Eazycolours Reviews 238

Excellent customer services you are treated like one big family.

Quick delivery 🚚 and price is fairly reasonable to be honest ☺️

Great customer service
Fragrances smell amazing 🤩
Love love the water soluble

I've been buying from EazyColours for over 6 years now. I'll never buy my colours from anyone else. EazyColours is simply the best! Great customer service. Great ingredients. Fab assessments.

Always amazing service. From ordering to delivery was only a few days. Incredible. Thanks. Will be using again.

Good quality products & easy to follow Assessment. Just wish the VAT was included in the initial prices shown

I make bathbombs with these amazing colours.

Top quality products. Excellent service.
Great choice of ingredients and assessments. All the help, support and information needed easily obtained

Great products super fast delivery. Thank you

HORRIBLE customer service. Still no answers if my order has been shipped or not.

Couldnt remember if I had ordered used their chat facility online somebody got back to me literally straight away and was really helpful.

Great Customer service and communication. Website easy to navigate and goods come well secured in box.

Always an amazing shopping experience with eazycolours. The products are the best out there. Colours are so vibrant and the fragrances smell absolutely delish. Assesments are amazing, and you wont be disappointed should you purchase one with eazycolours. Maria and the team are always so helpful. Dispatch times are always quick.
Every shopping experience I've had with eazycolours is always a positive one. Thank you for all your hard work eazy team, in providing us with amazing ingridients that we can turn into beautiful products, greatly appreciated :)

Fantastic products and great customer service, Maria is always happy to help

Always fantastic service from Maria.
Excellent quality products.
Assessments all amazing.

Always 5* service from EazyColours, I had a question about the cocoa butter and it was answered promptly.

I am now editing this response due to how i have been dealt with by the owner of the business since leaving this review. I am really upset & feel genuinely hurt by how I have been dealt with.
I have had my order cancelled, and received far from professional emails. I feel like I have been attacked personally and punished for leaving a review. My review was left based on THIS experience, I wasn't rude nor did I have unrealistic expectations. I like the products, ive been a customer for a long time, hence me saying how good the products are. I can happily upload copies if my emails, one thing I'm not is rude and to acuse someone of treating them like a "punchbag" is so wrong & disrespectful on so many levels.
The level of disrespectful behaviour from the women running this business has left me speechless. Its her way or the highway. I would never dream of handling a matter or speaking to my customers in the manner I'm being dealt with.
When ordered the only postal option was Ecom 2- 3 days. It didn't state business days. I understand processing days will need to be added to the delivery, I understand people are busy, but still, I had been waiting, in my opinion a long time for my delivery, more than the stated time & hadnt received any contact or updates.
I didnt want to call easy colours, I have in the past & you either don't get an answer or the reply is a little sharp when you do. I did email, but the email reply states up to 3 days to receive to a reply, when you need an answer urgently that wasnt helpful to me. In the past I have emailed and not received a reply so I wasn't really sure what to do if I'm totally honest. They say you can get in touch via FB but I that's not something I even considered to do.
Maybe a 1 star was a bit to low, maybe a 3 would have been more accurate. I apologise for my initial 1 star, had I been treated differently when i was contacted i would have happily changed my rating to a 3. BUT, how I have been treated since leaving this review is not right & the 1 star stands. I have no intention of damaging anyone's business, I am not attacking anyone personally. I simply was very unhappy with how long I had been waiting, was disappointed & genuinely unsure where my goods were. As a business myself, the time I had been waiting, with no clue to when i would receive the package is a long time to wait for products when you have customers demanding full shelves.
I have been off work with phumonia & was returning after 2 weeks. My shelves looked very sad due to my absence as I am the only staff member that makes all the candles, bathbombs & other products we sell. I ordered in my opinion, in plenty of time ready for my return and i stand by what i said, that I had been waiting a long time with no updates or guide when my order would arrive as the timescales given on ordering had already passed by. I had at the time of leaving the original review been waiting 7 working days with no delivery. In the wholesale world, that's a long time. I ordered several items from bases, colours to foaming agents. All needed for me to make the products to fill my shelves. It should matter if I ordered 10g of colour or 100kg of products. I'm a paying loyal customer and don't deserve to be bullied and punished for leaving an honest review.
Trust pilot promted me for a review. Never would I have seeked out to leave a negative review, but I received a email asking me to leave a review on my experience, so I did.

My original review is left below.

Have ordered many times. I love the products, they are excellent.

I havnt received any updates on my order or estimated delivery date for this order. Hopefully I will receive soon as it has already been over a week and still no sign of any products 😕

Well done EazyColours
Happy with my orders again ❣️
Well packed, fast delivery and professional
Thank you

Easy to order quick delivery. Love all the colours how little you have to use love all the fragrances.

It would appear you only get a great service from this company if nothing goes wrong or you don't have to make a complaint as this is where the whole thing falls apart.
The worst customer service i have ever experienced not only is Maria (The owner) very rude whenever you message politely with a question or requesting an update on your order she also cancels your order if you dare to point out that she is being rude. I have honestly never received such awful customer service and by looking at the other reviews I'm by no means the first person to experience this. Unfortunately for Maria i have all the rude messages she has ever sent me and will most definatly be kept for future reference. My advice stay well clear.