Ecco Verde Reviews 191

I ordered a product from these people and they are stating that there was a problem at customs with the product. Instead of trying to figure out a solution, they immediately said they are just going to cancel my order. I asked if they could try sending it again and they just flat our said NO! Horrible customer service, crappy communication. Don’t buy from this company.

As a vegan, I've ordered from this website several times, they even let us chose the sample we want (which is better so we don't throw away the useless ones). I am very happy about all my orders and I do recommend :o)

Ordered on Sunday and arrived by UPS on Thursday which is good going to UK. I paid by PayPal after reading the negative reviews so I had some security but had no problems. The Weleda stuff I ordered was almost half the price of Holland and Barrett.
I read that they no longer sell products made in Russia but not sure if they still sell to Russia.
Overall very happy with my first experience and hope it wasn’t a one off!

I was a customer at Ecco-verde for about nine years. Recently my Visa Debit card was declined when trying to place an order with them (the same card I always use, and which I had never had a problem with before). I contacted my bank to ask if there was an issue with my card. They said no, and looked into my order attempt at ecco-verde. It turned out that ecco-verde hadn't adjusted their payment-system to recently introduced new measures agreed across all banks, which results in some cards being automatically declined. My bank said all retailers had been informed about these new measures and that some were slow to adjust their systems. They said that it could be easily resolved by the retailer, and that I should contact them. When I contacted ecco-verde to explain the situation, customer service basically said it wasn't their problem and I should go elsewhere. No attempt whatsoever was made to resolve the issue. I thought this was extremely arrogant and rude. I guess they can afford to lose customers.

PS.: Others have commented that ecco-verde supports Russia's war in Ukraine. I guess that fits with their general attitude towards people.

I want a refund.
I have no time for false delivery attempts
My package was supposed to be delivered on Friday, they didn’t attempt a delivery as a live in a hotel and there are 2 receptionist at the reception. I then called UPS talked to a customer service representative and a manager, they promised me that my shampoo will be delivered on Saturday.
Waited untill Saturday noon and again called rhe customer service, the employee who picked up the phone was rude and couldn’t do anything.
Today my package was supposed to be delivered i waited outside the hotel until i received an email that i ,,missed my delivery.”
Honestly i just texted the customer service, they can’t promise anything.
I want a refund and don’t want the shampoo, i don’t have the patience to deal neither with you or them, as i have previously told you that i’m leaving the country.
I am deeply disappointed by your customer service and was thinking of ordering more things from you, but since you work with UPS and take no responsibility for your customers satisfaction i’m going to leave a poor review and the least you can do is refund my money.
That was a very frustrating experie
***note that i ordered my item on the 19th of February, this is not a delivery from another continent we are simply talking about Europe…..
Thanks,
S

I bought Khadi dark brown color from Violey.com a few times and it cowered my grey hair excellently. Last time I bought some packages of Khadi dark brown from Ecco-Verde.si, the product did not deserve the name color. The texture of the powder was rougher than usual and it did not cover grey hair at all. Does Ecco-Verde.si intentionally sell those low-quality products to east European countries?

I wonder if I am the only one who is bothered by this. I ordered the products. They came with no packages or seals on the lids. One of the product's lid was closed with ordinary tape. I do appreciate and support reducing plastics and cartons used for packaging, but these are cosmetic products and I do think it is still possible to provide safe sealing while being environmentally conscious, i.e. very small seal on the lids of the cosmetics (not a gift packing tape) and/or tiny aluminum caps on the tip of the creams under the cap or a simple locking mechanism on the lids to make sure that the products are safely packed by the manufacturer and unopened by anyone else, but the first user who bought them. Unfortunately, none of the products have any of these which has made me question the reliability of the products. I am still very surprised how this has not been an issue for the company so far.

Have used them for years, never misses a beat and great prices.

Bad customer service.

I have ordered an item over a week ago. It first took a few days until I’ve received the dispatch notification. Then the product got held at customs due to missing information provided by the sender.

I was planning to use the product this weekend for an event, when I reached out to the customer service they just responded with something along the lines “we’ve sent you a new one have good day”. The delivery fee for this order was quite high and I wouldn’t have ordered from them in the first place if I knew it would take 2 weeks to be delivered. They don't care about my situation and don't even consider to find a compromise or compensation for this. I will return the item once received just because I don't want to give a company that doesn't value it's customers business.

Will never order from them again.

Its a really good online shop. Been ordering from them for many many years already. Pretty wide selection, I do wish it were wider though, but I understand that no single shop can carry all brands. What they do offer is really good for the most part in regards to being truly natural/organic, lacking of toxic chemicals. But yeah I still miss a few of my favourite brands that they don't carry. They also discontinued a few brands that I really liked - bummer! Prices are good, fair. Sometimes they have sales. Really fast shipping. Free shipping if you don't mind stocking up each order. In the past I would say customer service was really good but lately they have made a few irritating mistakes; like shipping the wrong item, completely forgetting some items even though its including in the packaging list, taking too long to reply, not offering acceptable solutions, not clearly communicating all possible solutions in the first place, taking too long to resolve the issue causing long delays in the arrival of products I paid for weeks ago...I'm gonna guess that this might all be due to the pandemic. Increased demand, more stress, people rush their work and make mistakes. I can understand it but its still not good. Hence 4 instead of 5 stars. Still highly recomendable.

I have been ordering from ecco-verde.com in about 4 years now.
I have never had any problems with my orders.
It is always well packed and delivered as it should.
Thank you.

Very soddisfying experience, quick shipping and delivery.

Exellent :)

I buy from Ecco Verde since many years and everything is always just perfect! :) thank you

Excellent webshop. I've discovered them some 3 years ago and been a loyal customer ever since. They have a huge collection of brands to choose from. They only feature true organic and certified Eco brands. Honest customer reviews on the website that are really helpful. Customer service I only had to use once because one package arrived damaged due to transport and a product was lost. After showing them a picture of the damage I got a refund without any problems. I also like it you are able to choose which carrier you want to use for transport. You can choose between DHL and UPS (at least for the Netherlands, not sure for other countries).

Great products, lots of choice. Package received fast. It is nice to be able to choose your samples ! A little bit overpriced sometimes, but this is the price to pay for quality

This is my favorite website on all of the internet!
I recommend others to shop here all the time!
Their selection of organic and natural skincare products is humongous and the products are almost always of great quality and the prices are really reasonable too! Love it!!

I ordered two products for my summer holidays, way in advance to make sure I will receive my suncream on time. The delivery guy didn't find my place WHILE I HAVE A CONCIERGE IN MY BUILDING who is in charge of collecting package for the building - now my package is back to ecco verde AND they don't want to send me another one, they want to wait to receive my old package to send it me back ! MEANING I won't have it for my holidays! send me others products asap ! thank you !

The customers service is in the very low standard. As others have mentioned, products does not match the description. Products labeled "fragrance free" smell strongly of perfume, like Nivea cream, and not like an organic, sensitive friendly and fragrance free cream like the description.
They refuse to take any responsibility for anything. They have a lot to learn from other online shops, focusing on customer service, like iherb, vitacost and others.
A lot of the products are good though.

Never had a problem with anything while shopping on this website. Good prices, fast delivery and eco friedly packaging.

I love this online shop as they have many vegan cosmetics and beauty products for very good prices. Free delivery as from 39€ in Belgium. Highly recommended !