Excellent service from everyone at easyStorage, especially Kaiel and Gavin. We've been storing our furniture for a few years and they've always been helpful. When we got our furniture back, Kaiel and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Godfred, Jerry and Iuri were outstanding from start to finish. They worked seamlessly as a team, were incredibly efficient, and handled everything with real care and professionalism. Nothing was to... See more
Company replied
We recently moved from South London to Wiltshire. This was a big undertaking- from a five bedroom house. The process was amazingly smooth thanks to Gavin and his team. Utterly professional. It was... See more
Company replied
Just had all my stuff picked up from easy storage by Jerry, Gideon and Godfred and they were absolutely incredible. Such lovely people with fantastic customer service skills. They carefully and quickl... See more
Company replied
Company details
- Self storage facility
- Drives and storage service
- Removals Service
- Removals company
- Storage facility
- Warehouse
Written by the company
easyStorage is the go-to brand for affordable, convenient storage across the UK. Part of the well-known “easy” family of brands, we make self-storage simple and cost-effective for everyone—whether you’re moving house, decluttering, or need long-term business storage. We offer a full range of flexible storage solutions: Mobile self-storage – We come to you, load your items, and store them securely without you ever needing to visit a storage unit. Drive-up self-storage – Access your own secure storage container whenever you need at one of our nationwide locations. By-the-box storage – Ideal for smaller loads, we collect, store, and return your boxes as needed. Our goal is to take the hassle out of storage and make it an affordable lifestyle choice. With transparent pricing, excellent customer service, and national coverage, easyStorage is the smart way to store.
Contact info
Unit 23, Uxbridge Trade Park, Cowley Mill Road, UB8 2DB, Uxbridge, United Kingdom
- 0800 061 4091
- info@easystorage.com
- easystorage.com
4.7
Excellent
6K reviews
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent removal men
Excellent removal men, worked so hard and carefully. Very polite and cheerful.
Would highly recommend.
13 October 2025
Unprompted review
Reply from easyStorage
Hello Emma,
We're thrilled to hear that you were happy with the service and that our team made your move smooth and stress-free. We’ll be sure to pass on your compliments to the crew, they’ll be delighted!
Best wishes,
Tim & the easyStorage team
Worst storage facility ever
Worst storage facility ever.
Staff rude and helpful. Had to chase for a refund on a return.
Access Monday to Friday only and with two days not 48 hours notice - and just one hour slot to empty a very full pod.
Emails are never replied to and phone at facility (beyond the m25 - they lied and said it was in Croydon and that access was 7 days a week) is never answered.
Tried to book access on line on a Sunday, was just going to confirm, page refreshes and the Wednesday is not available (having just confirmed rental van) on a Sunday.
If you book a return or access check confirmation emails because their IT system is not fit for purpose.
Worst storage facility ever.
13 October 2025
Unprompted review
Reply from easyStorage
Hi Deborah,
We're sorry to hear about your experience and appreciate you sharing this feedback. We can see that you had spoken to the facility manager who has resolved this matter for you.
Best wishes,
Tim & the easyStorage team
Five stars all round
We had the pleasure of having Darren, George and Barry assist us in our move today, and like the first time we booked them, they were extremely helpful, cheerful and uncomplicated.
Great bunch of very efficient and friendly guys. I would definitely book them for any future moves! You’ve got fantastic workers, EasyStorage!
10 October 2025
Unprompted review
Reply from easyStorage
Hello Carlotta,
Thank you so much for your wonderful feedback! We're thrilled to hear that Darren, George, and Barry provided the same outstanding service on your second move as they did the first time. It's great to know they made the experience smooth, cheerful, and stress-free. We truly appreciate your continued trust in us and will be sure to pass along your kind words to the team.
Best wishes,
Tim & the easyStorage team
Lee and Zoltan were amazing!
Lee and Zoltan were amazing! Very friendly and helpful! Took good care and packed everything nicely :)
9 October 2025
Unprompted review
Reply from easyStorage
Hi Neringa,
Thank you so much for your lovely feedback! We're delighted to hear that Lee and Zoltan made your move a smooth and positive experience. They’re truly valued team members, and we’ll make sure they hear your kind words.
