EasyInsure.ca Reviews 

142
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Impossible to get a hold of anyone. Customer service is terrible. Finally got a hold of them for an address change & add an occasional driver and my insurance more than doubled (same postal code) wi... See more

Rated 1 out of 5 stars

If could give 0 stars I would...I applied for a policy ..then after checking everything they updated the policy price which was fine..I accepted the offer ..then never heard anything back from Sonia..... See more

Rated 1 out of 5 stars

Sent me an email addressed to me, with a policy in my name, with a quote for someone I never even heard of, for a vehicle I never owned nor had a license for, senls asking for clarification, weeks lat... See more

Rated 1 out of 5 stars

We bought a CAA Easy insurance policy for our car. Easy Insurance ended the tie up with CAA in a year. When we went to another broker, we got a feedback that insurance is not reflected against my wif... See more

Company details

  1. Insurance agency
  2. also in
  3. Financial advisor

Information provided by various external sources

EasyInsure is Canada’s first ever full-service online insurance broker. Since our inception in 2007, by founders Grant Belanger and Leen Meyer, we have experienced significant growth and are now one of the fastest growing insurance brokerages in Canada. Tens of thousands of individuals and businesses have purchased insurance through us. With our focus expanding beyond personal insurance, we also offer a full suite of commercial insurance products. Some of the largest commercial groups in Canada have chosen us for their insurance needs.


Contact info

1.1

Bad

TrustScore 1 out of 5

142 reviews

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1.1

All reviews

(142)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Completey Ignored when i needed asssistance

Sometime things happen and somethings get misses, and on one occasion this week there was a glitch and a transfer was late causing an nsf payment, so rather then actually answering an email to 1) change a withdrawal date to prevent any further issues and 2) withdraw the funds that day I was completely ignored, and have to spend additional money to courier a cheque half way across the country.

This is not good business, they take three months premium, then when it have an issue they threaten to cancel after two months, the contact in have ignored me. They don't want to take the money to fix the problem, essentially treating extreme poorly.

I will be making sure that everyone I talk to for the liability insurance (that is a lot of people I am in contact with that use this company) to switch when they renew.

I would name names here, but no point when nothing will ever happen, he won't reply, the company does not care about the people that purchase liability insurance and they sure as hell can't be bothered to help.

Go Elsewhere, this is a terrible company to deal with when something happens and you need help.

As I said, I expect nothing to be done, no apologies, no employees being held accountable or this meaning anything.

9 April 2016
Unprompted review
EasyInsure.ca logo

Reply from EasyInsure.ca

Hello,

Thank you for your review, At EasyInsure we strive to improve and provide our clients with the best possible service. Unfortunately, once a payment plan is cancelled for non-payment the third party finance company cannot go back into the account to withdraw additional funds until a reinstatement payment is received via certified funds. This prevents them from incurring additional NSF charges. Due to the fact that we use a third party finance company we must follow their guidelines and regulations. Notice of NSF is provided by an automatic email as well as a letter direct from the finance company via Canada Post, detailing how to make the reinstatement payment within the 10 day grace period. We appreciate your feedback, and as a result of it, we will be looking at additional options with our third party finance company to find a way to better improve the process of dealing with NSF payments. Again, we apologize for not providing you with the level of service you deserve and look forward to the opportunity to provide you with a better experience in the future.

Sincerely,

EasyInsure Support Team

Rated 5 out of 5 stars

EasyInsure = Old school service + modern convenience

The folks at EasyInsure have saved me hundreds of dollars per year. I get old school consultative service on the phone coupled with modern, easy to use online convenience for payment, receipting and certificates/proof of insurance, delivered instantaneously. Perhaps equally important to the dollars saved is the time and peace of mind gained in working with them.

5 April 2016
Unprompted review
Rated 5 out of 5 stars

Service Plus

Very pleased with the quality of the service. Easy to navigate the process. Would recommend to all.

5 April 2016
Unprompted review
Rated 3 out of 5 stars

Did not get any call back for my call.

I did not get any invoice for my payment so far. I tried by phone and emails. But got the worst response. Still waiting for that.
Sorry to say that Customer service is very poor

5 April 2016
Unprompted review
EasyInsure.ca logo

Reply from EasyInsure.ca

Thank you for your feedback,

We would like to apologize for not providing you with a call back and the customer service that you deserve at EasyInsure. Your feedback is extremely valuable to us in improving our customer service experience. We will be using your feedback directly to improve our work flows. Currently these receipts are accessed only through logging into your account, however, based on your feedback and in an effort to improve the ease of doing business with EasyInsure, we will now be sending automatic payment receipts via email at the completion of each transaction.

Again we thank you for your feedback and apologize for the poor service that we provided to you and we look forward to providing you with a better experience in the future.

Sincerely,

EasyInsure Support Team

Rated 5 out of 5 stars

Very Best

I have been with EasyInsure for several years.They make the renewal process very easy and personnel are very friendly. I would highly recommend them.

4 April 2016
Unprompted review
Rated 5 out of 5 stars

good and easy

Like their name these folks are friendly, personable and It's easy to do business with them. The communications and responses are timely and makes the E& O requirements easy to understand and put in place.

4 April 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

I am very happy with this company when it comes to my errors and ommission insurance. The renewal fee's is good and it's so easy to renew on line.

4 April 2016
Unprompted review

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