So for so good . But our relationship has not reached the last hurdle. If we can jump over to the finish line and the costs / fees are less than 50% of the recoverable amount than eco-lect may get a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Grant and George are excellent, knowledgeable and professional debt collectors. They were tasked with collecting a personal loan and they provided excellent and reassuring advice along the way. Within... See more
So glad I found E-Collect. Our company only deal with small claims of $50-$3000 per debtor, and our previous debt collector changed their terms and would only offer multiple debtors together for much... See more
eCollect were very thorough and able to get payments for doors we had installed but builder was not paying the invoice. Easy and hassle free debt collection. eCollect kept us updated regularly on the... See more
Company details
About eCollect.Com.Au Pty Ltd
Written by the company
eCollect is a leading debt collection agency in Australia. We have a 'No Collection No Fee' policy, with no monthly minimum debt amounts – no monthly membership fees – no upfront fees. Appraise the status of debt in three easy steps & receive an obligation-free quote now.
eCollect is one of the most reliable and trustworthy debt collection agencies operating in Australia and New Zealand, that can recover all types of debt. Whether you have small or big debts, personal or commercial debts, we take on all types of debt. If someone has said that they cannot collect your debt, chances are that we can recover it for you, as we have done for many others. Our fully trained team of professional debt collectors understand the job and are equipped with over two decades of combined debt collection experience. We can take on even the most challenging debt collection assignments in Australia and New Zealand.
We believe in providing ethical and fully transparent services to our clients. We don’t charge for providing letter templates. We infuse the latest technological advances into our process and use them to aid and expediate our debt recovery services. Our state-of-the-art cloud-based debt collection service not only provides access to all email templates that our clients need, but also keeps them updated about our activities and their collections in real time. eCollect charges its clients based on our performance. If there is no recovery, there is no commission.
eCollect are a specialist debt collection agency, that offer professional debt collection, business debt recovery and collection services. For over 20 years, we have recovered personal and commercial debts for small, medium and large businesses and individuals across Australia & New Zealand; through our offices in Melbourne, Sydney, Brisbane and Auckland.
More than 10,000 clients have trusted us to recover their bad debts and have become repeat customers because of our ability to recover even the most hopeless debts. Get in touch with us for an obligation-free debt appraisal or to talk with one of our specialist account managers to see how we can assist you.
Contact info
Level 9 / 461 Bourke St, 3000, Melbourne, Australia
- 1300666585
- info@ecollect.com.au
- ecollect.com.au
4.4
Excellent
96 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
its a bit too early to ask for a…
its a bit too early to ask for a review, so far a bit concerned as my questions aren't properly answered.
4 September 2025
Quick response
26 August 2025
very professsional and friendly
19 August 2025
Debt Recovery
Informative about the process of debt recovery and the cost. Easy to follow sign up process.
5 August 2025
Honest and helpful support.
16 July 2025
My bad experience with them.
1. I spoke to a guy named grant in Melbourne.
2. He wanted me to sign the Authority to Act.
3. This is document contained clauses like:
4. 'you will indemnify us against all loss and damages arising from our attempting to recover any of the Debts;' - this is crazy! if they go out and do something against the law you have to pay for their mistakes.
5. 'eCollect may change the terms of this Agreement by providing you with 7 days notice of the change which is deemed to have occurred when you access the eCollect Client Portal;' - this is crazy as well! they can change the commission to 100% and you would have deemed to accept it as soon as you login to the portal.
6. Lastly I told this guy to stop emailing me, he didn't stop.
21 July 2025
Unprompted review
Reply from eCollect.Com.Au Pty Ltd
Thank you for taking the time to share your feedback.
While we generally prefer not to respond publicly out of respect for client confidentiality, we would like to clarify a few key points for the benefit of others who may be considering our services.
At no stage were you pressured to sign any documents. As is standard practice, we provided our engagement terms upfront to ensure full transparency around our responsibilities and your rights before any work commenced. These terms are widely used across the industry and are entirely optional, clients are under no obligation to proceed.
eCollect in providing a no recovery no fee service and in an industry which is highly regulated needs to ensure various components of a debt or debts prior to commencing debt recovery.
You proposed a significantly revised version of the agreement, which included multiple changes. Regrettably, we were unable to accommodate those changes and respectfully declined to proceed. We confirmed in writing that the matter was closed from our end.
With regard to communication, the final email you referenced was sent to formally confirm the conclusion of your enquiry. There was no further outreach from us following your request.
We appreciate the opportunity to clarify our approach and wish you all the best in your ongoing matters.
Darryl looked into my unpaid invoice…
Darryl looked into my unpaid invoice case with diligence, and actioned it finding ways to get my case heard and get paid, which was the main reason I sought help from eCollect. Thank you.
4 July 2025
Extremely helpful and efficient
9 July 2025
Experienced, Competent Debt Collectors
Dealing with eCollect has been a stress free experience. They have been respectful and understanding of the situation. They are resourceful and relentless in pursuing an outstanding debt. I am always informed on the progress of this debt and feel very comfortable with their efforts.
26 June 2025
Very calm and to the point
Very calm and to the point. Answered all my questions professionally and promptly.
23 June 2025
Thankyou eCollect after months of phone…
Thankyou eCollect after months of phone calls to a customer trying to be paid, ending in them not even taking calls or texts and just plain lying before that with every excuse under the sun ,you have money in my bank account in 2 days
25 June 2025
Too early
Have had no feedback yet. Nothing has been done for me by ecollect apart from accepting the referral. A bit early to be asking for a google review repeatedly.
30 May 2025
Quick response and professional manner.
8 May 2025
Highly Recommended
Very happy with my eCollect service, they have been easy to communicate and very efficient. Highly recommended.
31 March 2025
Quick resolution and kept me in the…
Quick resolution and kept me in the loop. Took all the stress out of the situation and made sure to email me regularly with updates. Thank you Dale
31 March 2025
Unprompted review
I have had no feedback regarding the…
I have had no feedback regarding the debt i am chasing, I do not know if a phone call has even been made on this file and I am ready to change collectors
12 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.