Best wishes,
Tim & the easyStorage team
Excellent friendly service
Excellent friendly service. All very easy and straightforward
9 October 2025
Unprompted review
Reply from easyStorage
Hello Richard,
Thank you so much for your kind words! We're really glad to hear you found everything easy and straightforward, that's exactly what we aim for. It was a pleasure to assist you, and we truly appreciate you taking the time to share your experience.
Best wishes,
Tim & the easyStorage team
Very helpful
Very helpful, friendly guys who even helped to pack some further boxes when needed. The guys where with us for as long as they were needed and didn't rush us when further packing required.
6 October 2025
Unprompted review
Reply from easyStorage
Hi Jennette,
Thank you for your kind words! We're so glad to hear that our team was helpful and friendly throughout your move. We’re especially pleased they were able to assist with the extra packing and stayed for as long as you needed without rushing the process.
Providing a stress-free and supportive experience is what we aim for, and it’s great to know we delivered on that. We truly appreciate your feedback and hope to assist you again in the future.
Best wishes,
Tim & the easyStorage team
10/10
Fantastic service from initial enquiry to finish! The team was friendly, professional, and a pleasure to deal with. I would highly recommend this company to anyone looking for reliable storage solutions. Five stars isn't enough!
8 October 2025
Unprompted review
Reply from easyStorage
Hello K Robertson,
Thank you so much for your incredible review! We're thrilled to hear you had a fantastic experience from start to finish. It means a great deal to our team to be recognised for being friendly, professional, and reliable.
Your recommendation is the highest compliment we could receive, and we’re truly grateful. If you ever need anything in the future, we’re just a call or message away.
Best wishes,
Tim & the easyStorage team
Really really good!!!!
Really really good!!!!
Very happy!!
Thank you
Jesse, Kofi, and Selwin
8 October 2025
Unprompted review
Reply from easyStorage
Hi Leslie,
Thank you so much for your fantastic review! We're truly delighted to hear that you're very happy with your experience. Your feedback means a lot to our team, and it's always rewarding to know we've made a positive impact.
Best wishes,
Tim & the easyStorage team
Zero hassle and a smooth experience
Jesse and team arrived early and were super efficient and great to deal with
Highly recommend!
7 October 2025
Unprompted review
Reply from easyStorage
Hello Alicia,
Thank you for the great feedback! We're glad to hear Jesse and the team made a positive impression. Arriving early and working efficiently is what we aim for, and it's wonderful to know it made a difference.
Best wishes,
Tim & the easyStorage team
Reliable Friendly and Efficient
My late brother’s belongings needed to be stored for a good few months, they were picked up with care and have been delivered back in exactly the same way. Stored perfectly with no damage.
The team of guys for delivery Barry , Godfred and Tyler were great, friendly, caring and managed some tricky items.
For storage the company is pretty reasonable, I have absolutely no hesitation in recommending the company or their very helpful teams I have met to date.
My only small gripe is some (not all)of the call customer service people I have spoken to could be a little more friendly and sound less like they want the call to end. But this does not change my rating of 10/10, Thank you. I will be recommending.
3 October 2025
Unprompted review
Reply from easyStorage
Hi there,
Thank you so much for taking the time to leave this review and we’re truly sorry for your loss. We’re really pleased to hear that our team handled your brother’s belongings with such care and professionalism — we’ll be sure to pass your kind words on to them.
We also appreciate your feedback about our call team. We always want our customers to feel supported and never rushed, especially during sensitive situations like this. Your comments are a great reminder, and we’ll share them with the team to ensure we continue improving.
Thank you again for trusting easyStorage and for recommending us — it really means a lot.
Best wishes,
Tim & the easyStorage team
Great costumer support
Great costumer support. Every time I had a question or a request the Easy Storage team answered swiftly and precisely. Lovely team that is easy to work with. Great price for the quality of service they are providing. Would recommend!
25 September 2025
Unprompted review
Reply from easyStorage
Hi Miranda,
Thank you so much for your kind words and for taking the time to leave a review! We’re really glad to hear you found our team responsive and easy to work with, that’s exactly what we aim for.
It’s also great to know you felt the service provided was good value for the price.
Best wishes,
Tim & the easyStorage team
Really happy with the service and…
Really happy with the service and impressed with the size of the units. I’d originally booked 2 x 35sq feet but everything fit in one and was told they’d refund for the second. All very straightforward. Lee, Adrian & Kaiel were great, very efficient and helpful. Explained everything well and made it stress free. Highly recommend the service.
