Eclipsecarsales Reviews 

240
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and professional, often going out of their way to assist. Many appreciate the no-pressure sales approach, allowing them to make decisions comfortably. The overall service and user experience are frequently highlighted as smooth, efficient, and easy from start to finish, with excellent communication and support. However, some customers also noted significant issues with the vehicles purchased, including major engine problems, unsafe or blowing tyres, and a turbo failure. A few other people also felt that after-sales support was disappointing, citing problems with warranties, workshop services, and a perceived lack of accountability or misrepresentation regarding vehicle details like logbooks.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the helpfulness and... See more

Product

Consumers have mixed experiences with the product, with some expressing great satisfaction with their car... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional service from sales... See more

User experience

Clients share positive opinions on user experience, with many describing it as amazing, great, and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional Customer service from the sales manager Danny. He talked me through everything with humour and patience and really put my mind at rest. Very welcoming and trustworthy.

Rated 5 out of 5 stars

Extremely relaxed process with no external pressure to decide and afforded a nice unaccompanied 25test drive which showed that all was OK. A few items required sorting, which was a agreed to and all t... See more

Rated 5 out of 5 stars

I recently bought a 2011 Mitsubishi Outlander from Eclipse Car Sales Ltd, and I couldn’t be happier with the experience. From start to finish, Mark was incredibly helpful, honest, and easy to de... See more

Rated 5 out of 5 stars

I purchased my new car from Danny, I wasn’t quite sure what I wanted, Danny listened to what I had in mind and he pointed me in the right direction and I found the perfect car, no pushing just honest... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

240 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(240)

105 reviews in the last 12 months

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Rated 2 out of 5 stars

Broke down after a week

After plenty of contact and putting down a deposit, drop 2.5hours to see car, had management light on so got in writing they would fix any faults. Had the car a week but was away so hardly drove it. On way home car making all sorts of noises, once home checked and major engine issues. Oil and fluids everywhere in engine bay. AA out and told to get as far away from the car as possible as major issue. Returned and got a full refund. Only reason I gave 2 star and not 0 is because the refunded me without any arguments just took a bit to sort of return of vehicle as I was so far away.
Something tells me they knew something was up with van but I will never know that. Always a risk buying second hand cars but I won’t return

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Very friendly. No hanging around process was really quick which I’m happy with. The car I purchased is in really good condition. Very happy.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Two very happy customers

Eclipse specialise in sourcing prestige and performance cars. We saw the car we were looking for being advertised on Autotrader, and we were delighted to find such an excellent example. It was a pleasure to be looked after so well by Paul Sawyer, who went out of his way to accommodate our requirements. Eclipse clearly understands the market segment they specialise in and adopts a no-pressure professional approach which we found refreshingly reassuring. Although this is the first time we have dealt with Eclipse, it won't be our last. Highly recommended.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent car sales

Absolutely no pressure during the whole buying experience and the couple of items which I asked to be sorted out were resolved with no issues. Car fully valeted and ready for collection on schedule.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to mark!

I recently bought a 2011 Mitsubishi Outlander from Eclipse Car Sales Ltd, and I couldn’t be happier with the experience. From start to finish, Mark was incredibly helpful, honest, and easy to deal with.

He answered all my questions, gave me plenty of time to look over the car, and never made me feel rushed or pressured. The Outlander was exactly as described — clean, well-maintained, and has been running great since I drove it off the lot.

The whole process was smooth and professional, and it’s clear that Mark and the team genuinely care about their customers.

I’d highly recommend Eclipse Car Sales Ltd to anyone looking for a reliable used car and top-notch service. Thanks again, Mark!

2 August 2025
Rated 5 out of 5 stars

No hard sale

No hard sale, Ryan let the car sale itself and the process was qui k and relaxed, an enjoyable experience.

24 July 2025
Unprompted review
Rated 2 out of 5 stars

Never again!

Smooth process on purchasing a car from Paul.
Unfortunately the car had mechanical issues from driving off the forecourt. Which understandingly was disheartening. Paul was quick to accommodate the situation.
The car was booked in to be looked at and fixed.
Ryan the man in charge of garage/workshop arrangements was rude, unprofessional and has no empathy.
Unfortunately the car is still not 100% sound and waiting to return to workshop.
During this process I put in a complaint, but had a response that ‘’we are not under any obligation to take the car back in and as it would cost us a lot of money to get it back through the system re advertised and resold etc which we would then need to pass that on to you and then you are paying lots of money’’.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a BMW X3

I purchased a BMW X3, 2018 from Eclipse Car Sales Ltd.
Paul Sawyer was very helpful and understanding of my catastrophic purchase. From start to finish very efficient, knowledgeable and professional.
I had a quick home delivery by Sarah. The car was in excellent condition when it arrived like it just came out or their showroom. Great.
A great team and yes, I would purchase from them again. A genuine car dealer I would recommend to others.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Eclipse were great

Eclipse were so helpful, friendly and gave me good advice on buying my car.
They were not pushy at all.
My car is great, thank you Paul!
I shall definitely go there again when I want to buy another one.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Love the Car

The car seems great and the deal was transacted very efficiently, smoothly, and quickly. Mark, at Eclipse was great to deal with and so, at the end of the day, it couldn't have been better.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Good communication from start to…

Good communication from start to finish. Excellent value for money compared to other dealers. Delivered to Swansea for a good price. The car was exactly as expected. We would do a deal with this company again with confidence.

6 June 2025
Unprompted review

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