Terrible customer service, would not respond to emails (which is their only way of contact), over 8 days after guaranteed delivery, I have not received anything. Don’t trust them.
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See what reviewers are saying
I love the toothbrush and have found it softer than commercial products but still as effective. My gums feel better (less sore from over brushing) but my teeth still feel as clean! My husband has f... See more
Lovely product and fast service! Placed an order from the site when it launched for the reusable cotton pads, and the quality is excellent, love the simple but premium feeling packaging! Not only is i... See more
Ordered the reusable cotton pads the other week and what can I say, I absolutely love them! They make my skin feel so soft as they have a super soft side and a gentle exfoliating side, I use them to a... See more
Company replied
Company details
Written by the company
Sustainable, Earth friendly, unique retailer of environmentally conscious homeware, gifting & well-being essentials. We plant a tree for every purchase!
Contact info
Dry Summer Cottage, HX2 6EP, Luddendenfoot, United Kingdom
- 07825558696
- ecogardenuk@gmail.com
- ecogardenuk.co.uk
2.4
Poor
109 reviews
Hasn’t replied to negative reviews
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Everything as expected
17 July 2021
Reply from Eco Garden
Hi Joanna,
Thanks for taking the time to leave us a review! Hope you enjoyed your purchase and experience with Eco Garden.
Many thanks,
Billy at Eco Garden
This was a stress free purchase
This was a stress free purchase - no problems from ordering to receiving the items. I was also impressed by the prompt delivery.
13 July 2021
Reply from Eco Garden
Hi there, Ms Hinds!
Thank you so much for taking the time to leave us a review. As a small family run business trying to make a positive difference it means such a great to read such positivity about our service and our products.
Thank you so much for supporting us!
With the warmest of regards.
Billy at Eco Garden
Fast delivery and a lovely product
13 June 2021
Reply from Eco Garden
Hi there, Susan!
Thank you so much for leaving us a review on Trust Pilot. It means a great deal to us as a small family run business that you enjoyed your experience with us and you get the most out of your new sustainable Eco Garden products.
Thank you so much!
Kindest regards,
Billy at Eco Garden
Great value and efficient turn around
Great value and efficient turn around. Thank you! Bought a few beeswax wraps as pressies for friends :)
4 June 2021
Reply from Eco Garden
Hi Victoria,
We’re delighted to hear you shared the gift of sustainable living with your friends! What a lovely idea.
Thank you so much for taking the time to share your thoughts on our small family owned business with Trust Pilot and thank you even more so for supporting our sustainable business. It truly means the world!
Thank you and have a lovely day!
Billy at Eco Garden
Reply from Eco Garden
Hi there, Jordan. Thank you so much for taking the time to leave us such a lovely review! We truly appreciate your custom and your support! We are absolutely delighted to hear you love you cleansing pads. Long may they help you reduce your waste and make a positive difference to the planet 🌍
Thank you so much,
Billy at Eco Garden 🌿
We love Eco Garden!
We love Eco Garden products and their sustainable ethos! Our washing up brushes have lasted so well and we've bought the wax wraps and bamboo toothbrushes as gifts a few times - always very well received! Quality is fantastic and delivery is fast.
22 May 2021
Reply from Eco Garden
Hi Hannah! Thank you so much for taking the time to leave us a review. Your support for our store means the world and we are absolutely thrilled you love our products as much as we do!
Kindest regards,
Billy at Eco Garden
Reply from Eco Garden
Hi there! Thank you so much for taking the time to leave us a review! We appreciate your feedback and we are incredibly grateful for your support.
Warmest regards,
Billy at Eco Garden
Excellent company
4 stars as the beeswax wraps weren’t quite the right things for what I wanted, they don’t give a 100% tight fit. However I contacted them and I have to say that their customer service does merit 5 stars..... excellent, thank you. The wraps would be very good in most foodie situations.
1 May 2021
Reply from Eco Garden
Hello Jude,
Thank you for leaving us a review. We greatly appreciate your custom and your recommendation. 🌿
Kindest regards,
Billy at Eco Garden
Reply from Eco Garden
Greetings Sylvia,
Thank you for leaving us a review! We truly appreciate your custom & we hope you love your eco friendly essentials. Saving the world one small step at a time 🌿
Thank you so much!
Billy at Eco Garden
Thumb up!
Good quality, nice pattern and a very good service customer. I had a misunderstood in my order but it has been sort it out in the day and very kindly!
3 April 2021
Reply from Eco Garden
Hi there! Thank you so much for leaving such a lovely review for us on Trust Pilot. We’re so pleased we could resolve the misunderstanding with your order and even more delighted to hear you’re happy with your Eco Garden products.
