EBC Brakes Direct Reviews 3,530

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the brake pads and discs, noting their superior performance and build. People frequently highlight the efficiency of the delivery service, with many orders arriving quickly and on time. The overall ordering process is often described as easy and straightforward, and the customer service is commended for its helpfulness and clear communication. However, some customers experienced issues with incorrect parts being sent or problems with the delivery service, including delayed shipments or unexpected delivery times. A few people also found the flat rate postage for small items to be excessively expensive.

What people talk about most

Product

Customers consistently note positive experiences with product quality and performance. Many reviewers praise... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Quality

Users describe positive interactions with quality, consistently praising the superior performance and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the great service, quick... See more

Order

Reviewers highlight positive aspects of the ordering process. Customers consistently praise the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OE replacement for my 2017 Leon FR ST. Plain disc and standard pads. Very much improved initial bite followed by a linear and superior bite thereafter. Thoroughly recommend these over other afterma... See more

Rated 5 out of 5 stars

Ordered Friday morning, arrived Saturday. Used countless sets of the RPX race pads. They work so much better than most of the other pads I've tried and they're cheaper. Great that EBC caters for peop... See more

Company replied

Rated 5 out of 5 stars

EBC Brakes provides an outstanding product that surpasses manufacturer quality (Toyota OEM). One set of discs, both front and rear, for a Verso in 10 years, 2 sets of Green pads in the same time perio... See more

Company replied


Company details

  1. #41 of 100 best companies in Auto parts shop
  2. #31 of 47 best companies in Motorcycle shop

About EBC Brakes Direct

Written by the company

EBC Brakes Direct is your number one source for brake products for cars and motorcycles with same day shipment of over ten thousand quality brake parts. We sell only the very latest EBC materials and can help with any fitment or technical issues 9-5 weekdays with our experienced group of sales staff and technicians.
EBC Brakes Direct

Fast and Free Shipping

Free next day deliver on most orders

Most orders will be delivered next day and shipping is free - order must be £50 or more after all discounts and taxes and free shipping only applies to mainland UK. Please check our website for further details to ensure your area is included in our free shipping offer.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My search for shoes for my classic van

I approached ebc with very limited info, in search of brake shoes for a classic van, numerous emails later they had found the shoes I needed, having used photos I’d sent to work out what I needed, I was able to order the shoes I needed - can’t thank Andrew and the team enough, they were patient and incredibly accommodating !
I’ve used yellowstuff pads on the front of the van for several years ( a revoltionary stopping experience in a 40 year old van let me tell you ), so now it’s EBC commercial compound on the back too thanks to their great service - complimentary sticker in full effect too !

3 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 1 out of 5 stars

Rip off merchants!

There were two alternative brake sets for my vehicle so EBC suggested I purchased both and returned the one I didn't use. The advice was to buy a "kit" plus an extra set of pads; which I did (no mention of a surcharge during this process). I spent £450 on my brakes. When I came to return the unused set they informed me there would be a 15% surcharge; cheapskates!

12 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning Steve,

I'm very sorry to hear you were not happy with the service you received.

Looking into this, we received an email from you yesterday informing us about the kit not being right and requesting it be returned. As stated on the website terms and conditions, any incorrect items must be notified within 30 days of receipt and will be subject to a restocking fee. This is especially the case as you would only be returning part of the kit you have ordered.

Again, we are very sorry you were not satisfied with your experience and can only hope to do better in the future, as the happiness of our customers is very important to us, but these are the policies we have in place.

Kind Regards,

EBC Direct Team

Rated 5 out of 5 stars

Good prompt service

2 December 2025
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Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great brakes at a good price

I love the green stuff brakes and always get these fitted to my everyday car as they perform much better than standard brakes. I’ve also gotten yellow stuff more my fun car and you can feel the difference. Delivery is quick and the brakes are good value for money

1 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 4 out of 5 stars

The lady I spoke to at EBC was pleasant…

The lady I spoke to at EBC was pleasant and helpful, regarding type of Discs I was after, delivery of the items was good.

27 November 2025
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Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received. As you've chosen to give us 4 stars instead of 5, is there anything we could improve on? Our customer's feedback is always greatly appreciated

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Excellent product and quality,

Excellent product and quality,

20 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Long term customer of EBC pads, 3rd car that now has them.

A great service and really top quality pads.

I bought my first set of Green Stuff pads for my Countryman Cooper S five years ago, then when my Octavia vRS needed new pads and discs, there was only one place I was going to go.

Fast forward to November and my 2021 M235i needed both front and rear pads, again, there was no other choice of brand. I went to EBC again. I've now fitted YellowStuff pads all round and could not be happier.

13 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Green Stuff Rear Pads for Mini Gen 3

Ordering & Delivery were as good as usual

10 November 2025
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Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Really helpful and quick online chat…

Really helpful and quick online chat responses. Can't fault them.

5 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 4 out of 5 stars

Thought I would try the new blue stuff…

Thought I would try the new blue stuff brake pads so Ordered a set. They came in a timely manner. I've had them on approximately 8 months now, and whilst they do give great stopping power, they're very noisy, and can be a bit inconsistent on initial press of the pedal, nothing much happens first of all then as you press the pedal harder you get a lot more braking power, quite difficult brake smoothly, so not really suitable for normal driving. They're also very dusty which having green stuff pads fitted previously was a disappointment as they are great low dust long lasting pads. Overall very expensive and not worth the extra outlay over the green stuff pads.

5 March 2025
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Reply from EBC Brakes Direct

Good Morning Colin,

We are very sorry to hear you were not too impressed with the bluestuff pads. Unfortunately, these are more race focussed pads and as such will be noisier and need warming up before they grip more. For daily driving cars etc we always suggest yellowstuff or greenstuff as they are a more road focussed compound than blue.

We are very happy to hear, however, that you were happy with the delivery time etc though!

Thank you very much for taking the time to give us your feedback.

Kind Regards,

EBC Direct Team

Rated 5 out of 5 stars

The best ever

The best ever

2 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Went looking for advice on an odd sized…

Went looking for advice on an odd sized disc. Was pointed in the right direction from the team at EBC. Very happy with the help l received and the new disc is perfect. Couldn't be happier.

2 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Sorted out my order mistake quickly

Sorted out my order mistake quickly, refund within time scale, replacement delivered quickly and tech support ensured correct part supplied,
Thanks

1 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Excellent Product

26 October 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

This is the second set of brake discs…

This is the second set of brake discs and pads ive purchased and they are absolutely ace. I highly recommend them over any other brand due to their superior braking power and high level of build quality.

28 October 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Good communication

Good communication. Delivered on time.

27 October 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Good product

Good product, well packaged, and delivered on time. Clear instructions on how to fit.

17 October 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

EBC Brakes Direct have a good…

EBC Brakes Direct have a good reputation and a very good selection of discs and pads, on this occasion i bought the yellow stuff pads for my r8 which are ideal for fast road and occasional track i am very happy with my purchase and the price was very reasonable for such quality pads

24 October 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

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