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EasyMerchant Limited Reviews 2,256

•
TrustScore 4.5 out of 5

4.7

Construction Material Wholesaler
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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the company easy to deal with, praising the professional service and helpful staff. Many highlight the excellent quality of products, such as geotextiles and landscaping membranes, often available in a great range of sizes to prevent waste. The pricing is frequently mentioned as very good and competitive, offering great value for money. Reviewers also appreciate the fast and efficient delivery service, with many orders arriving promptly, sometimes even sooner than expected. However, some people were dissatisfied with delivery times, noting significant delays or unreceived orders, which caused inconvenience for their projects. Additionally, a few customers received damaged items or found issues with product cuts, impacting usability.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery... See more

Product

Reviewers mention positive feedback about product quality, often describing items as good quality, as... See more

Order

Reviewers highlight positive aspects of order, often finding the ordering process easy and the delivery... See more

Service

Clients share positive opinions on service, describing it as fantastic, great, and excellent from start to... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the excellent and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

EasyMerchant = "easy to deal with". A great range of size offerings in Geotextiles, enabling you to buy the exact size you need, rather than wasting unwanted or unused left overs, from a huge sheet t... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate the website for exactly what I wanted, blew away by the quality of the 7 inch guttering I ordered, from the brackets been strong and easy to clip in an out, an the joints super easy... See more

Rated 5 out of 5 stars

Easy professional company to deal with. I placed an order then my plans changed and didn't need the item. As it hadn't been dispatched they cancelled the order and refunded me straight away, no fuss... See more

Rated 5 out of 5 stars

Ordered on line by meter and price was very good, items arrived within a couple of days and the fabric was used with no issue, seems very good quality but postage was a little expensive, probably the... See more

Company replied

Company details

  1. #8 of 19 best companies in Construction Material Wholesaler
  2. #31 of 51 best companies in Construction company
  3. #21 of 52 best companies in Plumbers' merchant

Written by the company

For builders, contractors and tradesmen in the construction industry who can not afford delays in receiving critical goods. EasyMerchant guarantees you get the products you need, on time to finish your project without delays or cost over-runs. We stock a complete range of drainage, ducting and building plastics, that are accurately picked and quickly shipped so that you can finish your projects on time, every time.

The highest rated online drainage merchant in the UK!

We understand that customer service is the single most important business aspect and our mission is to impress every single customer.

Fast and accurate free shipping for all orders over £120!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Delivered on time

Delivered on time. The delivery driver was exceptional. He dropped it exactly where I wanted it, up the sloping drive and behind the gates, some 15 meters from the road, close to where it is getting used. Would recommend.

8 March 2026
Rated 1 out of 5 stars

I ordered what I needed on the thursday…

I ordered what I needed on the thursday afternoon. Expecting the order to arrive at the latest monday afternoon. Nothing arrived so I emailed the company. They said they didnt have any in stock but when some comes in they will send it out straight away.
If you dont have it in stock, why not advise the customer. I would have gone elsewhere for a quicker service. The job is now 4 days behind because of this mess up.

5 March 2026
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Steve,

Thank you for your feedback, and we’re sorry for the delay with your order.

While we always aim to dispatch and deliver orders as quickly as possible, our delivery information page does advise allowing up to 6 working days for delivery to account for situations such as stock and courier delays. During checkout, customers are asked to confirm that they have read and agreed to these delivery terms by checking a box before it will allow you to place the order.

When you contacted us Monday requesting an update, we responded promptly letting you know there was a stock issue and confirmed that your order would be most likely delivered by Thursday. We then received an email from you Tuesday in the evening and replied first thing Wednesday morning informing you we were dispatching that day on a next day courier.

I can see on the tracking your order has been delivered this morning (Thursday) at 11:30.

We do apologise for any inconvenience caused and appreciate your understanding.

Rated 4 out of 5 stars

Good product

Good product although we did find it very thin in parts so had to double up

25 February 2026
Rated 5 out of 5 stars

Easy to navigate the website for…

Easy to navigate the website for exactly what I wanted, blew away by the quality of the 7 inch guttering I ordered, from the brackets been strong and easy to clip in an out, an the joints super easy to seal.
First time user of easy merchant will definitely be using for all of our guttering from now on, plus price is extremely good

7 January 2026

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