Eclipsecarsales Reviews 

240
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and professional, often going out of their way to assist. Many appreciate the no-pressure sales approach, allowing them to make decisions comfortably. The overall service and user experience are frequently highlighted as smooth, efficient, and easy from start to finish, with excellent communication and support. However, some customers also noted significant issues with the vehicles purchased, including major engine problems, unsafe or blowing tyres, and a turbo failure. A few other people also felt that after-sales support was disappointing, citing problems with warranties, workshop services, and a perceived lack of accountability or misrepresentation regarding vehicle details like logbooks.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the helpfulness and... See more

Product

Consumers have mixed experiences with the product, with some expressing great satisfaction with their car... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional service from sales... See more

User experience

Clients share positive opinions on user experience, with many describing it as amazing, great, and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional Customer service from the sales manager Danny. He talked me through everything with humour and patience and really put my mind at rest. Very welcoming and trustworthy.

Rated 5 out of 5 stars

Extremely relaxed process with no external pressure to decide and afforded a nice unaccompanied 25test drive which showed that all was OK. A few items required sorting, which was a agreed to and all t... See more

Rated 5 out of 5 stars

I recently bought a 2011 Mitsubishi Outlander from Eclipse Car Sales Ltd, and I couldn’t be happier with the experience. From start to finish, Mark was incredibly helpful, honest, and easy to de... See more

Rated 5 out of 5 stars

I purchased my new car from Danny, I wasn’t quite sure what I wanted, Danny listened to what I had in mind and he pointed me in the right direction and I found the perfect car, no pushing just honest... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

240 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(240)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a great experience at Eclipse…

We had a great experience at Eclipse Car Sales from the moment we arrived to browse to the day we picked up our new car. The whole team were extremely friendly, welcoming, and made the entire process feel relaxed and straightforward.

We were looked after by the lovely Bex, whose communication was excellent throughout. She was honest, approachable, and clearly knowledgeable about all our options. We really appreciated that there was no pressure at any point, instead, she offered helpful advice, arranged test drives, and made sure we had all the information we needed to make the right choice for us.

We would definitely return to Eclipse Car Sales again in the future. Thank you very much!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff , very helpful with buying my new car . Lovely site well mannered easy to deal with , would 100% recommend eclipse to anyone looking for a car

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Eclipse!

Friendly helpful staff, good car with good history. Very helpful with sorting out queries and relaxed about test drives. Thanks Eclipse!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish I can’t fault the…

From start to finish I can’t fault the dealership, super easy team to deal with that made buying my new car an excellent happy day. Wouldn’t hesitate to buy future cars the from this obliging team. Thank you.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

One happy Mustang owner !

Went to see my dream car a Mustang at this car sales garage! Meet Tom, who my wife and i both thought was great, professional and just not pushy at all. . Gave me a fair offer on my car and within two days the Mustang is on my drive. Couldn’t be happier the car is amazing and dealing with these guys has been great so far. There is one issue with the car but to be fair to them they put in writing they will fix and deal with it if it continues. So I would recommend them! Thanks Tom !

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, friendly staff always happy to help. Also great after sales service too if there are any problems they get them resolved quickly and hassle free.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and relaxed staff

The staff were all very friendly and relaxed, no pressure and nothing was too much for them.

All staff were also very informative.

When purchasing everything was very smooth and quick, with no issues.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Tom is an incredibly friendly person…

Tom is an incredibly friendly person who provides an outstanding, professional service. The business has very experienced and friendly staff who are trustworthy and create a stress free environment. Nothing is too much and they will offer great advice!

30 March 2026
Unprompted review

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