Eco Haus Solutions Reviews 94

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for being efficient, polite, and professional, often highlighting their pleasant demeanor and helpfulness. The service provided is consistently described as high quality, with many appreciating the thoroughness and tidiness of the work, often noting that everything was left clean and organized. People are generally very satisfied with the overall job, including the installation process and the finished product, which often meets or exceeds expectations. However, some customers also noted issues with communication between the office and fitters, leading to delays or misunderstandings about the job's scope. A few other people also felt that the sales team could be pushy, with instances of miscommunication regarding pricing or product features, and concerns about customer interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their efficiency, politeness, and... See more

Service

Consumers generally report positive experiences with the service, highlighting its efficiency and the... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Product

Clients share ambiguous opinions on product quality and installation. Many customers praised the excellent... See more

Price

Customers had ambiguous experiences with price, with some noting a glitch where a price quote was... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Installation technicians were very good, well organised and efficient. Did the job to a high standard with the minimum of disruption, cleaned up well on completion and left house as they found it, ver... See more

Company replied


Company details

  1. #43 of 47 best companies in Double Glazing Installer

Written by the company

Crafted for Clarity. Built for Efficiency. Styled for Life. At www.EcoHaus.Solutions we design and install double glazing that combines timeless beauty with intelligent engineering. Eco Haus Solutions Ltd (t/a Eco Haus), company no. 16527712, registered office: 66 Paul Street, London EC2A 4NA. Freephone number: 0800 802 1250.


Contact info

3.9

Great

TrustScore 4 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

1 star cos can't give none

1 star cos can't give none, Very heavy sales tactics to a vulnerable 90 year old with dementia & limited eyesight, sales rep even signed to say she didn't require an advocate & wrote cheque for deposit for her too as she can't!! Emailed company and got no response at all to my complaint, thankfully bank cancelled the cheque. Still keep constantly phoning her despite us asking them not to!!!

9 March 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Dear T W, this doesn't sound correct but we aren't able to identify or link this to anything so we've emailed you through Trustpilot asking for more information. If you could please check you have the right company and reply to the email with the relevant information such as Order Number and Name, that will enable us to investigate.
Regards,
Eco Haus
www.EcoHaus.Solutions

Rated 3 out of 5 stars

The window units that were replaced…

The window units that were replaced were great and the fitters were fast and cleared up after them.
The sales person who called initially sold me a package, clean the upvc frames and refurbish windows. The representative who made the appointment with me said that the fitters would be here 2 hours or thereabouts but they were here for 40 minutes. I am happy with what they did but did not get the clean etc as I expected.

4 April 2026
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Reply from Eco Haus Solutions

Dear Mrs Thompson, thank you for your feedback and we're glad you're happy with what our fitters Steve and install team did, however we are looking into what you've mentioned about the frame clean and in the meantime for any concerns please do give us a call.
Regards,
Eco Haus
www.EcoHaus.Solutions

Rated 1 out of 5 stars

I’m very upset with this company I have…

I’m very upset with this company I have tried several times to ask for my deposit back and they seem not to want to refund me. I have rights for a cooling off from their pushy sales team. The real character of a genuine company comes to bear if you have a change of mind they would be gracious and do the right thing. I’m being lead a merry dance for my refund. Avoid at all costs.
Thank you!

24 April 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear Brian Hurst, we were sorry to read this but unable to link your name to any order on our system so please check you have the correct company, also as you have not given any other information and not replied to our email from Trustpilot asking for more details, we have unfortunately not been able to help.
Regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

The workmen where very good and very…

The workmen where very good and very efficient. They were very tidy and both worked well together.

15 April 2026
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Reply from Eco Haus Solutions

Thank you George, Adam and the install team will really appreciate your feedback and we're very happy you had a good experience.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Highly recommended

Workmen punctual and friendly.
Cleaned up BEAUTIFULLY when they'd finished, not a speck of dust anywhere!

13 April 2026
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Reply from Eco Haus Solutions

Dear Mr & Mrs Coleman, we are delighted to know how things went with your order and read your high praise of our fitters, we aim to please and we're glad you are.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

First class window fitting.

First thing, arrival time, accurate to within 5 minutes.
Setting up workspace, done with no fuss, large clean
sheet covering floor and adjacent furniture.
Removing one of original frames proved to be a problem due to internal mechanical failure, but taken out another way, all removals carried out quickly and cleanly. New windows fitted and tested, found ok. Job well Done.

17 April 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear Vic, we appreciate your feedback, happy to learn that any issues were taken care of quickly and you've rated it a 5-star job well done.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Excellent service.