3 October 2025
Unprompted review
Reply from easyStorage
Hello Kieren,
Thank you so much for the fantastic review! We're really pleased to hear everything fit into one unit and that the refund process was smooth and straightforward for you.
It’s great to know Lee, Adrian, and Kaiel made the experience stress-free, we’ll be sure to pass on your kind words to them.
Best wishes,
Tim & the easyStorage team
The team was polite
The team was polite, helpful and extremely skilled in the job. Was very grateful to have them help me organise.
5 stars for the team of 3 gentlemen!!
2 October 2025
Unprompted review
Reply from easyStorage
Hi Tamanna,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that our team of three was able to support you so effectively. We take great pride in being polite, helpful, and skilled, and it means a lot to know that made a difference for you.
Best wishes,
Tim & the easyStorage team
Absolutely brilliant
Absolutely brilliant! Gavin, Zain and Lee were friendly, took great care of my stuff and delivered it back from storage very efficiently. A real pleasure to do business with them.
2 October 2025
Unprompted review
Reply from easyStorage
Hello Wilf,
Absolutely brilliant! Gavin, Zain and Lee were friendly, took great care of my stuff and delivered it back from storage very efficiently. A real pleasure to do business with them.
Best wishes,
Tim & the easyStorage team
Brilliant easy to use and good prices
Brilliant easy to use and good prices
Iqbal and Ahmed helpful quick and helpful
1 October 2025
Unprompted review
Reply from easyStorage
Hi Carol,
Thank you so much for the fantastic review!
We’re really glad to hear you found everything easy to use and well-priced, that’s exactly what we aim for. A big shout out to Iqbal and Ahmed for being quick, helpful, and delivering great service, we’ll make sure they see your kind words.
Best wishes,
Tim & the easyStorage team
Very nice people!
They were here on time, delivered everything super fast and they were incredibly nice. Honestly, these people were wonderful! Thank you :)
1 October 2025
Unprompted review
Reply from easyStorage
Hello Ana,
Thank you so much for your kind words, this absolutely made our day!
We’re thrilled to hear that everything arrived quickly and that our team made a great impression. Being on time, efficient, and kind is exactly what we aim for, so it means a lot to hear that it showed.
We’ll be sure to pass your message on to the team, they work hard, and feedback like this reminds us why it matters.
Best wishes,
Tim & the easyStorage team
The people are your strength
The people are your strength. I dig the orange, but hardworking honest families at a time of stress and intensity are everything in an experience economy. Look after them in your B2B contracts.
25 September 2025
Unprompted review
Reply from easyStorage
Hi Albert,
Thank you so much for your kind words and for supporting our business. We’re thrilled to hear you enjoyed the service, especially during a busy and stressful time, we know how important reliability is.
Best wishes,
Tim & the easyStorage team
Easy storage - easy peasy
Stewart, Vinny and James did a phenomenal job picking up our stuff. Some epic heavy furniture, hefted with ease.
Took care and attention.
10/10, would ask them to heft again
30 September 2025
Unprompted review
Reply from easyStorage
Hello Timothy,
What an awesome review, thank you! Stewart, Vinny, and James will be thrilled to hear your kind words. They're absolute pros when it comes to handling even the heaviest of furniture, and we’re so glad their care and effort stood out to you.
Best wishes,
Tim & the easyStorage team
The 3 guys who came to take our stuff…
The 3 guys who came to take our stuff were incredible, friendly and speedy. V impressed with them
30 September 2025
Unprompted review
Reply from easyStorage
Hi Rosie,
Thank you so much for your fantastic feedback! We're thrilled to hear the team made such a great impression, being friendly and efficient is exactly what we aim for. We'll be sure to pass on your kind words to the crew.
Best wishes,
Tim & the easyStorage team
From the staff that I made enquiry and…
From the staff that I made enquiry and booking my slot to the two gentlemen who collected my furnitures- they are amazing! They handled my things efficiently and professionally. They accommodated all my request and it was swift. Thank you
30 September 2025
Unprompted review
Reply from easyStorage
Hello Rozelle,
Thank you so much for your kind words! We're so pleased to hear that your entire experience, from booking to collection went smoothly and met your expectations. Our team always aims to be helpful, professional, and efficient, and it's great to know that came across.
Best wishes,
Tim & the easyStorage team
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