The process is extremely simple and easy to follow, so I'd definitely use this service again if needed, but the payout for the brand and type of phone could be better. The two phones I used were bot... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The process of selling a phone without the worries of being scammed by selling online. You take a huge cut from what you would get selling privately but sometimes you have to weigh your options. What... See more
Company replied
The first time through the process I got to the end and the camera photo of me didn't process properly. It recommended I try another Albertson store. So I did. This second attempt only offered me half... See more
Company replied
Instructions were easy to follow and I didn't feel rushed. The initial iPhone cable used to check if the device powered on was a bit faulty causing me having to reset the phone's position twice.
Company replied
Company details
About ecoATM
Written by the company
ecoATM is a secure, simple, sustainable and rewarding way to sell or recycle your used devices.
We offer over 5,000 conveniently located ecoATM kiosks throughout the United States to help folks earn instant cash and limit the fast-growing electronic waste issue that our planet is facing. Our self service kiosks are incredibly easy to use, allowing customers to sell or recycle their used devices in just under ten minutes. What only takes a few minutes of your time could mean cash in your hand and working towards a cleaner planet for everyone.
With over a decade of work under our belts, we know a thing or two about device recycling and the momunmental impact that it has on our environment. With your help, we are constantly working towards a greener tomorrow by limiting the amount of e-waste that enters our shared environment. That's why ecoATM has collected over 38 million devices to date, all thanks to the help of our rockstar recyclers who also want to live in a happier, healthier world.
If you're ready to join the fight against e-waste while also having the chance to put some green back into your wallet, you can find your local ecoATM kiosk and start your journey with us today!
We offer over 5,000 conveniently located ecoATM kiosks throughout the United States to help folks earn instant cash and limit the fast-growing electronic waste issue that our planet is facing. Our self service kiosks are incredibly easy to use, allowing customers to sell or recycle their used devices in just under ten minutes. What only takes a few minutes of your time could mean cash in your hand and working towards a cleaner planet for everyone.
With over a decade of work under our belts, we know a thing or two about device recycling and the momunmental impact that it has on our environment. With your help, we are constantly working towards a greener tomorrow by limiting the amount of e-waste that enters our shared environment. That's why ecoATM has collected over 38 million devices to date, all thanks to the help of our rockstar recyclers who also want to live in a happier, healthier world.
If you're ready to join the fight against e-waste while also having the chance to put some green back into your wallet, you can find your local ecoATM kiosk and start your journey with us today!
Contact info
United States
- 858-255-4111
- ecosupport@ecoatm.com
- ecoatm.com
3.8
Great
27K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy
It was easy. It was clear and you kept to your your -priced sellback of $84 so thank you so much
23 April 2026
Reply from ecoATM
We're so glad to hear that you found the process easy and clear, and that we honored our offer. Thank you so much for your positive feedback!
Reply from ecoATM
We are so happy our service was fast, and you found a good price for the items. We appreciate you sharing!
I felt like I was burned by the ecoatm…
I felt like I was burned by the ecoatm I had recently purchased the phone for200$ at metro and only got 21 from u guys only sold it because I needed the money for food
23 April 2026
Reply from ecoATM
We regret that our offer didn't meet your expectations, especially given your circumstances. Our offers also reflect the current market value for your phone.
The machine accepted two phones from me…
The machine accepted two phones from me give me a price for them. The third phone I put in the machine it froze up. The phone was never returned and I was never paid the money for the other two phones. Tried to call customer service and stood there for over an hour and nobody ever answered my call.
23 April 2026
Reply from ecoATM
We regret that the machine froze, your phone was not returned, and you were not paid for the other two phones. We apologize that you were unable to reach customer service. We appreciate you bringing this to our attention. Please contact us back at ecoSupport@ecoatm.com so we can look into this.
be honest and make your plugs work
22 April 2026
Reply from ecoATM
We appreciate your feedback and honesty. We'll look into the functionality of our plugs. Please contact us at ecoSupport@ecoatm.com, so we can assist you.
Reply from ecoATM
So glad to hear the instructions were easy! We want every step to feel smooth and stress‑free. Thanks for sharing your experience!
Reply from ecoATM
We love hearing this! Clear and easy instructions are exactly what we aim for. Thanks for sharing!
More Money for cellphone 📱
23 April 2026
Reply from ecoATM
We appreciate your feedback. Our goal is to offer fair pricing based on the actual condition of the device, and we understand that expectations can vary.
