ecoATM Reviews 26,836

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the ease and convenience of the process, appreciating the quick cash for their old devices. Many people find the service straightforward and user-friendly, making it a good option for decluttering and getting some money for unused electronics. The multiple payment methods are also a plus, and the overall experience is often described as efficient and simple. However, some customers were dissatisfied with the payouts, feeling that the offers were too low, especially compared to online quotes or selling privately. There were also occasional issues with the machines, such as faulty cables, problems with selfie verification, or units failing to connect to devices. A few people also mentioned slow processing times and concerns about the accuracy of the device evaluation, leading to lower-than-expected offers.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently praising the process as easy to navigate,... See more

Product

Users describe ambiguous interactions with the product. Many customers report issues with the machine not... See more

Price

Consumers find price to be ambiguous. Many reviewers express dissatisfaction with lowball offers, hidden... See more

Value for money

Reviewers mention ambiguous feedback about value for money. Many customers express disappointment, feeling... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers praised the quick and easy payment process,... See more

Based on these reviews

Rated 4 out of 5 stars

The process is extremely simple and easy to follow, so I'd definitely use this service again if needed, but the payout for the brand and type of phone could be better. The two phones I used were bot... See more

Company replied

Rated 4 out of 5 stars

The process of selling a phone without the worries of being scammed by selling online. You take a huge cut from what you would get selling privately but sometimes you have to weigh your options. What... See more

Company replied

Rated 4 out of 5 stars

The first time through the process I got to the end and the camera photo of me didn't process properly. It recommended I try another Albertson store. So I did. This second attempt only offered me half... See more

Company replied

Rated 4 out of 5 stars

Instructions were easy to follow and I didn't feel rushed. The initial iPhone cable used to check if the device powered on was a bit faulty causing me having to reset the phone's position twice.

Company replied


Company details

  1. Kiosk
  2. Mobile Phone Shop
  3. Electronics store

About ecoATM

Written by the company

ecoATM is a secure, simple, sustainable and rewarding way to sell or recycle your used devices.

We offer over 5,000 conveniently located ecoATM kiosks throughout the United States to help folks earn instant cash and limit the fast-growing electronic waste issue that our planet is facing. Our self service kiosks are incredibly easy to use, allowing customers to sell or recycle their used devices in just under ten minutes. What only takes a few minutes of your time could mean cash in your hand and working towards a cleaner planet for everyone.

With over a decade of work under our belts, we know a thing or two about device recycling and the momunmental impact that it has on our environment. With your help, we are constantly working towards a greener tomorrow by limiting the amount of e-waste that enters our shared environment. That's why ecoATM has collected over 38 million devices to date, all thanks to the help of our rockstar recyclers who also want to live in a happier, healthier world.

If you're ready to join the fight against e-waste while also having the chance to put some green back into your wallet, you can find your local ecoATM kiosk and start your journey with us today!

Contact info

3.8

Great

TrustScore 4 out of 5

27K reviews

5-star
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Rated 5 out of 5 stars

It was quick easy and effective thank…

It was quick easy and effective thank yall for making it that easy

22 April 2026
ecoATM logo

Reply from ecoATM

We're so glad to hear that our services were quick, easy, and effective for you. We appreciate you taking the time to leave us feedback!

Rated 5 out of 5 stars

Easy but not Sufficient

The overall experience was very easy and convenient but you guys do not offer enough money for the devices at all.

22 April 2026
ecoATM logo

Reply from ecoATM

We appreciate your feedback and are glad the process was easy. To keep pricing consistent, our offers reflect device condition and current market value.

Rated 5 out of 5 stars

It was an easy process to deal with

It was an easy process to deal with. Easy directions to follow.

18 April 2026
ecoATM logo

Reply from ecoATM

We're happy the process was easy to deal with and the directions were easy to follow. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

It was easy!

16 April 2026
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Reply from ecoATM

That’s fantastic to hear! We’re so glad you enjoyed your experience using ecoATM to recycle your device, and we appreciate you being part of the ecoATM community.

Rated 5 out of 5 stars

It's simple and easy

It was easy and quick and helpful

18 April 2026
ecoATM logo

Reply from ecoATM

We're so glad our services were easy, quick, and helpful for you! We appreciate your feedback and five-star rating!

Rated 1 out of 5 stars

You all always give one quote but once…

You all always give one quote but once you’re at the kiosk the price changes

18 April 2026
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Reply from ecoATM

We appreciate you bringing this to our attention. We're sorry the price changed at the kiosk, and we'll look into the reason for the discrepancy. Please contact us back at ecoSupport@ecoatm.com, so we can assist you.

