by the company

We are a locally based, family owned business. Our family has been in the automobile and auto-finance business since 1911. Easy Auto was started in 1991 in Cleveland, Tennessee. We now have additional locations in Chattanooga, Murfreesboro, and Knoxville, Tennessee, as well as in Rome and Dalton, Georgia. We Specialize in Second Chances. We understand that bad things happen to good people, so we make our financing decisions differently than banks or franchised car dealerships. Easy Auto is known as one of the leading buy here pay here used car dealerships in our area, while offering a new car buying experience along the way. We report to all three major credit bureaus. We want to help people with bad credit, no credit, bankruptcies, and repossessions re-establish themselves. We have never sold any of our accounts, so our customers deal with us from the first payment to the last and we get to know our customers along the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(2,395)

87 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not waist your time with them

Do not waist your time with them. They will lie to you run your credit and drop and try to sale you a care for a high mark up on blue book value that won't last you a year. I have worked with them several times first got a car which never had heat and they refused to fix it till the motor blew on it, leaving us the only option to get another vehicle from them that didn't last 8 months before it died and they refused to work with us then so have spent the last year pay on a loan for a car we no longer have because they even refused to fix it. No do to things changing went to try and work with them again do to lack of options and after a 3 weeks of back and forth I did everything they said and trying to get a can am that was going to be my everyday driver and I did everything they wanted but last minute no we can't work with you .
So completely dishonest, with no ability what so ever to tell you the truth and refused to work try and fix a situation that they are solely responsible for. If you get a vehicle threw them I have you only need it for a short term

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Jessica worked hard to get me approved…

Jessica worked hard to get me approved I have custody of my grandkids and needed away to take them to school. I appreciate the friendly people that works there. Thank you again you don’t realize the stress you tooked off of me, now I go out and worry about bout anything.

1 September 2025
Rated 5 out of 5 stars

It's went Smooth and easy

It's went Smooth and easy . And the Staff was very nice. I have bought 4-5 Vehicles from Easy Auto , I have never had a problem with any of the Cars from Easy Auto . So Thank you for always helping me get a Car .

3 September 2025
Rated 5 out of 5 stars

It was a totally different experience

It was a totally different experience. They didn't keep you there all day, went over all the details one by one. Stopped and asked if I had any questions during the process. Very friendly environment. Definitely will be going back if I need another vehicle in the future.

2 September 2025
Rated 5 out of 5 stars

Easy auto is the best!

We selected easyauto for two reseans, the first was past experience with them and thay treated us right. So it comes down to fare business standards.
The selection of vehicles was a fare cross of manufacturers. With fare market value.

1 September 2025
Rated 5 out of 5 stars

This is my 2nd purchase with Easy auto

This is my 2nd purchase with Easy auto and I couldn't be happier. The team listened to.my wants and needs and made it happen for me once again! Jesse was super friendly and informative thru the whole process. Customer service is just top tier, all the guys stood and all shook hands with me on my way out the door! 👌

29 August 2025
Unprompted review
Rated 2 out of 5 stars

We originally bought a Ford escape…

We originally bought a Ford escape which had some engine issues, and we took it back on day 7 to exchange the vehicle. They made it right, but I just feel that they charge enough to buy a new car, but they sell used cars that almost always have some sort of issue

25 August 2025

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