easyStorage Reviews 6,019

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 502 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and positive attitudes, making the entire process smooth and stress-free. People frequently highlight the excellent service, noting the efficiency and care with which their belongings are handled, from packing to delivery. The user experience is often described as easy and straightforward, with many appreciating the seamless organization and communication throughout. However, some people were dissatisfied with customer service, citing issues like long wait times on the phone, unreturned calls, and a lack of clear or consistent information. A few other people also felt that the communication was unorganized, leading to frustrating experiences where they had to repeatedly explain their situation.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the efficiency, professionalism, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the helpfulness,... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the delivery teams as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from everyone at easyStorage, especially Kaiel and Gavin. We've been storing our furniture for a few years and they've always been helpful. When we got our furniture back, Kaiel and... See more

Company replied

Rated 5 out of 5 stars

Godfred, Jerry and Iuri were outstanding from start to finish. They worked seamlessly as a team, were incredibly efficient, and handled everything with real care and professionalism. Nothing was to... See more

Company replied

Rated 5 out of 5 stars

We recently moved from South London to Wiltshire. This was a big undertaking- from a five bedroom house. The process was amazingly smooth thanks to Gavin and his team. Utterly professional. It was... See more

Company replied

Rated 5 out of 5 stars

Just had all my stuff picked up from easy storage by Jerry, Gideon and Godfred and they were absolutely incredible. Such lovely people with fantastic customer service skills. They carefully and quickl... See more

Company replied


Company details

  1. Self storage facility
  2. Drives and storage service
  3. Removals Service
  4. Removals company
  5. Storage facility
  6. Warehouse

Written by the company

easyStorage is the go-to brand for affordable, convenient storage across the UK. Part of the well-known “easy” family of brands, we make self-storage simple and cost-effective for everyone—whether you’re moving house, decluttering, or need long-term business storage. We offer a full range of flexible storage solutions: Mobile self-storage – We come to you, load your items, and store them securely without you ever needing to visit a storage unit. Drive-up self-storage – Access your own secure storage container whenever you need at one of our nationwide locations. By-the-box storage – Ideal for smaller loads, we collect, store, and return your boxes as needed. Our goal is to take the hassle out of storage and make it an affordable lifestyle choice. With transparent pricing, excellent customer service, and national coverage, easyStorage is the smart way to store.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic service

Fantastic service, amazing AI support and very helpful throughout the whole process.

14 February 2026
Unprompted review
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Reply from easyStorage

Hello,

Thank you for your fantastic feedback! We’re delighted to hear you found the service helpful throughout and that our AI support made the process even smoother. We really appreciate you taking the time to share your experience.

Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

Items returned by great team

After many years in storage, I booked out 2 pods of items for return. Adrian, Kaiel and Lee did a fantastic job!
Despite the rain and handling some heavy items, they unloaded everything into my house and were so polite during the process. Very happy with the service, they were great guys.

13 February 2026
Unprompted review
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Reply from easyStorage

Hello,

Thank you for your lovely feedback! We’re delighted to hear that Adrian, Kaiel, and Lee did a fantastic job returning your items, even in challenging weather and with heavy pieces. It’s great to know they remained polite and professional throughout and that you were very happy with the service.

Best wishes,
Tim & the EasyStorage team

Rated 5 out of 5 stars

From before the team arrived their…

From before the team arrived their communication was really good. And once they were here they were really efficient and quick in moving the things I needed. Lee, Kaiel and Adrian were very helpful throughout and done an amazing job. I appreciate all their hard work!

13 February 2026
Unprompted review
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Reply from easyStorage

Hello Katherine,

Thank you for your wonderful feedback! We’re delighted to hear that communication was clear from the start and that Lee, Kaiel, and Adrian were efficient, quick, and helpful throughout the move. We’ll be sure to pass on your appreciation to them — it will mean a lot.

Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

High praise!

High praise for Luri, Godfred and Jerry! Turned up cheerful and raring to go! Listened attentively for the items that were fragile and competed the job with speed and care. Very pleased!

13 February 2026
Unprompted review
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Reply from easyStorage

Hello,

Thank you for your fantastic feedback! We’re delighted to hear that Luri, Godfred, and Jerry arrived cheerful, listened carefully to your instructions, and completed the job with both speed and care. It’s great to know you were very pleased with the service.

Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

The staff were so efficient and…

The staff were so efficient and friendly.
My possessions went smoothly into the container despite my initial reservations about having to download an app first. Good value for money too in these cash strapped times!

12 February 2026
Unprompted review
easyStorage logo

Reply from easyStorage

Hello,

Thank you for your kind feedback! We’re delighted to hear the team were efficient and friendly and that everything went smoothly with your storage. We’re also pleased the process proved good value for money — especially in challenging times. We really appreciate you sharing your experience.

Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

Jerry's team was great

Professional and fast.

13 February 2026
Unprompted review
easyStorage logo

Reply from easyStorage

Hello,

Thank you for your kind feedback! We’re delighted to hear Jerry’s team provided a professional and fast service. We’ll be sure to pass on your compliments to them.

Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

Very helpful direction

Very helpful direction. Smooth transaction.

11 February 2026
Unprompted review
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Reply from easyStorage

Hello Debra,

Thank you for your feedback! We’re pleased to hear you found the directions helpful and the transaction smooth. We really appreciate you taking the time to share your experience.

Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

Smooth process

I would like to thank ZOLTAN, ZAIN, and the whole back office team for a smooth overall process in collecting & storing items, as well as for refunding for using fewer pods than originally booked.

Zoltan & Zain (the staff who physically attended the collection) were very professional and efficient in attending the pick up location, picking up & handling all items with care, but also making sure to store them in an efficient way so less space is used.

Would highly recommend.

2 February 2026
Unprompted review
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Reply from easyStorage

Hello,

Thank you for your detailed and thoughtful feedback! We’re delighted to hear that Zoltan, Zain, and the back office team made the entire process smooth and efficient, from collection to storage and even adjusting your booking. It’s great to know Zoltan and Zain handled everything with care while maximising space. We really appreciate your recommendation!


Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

The two storage men was very polite…

The two storage men was very polite professional and arrived on time 🙏

28 January 2026
Unprompted review
easyStorage logo

Reply from easyStorage

Hello,

Thank you for your kind feedback! We’re pleased to hear the team arrived on time and were polite and professional. We really appreciate you taking the time to leave a review.


Best wishes,

Tim & the EasyStorage team

Rated 4 out of 5 stars

I was short on time and all the office…

I was short on time and all the office staff was right there on help us.

31 January 2026
Unprompted review
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Reply from easyStorage

Hello,

Thank you for your feedback! We’re glad to hear the office team were able to support you when time was tight and help make everything run smoothly. We really appreciate you taking the time to share your experience.

Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

Easy peasy lovely team great service

Easy peasy lovely team great service

4 February 2026
Unprompted review
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Reply from easyStorage

Hello,

Thank you for your feedback! We’re delighted to hear you found the service easy and that the team were lovely. We really appreciate you taking the time to share your experience.


Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

An amazing end-to-end service

An amazing end-to-end service! Hassle free, time saving, with a friendly and efficient service - thank you Jerry, Godfred and Luri! Will recommend this to anyone in London looking for storage!

4 February 2026
Unprompted review
easyStorage logo

Reply from easyStorage

Hello,

Thank you for your fantastic feedback! We’re delighted to hear you found the service hassle-free and time-saving, and that Jerry, Godfred, and Luri delivered such a friendly and efficient experience. We’ll be sure to pass on your thanks to them. We really appreciate the recommendation!


Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

Had a great experience today thankyou all .shame its rained both days bless you .…

Had a great experience today very professional guys .friendly and helpful .they managed to pack all my awkward stuff 4ft giraffe head .front of a mini car which is a sofa .an old iron bath which is very heavy it's also a sofa .they didn't moan just got on with the job .Will see them at my new house in a couple of weeks .thanks so much .really taken the hassle out if moving for me .I've had neck and back surgery and would never have been able to move myself .I've only little legs .so driving a van and lifting would have been too much for me .

3 February 2026
Unprompted review
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Reply from easyStorage

Hello,

Thank you so much for sharing your experience! We’re really pleased to hear the team were professional, friendly, and took everything in their stride — even some very unique and heavy items! It means a lot to know we could take the hassle out of moving for you, especially given your circumstances.


We look forward to seeing you again at your new home in a couple of weeks and helping make the next stage just as smooth.


Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

Will always give these guys 5 stars

Will always give these guys 5 stars, they’ve helped me move 3 times and they are always efficient, friendly, and careful with my belongings. Always recommend to friends.

2 February 2026
Unprompted review
easyStorage logo

Reply from easyStorage

Hello,

Thank you so much for your continued support and loyalty! We’re delighted to hear the team have helped you move multiple times and consistently delivered efficient, friendly, and careful service. Your recommendations to friends really mean a lot to us.


Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

Button Pushing Skills

Overall booking and accessing the storage container was a very easy process.
I experienced a slight technical issue when signing the online contract. However, Cheong quickly contacted me and the issue was resolved. He also politely explained how to access the container and about pushing the button on the padlock.
I called him back when I was trying to open the padlock. He once again politely explained how to push the button. Once I'd mastered this skill* I've been able to access my storage easily.
5 star review, because it was easy to book, easy to find, easy to access, and great customer service.
*Please don't mock my button pushing skills until you've pushed the button. 😉

31 January 2026
Unprompted review
easyStorage logo

Reply from easyStorage

Hello,

Thank you for your fantastic and detailed review! We’re really pleased to hear that booking and accessing your container was easy overall, and that Cheong was able to quickly resolve the technical issue and guide you through everything so clearly and patiently.


We love your sense of humour — that padlock button can catch anyone out the first time! It’s great to know you’re now accessing your storage with ease and that the service lived up to a full 5 stars.


Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

Excellent service

Excellent service. Kept me fully informed, right on time, efficient, thorough, and very pleasant. Great job.

2 February 2026
Unprompted review
easyStorage logo

Reply from easyStorage

Hello,

Thank you for your excellent feedback! We’re delighted to hear you were kept fully informed and that the service was punctual, efficient, thorough, and pleasant. We really appreciate your kind words.


Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

Great company, always at hand if needed

Friendly & efficient company.

Very good storage company. Clean, secure, and easy to use. The staff was friendly and helpful. Highly recommend!

30 January 2026
Unprompted review
easyStorage logo

Reply from easyStorage

Hello,

Thank you for your kind feedback! We’re delighted to hear you found our facilities clean, secure, and easy to use, and that the team were friendly and helpful. We really appreciate the recommendation.


Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

Kept informed of timings

Kept informed of timings. Professional service

28 January 2026
Unprompted review
easyStorage logo

Reply from easyStorage

Hello,

Thank you for your feedback! We’re pleased to hear you were kept informed of timings and received a professional service. We really appreciate you taking the time to leave a review.


Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

Excellent customer service – Especially the assistance from Mr. Mohomed, who is kind and very helpful.

⭐⭐⭐⭐⭐
Excellent Experience with EasyStore Leigh-on-Sea

I had a very good experience with EasyStore Leigh-on-Sea. I booked a container unit because I needed to move my office staff before my rental agreement at the previous place had finished. The whole arrangement was handled very smoothly and professionally.

The management was very friendly and supportive, making the process stress-free. I would especially like to thank Mr. Mohomed for his kind help and excellent assistance throughout — he went above and beyond to make everything easy for me.

I highly recommend EasyStore Leigh-on-Sea for anyone looking for storage. Very good service, well-managed facility, and a fair price.
-Arun-

29 January 2026
Unprompted review
easyStorage logo

Reply from easyStorage

Hello,

Thank you very much for your detailed and thoughtful feedback, Arun. We’re delighted to hear that your experience with EasyStorage Leigh-on-Sea was smooth, professional, and stress-free, and that the team were able to support you during your office move.


We’ll be sure to pass on your kind words to Mr. Mohomed — he’ll be very pleased to hear how helpful his support was. Thank you for your recommendation and for choosing EasyStorage.


Best wishes,

Tim & the EasyStorage team

Rated 5 out of 5 stars

I was lucky enough to have Lee and…

I was lucky enough to have Lee and Kaiel move my things today. They were incredibly efficient, courteous, and knowledgeable. Couldn’t recommend this service enough - the whole process has been very manageable and worth the cost.

29 January 2026
Unprompted review
easyStorage logo

Reply from easyStorage

Hello,

Thank you for your kind feedback! We’re delighted to hear that Lee and Kaiel made your move efficient and manageable, and that you found the whole process well worth the cost. We’ll be sure to pass on your compliments to them. Thank you for the recommendation.


Best wishes,

Tim & the EasyStorage team

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