The workmen that did the work were very polite and professional. I have been told by family members that the job is very well done with a good finish. Will certainly use them again

13 April 2026
Unprompted review
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Reply from Eco Haus Solutions

Thanks for your comments, we are happy to read you've had a great experience and found our staff pleasant and professional, hope to see you again.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 4 out of 5 stars

Good work

Good work , arrived in good
Time and very efficient.

6 April 2026
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Reply from Eco Haus Solutions

Thanks for your feedback, we're happy to know our fitters Anthony and the team did a good job for you and if we can help again just give us a call.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

The workmen who installed my windows…

The workmen who installed my windows were punctual, polite and professional. They were also very clean and left everything perfect. I was very pleased with the result

16 April 2026
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Reply from Eco Haus Solutions

Dear Ann, thank you for sharing how you felt about our company's staff and service, we're very happy you found our fitters Joe and Dan and the team to be respectful and professional, and they always leave everything nice and tidy. We hope you're enjoying your new A-grade glass units and wish you all the best.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

The lads were very quick doing the job…

The lads were very quick doing the job no mess spot on recommend them

9 April 2026
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Reply from Eco Haus Solutions

Dear Roy, thank you for your feedback, we appreciate your opinion on our staff and service.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 2 out of 5 stars

It's to late now but made a big mistake…

It's to late now but made a big mistake with windows, got rushed into it and found out I could of got cheaper with frames , Still getting drafts and got finance with these so going to take me 6yrs to pay off 🤨i should of waited for my daughter to come home before signing up but he rushed me so not happy plus measured wrong in the first place had to come bk , now in debt for 6yrs I'm fuming with myself, so not happy your guy is to pushy and I have my first Grandchild on the way daughter and partner live with me so I wanted the house warm think your very expensive just for glass

10 March 2026
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Reply from Eco Haus Solutions

Dear Karen, we always appreciate feedback and we're sorry you felt this afterwards following your installation of A-grade glass units in March - we'll look into it as something's maybe amiss in this description but in the meantime please do give us a call if there's anything we can help with.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Friendly and efficient

Arrived as arranged, friendly salesman, surveyor and fitter. Efficient and tidy, would recommend.

30 March 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thank you Miss O, feedback is very much appreciated.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Quick, professional, and hassle-free window glass replacement.

The team was efficient and careful, leaving no mess behind. They checked the frames and confirmed they were in good condition, so we only replaced the glass units. Now the windows look like new, and we are very satisfied. Highly recommend for anyone needing fast, reliable service

2 April 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thank you Liudmyla, we appreciate the feedback.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

The fitters were friendly and very…

The fitters were friendly and very efficient

8 April 2026
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Reply from Eco Haus Solutions

Dear Terry, thanks for sharing, our fitters Ken and the install team will all be very happy you've had such a good experience and you've rated them and their work so highly. If we can be of service again in future do get in touch.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Brilliant jobs done by very professional workers.

The workmen who did both jobs on our windows were brilliant. They were very polite and made sure we were happy with the work carried out, also they cleaned up afterwards and explained all the work carried out. I would definitely recommend them and would use them again if I required any further work doing.

21 March 2026
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Reply from Eco Haus Solutions

Thank you Alfred, Peter and the install team will be happy with your feedback and we are very thankful for your recommendation.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Ecohaus roof treatment

Everything went smoothly and according to plan and my roof is looking great at the front where it needed doing. The workmen arrived when they said they would and did a very good job, being very efficient and professional. The scaffolding was also put up in good time and then removed as soon as the job was finished, allowing for the bank holiday weekend.

2 April 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thank you Hazel for writing again, feedback is always helpful.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Class A glass fitting

All personal I encountered were pleasant and professional. The whole job was done most efficiently

1 April 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thank you Guy, we appreciate you took the time to review the install of your A-grade glass units and how you found our staff and service.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Everybody that I dealt with at Eco Haus…

Everybody that I dealt with at Eco Haus was extremely courteous, polite, friendly and helpful. The men that carried out both jobs for me were,without exception, skilled workers who worked efficiently and thoroughly. The jobs were well done and I was really pleased with everything they did.

1 April 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thanks for your helpful feedback, Dave and the install team will be happy to know what you thought and if we can help again in future just give us a call.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Great workmanship

A job well done. Workman very skilled, very polite and left clean and tidy.

24 March 2026
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Dear Margaret, thank you for your comments and letting us know you are happy with your order and the work done, we really appreciate your feedback.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

They did an excellent job.

They did an excellent job and i was happy with the results,

16 March 2026
Unprompted review
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thanks again Peter, the feedback has been great.
All the best,
Eco Haus
www.EcoHaus.Solutions

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