We pride ourselves on the quality of our products and our customer service so we’re delighted to hear about your thoughts and experience with us and we hope you return to our store again in the future.
Thank you so much,
With the warmest of regards.
Billy at Eco Garden
Highly recommended
Arrived quickly, great quality. Would recommend and would order from Eco Garden again! Thanks very much!
3 April 2021
Reply from Eco Garden
Hi Jo, and thank you so much for leaving us such a lovely review on Trust Pilot. We’re delighted to hear about your positive experience with Eco Garden & we hope you love your new eco friendly products.
Your custom and support is greatly appreciated!
Warmest regards,
Billy at Eco Garden
Beeswax Wrap Set
Ordered beeswax wraps on Saturday afternoon & they had arrived on Monday!
They are fab!
Thanks so much!
Super service & speedy delivery 😊
Highly recommend
30 March 2021
Reply from Eco Garden
Hi there, Lisa! Thank you so much for taking the time to leave us a review. We really appreciate it!
We’re so pleased to hear you’re happy with our service and your new Eco Garden products. We pride ourselves on providing our valued customers like yourself the means to make their daily routine that bit more sustainable through convenient earth friendly methods. The Beeswax Wraps are such a brilliant sustainable daily essential and we’re certain they’ll serve you well.
Thank you so much,
Yours gratefully.
Billy Fletcher at Eco Garden Ltd
Lovely products
Lovely products, all as described on the website.
Easy to order, swift delivery.
26 March 2021
Reply from Eco Garden
Hi Helena & thank you so much for taking the time to leave us such a lovely review! 🌿
We’re so pleased you found our service and website efficient and we hope you love your new Eco Garden products. We pride ourselves on the transparency of our business so to hear you comment on the accuracy of our descriptions is lovely to read.
Thanking you once more,
Billy at Eco Garden Ltd
Beeswax Wraps
The beeswax wraps were one of my first purchases as a new eco-swap enthusiast and I was not disappointed. The wraps are gorgeous. I would highly recommend. This will not be my last purchase from this lovely company.
27 February 2021
Loving the beeswax wraps
Loving the beeswax wraps, I’d been meaning to try them for ages and they are a revelation! Quick delivery too.
11 February 2021
Reply from Eco Garden
Greetings, Sarah!
Delighted to hear you’re finding our products a revelation! We couldn’t agree more - Beeswax food wraps are an essential item most never even knew they needed! But once you start using them there’s no going back to creating unnecessary waste 🌿
Thank you so much for taking the time to leave us a review. Happy Valentine’s weekend!
Billy at Eco Garden
Washable make up pads
Really pleased with these washable make up pads. Soft and so easy to wash. Love the box to store them in too.
3 February 2021
Highly recomended
Got another set of body and shampoo soap bars having washed my way through my first box. And they are truly superb. They smell incredible, I feel clean, my skin isn’t dried out and my hair feels amazing. All this and the products and packaging are all eco friendly and can be recycled
31 January 2021
Unprompted review
Reply from Eco Garden
Greetings, Jack. 🌿
Thank you so much for taking the time to leave us a review! We greatly appreciate your custom & your support means we can continue to make the planet a healthier place together. Delighted to hear you found our products and service great. That means a great deal to us!
Thank you so much & we hope you return to our store again in the future.
With the warmest of regards,
Billy Fletcher at Eco Garden 🌍
Excellent Service
I received my order really quickly and the products are absolutely lovely. Well worth the money. Will be purchasing again.
11 January 2021
Unprompted review
Reply from Eco Garden
Hello Kathryn & thank you so much for leaving us such a wonderful review on Trust Pilot!
We greatly appreciate your support & we are truly delighted to hear you loved our products, our service and considered them great value for money! Lovely to hear you’ll return to our store again in the future but in the meantime - thank you so much for taking the time to share your thoughts with Trust Pilot. It means the world to us!
Have a fabulous day,
The warmest of regards,
From Billy at Eco Garden 🌍
Super happy
Amazing product, great quality super cute but also environmentally friendly as no plastic used for package or the product itself. Very happy with the product I use them everyday in my skincare routine and they apply the product nicely without soaking it all up so it spreads over the skin evenly. Definitely will be trying more of the eco friendly product.
9 January 2021
Reply from Eco Garden
Hi there, Beth!
Thank you so much for taking the time to leave us a review. It means the world to us to see such positivity about our products and we’re so pleased they aid you in your sustainable daily routine.
Even better to hear you’d return to our store again in the future! All the very best and wishing you a fabulous 2021.
Billy at Eco Garden
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