Rated 1 out of 5 stars

I was offered a certain amount and only…

I was offered a certain amount and only recieved $2 for my phone value was no good

18 April 2026
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Reply from ecoATM

We appreciate you sharing this with us. We're sorry the offer for your phone was not what you expected. We'll look into this discrepancy. Please contact us back at ecoSupport@ecoatm.com, so we can assist you.

Rated 5 out of 5 stars

Fast and easy

Fast and easy

18 April 2026
ecoATM logo

Reply from ecoATM

Five stars—amazing! We're thrilled the kiosk made recycling your phone quick, simple, and stress-free.

Rated 4 out of 5 stars

4 stars instead of 5

Using this kiosk to sell my phones was fairly easy and I had no complications whatsoever. The instructions were pretty simple and everything went smoothly. The only reason I didn't rate it with 5 stars was because they only gave me $1 for a Motorola phone that was in almost excellent condition, but I didn't need it and wanted to get rid of it anyway. I was able to sell 2 very broken iPhones and the Motorola at the same time in one transaction, so it saved me time.

17 April 2026
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Reply from ecoATM

We appreciate you sharing your experience. We're glad the kiosk was easy to use and saved you time. Our goal is to offer fair pricing based on the actual condition of the device, and we understand that expectations can vary.

Rated 5 out of 5 stars

Love it

I love it love it

18 April 2026
ecoATM logo

Reply from ecoATM

We're so glad you had such a wonderful experience! Thank you for sharing your positive feedback with our team; it truly makes our day.

Rated 1 out of 5 stars

Machine did not give me all my money…

Machine did not give me all my money money was stuck in machine

22 April 2026
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Reply from ecoATM

We regret that the machine retained your money. We'll investigate this issue to prevent future occurrences. Please contact us back at ecoSupport@ecoatm.com, so we can assist you.

Rated 5 out of 5 stars

Deposed phones

User experience, don't know the real value but it help to let the devices go

18 April 2026
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Reply from ecoATM

We're happy to hear that the user experience was helpful for you. We appreciate you taking the time to share your thoughts; it really means a lot to us.

Rated 1 out of 5 stars

Yall cheap gave me $100 for a $500…

Yall cheap gave me $100 for a $500 tablet brand new

18 April 2026
ecoATM logo

Reply from ecoATM

We regret that our offer did not meet your expectations for your new tablet. Our pricing is determined by the phone’s model, its overall condition, and the current market value.

Rated 3 out of 5 stars

I had a mixed experience using a Cash…

I had a mixed experience using a Cash for Cell Phones machine. Unfortunately, the first machine took my phone but did not dispense any cash.

There were a few issues with the machine itself. The front-facing camera, which is used to match your face with your driver’s license, appeared to be mounted about 90 degrees off. I had to stand sideways to get it to align properly, which was awkward and not very user-friendly. Additionally, when the machine accepted my phone, it made a concerning sound—almost as if the device fell inside rather than being properly placed on a tray.

On a positive note, the customer support experience was excellent. The representative I spoke with took the time to test and verify the issues I described and confirmed my concerns. She was professional, calm, and reassuring throughout the process, which made a frustrating situation much easier to deal with. I was told a check would be mailed to me for the phone (it has been about four business days so far, so I am still waiting).

The following day, I tried a different machine and received a much lower offer—$2.00 compared to the $10.00 quoted by the previous machine. I understand that pricing can vary, but such a large difference in a short period of time was surprising and unclear.

Overall, while I appreciate the helpful customer service, the machine issues and inconsistent pricing made the experience less reliable than expected.

16 April 2026
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Reply from ecoATM

We appreciate you sharing your experience. We're sorry the machine malfunctioned and that the camera alignment and sounds were concerning. We're glad our support team was helpful. The pricing discrepancy is also something we'll review. Thank you for your feedback.

Rated 5 out of 5 stars

EASY Peasy

This was so easy and efficient that I will be back to sell more soon. It only took 4 devices at once so there is a limit, that would be the only negative.

22 April 2026
ecoATM logo

Reply from ecoATM

We're happy to hear that the process was easy and efficient for you. We appreciate your feedback regarding the device limit, and we usually have it to avoid overflow the Kiosk

Rated 4 out of 5 stars

didnt get but $11

didnt get but $1.OO .ONLY

21 April 2026
ecoATM logo

Reply from ecoATM

We are sorry to hear about the low amount received. We'll look into this right away and appreciate your feedback. Please contact us back at ecoSupport@ecoatm.com, so we can assist you.

Rated 5 out of 5 stars

Easy and fast

Easy and fast

18 April 2026
ecoATM logo

Reply from ecoATM

That’s wonderful to hear! We’re so happy ecoATM made things easy for you, and we truly appreciate you being part of our community.

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