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Rated 1 out of 5 stars

Terrible customer service, would not respond to emails (which is their only way of contact), over 8 days after guaranteed delivery, I have not received anything. Don’t trust them.

Rated 5 out of 5 stars

I love the toothbrush and have found it softer than commercial products but still as effective. My gums feel better (less sore from over brushing) but my teeth still feel as clean! My husband has f... See more

Rated 5 out of 5 stars

Lovely product and fast service! Placed an order from the site when it launched for the reusable cotton pads, and the quality is excellent, love the simple but premium feeling packaging! Not only is i... See more

Rated 5 out of 5 stars

Ordered the reusable cotton pads the other week and what can I say, I absolutely love them! They make my skin feel so soft as they have a super soft side and a gentle exfoliating side, I use them to a... See more

Company replied

Company details

  1. Kitchenware Shop

Written by the company

Sustainable, Earth friendly, unique retailer of environmentally conscious homeware, gifting & well-being essentials. We plant a tree for every purchase!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent aftercare

Excellent aftercare when delivery did not arrive. Arranged for a replacement and were very professional. Would definitely recommend.

19 November 2021
Rated 5 out of 5 stars

Excellent quality (and design) of…

Excellent quality (and design) of wooden box that products come in. The cotton pads are soft and gentle towards your skin and keep their quality through wash. I would definitely recommend this product to other people! A great addition - both practical and interior-wise - to my bathroom.

14 October 2021
Rated 5 out of 5 stars

Great product.

Great product. I love the box to keep the make up remover pads in and the pads are a good size. I am feeling happy knowing I am trying to save a little tiny bit of the planet.

2 October 2021
Rated 5 out of 5 stars

Lovely Eco/Sustainable products which…

Lovely Eco/Sustainable products which look good in any kitchen and arrived in good time!

6 August 2021
Eco Garden logo

Reply from Eco Garden

What a lovely review! Many thanks for taking the time to share your thoughts about our sustainable company with Trust Pilot, Jill. We greatly appreciate your custom and we are so pleased you’re enjoying using our earth friendly products.

Have a lovely weekend!
From Billy at Eco Garden

Rated 5 out of 5 stars

Beeswax wraps

An excellent product and good value for money. I bought these as a gift and I was not disappointed with the packaging and quality. Very quickly dispatched too.

4 August 2021
Rated 5 out of 5 stars

The customer service at this company is…

The customer service at this company is amazing. After a terrible mix-up with the Royal Mail, Billy was nothing but kind of supportive with the problem. My product has finally arrived and I can't wait to use it! Will for sure be using this company again!

- Rebecca

31 July 2021
Unprompted review
Eco Garden logo

Reply from Eco Garden

Hi Rebecca! Thank you so much for taking the time to leave us a review. Your support and custom means a great deal and we’re so delighted you found our service worthy of such a lovely recommendation. Enjoy your cleansing pads and be sure to let us know how you get on with them!

Thanks again!
Billy at Eco Garden

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