easyhome Reviews 

693
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 621 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and genuinely helpful throughout the entire purchasing process. Consumers also appreciate the smooth service, flexible options, and efficient delivery when acquiring items like furniture and household appliances. Some reviewers were not happy with unexpected billing discrepancies, delayed orders, and a general lack of proper communication from support. A few people additionally mentioned experiencing long wait times when trying to reach out for updates or attempting to resolve product issues. Others noted frustrations regarding unresponsive agents or problems getting clear answers regarding product returns and account setups.

What people talk about most

Staff

Consumers find staff to be exceptionally friendly, knowledgeable, and accommodating during their visits and... See more

Service

Users describe positive interactions with service, highlighting that everything went well and the staff... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful, patient, and... See more

Product

Reviewers highlight positive aspects of product quality, noting that items like living room sets, stoves, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly staff, helpful service, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman i worked with was energetic, friendly and informed. He made my experience with your store a pleasure. This day and age when saving is harder than every. Your easy set fair pricing he... See more

Company replied

Rated 5 out of 5 stars

My experience was amazing. I originally started dealing with Ridhima and then Cindy the store manager toke over. Both of the lady’s were very patient and explained the process and payments to me... See more

Company replied

Rated 5 out of 5 stars

From my online and phone experience with ish?? R.Ishevanja to the delivery driver KULWINDER..it was the easiest and most pleasant experience I have had with customer service!!Ish did O/T helping me wi... See more

Company replied

Rated 5 out of 5 stars

I was in desperate need of a new livingroom set with a tv and a cool gamer set up for my husband. We had some credit issues in the past leaving us with more debt than we ever wanted to have, but we go... See more

Company replied


Company details

  1. Home Furniture Shop

Written by the company

easyhome provides Canadians with affordable, flexible lease-to-own solutions for furniture, electronics, appliances, and more.


Contact info

  • City Centre Drive 33, L5B 2N5, Mississauga, Canada

  • easyhome.ca

4.6

Excellent

TrustScore 4.5 out of 5

693 reviews

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Asks customers to review

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4.6

All reviews

(693)

650 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome experience would recommend it…

Awesome experience would recommend it to everyone . Great job .

2 July 2026
easyhome logo

Reply from easyhome

Hi Amy, we truly appreciate your positive feedback and are glad we could meet your
expectations. Thank you for choosing easyhome!

Rated 4 out of 5 stars

Easy no hassle..

1 July 2026
easyhome logo

Reply from easyhome

Hi Tony, we truly appreciate your positive feedback and are glad we could meet your
expectations. Thank you for choosing easyhome!

Rated 4 out of 5 stars

By telling you how there procedure went…

By telling you how there procedure went and how they construct there business and it seems to be reasonable and affordable how they operate

1 July 2026
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Reply from easyhome

Hi Natishe, we truly appreciate your positive feedback and are glad we could meet your
expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

It is great because of Branch 2569

It is great because of Branch 2569. I'm honestly really happy to have them represent us because you can tell they truly care about everything that's going on in your life

29 June 2026
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Reply from easyhome

Hi Lynn, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Your easyhome team

Rated 5 out of 5 stars

Easyhome

The people at the desk were helpful and friendly. Answered all my questions, no pressure but informative.

29 June 2026
easyhome logo

Reply from easyhome

Hi Sandra. we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 3 out of 5 stars

Customer service over the phone was…horribly especially on delivery day!

Customer service over the phone was great!
In store was also great!
Delivery was horrible, absolutely horrible.
I explained d that it was moving day, same city only 15 min apart. I asked if I could get a delivery window to ensure some one was there at new location. I was told first delivery the truck would be here at 11:30- 12.00 noon. Great I had some one at the house to meet them. At 1:30 called in to be told that the route was changed give them another hour to hour and a half. At 4:30 called back and was told another hour. If easyhome wants repeat business then Do not lie to their customer. Just be straight up. My time is valuable especially on moving day.

Respectfully
Colin Gordon

27 June 2026
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Reply from easyhome

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-528-3279 so we can look into this right away.

Rated 5 out of 5 stars

Been with them for 20 yrs and very…

Been with them for 20 yrs and very friendly staff

25 June 2026
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Reply from easyhome

Hi Lisa, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

I am a repetitive customer

I am a repetitive customer. Andrew is always very helpful and accommodating. Koodos to you for hiring him ! Right guy in the right job.

27 June 2026
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Reply from easyhome

Hi David, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Maryellen is amazing

Maryellen is amazing, she is so easy to work with explains well and helps set up a plan no matter your situation to get you what you want within your budget!

26 June 2026
Unprompted review
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Reply from easyhome

Hi Daija, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Always friendly service

Always friendly service, easy to make arrangements if needed.

26 June 2026
Unprompted review
easyhome logo

Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

They are amazing people

Every easy to work with and fast with get thing to the house
.

25 June 2026
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Reply from easyhome

Hi Vicki, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars
easyhome logo

Reply from easyhome

Hi Phyllis,

We’re delighted to hear you had a great experience and are glad we could meet your expectations. Thank you for choosing easyhome!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Great work

The staff was amazing

24 June 2026
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Reply from easyhome

Hi Chelsea,

We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easy home

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

The staff was very friendly she was…

The staff was very friendly she was very fast i ordered tv for my husband for father's day and was at my house was the same day and the jantale man who brought the TV he was very friendly too iam so happy with the service I will recommend to all my friends and families about it tthank you very much job weldon ...savita Rowat

22 June 2026
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Reply from easyhome

Hi Savita,

We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easy home

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent

22 June 2026
easyhome logo

Reply from easyhome

Hi Amanda,

We’re delighted to hear you had a great experience and are glad we could meet your expectations. Thank you for choosing easyhome!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Rebecca was wonderful

Rebecca was wonderful. Helped me out with every step, she was very clear and knowledgeable. Great experience all around.

22 June 2026
easyhome logo

Reply from easyhome

Hi Rebecca,

Thank you so much for your kind words. We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Ps5 console

The staff are amazing, and great to work with.

21 June 2026
easyhome logo

Reply from easyhome

Hi Gord,

We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easy home

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Customer service

It was amazing service

21 June 2026
easyhome logo

Reply from easyhome

Hi Lorvly,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Julie was wonderful and very…

Julie was wonderful and very accommodating

21 June 2026
easyhome logo

Reply from easyhome

Hi Wilfred,

Thank you so much for your kind words. We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Sincerely,
Your easyhome team

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