EasyMerchant Limited Reviews 2,256

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the company easy to deal with, praising the professional service and helpful staff. Many highlight the excellent quality of products, such as geotextiles and landscaping membranes, often available in a great range of sizes to prevent waste. The pricing is frequently mentioned as very good and competitive, offering great value for money. Reviewers also appreciate the fast and efficient delivery service, with many orders arriving promptly, sometimes even sooner than expected. However, some people were dissatisfied with delivery times, noting significant delays or unreceived orders, which caused inconvenience for their projects. Additionally, a few customers received damaged items or found issues with product cuts, impacting usability.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery... See more

Product

Reviewers mention positive feedback about product quality, often describing items as good quality, as... See more

Order

Reviewers highlight positive aspects of order, often finding the ordering process easy and the delivery... See more

Service

Clients share positive opinions on service, describing it as fantastic, great, and excellent from start to... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the excellent and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

EasyMerchant = "easy to deal with". A great range of size offerings in Geotextiles, enabling you to buy the exact size you need, rather than wasting unwanted or unused left overs, from a huge sheet t... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate the website for exactly what I wanted, blew away by the quality of the 7 inch guttering I ordered, from the brackets been strong and easy to clip in an out, an the joints super easy... See more

Rated 5 out of 5 stars

Easy professional company to deal with. I placed an order then my plans changed and didn't need the item. As it hadn't been dispatched they cancelled the order and refunded me straight away, no fuss... See more

Rated 5 out of 5 stars

Ordered on line by meter and price was very good, items arrived within a couple of days and the fabric was used with no issue, seems very good quality but postage was a little expensive, probably the... See more

Company replied


Company details

  1. #8 of 19 best companies in Construction Material Wholesaler
  2. #31 of 51 best companies in Construction company
  3. #21 of 52 best companies in Plumbers' merchant

Written by the company

For builders, contractors and tradesmen in the construction industry who can not afford delays in receiving critical goods. EasyMerchant guarantees you get the products you need, on time to finish your project without delays or cost over-runs. We stock a complete range of drainage, ducting and building plastics, that are accurately picked and quickly shipped so that you can finish your projects on time, every time.

The highest rated online drainage merchant in the UK!

We understand that customer service is the single most important business aspect and our mission is to impress every single customer.

Fast and accurate free shipping for all orders over £120!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy professional company to deal with

Easy professional company to deal with. I placed an order then my plans changed and didn't need the item. As it hadn't been dispatched they cancelled the order and refunded me straight away, no fuss whatsoever. Many thanks.

2 January 2026
Rated 1 out of 5 stars

still waiting for delivery.

Ordered product a week ago and still haven’t received it. When I placed order it said delivery by 30-12-25. No communication, poor service received.

28 December 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hey Toni.

You placed your order during Christmas shut down while we were closed. We had our Christmas opening hours on hour delivery info page, shipping page, social media etc.

We don't have any system that estimates delivery dates or gives messages like "delivery by 30-12-25", so I am wondering if perhaps you've mixed us up with someone else?

Happens quite often.

Kind regards.
The EasyMerchant Team.

Rated 5 out of 5 stars

Excellent Service

First class product, cut to size as requested.

30 October 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Terry,
Thanks for your review! We're glad the product was exactly as requested and cut to size for your project.
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

No hesitation in my further purchase

2nd purchase of the same type of product, excellent price and superfast delivery

27 October 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Keith,
Thanks for the feedback! Delighted to hear your second order went just as smoothly as the first.
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Fast service

Fast service, great choice and flexible on quantities, value for money

27 October 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Andrew,
Thanks for your review! Great to hear you appreciated the fast service, product range, and flexible quantities.
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Excellent Service

At first I wasn’t sure what I needed but after explaining what I was intending doing the advice I got was very helpful and personally would highly recommend.

Tony

4 November 2025
Unprompted review
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Tony,
Thanks for the detailed feedback! We're really pleased the advice helped you choose the right product.
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Delivered on time 👍

30 October 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi David,
Thanks for your feedback! Great to hear your order arrived right on time. 👍
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Good price and quick delivery

Good price and quick delivery

28 October 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Carolyn,
Thanks for your review! We're glad you were happy with the price and quick delivery.
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, item was delivered the next working day.
Helpful chap at the end of the phone

28 October 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Richard,
Thanks for the feedback! Glad your order arrived next day and you found our team helpful.
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Excellent …

Excellent postage and delivered within 3 days.

27 October 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Nicholas,
Thanks for your review! We're pleased the delivery was quick and everything arrived as expected.
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Excellent company

Excellent company. Have ordered many times and always reliable and products are great

30 September 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Liam,
Thanks for your kind words! We're delighted you've had consistently great experiences with us.
Kind regards,
The EasyMerchant Team

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