Reply from ecoATM
Five stars—love it! We’re so happy the kiosk made everything fast, simple, and even a little fun.
Machine was slow barely worked first…
Machine was slow barely worked first time it kept my phone I was on with customer support for 40 min yo retrieve my phone
22 April 2026
Reply from ecoATM
We appreciate your feedback and are sorry you had a slow experience and difficulty retrieving your phone. We'll investigate this issue to improve our service. Contact us at ecoSupport@ecoatm.com if you require more assistance.
:) just had to get rid of some old…
:) just had to get rid of some old phone I was found in the drawer cleaning out
22 April 2026
Reply from ecoATM
We're happy to hear that you had a good experience clearing out your old phone. Thank you for taking the time to share your positive feedback with us!
I love the automated system
I love the automated system, very smart. I was disappointed that I only got $2 for my cell phone
18 April 2026
Reply from ecoATM
We're glad you appreciate the automated system! We are sorry the offer for your phone didn't meet your expectations. We appreciate your feedback.
fast easy and great all around!!!!!!!
17 April 2026
Reply from ecoATM
We appreciate you sharing your experience! We are so happy that our services were fast, easy, and great all around for you!
It took a long time
It took a long time. The price for it was not expected, but it was best to recycle it.
18 April 2026
Reply from ecoATM
We appreciate your feedback and are sorry the service took longer than expected and the price was surprising. We're glad we could recycle it for you.
I washed my iPhone 12
I washed my iPhone 12, black, 64 gig a few days, it stopped working completely a tried everything. A friend reminding me that I could take it to a ecoatm, in 2026, with a broken iPhone 12, no cracks on screen or back glass, ecostar gave me $22 for it.
Not bad for a water logged iPhone
21 April 2026
Reply from ecoATM
We appreciate you sharing your experience with us. It's good to know that you were able to receive some value for your water-damaged iPhone 12 at one of our kiosks. We're glad you found our service helpful in that situation.
Keeps old phones out of the landfill
This is a good way to keep old phones out of the landfill and at least get some cash value out of them. The only issue I have is going online and submitting the information for the phone you are turning in, getting an email stating "Another Price Locked" when it isn't really a lock. It is an "up to" amount and can be significantly lower once you get to the kiosk. Adding "you have a limited amount of time to get to an ecoATM and get paid for that used phone" is misleading. There really isn't a guarantee that the email is providing. Using the kiosk is like a startover anyway. You're going to get what is offered at the kiosk. What's the point of the email? I had 2 phones; I had 2 emails with offers. Using the "I have another device" option at the kiosk apparently removes the ability to use both "Drop-off" codes provided in the email. The kiosk recognized the first code, but wouldn't recognize the second one. Technical glitch, but affects the customer experience and trust in the system to provide an honest assessment of a phone's turn-in value. My total according to the email: $61.00 for both. Total realized at the kiosk: $38.00 for both.
22 April 2026
Reply from ecoATM
We appreciate you using our service to recycle your phones. We're sorry the email offers didn't match the kiosk's assessment, and that you experienced technical issues using both drop-off codes. We will investigate these concerns to improve the accuracy of our evaluations and the overall customer experience. Please contact us back at ecoSupport@ecoatm.com, so we can assist you.
Could have took those phones to another…
Could have took those phones to another refurbishing business...Definitely would have been more than 8 dollars. False advertisement regarding pricing is very disrespectful.
22 April 2026
Reply from ecoATM
We appreciate you bringing this to our attention. We're sorry to hear that our pricing didn't meet your expectations and that you feel it was misrepresented. Our team bases every quote on the model, the internal and external condition, and the current market value of the device to stay as fair as possible.
Thank you wishing the prices were…
Thank you wishing the prices were higher then what it was .- thank you
22 April 2026
Reply from ecoATM
We appreciate your feedback and are glad you're happy with our prices. We aim to keep our pricing as fair and transparent as possible.
I feel like this company does not offer…
I feel like this company does not offer enough money for the phones
22 April 2026
Reply from ecoATM
We're sorry our offer didn't meet your expectations. Our pricing reflects the device and its condition, and we aim for transparency.
Fast, efficient,saves pollution
It was efficient amd i love that it recycles and reduces pollution I will be sure to tell my friends.yhere was a minor malfunction the first time but i called the number and they quickly resolved it
22 April 2026
Reply from ecoATM
We're happy to hear that you appreciate our recycling efforts and efficiency. We're glad our team quickly resolved the initial issue. Thank you for sharing your positive experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.