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Rated 1 out of 5 stars

Don’t bother, they sell items they don’t have in stock then tell you a week later they can’t fulfil your order, complete time wasters

Rated 2 out of 5 stars

I ordered it a couple times and the quality is good and prices as well but I’ve been waiting for 17 days now for my order 105481 that’s just unacceptable!!! Still waiting for a response

Rated 1 out of 5 stars

Absolutely awful company, DO NOT USE, ordered 7 disposable vapes, only 5 arrived (eventually). Clearly someone cannot count when picking orders. Tried contacting and said would issue refund, that has... See more

Rated 5 out of 5 stars

This was the best experience I've ever had, they sent me out double my usual order for free as it was my 5th order.

Company details

  1. Vaporiser shop

Written by the company

At EcigsUK, established in 2017, we are proud to be a leading online vape store specialising in disposables, vape kits and e liquids. Our mission is to provide our customers with premium vaping products at an unbeatable price. Our vision is to make switching to a healthier lifestyle easier so that more people can take advantage of the benefits of vaping. Regardless if you're just starting out or already experienced in this field, we offer a broad range of selection from starter kits for beginners and advanced vaporizers for experienced vapers which will suit any budget. We strive to ship our product quickly and efficiently so that anyone around the world has access to modern smoking alternatives at competitive prices with ultimate convenience. Let us help you make the switch today!


Contact info

2.2

Poor

TrustScore 2 out of 5

49 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t bother

Don’t bother, they sell items they don’t have in stock then tell you a week later they can’t fulfil your order, complete time wasters

27 July 2025
Unprompted review
Rated 1 out of 5 stars

Item never arrived

Item never arrived, no order number given but money has been taken out my bank! Not happy!!

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Worst company I’ve used i paid £30 for…

Worst company I’ve used i paid £30 for 3 vapes nothing at all came. I’ve messaged several times got no response going to have to raise this with my bank now.
❗️❗️❗️ DO NOT USE THIS COMPANY ❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️

28 April 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful company

Absolutely awful company, DO NOT USE, ordered 7 disposable vapes, only 5 arrived (eventually). Clearly someone cannot count when picking orders. Tried contacting and said would issue refund, that has never arrived either despite chasing and threatening. I recommend you not to use this company. If I could put zero stars I would!

2 September 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID ‼️‼️‼️

Absolutely disgusting company. I wish I could rate this a 0. STAY AWAY FROM THIS SITE. I ordered 3 weeks ago , still no order stuck on evri site as we’re expecting it. I must’ve sent them about 20 emails. They replied saying they’d send another order out. They clearly haven’t or it would’ve been here by now. Scamming me along with other people, wish I found these reviews before ordering.

30 July 2024
Unprompted review

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