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ECH Reviews 

953
•
TrustScore 4.5 out of 5

4.6

Car rental company
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Review summary

Created with AI, based on recent reviews

Considering 392 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally polite and helpful staff who make the entire rental process completely seamless. Travelers note that the offices are conveniently located near the airport and provide very efficient shuttle services. People consistently state that the rented cars are modern, extremely clean, and maintain wonderful condition throughout the trip. However, some customers also noted unexpected issues regarding damage claims and scratches discovered after returning the vehicles. Reviewers explicitly mentioned feeling quite frustrated by unexpected disputes over minor marks, dust particles, and extra charges.

What people talk about most

Service

Users describe positive interactions with service, highlighting amazing staff, smooth pick-up processes, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing employees as extremely friendly,... See more

Product

Reviewers mention positive feedback about product, highlighting that vehicles are clean, brand new, and in... See more

Location

Consumers find location to be a positive aspect, noting that it is easy to locate and only a couple of... See more

User experience

Clients share positive opinions on user experience, highlighting smooth pickups and very friendly staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very very good service from the moment we arrived . Quick turnaround of paperwork and a very high standard of car provided . Booked a medium size and we were given a Skoda kamiq- in mint condition... See more

Rated 5 out of 5 stars

2nd use of ECH, and again top quality service along with a very nice car. Definitely will use them again if ever returning to Verona

Rated 5 out of 5 stars

ECH was a great company to rent from. Easy to locate. Very fast and efficient. Helpful, friendly staff. Highly recommended!

Rated 5 out of 5 stars

Great car and great service. Only a couple of minutes from Verona airport. No waiting about in collection or when returning the vehicle.

Company details

  1. Car rental company
  2. also in
  3. Car accessories shop
  4. Car rental service

Written by the company

ECH opera negli aeroporti di Catania, Palermo, Trapani, Bologna, Pisa e Verona, offrendo servizi di noleggio auto. Mettiamo a disposizione una flotta moderna e costantemente aggiornata, con soluzioni adatte a diverse esigenze di mobilità, dai soggiorni brevi ai noleggi di più lunga durata. Accogliamo i clienti direttamente in aeroporto e forniamo assistenza durante le principali fasi del noleggio, dalla prenotazione alla riconsegna del veicolo. Il nostro obiettivo è offrire un servizio chiaro, affidabile e orientato alle esigenze di chi viaggia. Per maggiori informazioni visita www.ech.rentals

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

953 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(953)

936 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

All good

Both getting the car and dropping it back off was a quick process. Unfortunately, we had to wait a bit for the shuttle but overall it was great.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to finish!

I had an excellent experience with ECH Rentals. The booking process was quick and straightforward, the vehicle was exactly as described, and everything was clean and in perfect condition. The staff were professional, friendly, and always ready to help with any questions.

What impressed me the most was their transparency, reliability, and commitment to customer satisfaction. The pickup and return process was smooth and hassle-free, making the entire rental experience stress-free.

I highly recommend ECH Rentals to anyone looking for a trustworthy and professional car rental company. I will definitely use their services again in the future. Thank you for the excellent experience! ⭐⭐⭐⭐⭐

14 July 2026
Unprompted review
Rated 4 out of 5 stars

Easy pickup and drop off experience

Easy pickup and drop off experience. Late flight meant an out of hours fee of €60. However the service itself was decent. The Aygo was a crock of crap on the motorway but handled the mountain roads ok. Would use again

14 July 2026
Unprompted review
Rated 1 out of 5 stars

avoid avoid avoid , !!!

we were given a toyota yaris upon arrival at pisa airport which had the back bumper loose and badly damaged we questioned if it was safe to drive.. we were told it was fine and not to worry. we took photos of all the other dents and scratches.we had no issues while driving the car and returned it in exacly the same condition.. a week later i recieved an e mail charging me 191 euros for a scratch on the inside of the door which was not visible when the door was closed.i sent several e mails informing them that we had not had any issues and the tiny scratch was not done by us. all my e mails were ignored , i was warned about car hire firms in italy doing things like this. i will never use ech rentals again and advise anyone to looks elsewhere.. this company has so many bad reviews i wish i had researched this criminal company.

25 June 2026
Unprompted review
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Reply from ECH

Dear Customer,

We are sorry to learn about the concerns you have raised regarding the condition of the vehicle and the subsequent damage charge.

Your comments have been noted and the case will be reviewed carefully. Our team will examine the available documentation, including the vehicle condition reports, the photographs taken at the time of collection and return, and the correspondence relating to the charge.

This review will allow us to verify the circumstances of the case and determine whether the amount was applied correctly.

We also regret that you felt your previous communications were not given the appropriate attention. We take this aspect seriously, as it does not reflect the standard of service we aim to provide.

Kind regards,
ECH team

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